Daily cleaning, installation of cabin HEPA filters on flights from Newark to South Pacific
|May||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 12% increase in price.|
Average price round-trip
|$1,346||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 16h 40m
The cheapest ticket to South Pacific from Newark found in the last 72 hours was $1,103 one-way, and $731 round-trip. The most popular route is from Newark to Sydney Kingsford Smith, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $692.
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Scores according to KAYAK customer reviews
Pros: "The crew was professional and super friendly."
Cons: "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
Pros: "The crew was great. I experienced great hospitality."
Cons: "The quality of meal."
Pros: "ANA flights are always well run and good enough."
Cons: "Their iphone applications could be smoother and more functional."
Cons: "Bigger seat, but compared to other experiences it was very good."
Pros: "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
Cons: "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
Cons: "We did not make this flight and had to take the train instead"
Pros: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Pros: "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
Pros: "Staff was great!"
Cons: "Food wasn’t the best."
Pros: "Service, entertainment , drinks, everything! Very good!"
Pros: "The flight was relaxing and the layover in Tokyo was brief and comfortable."
Cons: "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."
Pros: "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
Pros: "Overall the service was good."
Cons: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Pros: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Cons: "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
Pros: "The staff are so friendly and helpful. The seats in premium economy are perfect for long flights and the food was great."
Cons: "Nothing bad"
Pros: "The flight attendants were so nice and the food was really good."
Pros: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Cons: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Pros: "The in-flight entertainment is fantastic, always loaded with new movies to watch. The same free drinks (beer/wine/etc)"
Cons: "The boarding was terrible. They called for groups, asked everyone to form 2 lines, but after the lines were formed, closed one boarding lane. Some people were late to board for first-class, causing even more boarding delay and chaos. There were 5 crew at the boarding gate just standing and watching. I selected a seat closer to the rear of the cabin, which received much worse attention than any other flight with ANA. I didn't get asked for a drink until very late, and the second time around there were almost no drink selections available. My seat was also broken and would not recline. Aside from the actual airline, the passengers in the rear were very inconsiderate. There was a big family with several children running around/crying/playing with seat-back trays the entire 11+ hour flight. Again, this is not entirely the fault of the airline, but it was a discomfort."
Pros: "Excellent service. Good food. Great entertainment selection."
Cons: "No free WiFi"
Pros: "Nice smile and service. Food is good as well"
Cons: "Arrived later than schedule"
Cons: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Pros: "service..service..service and ontime performance"
Pros: "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
Pros: "They came around often to see if we needed water or anything. Food was good."
Cons: "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
Pros: "The staff was so friendly, attentive, helpful and pleasant!"
Cons: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
Cons: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
Pros: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Cons: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Pros: "Very nice flight attendants"
Cons: "Seats don't recline in economy section. Seat slides forward, but seat back is fixed. Very uncomfortable for 10 hour flight. Breakfast was very smelly"
Pros: "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
Cons: "Sleeping upright is really difficult, but then I knew that."
Cons: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
Pros: "Great value, excellent food and entertainment"
Cons: "Chinese passengers, but that has nothing to do with the airline!"
Pros: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Cons: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Pros: "The food was really good, service was great, and nothing to complain about"
Cons: "I don't have any complaints"
Pros: "There was a delay"
Pros: "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
Cons: "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
Pros: "Japanese quality is good quality"
Pros: "Great seats in business class. Lots of privacy. Great service as well."
Cons: "American style Food could have been better. Didn't try the Japanese food."
Pros: "Flight crew were amazing! Very hospitable and attentive."
Cons: "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."
Pros: "staff was very nice and helpful"
Cons: "movies were not sp good"
Pros: "Service is good"
Pros: "Best flight I've ever had"
Pros: "I like the service and professionalism being showed by all staffs of the ANA airlines and highly recommendable to my relatives and friends who are planning to have a vacation in Japan or in any other places in the world..they are very punctual with the schedules .I was so happy with my experience with ANA Airlines. Thank you very much for the wonderful experience we had."
Pros: "I like how everything went to be honest. No complaints :)"
Cons: "I enjoyed it all :)"
Pros: "Their English, unlike US English, is a little hard to understand."
Cons: "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."
Cons: "We got off an hour and a half late as there was an audio technical problem."
Pros: "Best flight I’ve been on"
Cons: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"
Pros: "They took care of you. Meals were good. Excellent airline"
Pros: "Outstanding crew -- attentive but not overbearing. Very pleasant for a 14-hour flight."
Pros: "food and crew service"
Cons: "Business class Seats are uncomfortable, cushion is not that soft, sides are narrow and too tall, hard square arm rest on the right, drink tray is behind your shoulder, hard to fasten seat belt. Ride was very rough in both directions. Not worth the price paid."
Pros: "Nice seats in Business"
Cons: "2 hour delay"
Pros: "the staffs and the boarding experienve"
Pros: "Very friendly flight attendants"
Pros: "The crew was super courteous and nice."
Cons: "Nice newer aircraft and the crew goes out of their way to make you feel comfortable."
Cons: "Not clear that I wouldn't be able to check a bag for my return flight. I flew to New Zealand with a large bag and then when I went to check in for my return flight they told me I couldn't check it to bring it back and my only option was to cargo it, which was not helpful being that the cargo was out of the airport and I needed to catch my flight. I was luckily able to check it on a separate flight my boyfriend was going on. But I would have either have had to leave my bag or miss my flight if he hadn't been there. It should have been more apparent that I wouldn't have been able to check it on the way back. It makes no sense to be able to bring a bag to New Zealand and not bring it back. That was very frustrating and overall I was very disappointed with this experience."
Pros: "The option to gate check strollers for easy access with a toddler"
Cons: "The stroller wasn't delivered to the gate by Air New Zealand"
Pros: "Air New Zealand was great, plane comfortable and the crew very nice"
Cons: "$120 to check my 12kg bag! I was outraged! Was sold a ticket that included nothing but a seat and virgin and air new Zealand were not helpful. Kayak should have been more transparent about this exhorbitant fee! I plan to raise a stink when I get back to the states. Was shocked and had no other choose but to pay!"
Pros: "Very friendly ticket counter staff and flight crew."
Cons: "Booked flight through Kayak on Virgin Australia, but found out it was a codeshare on Air New Zealand. No where during booking did it show we would be charged for 1 checked bag a piece. Got to the airport and Air New Zealand was going to charge 134 AUD for each checked bag. Fortunately, they recommended going to the Virgin Australia counter to see if they could add a checked bag to our ticket. The nice people at Virgin used an online code to give us a discount so we only paid 25 AUD a bag. Thanks a lot for the heads up Kayak. We will book direct next time to avoid surprises. Also, almost all movies on Air New Zealand were an extra charge, and the only drinks offered for free on a 3 hour flight were coffee, tea, and water - no soft drinks."
Pros: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Pros: "Not much"
Cons: "My flight was moved up three hours and we were not notified. Two others we were traveling with were. Some people received meals and drinks and the flight attendants had a list of which seats. Apparently we weren't entitled to any. We were not treated the same as the others next to us. It was not an option. Perhaps only Australians were entitled."
Pros: "It was operated by air New Zealand so the service was top notch once I was able to resolve all other issues boarding."
Cons: "We had a flight bought on virgin Australia and operated with air New Zealand. The air New Zealand part was all great plane boarding etc, the horrible part is that we bought baggage allowances with virgin and they never transferred the information to air New Zealand. So there I am from the USA in a foreign country boarding a flight being asked to pay 500 nz dollars for a few kilos when I had already paid for it. Having to produce emails and payment information on something I had done months in advance. Overall I won’t recommend virgin next time I’d book directly with air New Zealand"
Pros: "Flying over the country of NZ."
Cons: "Crying kids."
Pros: "Seats are very comfortable and with enough leg room. The movie selection is always good and the food is excellent"
Pros: "The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing."
Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Pros: "We fly a lot and have flown American, European, Asian airlines but this has to be the best experienxe ever. First, their checkin is all automated, even baggage. That makes the lines really short. Their staff standing by to help at every moment. When we used another airline in Australia Jetstar, we waited in line for one hour and then were scolded for being late! We even had to pay for our water and the staff took turn scolding us over our overhead bin stuff. Boarding of NZ airline was so comfortable, without pushing or crowds. Staff always welcoming you with a smile. Seats are wide and we were given free drinks, free headohones, and wait for it.... free dinner! And all served so politey and in the most gracious manner as if we were their guests. We were so taken back by their service and this was the aecond time we have flown with them in 10 days. My young daughter thought may be their staff gets paid more so they seem to be so much more happy. I also think that there is something when you dehumanize your customers by charging them for water and being uncaring to their needs. The staff also starts to treat the customers as cattle. Besides Southwest Airlines, I havent come across one another airline where the staff treat their custmoers with reapect while charging them for water. So airlines, take note. I would pay $50 per ticket extra just to be in NZ airline."
Cons: "Boarding is an issue. Please have more staff in the early stages of boarding to make sure people go to the correct lines . It's not immediately obvious and leads to frustration . I wasn't too bothered as I worked it out quickly but I could hear many others expressing their frustration around me . I was disappointed in the movie selection. I wanted more new release movies to choose from . Cabin crew friendly and polite . Love the wine ! Put up with being cramped .. would love more leg room but overall very happy ! Thank You everyone involved !"
Pros: "Crew and entertainment good"
Cons: "More leg room"
Pros: "VERY friendly and genuine!"
Cons: "Only one cookie-haha!"
Pros: "Felt safe through bumps. Awesome FA's love the lollys!"
Pros: "The flight crew was absolutely wonderful."
Cons: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"
Pros: "REally liked the plane, crew, and accommodations."
Cons: "Our flight from Rarotonga was 2.5 hours late, causing us to leave Rarotonga at 2:40 AM ! The flight and crew were wonderful, but we were exhausted as sleep time was cut short because of the lateness of the flight."
Pros: "Good IFE"
Cons: "No enforcement of carry on - therefore no bin space"
Pros: "Very nice experience --- probably my best experience in economy."
Cons: "Boarding started a little later than scheduled."
Pros: "Staff did a great job"
Cons: "The plan was very small feeling for a 777. Much more cramped than any Cathay Pacific or United flight I frequently take."
Pros: "Staff and the cleaninless of the plane."
Pros: "Air New Zealand staff are very friendly and helpful."
Cons: "The seats are the most uncomfortable and tight I have ever experienced on an international flight, and we were in exit row seats. For a 15 hour flight, it was miserable."
Cons: "I did not fly from Brisbane to Auckland"
Pros: "Flight was great, happy to be back home! Movies were awesome to watch on board, good selection!"
Pros: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."
Cons: "The seat was not all that comfortable and being at the front of the section meant I couldn't stretch much. The breakfast was OK - nothing special"
Pros: "The best ever business class check in and superior lounge and breakfast."
Pros: "Crew was very nice"
Cons: "Seat back did not recline, free still water not available on touch screen ordering"
Pros: "On time service and the captain was good with updates"
Cons: "Everything was fine. Nothing stands out as great or bad."
Cons: "Some of the crew were a bit pushy"
Pros: "Brand new plane, great leg room in coach. My next suggestion would be to buy "sky couch""
Cons: "When checking in for my flights at the Kiosk I inadvertently skipped over the seat select options. Unfortunately once this is done you can't go back. I called Air NZ to see if I could get an ile seat but as I had already checked in they could not do anything to change the seat location."
Pros: "the flight was direct from CHC to MEL and it was on time"
Cons: "Even though i was booked on Air NZ, the flight was operated through Virgin Australia. This was only an issue when i tried to check in at Air NZ and was directed over to Virgin Australia. Once i found the right ticket counter to check in, i found that there was an extra baggage fee of NZ$130 that i had to pay to check my bag. Also, dinner seemed to be included for just about everyone sitting around me, and it was not included for me. I don't remember having the option of booking dinner with my flight. The agent at the Virgin Australia counter mentioned that this often happens when booking flights through the websites that are not the carrier's direct website. I have used others before, and not had these same issues... oh well - i guess that's what i get for booking through FlightNetwork.com. I'll probably go directly to airline websites in the future."
Pros: "Best airline I have ever flown on!!"
Pros: "The beef dinner was exceptional, like dining out but in a small space ."
Cons: "Like all economy flights, it was a little cramped."
Cons: "This was a connecting flight with NZ with a 9 hour layover in Auckland. Going to Auckland carry on allowance 10Kg in agreement with website. From Auckland to Melbourne carry on weight limit 7 Kg. WHAT A HORRIBLE WAY TO TREAT YOUR INTERNATIONAL CUSTOMERS WHO FLY MULTIPLE LEGS WITH NZ."
Cons: "Food variety"
Pros: "Good service in future always Qatar Airlines"
Pros: "Staff were accommodating and considerate, great flight!"
Pros: "Flight attendants were excellent, food service very good. If the service is so good in economy, I can't imagine how nice it would be to fly in business class. I would fly Qatar Airlines all the time if the price is right."
Cons: "Economy row seats don't give you enough space for your legs between rows, but this is a systemic problem among airlines. You have to live with it or move up to business class."
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Pros: "Empty plane."
Cons: "Service very reactive, particularly with so few passengers."
Cons: "Again very impressed with Qatar Airways service on the board"
Cons: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."
Pros: "Entertainment was good. Crew were fine."
Cons: "Food was terrible."
Cons: "I was not able to fly"
Cons: "The boarding process was ridiculous. The staff delayed boarding of zone 2 passengers until ALL zone 1 passengers could be located and boarded which could easily have delayed takeoff. They went so far as to page missing zone 1 pax several times and asked people sitting on gate area which zone they"
Pros: "It was an ok experience, improved by the head of attendants at the end"
Cons: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Pros: "nice crew, great service"
Cons: "Great selection of movies and the food was really good as well."
Cons: "Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service."
Pros: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Cons: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."
Cons: "better food"
Pros: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Cons: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Cons: "At Mumbai airport, during check-in I was told that my carry on bag plus personal item together should weigh not more than 7kgs!! I have never had any airline actually weigh my personal item (laptop backpack) before this journey. Eventually I ended up stuffing my check-in bags with everything I was carrying in my carry on bag before I was allowed to check in. The weird thing is, I was never told about this rule on my journey from the US to India."
Cons: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Pros: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Cons: "not so much."
Pros: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."
Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints so far so good"
Pros: "Food , good accommodation, friendly treat!"
Cons: "No thing really!"
Cons: "Same as above."
Pros: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Cons: "On time. Reasonably good. Satisfied with everything."
Pros: "First time flying on Qatar and must say that the crew was excellent. One of the best crews I have ever flown in the last 22 years of New York - India sector. Special mention for HAIFA my hostess for flight QR702 on April 12th. She was the best hostess I have ever had!"
Cons: "The food wasn’t bad but since I flew Etihad in July 2017 from New York to Abu Dhabi to Mumbai and back my memories were fresh and Egihad’s food was definitely a notch higher."
Pros: "Great crew, as usual."
Cons: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Pros: "Best host staff"
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Pros: "great entertainment system friendly staff"
Cons: "very cramped flight, even when just partially full light food for an 8 hour flight"
Cons: "Seat not very good"
Pros: "Small airport"
Cons: "Transfer is inconvenient."
Pros: "Flight was as scheduled"
Cons: "Did not like the entertainment"
Pros: "Office staff was cooperative Overall flight was good"
Cons: "Ground crew was rude in behavior - not all but briefing counter staff"
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Pros: "Over all great"
Pros: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Pros: "attentive crew food was good"
Cons: "old entertainment options little space to move about"
Pros: "Over all it was a good experience"
Cons: "IEvery thing was fine."
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Their efficient technique of boarding in Zones made it quick and effortless. The staff is very friendly and helpful! The entertainment was good and the flights where always on time.The food was excellent flying from Venice! Overall a great experience with a world class airway."
Pros: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Cons: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Pros: "Service, friendliness of that staff"
Cons: "Other passengers used my carry-on baggage space and my carry on was placed far from me."
Pros: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Cons: "Read on the left."
Cons: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Pros: "Clean, roomy and peaceful flight"
Cons: "Not being 20min late and having NO ground announcement about the delay and impact on connecting flights. When I suggest to a staff member that perhaps they should keep customers informed, they said they couldn’t because they didn’t know. They helpfully suggested I google for information! Seriously!"
Pros: "Nice amenities, very efficient"
Pros: "Food, comfort interior, and fast check-in processes. In fact the check-in staff are great and very friendly"
Cons: "Helpful and more smiles will be very useful. Upgrade the entertainment will be great."
Cons: "Meal for children first"
Pros: "The flight was fast, crew was awesome and overall was awesome"
Cons: "My kayak app wasn’t updated to the correct flight time so they had to put me on the last flight to Melbourne that would make it. Thankfully quantas is awesome and got it done."
Pros: "Was traveling with my 1yr old and my in-laws. Crew could not have made it a more comfortable journey."
Pros: "I’ve taken Qantas once before and it made my trip from the US ato AU so much more relaxing. I just took Qantas again and was even more blown away with everything. The crew members are extremely nice and are always present to help you with something you may need."
Cons: "nothing. all good things!"
Pros: "Just about everything was perfect. Friendly and most accommodating staff. Very good meals. Nice seats. Also great entertainment selections. This was our first time flying with Qantas Airline. Overall, this was the best flying experience we have had. Oher airline companies should learn from Qantas Airline!"
Cons: "Nothing not to like"
Pros: "Pillows were comfy, seats reclined to a comfy position"
Pros: "The plane was small, but it was my first time, so it was cool. The flight was quick and easy, and they covered my luggage even though it was too big for the plane overhead lockers."
Pros: "Staff this direction was friendly and helpful."
Cons: "You can't check in online or at the kiosk. You must adhere strictly to the carry-on baggage size and weight. The airplanes are a bit worn."
Pros: "Checking in was quick, fast through security, very enjoyable visit to the Qantas Lounge and off to board. Boarding was fast, the service was pleasant and the flight right on time."
Cons: "If I must be critical the onboard screens are a bit difficult to control. But fine for a short flight."
Pros: "The service and the meals and snacks- American airlines do not provide any of those things anymore, Qantas did domestically as well as on our international flight."
Cons: "Seat room on the international flight - became uncomfortable after over 17 hours and could not afford upgrade to business or 1st class."
Pros: "Friendly flight attendants"
Cons: "Leg room is tight in economy"
Pros: "The staff are some of the best in the sky"
Cons: "The usual riff raff amongst passengers"
Pros: "The crew was friendly and attentive. They worked hard to make the long flight as enjoyable as possible. The food was bland and uninspired. The in seat entertainment had a great variety though it stopped working with about an hour to go so that was frustrating."
Pros: "freindly staff."
Cons: "First I wasn't told I'd be going domestic . Arrived at the airport 4:30 to catch the internation flight @7:20. Funny thing is I was the only person around. There was the changing of shifts for ground & cleaning etc. No ticket booths. Put passport in kiosk,it said basically no. Finally a ticket agent showed up. She tried my passport ,and nothing. Checked threw the computer & it said leaving out of domestic. Go down to the end of the hall, can check in there. It's Qantas alright, not open till 7:00. Start to panic a bit. Stopped someone and asked. They told me I was at the wrong terminal! Get to other, check in. Ask if I have to collect luggage and customs at LAX. No goes right threw. Wrong. Waited for cases at LAX. Have to collect & go threw customs. No cases, lost in Melbourne. Then I was ignored."
Pros: "Kayak gave me aisle seat in very last row of plane next to bathroom"
Cons: "Seat was uncomfortable in aisle of very last row next to airport. Had to ask to be moved. Food was marginal. Small portions."
Pros: "Crew was excellent! Very friendly and attentive - entertainment selection was great and the plane stayed nice and cool which is really helpful for a 15hr flight - no one needs 300 sweaty people for 15 its."
Cons: "That we were required to check our overhead bag because it weighed more than 15lbs. Meanwhile as we boarded nearly every passenger had an overhead bag that most certainly weighed more than 15lbs. Not sure what was going on there...also the seats are a little tight when reclined. Once the seat in front of me reclined back I had my knees in the back of the chair the entire flight and I am not a particularly tall person- made for a pretty uncomfortable 15hrs."
Pros: "Managed to reach destination safely. Only taking about 8 hrs more than scheduled."
Cons: "Flight delayed. The made boarded passengers disembark and wait for an unpredictable amount of time with no updates. Then finally we boarded then the service was very poor. For example they did not remove the dishes for about three hours after serving dinner. The last straw was that they diverted to Sydney instead of the final destination Melbourne as the crew was going over 20 hrs. With the diversion they saved about 45 min , but the exhausted passengers lost another 3 hrs in their already miserable flight. Also quantas NOT friendly for people traveling with kids.... BEWARE."
Pros: "Crew was trying hard to make customers comfortable"
Cons: "Delay in departure, my seat was next to the “kitchen “, so I didn’t get any sleep due to to constant noise!"
Pros: "Good Food and ok services"
Cons: "2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats."
Pros: "Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Pros: "I love Qantas in general. I paid for exit row seats and it's worth the extra money."
Cons: "Food was ok but I've had better in Qantas."
Pros: "On time"
Cons: "Food was nothing special. Cheese and crackers"
Pros: "Didn't have to pay for drinks, after 4pm policy!"
Cons: "Call what was server 'supper' didn't quite cut it. More like tiny heavily salted cardboard."
Cons: "See above"
Pros: "Good crew on the ground and in the air."
Cons: "The food was the worst long haul food I've ever had - a hot sandwich in a box. Really? For a 12 hour flight?! Entertainment was basic - not bad, but minimal. Seat recline was basic/minimal. If you're a budget flyer, pick a different airline. If you're a premium flyer, Quantas is fine."
Pros: "Food, entertainment, comfy seats, quiet sleeping time"
Cons: "Some of the head phone connection did not work"
Pros: "Qantas was half the price of what I had paid for last year on United. Overall the price was great for I had paid for. The staffs were friendly. They let the passengers move around because there were plenty of seats."
Cons: "I didn't like how they didn't give us notification of how far out we were to landing. I end up going to the restroom a few outs. The flight attendant kept knocking on the door. Obviously, I cannot stop what I am doing to go out."
Cons: "Food on board from Syndey to Melbourne"
Pros: "Every person that works for this airline (that I came in contact with) was very helpful, extremely nice, and very supprtive."
Pros: "in flight experience - ability to preselect food. A380 is a great, quiet airplane."
Cons: "the process at LAX - old airport, long queues. needs updating."
Cons: "Seats did not fully recline in business class"
Pros: "Flying business class on quantas is awesome"
Pros: "Documentaries, food, wine, service, seats"
Pros: "The personal entertainment option worked fantastically. Food was also very good for such a short flight."
Pros: "Really friendly, helpful, attentive staff"
Cons: "Weather - there was about 45 minutes of real turbulence!! Service at Hertz was really bad. Kept me waiting about 30 minutes. If I didn't follow up the staff wouldn't have noticed that my car had arrived."
Pros: "Food is good which is being served hot , even the bread is being served hot . The food is of the right portion .The crew is doing what they need to do for the passengers , quiet efficient , smile quite a lot thus making them feel more comfortable . The toilets are being kept clean . Keep it up !"
Pros: "Lady who checked us in in LA was great."
Cons: "On-board crew may have been the worst ever and I've done that flight for YEARS. They only get grumpier, bossier, ruder and less helpful each time. Oh for another airline that flies direct LAX > MEL!!!"
Cons: "Why do they use QF flight number between Hobart and Sydney/Melbourne when it is operated by JETStar? As a customer I naturally expect I can get the same service from JETStar as Qantas.However I had to check out my heavy luggage at Sydney Airport, get a shuttle bus paying money and check in again at JETStar. The JETStar staff at the airport was not helpful at all! On the contrary she BLUNTLY told me JETStar is a different company from QANTAS. That's all. At Hobart Airport I was BLUNTLY told again I had to get my luggage at Melbourne Airport and check in again because they didn't have facility to forward the luggage to Qantas. I understand Qantas and JETStar are allied airlines and so they should give the same service as any other allied airlines. I need good explanation about these poor service from JETStar and Qantas. Thank you ."
Pros: "entertainment system was excellent, very up to date. broad selection of movies and TV shows, good selection of music as well."
Cons: "seats were abysmal for a 15hr flight. These are similar to the intolerable seats and spacing for domestic (US) flights on legacy carriers (although, American is now radically changing seat dimensions and comfort on the 737-800). For a 6hr flight, it is not tolerable. For a 15hr non-stop flight, it is punishing. The Quantas A380-200 is no longer a new plane. The seat hardware is tired, lumpy, stiff, back-breaking. This could be improved by more space per seat, but it is not. I am 6'3" (189cm) and not at all fat (75kg), but the amount of seating space was tight. Again, this is an inconvenience for a short flight, and absolutely punishing on a long, 15hr, flight. It was not a cheap flight, and surely some updated seats can be put in, with fewer rows. By contrast, I flew back to US on Air New Zealand, and was entirely comfortable on a 12hr leg on very modern and spacious seats in the lowest economy class seat, on a 777 plane for a much cheaper fare."
Pros: "Dinner was ok and afterwards were offered twix icecream bars and lindt chocolate balls. Entertainment system was good, although kids slept through flight so didn't notice. Crew was fantastic with both our kids."
Cons: "Having to transfer (nearly 30mins wait/travel time) from Perth international to domestic Qantas terminal."
Pros: "Good selection of movies to watch on my 14 hour flight. Seat was comfortable. Food was good and plentiful, staff members were great."
Cons: "It would be nice if food and drinks could be ordered via the tv screens. I tried to upgrade to business class but the qantas website kept giving me an account creation error message and would allow me to create it. When I got to the airport and asked the attendant he said it was too late to do it in person and I should have done it the day before. He was actually very nice, but it was frustrating that I tried to do it as far as a week early but was not able to because the website. I was still comfortable in the seat I was in but would have felt better if I even had a chance at upgrading."
Pros: "It was the first time I have flown internationally and not gone through immigration when leaving the US. So was fast. The transfer on the bus was good."
Cons: "Qantas needs some better salty snacks to nibble on, those soy crackers are like cat food. The transfer on the bus was not well marked or communicated to passengers. we were lucky to stumble onto it"
Pros: "Everything was great"
Pros: "The entertainment..."
Cons: "There was not a lot of room for my legs when the chair in front of me was in the reclining position ."
Pros: "Smooth and very organized."
Cons: "Everything was good"
Pros: "I checked in late in Charlotte and they reassign my seats. I asked if there were any seat that would give me more leg room and was told the plane was full. They I was asked if I wanted to move to a window seat, which would have given me less leg room. Then I was asked to show my passport after I was in my seat. I was not provided with any explanation."
Cons: "Nothing. I would strongly recommend the crew gets training coaching f I would strongly recommend the crew get some training on cultural diverse."
Cons: "The least comfortable and smallest narrow business class seats ever"
Pros: "Great communication from all aspects of crew etc during our delay. Fantastic flight crew who are very sweet and caring. I also enjoyed that we had meals on the flight and didn’t have to pay. That is such a simple but wonderful things."
Cons: "Delayed due to storms etc. Never ideal."
Pros: "Very friendly"
Pros: "Soft drinks + food"
Pros: "The wine was good"
Cons: "Least expensive tickets. Food was the least expensive, very popr"
Pros: "The food was surprisingly tasty for an airplane - it looked horrific but that’s of no importance. The airplane staff was very friendly and generous, possibly due to delays everywhere."
Cons: "Delayed takeoffs on both legs of the flight, combined with absolutely awful layout at Heathrow which made us nearly miss our connecting flight. Why do we have to go through security again in London?"
Pros: "Friendly FA, good entertainment options."
Cons: "The seat density BA has put on the 787 is ridiculous for a long haul flight. Impossible for a grown adult to get comfortable with the narrow seat pitch on this aircraft."
Pros: "The reclining seat in Club section was a wonderful experience"
Cons: "British food still lacks taste."
Pros: "Almost everythibg was great"
Cons: "The screen wasnt working properly"
Pros: "Comfortable seat, good dinner, decent entertainment selection, a few very good crew members."
Cons: "IFE screens are rather small for it being a brand new plane."
Pros: "Simple trip no delays and pretty quick Flight time."
Cons: "Nothing to report"
Cons: "There was preferential treatment for British passengers - they were taken care of first and with a friendly tone."
Pros: "Did not rate the food as we slept through the meal"
Pros: "Friendly and attentive flight staff, excellent entertainment, pilot's candid messages."
Cons: "Strange seat layout. It felt crowded."
Cons: "Bumpy but not BA’s fault"
Pros: "My seat was comfortable, with good head and neck support."
Cons: "BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy."
Cons: "Did not get seat I reserved. Stuck in middle seat. Very late."
Pros: "The gate agents had no idea how to effectively board passengers in an expeditious and civilized manner. The on-board crew was top-notch. Seat room was adequate, but justthat."
Pros: "Civilized boarding process Warm welcome from crew Calming music upon boarding Ample leg room + comfortable seat Redeye amenities at seat (headphones, ear plugs etc.) Nice food/drinks selection Clean restrooms"
Cons: "nothing, everything was great!"
Cons: "They sat me in the last row but at least the chair reclined. Boarding was a mess. But entertainment and food were decent."
Pros: "Smooth flight"
Cons: "The food"
Pros: "The crew was great & the food was good. Service was good."
Cons: "BA doesn’t let you reserve seats when you book your flights, even for business class, never heard of that with any other airline, that’s just not right when you are spending so much money. Luckily for me the seat next to me was vacant, hence it was fine, otherwise it would have been very uncomfortable as it is a little too tight. on the 777 having 8 seats in a row is a tight space even with all the configuration."
Cons: "Paying $7000+ For a seat like this is a travesty"
Cons: "Plane was late which caused us to miss our connection and spend an extra 12 hours traveling to Gothenburg"
Pros: "Nothing to complain about. Everything excellent."
Pros: "Games at the tv."
Cons: "Food do not tase good. Very litle space in the economic flys. You make bigger plains with less spaces I was feeling like a bag of potatoes"
Pros: "Leg room seats"
Cons: "London transfer had to go through security again almost missed flight I'm sure some people didn't make it"
Cons: "Cramped seats. Entertainment system did not work well."
Cons: "Awesome staff! Great food and tea!"
Pros: "Both the staff and flight were great!"
Pros: "We Arrived safely. The captain explained the situations well."
Cons: "We left late and arrived late. They ran out of one of the menu items."
Pros: "Very little."
Cons: "Seats are ridiculously small! I'm only 5'11" and could barely fit. I can't imagine what it's like for a taller man. It's also the first time I ever broke into a sweat on a flight. There are no overhead vents! Complaints to the staff were met with a surly reply that nothing could be done. Food was inedible. Movies were ok but they put the box for the equipment under the seat in front of you! What little space we have for our feet is now taken up by the entertainment equipment!! I've had much better experiences on discount regional airlines than on this trans-Atlantic "premium" carrier."
Cons: "Four hours before departure, the flight was canceled! Unfortunately, the ticket workers were too few in trying to reboot all the passengers. I was transferred to United after an hour and a half wait but was sent back to Aer Lingus (who was operating the flight for BA) by United because the Aer Lingus ticket personnel made the reservation on United but failed to provide the information necessary to generate the ticket. Never British Airways/ Aer Lingus again!"
Pros: "Plane was nice"
Cons: "Didn't get food order correct"
Cons: "Seats are too small for anybody above 5'8". My knees were hitting the back"
Pros: "Inflight entertainment with access to recent movies. Service was good."
Cons: "Fee for assigned seating. No outlets for charging electronic devices."
Pros: "Great customer service all around! Staff was very responsive and apologetic to an unfortunate mid flight experience of a baby throwing up"
Cons: "All good!"
Pros: "the plane was spceous in the economy section. comparatively new aircraft and well maintained, the cabin crew were very co-operative, graceous and well behaved. overall good experience."
Cons: "the starting of serving non-veg food took very long time. british airways should focuss attention to this."
Pros: "The lounge services and staff at the airport."
Cons: "seats and surfaces not so clean in club world."
Cons: "The airline overbooked the flight and kicked us, along with 100 other passengers, off the flight and forced us onto a non-direct flight. They violated Passenger Rights, and every member of their staff treated us incredibly rudely. Due to their violations and illegal behavior, I am seeking legal counsel and plan to take the necessary action. I DO NOT recommend British Airways and will NEVER fly the airline again."
Pros: "British Airway's service is cordial and comfortable, which goes a long way to making the entire trip the same. Obviously they have no or little control over potholes in the air and wind turbulence."
Cons: "The flight was scheduled to arrive 2 hours before our connecting BA flight departed Heathrow. Unfortunately because of loading delays on our original flight, we arrived in Heathrow 40 minutes late. The crew said that 60 minutes is the designated minimum but we used all of the 80 minutes plus, and it airport was NOT crowded. If BA is connecting to BA, then you have a responsibility ahead of time to address this problem and keep connecting passengers from getting overly distressed in a strange airport."
Pros: "Many things including the seat space and less crowded flight"
Cons: "Cost. One way close to 2000 USD"
Pros: "New planes"
Cons: "Bad food. Very few portions. Serving drinks only once and making one pick a beverage for the meal and nothing mere."
Pros: "Maybe to other people the service was regular - but this was the fanciest flight I'd ever been on. The crew was great - never actually knew that much technology was available on the plane. I'm not a very fancy person and this was a really fun way to fly."
Pros: "Crew was attentive and polite."
Cons: "When the person in front of you lowers his seat 5 minutes after takeoff and keeps it down the whole flight, it makes it hard to eat and really uncomfortable. I have a LOT of miles (avieos or whatever they call them) but never get offered an upgrade to economy plus like I do on other airlines."
Pros: "Flight attendants were very pleasant. Blankets were nicer than most. Headrests on seat were good once figured out how to adjust it."
Cons: "It is bad enough being in economy seats on international flights, but now the box holding the electronics for the entertainment system takes up about 1/3rd of the under seat space. So trying to stretch out and sleep was very difficult and uncomfortable. Curry chicken was disgusting."
Pros: "Back facing window seat, flat bed, great service, good food, arrival on time"
Pros: "Boarding was smooth, the attendants attendant, the food surprisingly good, and the entertainment outstanding. An entire library of in-flight movies, a display of where your flight is in the world, a few in-lfight games and even an in-flight chatroom."
Cons: "A few times, I feel like the attendants either didn't notice me."
Cons: "Food unpleasant taste"
Cons: "British Airways lost out luggage as well as everyone in my party. All 10 pieces never made it on the connecting flight . To make matters worse the line to fill out lost luggage forms was over a 2 hour wait. The people working there were rude and not helpful. No answers after calling from my hotel in Spain. Again rude and not helpful ."
Airlines flying from Newark to South Pacific have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Newark to South Pacific
Masks required on board, masks provided on flights from Newark to South Pacific
Social distancing seating
Middle seats unavailable to book on flights from Newark to South Pacific
Testing for antibodies, testing for symptoms for flights from Newark to South Pacific
Waiving of change fees. Search flexible flights from Newark to South Pacific