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My seat had more room than I expected.

Flight crew was obnoxious, disrespectful, and rude. This only encouraged similar behaviors from passengers. And of course paying for carry-ons? Never again.

Quick and efficient. The bag policy works. There was not the usual issue of people trying to stuff bags all over. The flight was delayed, but I was kept well informed via text.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

The flight was smooth, but I didn't know all the differences between Spirit and other airlines before purchasing.

Had I not heard through the grapevine that Spirit charges for every minor detail, our cost would have been far more than a normal flight. As it was, it cost more for most of our party because they had to pay $80 per round trip checked bag.

When I checked in I was given zone 1 priority and was able to board first before any one with screaming children

Charged for a carry on bag, charges for food and drink, charges for everything

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Best price if you don't have any suitcases or carry-on bags for overhead compartment. Be careful and count all the costs!

- Canceled flight at last moment, preventing us from attending an important family event. - Claimed "mechanical failure" when actual problem appeared to be not having a pilot available. - When trying to check in wouldn't let me choose a seat without attempting to charge a fee for ANY available seat. Had to choose "random" seating, and was warned by Spirit they would break up my family.

We were delayed by a full day flying out. They accommodated us by getting us on the next flight 24hrs later and $50 vouchers for all of us (3) for future travel. They were misinformed about car seat travel For a toddler and unwilling to hear what the law states. Canceled our return flight home. Spent 5.5hrs on hold during vacation to be told our next flight would be three days later. I insisted they rebook us on another airline which they did. JetBlue now has our permanent business.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Uneventful great flught

Less leg room

The fight

Customer service was unresponsive and unhelpful which cost me a day to my vacation. What's worse is that any scheduling conflict which in my case they caused resulted in me having to pay more money to correct. By far the worst experience I've ever had on an airline.

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

plane was too warm and my TV didn't work.

Half hour delay because there was no pilot

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.