The plane crew was amazing, friendly and service oriented. The baltimore boarding crew, borderline offensive when asked about the baggage fees(probably because she's tired of being the front line of complaint) but still poor attitudes don't soothe customers irritability with questions.
Fees after fees, to breathe to carry on seat purchase I mean what did the initial ticket even buy?!?? Stop give the full cost up front instead of slowly taking money from passengers. I Won't fly frontier if I don't have to again, it'll be my very last choice.
Plane was delayed by 5 and a half hours due to a storm. Something Frontier had no control over. What they did have control over, however, was their communication, which was non-existent. People at the gate wouldn't tell passengers anything, and responded to questions with "I don't know." When one woman complained about the lack of communication, a Frontier worker told her dismissively that she could call the manager. We kept learning about the flight delays by watching the status board. The front gate workers wouldn't say anything, and most people were too worried about missing the flight to run and get something to eat.
The crew was great. The flight attendants were pleasant and helpful and the pilot gave timely and useful announcements. The coffee and free cookies were quite good as well (surprisingly, especially for the coffee).
As a frequent United flyer, I was a bit taken aback to see that AA charges for their movie streaming to your personal device.
paying to carry on a bag, %90 fee to change a flight time that was booked wrong by kayak. It had me going and coming the same day when it was to be going and coming back the next day.
$120 fee to cancel the flight 24 hours or so before the flight. being given the remained of the cost of the flight BUT only to use on their airlines on another flight. I told them i will not fly with them and to refund the money to my cc but they said no it had to be used with them on a future flight. They do not give refunds they said but what is the $177 they want me to spend on a future flight? A refund is a refund no matter what they call it and since it came from my cc it should go back onto the card.
I have taken this to my bank and we are disputing the cost of the flight and hopefully i will get my money back.
Flight delayed 90 minutes--just when we were supposed to be boarding. No notification was ever sent out. Then we sat for an additional two hours on the plane before disembarking and going to another plane. We arrived about 4 hours late. The flight crew tried to keep us informed about the maintenance delay, but they seemed surprised at every turn by the need to have an inspection, and inspector, and actually PASS inspection before being allowed to leave.
I like that frontier's transportation system is itemized. It is a great system for the light traveler (folks traveling with basically no baggage or carry-ons). It is better for short flights so one doesn't have to spend money on refreshments either.
I don't like that the booking system leads one to believe that a seat MUST be purchased. I bought a seat, unnecessarily, on the outbound flight and found out from a friend that I didn't need to. Other than that, I'm a happy client.
By the time I boarded the plane three hours late nothing short of a flux capacitor to make the plane fly back in time would have made this trip even decent.
I've heard almost exclusively negative things about flying spirit, so with that level of expectation, the experience was better than I expected. We boarded on time, the plane was newer looking, and it smelled fresh like lemon cleaner. I had carefully reviewed the extra fees that could be charged, so I was prepared and didn't incur any unexpected fees. The crew was fine - they were cordial and did their job. We arrived on time.
This was an evening flight (~7-9pm), and for some reason they kept turning on and off the overhead lights. I didn't notice right away that the seats in the back have almost no extra space between your knees and the seat in front of you, but after the first hour, it started to feel uncomfortable. I'm an average-sized female, so I imagine this would be even more of a problem for larger people.
The nickel and diming thing is very stressful and ultimately, is more of a bait and switch tactic. You think they are the cheapest until you realize that there are other airlines that don't make you pay $50 for each bag and unbelievably, $50 for your carry on. There is NO room, the head rests push too far forward and since the seats don't recline you are stuck with about 4 inches in front of your face trying to hold your head up. Legs were actually too long for the seat so had to sit sideways the entire flight. Just awful. Never again.
Crew did the best possible. The people working the flights are very good.
You pay for EVERYTHING... The flight itself, checked bags, carryon bags, drinks, snacks... Heck you don't even get a measly complimentary vag of peanuts. But the clincher is SEATING. Yes you pay for it as well. And oh MY!!! Tiny tiny TINY space. And I am 5'2"!!! (And not overweight!!) come on frontier....
Seemed to have more leg room than average. Generally fine. I got to my destination without incident, and that is the most important thing! But flying today is awful. Uncomfortable, unpleasant, stressful, etc., all so the airlines (and their CEOs) can make millions.
Crew was "all business" -- not many smiles. They offered the usually .5 ounce of pretzels or two cookies. Passengers routinely asked "can I have both?" and the answer was routinely: no. Really? My $300+ ticket isn't worth pretzels AND two cookies? Seems silly. And, you know that have BOXES of these free snacks.
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