Totally disorganized airline from check-in to exiting the airplane. HUGE lines to check in. All lines are mixed. They have no organization or control and on top they have poor trainings people. They charge extra for every single thing including a carry on. The airplane was freezing cold. Will never fly frontier again
The flight take off was delayed only briefly, but it arrived on time. The time for departure was very convenient for us.
My 16 month old granddaughter's car seat and stroller was supposed to be delivered at the gait, but instead was delivered at the baggage claim area. The car seat was soaking wet and we had to use her blanket and some other clothing to make it partially suitable for her sit in her car seat.
We fly 2-4 times a year on different airlines and with the pre-check status we are able to get through security rather quickly. In the absence of pre-check (because Spirit airlines does not have that facility) we were in the security check line for a long time. Our grand- daughter was upset and crying. Fortunately, eventually someone from the security department came to our assistance and expedited her and her parents' clearance
The flight was smooth, take off and landing excellent. Late Departure was the only real negative to the flight. Their flight attendant that did the announcements was funny and relatable.
The seats are horrible. The late departure was annoying, but I had not connections or appointments that were effected.
Once we were through security, it was a breeze. Boarding was timely and arrived a bit early. Landing was the smoothest and most comfortable I've ever experienced.
My first time flying a low cost carrier, I was impressed. I hope Spirit realize those planes won't stay new forever and need to maintain the interiors to keep that new look. The staff in general were courteous and competent I would fly them again.
Waiting on the tarmac for over an hour and 45 minutes after landing and having to pay $45 for a carry-on bag [I purchased this online, when it was supposed to be cheapest] (I know its spirit, totally accept paying for a carry-on / checked bag but $45 seems VERY excessive)
I was charge an extra $55 for my carry because I had a purse. That is highway robbery. She allowed my sister to place her purse in her carry on but said nothing to me.
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