Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)
UA is always reliable and professional with both transport and with digital and telephone passenger communications; but not doing well with the customer experience with cabin crew and airport HR.
Jaded airport and cabin crew: clearly not loving their jobs. There's a dramatic difference in flight crews in other countries; consistently, UA crews seem to be neither appreciating, nor loving their jobs compared to other airlines and markets.
twice now my bags have been lost leaving seatac IN A ROW!!
the small plane that I was on was leaking condensation directly onto my lap for the hole 3hr trip. when I told the stewardess about it (before take off) she then brought me 1 yes 1 napkin and said "this should help)...
(-_-) really?
I will think twice before flying with this airline again
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
I only happened to wake up at about 3am to see that I had an email from Virgin saying my flight was cancelled, so I had to get out of bed, call the airport, and sit on the phone with them for about 20 minutes. I did get transferred to another flight free of charge which was great, but it was annoying.
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