Delta was great because the flight was almost 5 hours so I had access to tons of movies news, etc. so it helped past the time by no other plane WestJet did not have movies so Delta was the best
I am ina wheelchair and the gate agent knew exactly what to do when boarding just the the one of the flight attendants
The ac must have died, it was way to hot on this flight. Boarding g was chaotic. The flight was delayed for boarding. Not a great experience.
20 year old 737 but really poor service from the flight attendants who must have been new.
Round trip flight to Canada and back to the US was smooth and efficient.
It was beautiful easy and smooth experience. Thank you. Will definitely get Delta for my next travel.
After I checked in, I realized we had no seat assignment. It said they would be assigned at the gate. This was really frustrating because I usually use a lounge before flights, but I couldn't because I had to be at the gate to ensure we got our seat assignments. The gate agent arrived an hour before the flight left. I was the first one up to ask about seat assignments. She told us to wait for names to be called. Dozens of other passengers were paged, but we were not. Finally, I asked my husband to ask. He went up and was also told to wait. About 10 minutes later, they called for boarding. We still had not been told our seats. We went back to the desk and they were in a panic, saying we actually weren't on that flight. Then they made an announcement telling the stand by passengers to not board (in case we needed their seats). It was so stressful and unprofessional. Finally they gave us our seats. I have no idea what happened and why the two desk agents seemed to have conflicting ideas about our seats, whether we were on that flight etc.
Very dissatisfied with the fact that I had upgraded to first class for the second part of my trip only to find out that the lounge was still not available to me, as well as not having any food or drink service on the flight due to weather, so I lost out more than what I paid for.
Overall it was not that bad! The delay on the second leg to Indianapolis , was really unexpected!!
Among the poorest flights I’ve had with Delta in a while. Entertainment system failed completely on a 7.5 hr flight. Crew seemed distracted and not the normal friendly crew. Flight overbooked it seemed… very crowded.
The flight was fine. Long wait at security and for wheelchair. Got to gate about 5 minutes before boarding
Process of checking in , inToronto was quiet and peaceful.. Checking in, in America is very kaotic
No problems other than no seat back entertainment. Everyone was very pleasant
It was our first time flying wit Air Canada. I found most everything very good, however, our flights leaving and returning were both delayed. And we were met with no place to de-board the plane and had to wait an additional 45 minutes on the plane after arrival. That was very disappointing. Also hefty fees both ways on what would normally be a carry on bag on any other airline.
Too hot. Air from vents not working Long line for toilets Not enough staff to offer water throughout the flight
After we boarded, we sat on the tarmac at least a half hour. Not that big a deal really but kept me from giving the survey an excellent.
Traveling from Montreal to SFO, after landing in SFO, there was no announcement about where to claim our luggages. Our gate was in Terminal 1, and went to the luggage claim area in T1, but couldn't find any information on the screen. Eventually, an airport agent told us that our luggages would arrive in Terminal 2 luggage claim area.
Great flights. Only criticism is when landed I. Montreal, wheelchair service has no signage or anyone letting you know where to go , just an older gentleman at the desk looking confused
It's always very chill when flying to/from Billy Bishop airport and a fabulous view of Toronto on the way up/down. Free beer too on the plane!
This is a regional jet. As far as those go it was average. Again poor quality for an expensive seat. Not worth the upgrade
