One crew member was a bit rude but flight was amazing. Pilot was awesome!!
Everything was excellent.
Pros: "The seats were comfortable and we were properly social distanced from each other."
Pros: "Minor delay, and got in eventually. Friendly flight crew ready and able to help when asked. Willing to recycle trash and cans"
Cons: "Boarding and disembarking took a long time and we spent an extra 20 min before we could push back from the gate in addition to the weather delay."
Pros: "Snacks and new interior on A320"
Cons: "Almost 4 hour delay and no Wi-Fi. When I complained to JetBlue I received a pathetic $15 credit."
Cons: "Flight suffered multiple delays both on departure and arrival."
Pros: "Crew was amazing flight was fast and seats are comfy"
Cons: "schedule, food, personal so bad"
Cons: "Flight was delayed 2.5hrs plus 1hr on tarmac. Crew was visibly agitated and annoyed at their jobs. JetBlue didn’t not apologize for the 3.5hr delay once. I know their might weather and other problems but no one actually bother to explain why in total the flight was delayed by 3.5hrs. No one."
Cons: "Absolutely perfect from departure to arrival. Our first time flying jet blue and it was incredible"
Pros: "It was good. People were accommodating."
Pros: "The crew was helpful"
Cons: "Communication about the delay Snacks has no variety. All too salty."
Pros: "My flight was on time and arrived early."
Pros: "Arrived on time"
Cons: "There were no problems"
Cons: "The screen in my seat didnt work, my flight was delayed almost 2 hours and the information at the gate was very confusing. They kept announcing the wrong flight number to the wrong gate."
Cons: "Everything was good. The staff were amazing. The flight was pretty smooth."
Cons: "Flight was delayed by one and half hour because crew members were travelling to Newark airport from other place. Flight was scheduled at 6:00 PM and Crew members were scheduled to arrive at 5:51 PM. Poor scheduling. Boarding started only after Crew member arrived. Then came the glitch in accounting for fuels filled in the aircraft."
Cons: "Flight attendant had an attitude"
Pros: "Space in seats very pleasant employees"
Cons: "Flight was delayed at departure. Long taxying to gate on tarmac. Restless children onboard. Was happy when door opened and fresh air came in. Staff was very courteous giving the circumstances of a lot of spillage by passengers of snacks brought onboard."
Pros: "The flight took off on time and maybe even early and was early arriving even though it had to divert a little to avoid the hurricane. Everything seemed to run more efficiently because more extraordinary measures were being taken to keep flights running and on time. I was impressed."
Pros: "Night masked"
Cons: "Flight attendant was rude as hell , she looked like she didn’t know what she was doing"
Pros: "The flight was delayed about an hour because the caterer was late in arriving to plenish the plane with supplies. The 'live TV" by DierectTV worked for about 10 minutes during the 4.5 hours of flight. The crew was at a loss of how to deal with the situation."
Cons: "Should ask me what did I like instead. We arrived over an hour late in Orlando."
Pros: "Check in was a breeze. Boarding was easy for the most part. There were no delays and we actually landed ahead of schedule. Crew was very nice. Always nice to get a complimentary drink and snack."
Cons: "I dislike that I have nothing to complain about! Seriously this was perfect. Never change!"
Cons: "The seats barely reclined it was very uncomfortable and the entertainment was not the best"
Pros: "Crew and flight ❤️"
Cons: "2 hour delay"
Cons: "Never received any apologies. I asked for my middle seat to be changed to an aisle seat if possible, I was told that I would have to pay for it. No accommodation was made no apologies made I now put Jet Blue in the same class has Spirit Airlines. I will recommend to everyone only to fly the major airlines like American Airlines and united."
Pros: "the flight was 3 hours late, but I appreciate the $75 credit you offered!"
Cons: "my screen wasn't working, but the flight attendant moved me to a new seat when I asked"
Pros: "Flight attendant was very nice despite appearing a bit overworked and frazzled."
Cons: "We were over 30 min late taking off because the pilots were late from another flight and people wouldn't listen to crew instructions to sit down. Monitors wouldn't work for entertainment. That didn't really bother me, but it was an issue for the two people sitting in my row. We had paid $40 for even more, so I was surprised when the flight attendant wouldn't give my neighbor a complimentary pillow so he could rest since the monitor wouldn't work. Flight attendant said he would need to pay $5. I feel flight attendants should be given permission to change policy based on certain circumstances."
Cons: "Flight was 2.5 hours late and then landed at the wrong terminal."
Pros: "The way in which they take and serve drinks and snacks"
Pros: "The seats"
Cons: "The shotness of the crew and all the noise slamming around the compartments being slammed contnuously and angrily"
Pros: "Crew was very personable and friendly- made the flight very enjoyable!"
Pros: "The sweet blues chips yummy"
Cons: "Tv was broke and it should be included"
Pros: "So much delays. 3 hour delay should entitle us with satisfactional offers."
Cons: "I was exhausted due to 3 hour delay."
Cons: "None of the TVs worked on the flight. The boarding crew in the terminal was rude and very short with everyone. i had to go up multiple times to ask about my seating assignment and was ignored and then waved away multiple times. And then as boarding began I was given a seat saying they "thought i was on standby" but i never was. i was given a seat in the last row with two other people who had infants on their laps so it was a very tight fit."
Cons: "Delays, just got married and have to make a flight to costs Rica for honeymoon. Currently sitting on mco runway, still for 20 min without explanation. Cutting it close to make our flight to Costa Rica."
Pros: "The crew was great , the flight attendants we're helpful and the snacks were good! Loved that I had wifi."
Cons: "Wifi kept shutting off and the channels on the TV were not working. The flight was delayed and we did not get off the plane until 20 minutes after landing due to air traffic."
Cons: "my entertainment screen was messed up, no sirius xm and video programs blacked out, plus brightness control graphic would not go off screen. Flight was late, again. Piece of used chewing gum was stuck under armrest handle."
Pros: "Everything was perfect."
Pros: "The crew was very pleasant the entire trip."
Cons: "The TV set in the Head rest did not work. The plane had some technical difficulty following the clearing from the gate at which point we sat on the Tarmac and then taxied back to the gate with a statement of it being up to 2 hours to repair the situation. We were compensated even with additional snacks or meals while siting on the plane. I was delayed on my travel going forward from MCO to further points in Florida."
Pros: "All went well even with the slight delay. Great crew. Smooth flight."
Cons: "Can't think of anything"
Pros: "My first time on Jet Blue and I was impressed. Clean comfortable seats with their own entertainment screens for only a two hour flight. After my nightmare with Air China this felt like heaven."
Cons: "The flight was delayed three hours due to mechanical issues. But better safe than dead."
Pros: "From beginning to end iit was made a pleasant experience by the people working ar Jetblue."
Cons: "Now that's a hard question."
Cons: "Cancelled for rain??? No offer of compensation any kind, not even taxi to a hotel. Nothing and had to wait 24 hours to try to get home again."
Pros: "Flight left on time and arrived early to destination."
Upgraded to 1st was great. Food served was very good and was the flight attendants in 1st
Early departure. Friendly Crew. TV system wasn’t working. Internet was super fast though.
The 2 hour delayed and the seats were very uncomfortable for economy
Pros: "Crew was helpful, friendly and offered great service."
Cons: "I felt everything was pretty much fine. I thought that some of the Captain's announcements were hard to hear, but it's just a minor issue."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "Great flight but old regional jet"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Cons: "Two bags delayed between JFK and MSP."
Pros: "Great service from boarding to landing"
Pros: "Amazing crew and clean cabin."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Almost everything."
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "Entertainment system great. Individual choices include recent movies. On board staff very nice"
Cons: "We had issues with baggage. Delta was supposed to transfer 4 bags to Disney for Magic Express transportation. Only 3 went. Disney tried hard to fix problem, and even gave us something to ameliorate the situation. Delta took hard line, wasn't helpful and gave nothing. It took 2 days to find bag."
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Enjoy able"
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Cons: "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "The crew was great."
Cons: "The plane is suffocatingly warm."
Cons: "They could’ve let us check our bags to make our flight on time."
Cons: "The plane was very cold."
Cons: "Keep us updated on the 60 min delay to START boarding because the boards continues to say on time but we landed over 30 mins late and baggage took forever to get onto the belt."
Pros: "I liked that we have entertainment in flight."
Cons: "At least the option of a free snack would be nice."
Cons: "$40 carry on each way, garbage. Would have bought ticket elsewhere if I knew that"
Cons: "Kid next to me threw up"
Cons: "Lost luggage - never even sent to MCO from MSP, caught international flight - was assured my bag would continue all the way to DXB, but not the case. I get it, it happens, still sucks - continuing on to next destination with no bag...."
Cons: "I did not like the fact that I had to pay for my luggage at check-in. What the hell was the ticket price for??"
Pros: "Nothing about this flight went well. We landed in Orlando at 4am. And we’re stuck on the plane for 6 hours."
Cons: "No USB ports to charge devices. No tv. No compliementary food while we waited."
Pros: "The hardest part was the long TSA line in Minneapolis."
Cons: "Long TSA line Minneapolis!"
Pros: "It was quick and easy."
Cons: "We weren’t seated together and the space is quite small."
Pros: "The overall flight was fine. No frills in flight at a no frills price."
Cons: "The seats are terribly uncomfortable."
Cons: "Because of the new baggage rules Sun Country out in place, the wait at the bag claim was almost 30 minutes before it even arrived. Sun Country used to be a great airline to fly, but given the poor service since the baggage rule change in October 2017, I won't be flying them again."
Pros: "Boarding process is good. Probably a little faster with fewer carry-ons."
Cons: "I get so angry every time they introduce a new fee. You pay a fee now for carry-ons because it's slowing down the boarding process? That's only because you started charging a fee for checked bags! And every single seat option costs money? This is ridiculous! I do whatever I can to fly Southwest and get upset every time I have to fly one of these fee-for-everything airlines. Why not take crappy Spirit airlines at this point? And the seats feel smaller every time. I'm only 5'7" but my knees are against the seat in front of me. My husband is 6'8" and has no choice but to pay another crazy fee to have a couple more inches of space."
Pros: "Good service"
Cons: "Hot as hell .... heat on to night th whole flight"
Cons: "The seats are too close together. When I tried to eat my salad my head bumped into the seat in front of me."
Pros: "Friendly staff."
Cons: "Carry on baggage fee $ 40. seems to be enough when already payed $ 25. per checked bag times 2. I did not realize there was a carry on baggage fee until I was at check in at the airport. Seat does not recline. No snacks."
Pros: "Pleasant staff Complimentary drinks Arrived early"
Cons: "Plane seemed old No room in seat when person ahead reclined"
Pros: "Free beverages, adequate leg room - we were fortunate enough to sit in the Exit row."
Cons: "A four hour flight is worthy of peanuts or pretzels - too bad this is what airlines are choosing to cut costs on."
Pros: "Crew was nice and flight was easy"
Cons: "Not so much with the crew but on both flights people had moved seats before I was able to board."
Cons: "Check in 55 min befor flight was told to late bought ticket on southwest person was rude snobby arrogant and enjoyed telling me book another flight"
Cons: "food is no good providing pork with omelette without the asking to passengers for example I do have a allergy from the pork meat Second thinks his religion purposes we cannot able to eat the pork"
Pros: "I was very impressed with all aspects of my trip."
Pros: "We loved how friendly and attentive the staff was. We were asked if we'd like to upgrade to First Class for a small fee, which we accepted. Having never flown First Class, we felt like royalty and had an awesome, relaxed experience!"
Pros: "Good value, pleasant staff, good flight"
Cons: "No problems"
Pros: "All boarded and them captain said we had to change planes. Thankfully, one was available and we were only an hour late to our destination."
Pros: "Didn't crash."
Cons: "No ashtrays."
Pros: "Smoothest flight and landing I've ever been on!"
Pros: "Good for the money, Sun Country Airlines is a no frills airline, that being said it tries hard and does a great job, i will gladly use it again"
Pros: "I was traveling to visit my terminally ill brother so really appreciated the no hassle experience. While it was a very sad trip for me personally I had a feel good moment when they offered priority boarding to all military active or non active."
Pros: "Captain communicated with us. Flight attendants were friendly!"
Cons: "No cookie or pretzels."
Cons: "I felt like a sardine in a can. Seriously can you make seating more comfortable? It's torture while first class is treated like royalty. The coach seats were hard as rocks and tiny. I hate flying because airline companies treat people who can't afford the over priced first class seats like cattle. Airlines are greedy. The good price for the flight is great but in the end feeling cramped and getting my legs and arms bumped every time someone walks by is ridiculous. GET COMFORTABLE SEATING IN COACH DAMN IT!!"
Pros: "Everything was expeditious, staff was courteous and the flight went smooth. Thanks Sun Country Air!"
Pros: "Just the movie"
Cons: "Very uncomfortable, limited space. People too big next to me and I was on the middle so I felt desperate. I have to said to the man sitting next to me, to be careful because he was touching me everything every time he moved... Terrible experience."
Cons: "Everything was great"
Pros: "There was plenty of room between the seats . The plane was new and clean."
Cons: "I would have liked a free snack option."
Pros: "On time, boarding was great and very polite crew."
Pros: "Comfort -- roomy. On time!"
Pros: "Yes very good flight"
Cons: "Everything was good!"
Pros: "Roomy seats. Left on time arrived on time. Will choose this airline again."
Pros: "The updates on my phone . I know where to pick up my luggage before they made the announcement in the flight."
Cons: "Left 1 1/2 hours late"
Pros: "Plane was clean"
Cons: "It was late and we didn't know why"
Pros: "Luggage made it. Good price direct flight."
Cons: "Snack service very slow"
Pros: "I got to my destination eventually, didn't die/crash."
Cons: "Flight delayed an hour. They never really said anything just kept pushing it back 15 mins with no explanation. If they had just pushed it back an hour to begin with, I could have occupied my time better. Once on the plane, took 90 mins for drink service and no free peanuts/pretzels. Not like they owe me or anything, just never had that, thought only Spirit did that. Didn't realize Sun Country was going for ultra low cost carrier... Maybe their prices should reflect that."
Pros: "Quick boarding."
Cons: "1. Flight crew took over 20 minutes to respond to call light. Walked by it multiple times and did nothing. 2. Multiple rows empty and chose to squish everyone together, would not reassign people. (this was in addition to exit rows)"
Pros: "The space between the seats"
Cons: "Seats space"
Pros: "The crew was nice as was the meal"
Cons: "Landing was rough."
Pros: "Great film selection. Wonderful food and drinks. Airline staff quickly arranged for us to catch two more flights when there was a delay."
Cons: "There was a long delay and we missed our connection. We were re-routed so in total we had four flights in 24 hours, which was exhausting."
Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"
Pros: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Cons: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."
Cons: "Flight attendants are rude and nasty!"
Pros: "The 777-200 airplane was nice and comfortable"
Cons: "When we deplane the aircraft was a surprise having no shoulder just staircase"
Pros: "staff was very nice. boarding was on time and efficient"
Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."
Pros: "The crew were amazing! The flight was smooth"
Cons: "I was on row 24 and my seat did not recline and the person in front of me seemed to recline more than anyone else did. Could not Get comfortable"
Pros: "Nothing exceptional"
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Pros: "Excellent check in and access to plane food and entertainment great"
Cons: "Bed seat too short for a 6 ft 3 in guy made for an uncomfortable night"
Cons: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."
Pros: "Crew was great. Courteous and efficient."
Cons: "For a long flight the entertainment options were pathetic. Also the flight was 2 hours late. And there were no chargers at the seats so that also limited the entertainment options. The food was too salty and fatty."
Pros: "Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional."
Cons: "Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area."
Pros: "much room. great entertainment. great crew"
Pros: "The flight delayed 6 hours."
Cons: "The fact that one could not book either an aisle or a window without paying significant sums is ridiculous - an additional $74 for a window seat and some were considerably more than that."
Pros: "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
Cons: "I was expecting to fly British Airways but instead I was booked on a American Airlines which flew me on an old shitty airplane. Never again."
Pros: "smooth flight, great crew, decent food with beverages, good entertainment selection with nice screens to watch movies"
Cons: "just a tiny bit cramped"
Pros: "Movies. Safety of flight"
Cons: "Food Too crowed seats no room to breath"
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Cons: "My Chair would not recline it was broken and was crushed every time the guy in front would lay back on his cause I could not move mine!"
Cons: "No power outlets in seats Poor viewing options off the 3 monitors Seat back was broken (when sitting up straight, it reclined on its own"
Pros: "I haven't flown AA in a while, I was impressed with the entertainment and food!!! They had a variety of movies. Also, the food was simply but delicious! I had the pasta and it was good!"
Cons: "I feel like they are cramming more seats on a plane. I am 5'2 and I felt I had no leg room!!!! It's an international flight, they should be some roominess!!! I rather chose an Asian airline than a USA airline. I can't believe the space!"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Cons: "Strange thing: my wife and I were in business class. The stewardess going down my isle said all dinner choices were already used up and I only had a choice of pasta or chicken. Later the stewardess went down the isle for my wife and she had all choices available! Weird. And the stewardess said this was as it was supposed to be."
Pros: "The plane was cleaned, the movie was good and the food was good with lower price. It was a no problem flight and on time."
Pros: "The boarding was quick"
Cons: "I am surprised that an 8 hr international flight, had no WIfi.. I had to continually ask and check the time with Crew members. This needs to change when the average seat is $800-900 and the flight holds 35 seats. AA is raking in WAY to much money to be this cheap. No WiFi and having to look up to the middle isle to watch a child's movie on repeat " Guardians of the Galaxy." My neck and back were in extreme discomfort from the 8 hr flight back to NYC. If AA had headrest monitors and WiFi this could be avoided. Its 2017 stop being cheap!"
Pros: "The crew was nice."
Cons: "The planes are old. Needless to say there is no Wi-Fi, and the only entertainment on a 7.5 hour flight was a tiny tv in the center of aisle. 1987 tech in 2017. Our plane was delayed for 8 hours due to a broken hydrolics system, and no compensation for additional expenses due to equipment failure was offered."
Pros: "Comfort. We had a bulk head seat. Newer plane"
Cons: "No food offered . Not even for purchase."
Pros: "1. Let me check in online but NOT my wife ... we are both Advantage Gold & TSA pre .... wasted 2 hours on the phone with idiots in their Manila call center 2. An ancient plane, cramped seating, wretched food. 3. An hour late departing JFK & arriving CDG so right in the middle of Paris rush hour !!"
Pros: "The food was actually really good and not just by airline standards. The entertainment choices were excellent and by the time i finished viewing " the comedisn" and 12 years a slave", the pilot was descending inyo Heathrow.."
Cons: "The aisles are very narrow with the food carts constantly banging into my arm as I was seated in an aisle seat. . One of the 2 nearby bathrooms was out of order, which led to a rather long line awaiting to use same."
Pros: "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
Cons: "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "Flight was smooth and are on time."
Cons: "Consuming and long baggage clai. No one man if baggage claim desk."
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Pros: "Everything went smooth"
Pros: "Plane was clean boarding was fine."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
Pros: "Terrible porque no pude viajar ayer"
Pros: "The cabin crew were friendly and the food was decent."
Cons: "Boarded us onto a plane with a broken engine, deboarded the plane and delayed the flight 4 hours. Then we sat on the tarmac for an hour after landing because they didn't inform the airport that we were in a new, larger plane."
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Pros: "Our flight attendant was very nice and the restrooms were ample."
Cons: "We flew a 777-200 which was 15 years old and not to today's standards for transatlantic flights. The entertainment system was awful. Shame on American."
Waited 45 minutes for one passenger to board. Great crew, excellent pilots. Airplane in dire need of repair- from the in seat power to overhead storage to tray table. And that’s in first class. United, you can do better than that. The only thing that saves United’s face is their incredible crew. Must be tough working for a corporate company that truly shows they don’t care about their product.
Pros: "The crew was amazing with passengers that were less than amazing!"
Cons: "Releasing passengers in smaller amounts of rows might have been better."
Pros: "Old plane. Window shade cracked. Seat poorly maintained."
Cons: "Staff could’ve done a better job at asking family with unruly kids to settle down as a courtesy to other passengers."
Cons: "More space in the seat would’ve been better"
Cons: "Bad crew no food bad flight"
Cons: "No screaming babies but that’s out of their hands ;)"
Pros: "Legroom in the exit seat was sufficient"
Cons: "The plane was old and dirty and our power outlets did not work"
Pros: "The crew was quite nice"
Cons: "Newark airport terminal C is totally a mess"
Cons: "More outlets / usb charge ports"
Pros: "Nice flight"
Cons: "There was no WiFi or TVs"
Cons: "The seating and comfort"
Cons: "Awful crew - discrimination"
Pros: "Pilot was nice with his opening annoucement."
Cons: "The AC was not blowing very hard or cold. Shared my negative experience and she did nothing to chance the experience."
Pros: "I liked the quickness of the boarding and the going through a fast lane for tsa. I enjoyed the WiFi and being able to charge my phone while enjoying a free movie in my phone."
Cons: "I don’t like you have to pay for the tv, and snacks could be a little bigger I guess"
Cons: "The attitude of the workers at customer service. No apologies, no free water, did not tried to find alternatives. My flight was not the only one, at least a mother 2 flights were delayed. Each attendant gave a different explanation. So, not only we list our flight and mess up our schedule, I had to pay another $80 for the taxi 3 times: for my original flight and again for the second flight."
Pros: "It was a good flight, no turbulence."
Cons: "The flight was delayed several times by 15 minutes. Not sure why they could not tell us how long the flight would be delayed all at once. They track the flight and know when it will land, don’t they?"
Pros: "They actually checked sizes of some “carryons.” Of course, it’s a cash cow for the carrier. The checkers should get 20% of the fee collected for checking oversized carryons at the gate."
Cons: "There are faster, more efficient ways to load and unload passengers."
Pros: "I enjoyed that the flight left on time. I also appreciated the main flight attendant. She was very accommodating and friendly."
Pros: "Quick flight, no complaints."
Cons: "The sit isn't recliner"
Pros: "United preferred has great leg room. Entertainment is through app on your own device which worked perfectly."
Cons: "Snack and drink portion was a bit small. Took a very long time to get my bags and stroller after the flight. Didn't end up getting out of the airport until 2.5 hours after landing."
Pros: "Hassle free no pressure service"
Cons: "I loved it"
Cons: "Having to pay for my luggage."
Pros: "I fly about four times a year if not more. Always delays, missing my connections or running like a maniac trying to get to my connection. BUT. This was the first time in a very long time that I actually boarded on time."
Cons: "The crew members for some reason had attitudes. The two/ plus hours in the plane , not one cracked a smile..One,literally threw a tiny bag of snacks on my tray, which bounced off and she proceeded to step on them .... oh well. I'll take a not-so-nice hostess over delays and missing connections . Maybe I'll find an airlines that can give me both?"
Pros: "Departed on time."
Cons: "United sent out a series of delayed flight communications times that all contradicted each other. Flight updates did not give me adequate time to arrange my plans to accommodate their sporadic updates for fliget 4132, resulting in me missing my flight after paying a $95 dollar cab fare. May 1, 2017 United failed in my eyes of a loyal customer."
Pros: "They have always treated me right, love the direct tv and seats are super comfy!"
Pros: "Crew focused on safety first"
Cons: "Delay of taking off from newark, no service and no emtertainment on the plane from newark"
Pros: "Great price, speedy flight"
Cons: "Don't remember having to be in lines for so long for reserved seats - awful technical delay (1.5 hrs)"
Pros: "Free Entertainment options"
Pros: "Nothing good happened bc the flight didn't happen."
Cons: "Nothing happened"
Cons: "Lairs Stealers No ticket for flight If there's an emergency don't count on Kayak ever. Run around and around"
Pros: "My knees hit the seat infront of me the entire 3 hour flight. The seat belts where too tight. No one informed us we should down load the app for entertainment."
Cons: "The leg room and seat belts"
Pros: "Comfortable seats, good legroom?(in exit row), pleasant crew members"
Cons: "Having to pay for any tv use... But I had my own audiobook, so no biggie"
Pros: "It is really bad the seat to small for average person not leg room at all it is a flying school bus."
Pros: "We landed."
Cons: "I was asked to go thru security a 2nd time because of a cloth abdominal binder I wear. I r got it back. And it's medical."
Pros: "Staff members were courteous."
Pros: "Everything was the way a flight should be. Crew was nice and polite. T.v. was a plus, and a drink to wet your throat, also a plus"
Cons: "Can't say there was anything I didn't like"
Cons: "Short on storage space for carry ons. Forced to check my bag on the return flight"
Pros: "Finally had a tv that worked."
Cons: "Sat in the last row and it was comfortable."
Pros: "Although the flight was cancelled due to the hurricane i got my money back."
Pros: "I liked 2 of the 10 people I asked for help getting my 78 year old mother to our gate and making the flight"
Cons: "I felt it Ridiculous that I had to get checked luggage, go out of secure zone and come back through. There was NO interest in helping us make our connection; had one person actually say, "I am sorry, it is United, they could care less". No one was helpful, no one cared, and the experience was horrible"
Pros: "That I finally made it to Orlando"
Cons: "Flight was delayed 3 1/2 hours... Took forever to get on plane once on plane people were in wrong seats so I had to keep getting up so they could figure out who was in the wrong seat. Just a mess. Even crew seemed annoyed. Finally got to Orlando at 3am suppose to be there at midnight."
Pros: "The crew was pleasant"
Cons: "Checking in. We did it electronically When we went to the counter to give our bags extra staff were talking with each other about trying out to be a stripper. No hello. No smile. Just looked at our info and took our checked bags. We pay more for tickets and bags and are getting less service. It is time to bring back customer service"
Pros: "More luggage storage (overhead and under the seats) on this international flight than on domestic. Most everything else was as expected."
Cons: "The toilets smelled and were messy a few hours into it. (I was on a Korean Airlines flight recently and their toilets were always clean and nice!). The crew were mostly efficient and worked well together BUT only one (out of the 4 or 5 in our section) smiled at passengers and looked like she was actually enjoying her job. One blanket wasn't cleaned well enough."
Cons: "After United made me miss my connecting flight, I got an alternate flight to a different airport, but not apology, no offer to upgrade, nothing. Already frustrated, and with my knees hitting the seat in front of me because the seats are too close together, a flight attendant scolded me when I dared put my leg in the aisle (which I often do on other airlines without incident). Once on the ground, I went straight to United's baggage office to see if my bag had followed me, and encountered two of the rudest people, cutting me off whenever I said anything more than they needed to enter into their computer. If your job is in customer service, be friendly, apologize when things go wrong, understand that your customers are your reason for being in business, and be helpful."
Pros: "Everything thing from checking in to landing was great. Had to change flight due to bad weather conditions and Lynn was extremely helpful."
Cons: "The carry-on luggage has gotten out of control. More and more people and bringing carrying to avoid the baggage fee.. just incrude in price of ticket.. it slows down the process at TSA, boarding amd getting off the plane.."
Pros: "Nothing in particular"
Pros: "The flight attendant were super nice. Really nice people"
Cons: "The flight was delayed almost 2 hours. Then the guy on the front desk was really rude .. Maybe because I'm Latino? I mean he was super friendly with a white guy and a African American girl .. But with me .. Rudeness and bad service .. I said "hello , how are you?".. He didn't answer .. I told him when I did my checkin my boarding pass had "See agent" in the seating section .. He just took the ticket and gave me the last sit available on the plain even though I arrived almost 3 hours before the original departing hour .. I don't know .. It might be the only available sit or it was just a racist thing .. Who knows .. Really disappointed with United. I'll go back with Ameican Airlines."
Cons: "Kayak failed to alert me that MCO has an A & B bagge pickup areas and did not indicate which area I would find my luggage."