Cons: "Mi aerolínea preferida siempre"
Pros: "Always in great humor, looking at details."
Cons: "Nothing better."
Pros: "Seat space, on time, organization."
Cons: "Sell food on the plane!"
Pros: "Crew was pleasant and helpful."
Cons: "The delay for this flight was very poor, both before and after boarding."
Pros: "Enjoyed crew especially the last speaker who was funny!"
Pros: "On time"
Cons: "Literally half of seats were being saved. UNACCEPTABLE"
Pros: "crew was great. flight was smooth and uneventful."
Cons: "Seat was small for me. I'm an average build 50 year old and the seat was not comfortable. People beside me said same thing."
Pros: "I love flying Southwest and the crew was especially great."
Cons: "The WiFi on board was not working."
Cons: "No wifi or any entertainment available"
Pros: "Very nice crew, clean and lots of free entertainment options."
Pros: "Reasonable legroom, although barely adequate for this 6-footer"
Cons: "Baggage handling in Oakland was very slow."
Cons: "The wheelchair assistant made me and my wife remove our medications from our carry-on bags, this was an unnecessary inconvenience. When we arrived at the gate I gave him a US$2.00, which I believed was fair, but he wanted more money. Lousy wheelchair service."
Pros: "Southwest is always great"
Cons: "Baggage took an hour to be delivered to baggage claim"
Pros: "The crew was fantastic!"
Cons: "More food choices and inflight entertainment"
Pros: "They were funny!! Great!"
Pros: "the crew was nice. flight was smooth and overall had no issues"
Cons: "Less crying children."
Pros: "The hopes of WIFI which hardly worked. So slow almost impossible to use."
Cons: "The crew was nasty and mean to people, not to me directly but they were poking at people just trying to start a back and forth. Actually never seen anything like it. I probably will avoid this airline going forward."
Pros: "stewardess was very nice"
Cons: "bumped out on time flight to someone else. so we waited over an hour for different plane. then they forgot to load luggage so we sat first another 45 minutes. very disappointed."
Pros: "Not a thing"
Cons: "Being delayed 2 hours"
Pros: "It wasn't jammed full and there were no screaming kids nearby."
Cons: "I do not like the boarding process. Never have and probably never will."
Pros: "Professional staff with a sense of humor Safe smooth ride"
Cons: "No comment"
Pros: "Southwest flight attendants give their best. Always a smile, very professional, and taking that extra step to make you feel comfortable and happy. And the price including the baggage, its a home run."
Cons: "Wi Fi did not work during the entire flight, its a shame."
Pros: "Wi-Fi tv"
Cons: "Had to deplane in New orleans"
Pros: "On time fast."
Pros: "Ticketing agent was fabulous! She could see my daughter has special needs and added preboard to our boarding passes without me asking."
Cons: "3 in a row seating is just not comfortable when it’s not your own family or travel companions. While the flight was uneventful, it’s anxiey building to keep so tensed up and not be able to move or adjust for so long."
Pros: "Pilot handeled the plane very smooth and it was an overall pleasant experience."
Pros: "I suppose we prioritized safety."
Cons: "We were very late because the crew had to ask for everyone on board's ID and names. It seems there may have been a security issue, but it wasn't clear what was happening. Folks missed or nearly missed connections - clearer communication could have helped."
Pros: "Fun crew- like SWA of old!"
Pros: "I liked that they carried Dr. Pepper. I liked the different options for connecting to WiFi they offered."
Cons: "The staff were not really engaging. The snacks were very small as the soda portions."
Pros: "The captain communicated with us several times during the flight as there was bad weathe and turbulence. All of the flight attendants were wonderful and very helpful."
Pros: "Staff was friendly"
Cons: "No free Wi-Fi no On board music or movies or anything for free, other than snacks and drinks."
Pros: "The cookies are good?"
Cons: "Horrible flight. On one of the newer planes (trays in arm rests) A 'customer of size' came in on the tail end of boarding and was seated next to me. The problem is that on bulkhead seating, the arm rests don't move up so it looks like they're sitting ON the armrests which means I'm leaning into the aisle and the person by the window is squeezed. However, other seats (middle) exist and no accommodation is made. There's also a policy that a COS procure an extra seat, for their comfort and comfort of others. Guess not, and when pointed out, the FA shrugged and asked if I want to move. Sorry, but I bought business select because I wanted a certain seat (get off fast, aisle, leg room). So instead of recognizing the policy, instead of making sure the COS is in a comfortable seat, instead of asking someone else to move where the armrests can be lifted, etc. She gets to sit nearly on the arm rests and negatively impact (aka wrecked) the flight of two business select customers (A4 and A2) Really?!?"
Cons: "Only snack was peanuts but it was just a 2 hour flight so no big deal. Wifi wasn't working which is usually great feature on southwest including free flight tracker and live TV with BYODevice."
Pros: "Crew were entertaining"
Cons: "Boarding was disorganized"
Pros: "Boarding was smooth, got seats together toward the front, no turbulence, arrived 20 mins earlt, staff was friendly and attentive."
Cons: "It was perfect"
Pros: "Faster boarding and departure."
Cons: "Poor food."
Pros: "First trip on Southwest Airlines tgey did very good"
Cons: "The flight attendant on the the trip to come back home"
Pros: "Kind, helpful crew"
Pros: "Our pilot was awesome! She told us all ahead of time about turbulence and talked to the cabin often about anything that was expected, so it made for a easier flight. She even made jokes about not being able to serve snacks, and she would buy us coffee if she sees us in the terminal. The take off and landing was very smooth. One of the best pilots I've had on a flight in a while! And you can't beat the free checked baggage that SW still offers along w/ a carry on! I'd definitely rank SW as one of the TOP airlines around today!"
Cons: "Flight was canceled two days before and couldn't get another flight for two days after orginal."
Pros: "Crew was amazing."
Pros: "Did not like the flight at all. The crew on the ticketing desk was really helpful and nice"
Cons: "Everything, they screwed up ticket. I had to take a later flight. I felt like a sardine. Will not travel with jet blue in the future."
Pros: "Everything was great"
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Pros: "The crew was good, love free snacks and T5."
Cons: "Wi-Fi didn’t work and water was only served once. Not enough."
Cons: "No space for cabin baggage"
Cons: "No cabin baggage space for each seat."
Pros: "Crews work really hard to serve all the passengers, thanks for the good service! I like the idea of serving the food first for the older and younger passengers I think that’s a great idea!"
Cons: "Keep up the good work! Bathroom is always clean and smells good!"
Pros: "Flight attendant was amazing!"
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Pros: "Flight was smooth, plenty of leg room and space for my carry-ons"
Cons: "Was happy with all"
Pros: "Great service and on time"
Cons: "Everyone boarded on time and were seated ready for takeoff and we sat at the gate for another 30 minutes before taxiing to the runway. When I got on the plane, it was freezing. It was the coldest flight I had ever been on, and I was told I would have to pay $5 for a blanket. I had come off of a flight from Europe, and was tired and probably not at my best, but the flight attendant was a little snarky with me because she thought I was asking for refreshments rather than to get up and get a jacket out of the overhead. She wasn't really listening to what I was saying. JFK was its usual ugly, no sense of design, loud barking people yelling out orders and a loud alarm at the gate with no one doing anything to shut it off for about 10 minutes. It left me with a headache. I wanted to go back to Portugal where comfort, aesthetics, and human decency were evident."
Pros: "Alqays nice and acomidating"
Cons: "The flight was delayed by 3 hours , this is the worst experience ever, I would never fly with jet blue again !!!"
Cons: "I forgot my earbuds and there were no complimentary headsets available"
Cons: "After over 3 hours delay, everything is terrible"
Pros: "People were pleasant and helpful. The updates by text were very helpful."
Cons: "The plane was a couple of hours late. I also got tired of hearing the same message about why the plane was late, that it had to be cleaned and needed a security check before we could board, over and over and over while we waited. Every 10 minutes just started to make me angry. We didn't need that many apologies and thanks for our patience."
Pros: "The flight was delayed about an hour because the caterer was late in arriving to plenish the plane with supplies. The 'live TV" by DierectTV worked for about 10 minutes during the 4.5 hours of flight. The crew was at a loss of how to deal with the situation."
Cons: "Should ask me what did I like instead. We arrived over an hour late in Orlando."
Cons: "The crew would refuse to allow me to sit in an exit row seat. There was NO ONE sitting in any of the exit row seats behind me. They said I had to pay for the seat. One said $40 and another said $50. The plane departed and most of the exit rows were not taken. JetBlue still refused to allow me to sit in one. I am 6’4” and have a bad knee. Very upset and will not fly again with JetBlue."
Pros: "Lost my luggage and were not helpful and if was my sisters wedding"
Pros: "I like the timeliness, courtesy and customer service"
Pros: "Every thing"
Pros: "Snacks. Nice flight attendants. Good seat and electrical outlets"
Cons: "Out of order and dirty restroom"
Pros: "crew was nice"
Cons: "We sat on the plane for an hour before take off"
Pros: "The flight time was 2h 10mins that was incredible"
Pros: "Roomy sears and pleasant flight attendants."
Cons: "Delay with take off."
Pros: "On time"
Cons: "Pricey coming back"
Pros: "Everything else was good."
Cons: "We were 5 hrs late arriving"
Pros: "Plane was clean and the legroom was excellent in die Airbus A321. The screen was very big with a lot of content."
Cons: "My screen was broken on the flight to Orlando and that the screen controller was in the armrest where your arm is resting so you change the channel when you move your arm"
Pros: "Everything was great! I love that, despite being one of the lower cost airlines for an NYC to Orlando flight, they have great service, some of the best snacks, and amenities like their "FlyFi" WiFi service, free for TrueBlue members and Amazon Primers. Other airlines could learn a thing or two."
Pros: "Crew were fantastic"
Pros: "Comfy seats. Snacks. Easy boarding. Online checkin was a breeze."
Cons: "JFK security screening was slow for the volume of people. LONG queue line. Made me reconsider and apply for PreCheck to prevent future backups. Not JetBlue's fault, but JFK, like LAX and other major hubs is a labrinyth with many levels of hell to overcome. Leave ample extra time. Esp if you have checked luggage."
Cons: "Boarding process needs more work. Boarding announcements need to be loud and clear."
Pros: "My flight was on time"
Cons: "Everything was good"
Cons: "Delayed for an hour."
Pros: "Good crew"
Cons: "Our two seats had broken tv screens and plug outlets"
Pros: "Snacks were good and the air conditioning worked"
Cons: "Being late again. In 2 flights, JetBlue stole 6 hours of my life. Do not mistake the 1 stars for lack of rating. I would remove those stars if I could."
Cons: "They are always delayed and couldn't help me connect to my connecting flight lied to me saying they will make arrangements to assist me my wife and 2 kids to get to other flight which never happened."
Pros: "Flight was great. Landed safely"
Cons: "There wasn't anything that I didn't like"
Pros: "Smooth and easy. Very professional. More legroom than expected."
Cons: "It got badly delayed for 3-3.5 hours and no clear instruction was given that when the flight would take off. They just said you can reclaim your money and book next flight but no information when the next flight"
Cons: "The flight was delayed about 2 hours. That set the tone for the flight because it was the last leg of a 30 hour trip."
Pros: "I appreciate that I can get around at an affordable price. The plane was clean, I got something to drink when I needed it and free snacks. I appreciate the Entertainement option. As an aside, I also ended up making new friends with the passagers seated in my row."
Cons: "One of the flight attendants had a bit of an attitude, but I could live with it. Also my flight to my destination had an entertainment screen that I could control with many movie options as opposed to this one on my return flight that was limited to channels."
Pros: "Nice plane. Could have used a plug."
Cons: "The food was ok. But worse than the food I had on the way to the us. I didn't get all of my boarding passes in NYC so I had to go get them in Orlando which ment changing airport terminal to get to the LAtam desk and back doing 1 hour and a half of TSA security check..."
Cons: "Flight was late, plan was dirty"
Pros: "Not much to like."
Cons: "Didn't like that the flight was delayed by over 4 hours. Boarding and deplaning also roof forever."
Pros: "Crew was helpful, friendly and offered great service."
Cons: "I felt everything was pretty much fine. I thought that some of the Captain's announcements were hard to hear, but it's just a minor issue."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "Great flight but old regional jet"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "Very bad service, airline unrespectfull, discortesy"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok."
Cons: "Better menu choice."
Pros: "Great service from boarding to landing"
Pros: "Amazing crew and clean cabin."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Almost everything."
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "Entertainment system great. Individual choices include recent movies. On board staff very nice"
Cons: "We had issues with baggage. Delta was supposed to transfer 4 bags to Disney for Magic Express transportation. Only 3 went. Disney tried hard to fix problem, and even gave us something to ameliorate the situation. Delta took hard line, wasn't helpful and gave nothing. It took 2 days to find bag."
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Enjoy able"
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Cons: "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Cons: "My flight got cancelled. Terrible customer service. My bags didn't travel with me. My vacation got screwed up."
Pros: "The crew was nice as was the meal"
Cons: "Landing was rough."
Pros: "Thankfully they gave out ear buds on the plane"
Cons: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
Cons: "Panasonic Wi-Fi does not come close to the value GoGo provides."
Pros: "Plane had a modern feel with exception of entertainment."
Cons: "No entertainment on the back of the screen. This is 2018, who doesn’t have that??? Sit length was a little small. I’m 5’10 and barely fit."
Pros: "Smooth ride and early arrival"
Pros: "Liked the entertainment and drinks service"
Cons: "Very tight for space."
Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"
Pros: "They got another flight for us"
Cons: "4 hour delayed"
Pros: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Cons: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."
Cons: "Flight attendants are rude and nasty!"
Pros: "staff was very nice. boarding was on time and efficient"
Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."
Pros: "Nothing exceptional"
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Cons: "Very old plane. No personal entertainment. Very basic service."
Cons: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."
Pros: "The comfort seats"
Cons: "Flight was oversold and that caused a delay of over 1 1/2hr."
Pros: "On time good service"
Pros: "much room. great entertainment. great crew"
Pros: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."
Cons: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."
Pros: "The flight delayed 6 hours."
Pros: "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
Pros: "Movies. Safety of flight"
Cons: "Food Too crowed seats no room to breath"
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Pros: "The plane was cleaned, the movie was good and the food was good with lower price. It was a no problem flight and on time."
Pros: "The boarding was quick"
Cons: "I am surprised that an 8 hr international flight, had no WIfi.. I had to continually ask and check the time with Crew members. This needs to change when the average seat is $800-900 and the flight holds 35 seats. AA is raking in WAY to much money to be this cheap. No WiFi and having to look up to the middle isle to watch a child's movie on repeat " Guardians of the Galaxy." My neck and back were in extreme discomfort from the 8 hr flight back to NYC. If AA had headrest monitors and WiFi this could be avoided. Its 2017 stop being cheap!"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Cons: "After arriving at the airport more than 2 hours early and at the gate 30 min prior to departure, American Airlines never called last boarding call, not our names. We sat at the gate, not knowing they had boarded, and tje plane departed unbeknownst to us. Had to stand in the rebooking line for 1.5 hours before speaking to a rep who told us we couldn't rebook our international flight. Had to request a supervisor, who thankfully after an additional hour was able ro rebook us."
Pros: "Comfort. We had a bulk head seat. Newer plane"
Cons: "No food offered . Not even for purchase."
Pros: "The crew was great"
Pros: "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
Cons: "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "Flight was smooth and are on time."
Cons: "Consuming and long baggage clai. No one man if baggage claim desk."
Pros: "I have been flying American Airlines for years and never had a big issue. The crew was better some times than others but I usually travel at night and try to get some sleep. Obviously, I like the newer planes and hope that the fleet will eventually be replaced entirely."
Pros: "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Pros: "Everything went smooth"
Pros: "Plane was clean boarding was fine."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
Pros: "Terrible porque no pude viajar ayer"
Pros: "Crew was very nice ."
Pros: "Direct flight, convenient schedule"
Cons: "Ground delay at JFK, no personal entertainment system"
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Pros: "Crew, entertainment, on time"
Pros: "La atención súper mal La azafata con una mala actitud cuando me hacia una pregunta Retraso de más de una hora en la salida del vuelo"
Cons: "Necesitan una mejor capacitación en la atención al cliente las azafatas"
Cons: "we had a 9 hour delay"
Pros: "Everything was fast."
Cons: "Comfort, entertainment"
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Cons: "Very cramped quarters in middle service was ok"
Pros: "Everything. It was a great flight"
Pros: "boarding was fast, flight was on time, nice crew"
Cons: "pretty basic creature comforts, seats so so"
Pros: "We landed in NYC -- although it was first announced as Dulles."
Cons: "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."
Pros: "Flight was delayed by 3 hours. Hostess was super loud repeated destination at least 100 times."
Cons: "Pilot was calm and understanding"
Cons: "The flight was delayed by five hours due to a mechanical problem with the plane. Little information was provided by United. Frustrating experience."
Cons: "Lost my second luggage wishes I paid $60 for it and no one couldn’t help"
Cons: "My suitcase was broken when I picked it up at baggage claim."
Pros: "Got a window seat and had an amazing crew. Everything went smoothly! Dinner and breakfast served!"
Cons: "Everything was perfect!"
Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."
Cons: "First flight was delayed so we missed our flight. The least they could have done was given us a pass to the lounge to relax considering we came in on a red eye or a lunch voucher. The staff was a bit rude."
Cons: "Freezing on board aircraft and no njankets"
Pros: "Great flight experience thank you United."
Pros: "All of it was good."
Cons: "2 short a trip to serve food"
Cons: "The prior flight was delayed because after taxing, a crew wanted to remove an uncooperative passenger and went back to the gait. Subsequently, we arrived in Washington DC with only a few minutes before our next flight Albany was scheduled to leave. Because we had to do check our carry-on bags, we were 5 minutes later to the gait where the airline refused to wait for us to board although another passenger who did not have to wait for her bag was able to board the flight Albany. We therefore had to take a shuttle to Reagan international Airport, fly on a different airline to Hartford Connecticut, rent a car and drive 2 hours to finally reach our destination in Albany."
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "The flight was smooth and staff was courteous."
Cons: "Temp inside plane was freezing cold. Pilot was asked 3 times to adjust. People were bundled up, hugging themselves and had blankets over their heads to try to stay warm. After third request to pilot, the temperature was set to so hot people were sweating and complaining. Typical United Airlines crew who think they are driving a cattle car"
Cons: "The flight was supposed to arrive in Greenville at 6:41 pm, we never arrived until after 11 am."
Pros: "On time flight. And the upgrade was wonderful"
Pros: "The crew waited until everyone was boarded and we never felt rushed. We made it to our destination 15 minutes early. Very little turbulence. Nice new seats with TVs in the headrest."
Cons: "My car seats didn't arrive in baggage claim. They sent us with a couple of dirty loaners. I am waiting for them to contact us about ours. I did not appreciate having to pay to watch cable TV. The seating could have allowed for more leg room."
Pros: "Spacious seating, quickly boarded. Friendly crew"
Cons: "No entertainment, no food, snacks were really stingy."
Pros: "Free movies. Comfortable seats"
Pros: "I got to my destination safely."
Cons: "They gave us free tv to watch but my headphones didn't work in the jack. Even the pair they gave me didn't work. Also my flight was almost an hour late."
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Pros: "The plane staff"
Cons: "Plane Delayed 3 Hours"
Pros: "Everyone was wonderful on the flight"
Cons: "I felt a little squished and a little uncomfortable."
Pros: "The personal are very amability"
Pros: "On time, no delays"
Cons: "Pay for movies/ shows"
Pros: "The crew were very kind and attentive without being overbearing. They were helpful."
Cons: "I did not like how my boarding pass for a ticket I had paid for long in advance had a 'see us' note about my seating. The counter attendent waltzed in after boarding had already started and treated the issue like it was a joke. I ended up seated in between two hot messes of people which made the flight seriously uncomfortable, there were no other options supposedly for me. There weren't even options for me to pay the outrageous pick a seat option when I was doing my preflight check in 24 hours in advance."
Pros: "There was a particular flight attendant that really went the extra mile for everyone. I wish I knew her name but she had blonde hair and wore glasses, I've never seen a more sincere flight attendant."
Cons: "My seats! I was in the very last row right in front of bathroom"
Pros: "Very cramped seats."
Pros: "As expected."
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Cons: "I was thoroughly disappointed when I realized that I had to pay to get any type of entertainment on the in-flight screen. That feels like zero effort on the part of the airline to make my flight enjoyable."
Cons: "Flight was canceled and United offered no reasonable options for returning home that evening."
Pros: "It was a short ride"
Cons: "I was forced to change seats"
Pros: "Flight was on time."
Cons: "Plane was freezing cold. Even with numerous empty seats I was assigned a seat in the last row next to the laboratory and not permitted to change. Flight attendant had a poor attitude and was generally not helpful."
Pros: "On time, empty middle seat, free DirecTV"
Cons: "Poor snacks."
Pros: "Ground and flight crew were all pleasant and professional"
Cons: "This flight is always fully booked - book your seat early if you can."
Pros: "Great and on t time"
Cons: "1)Arrived early from Savannah (9pm) 2)Waited 3+ hours for a delayed aircraft to arrive 3)Told after midnight that the flight was canceled 4)Only ONE agent working the desk to handle all of the displaced passengers. (Three agents arrived about 15 min later) 5)Would have appreciated earlier notification if the flight crew could not/would not fly when they arrived at Dulles. I had to be to work in NJ at 8am. I was forced to sleep for only 2 hours before getting up to rent a car to drive to NJ in order to make it to my appointment. Now I need to chase United around to get a refund--UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1"
Pros: "Flight crew was great"
Cons: "Could not get the entertainment to work"