Nothing. I did not take the flight. Three other passengers and I were at the ticket counter with no frontier employees to be found. No one materialized. We were offered another flight 7 hours later in the day, on the other side of the country with a layover so long it would have gotten us into DC the next day. One passenger was charged a change fee and got a flight out two days later. Not sure who has the time or patience for this.
Everything. Terrible staffing levels, no customer service. So unreliable.
There was a flight attendant that was trying knowing the whole plane was in a foul mood. He at least made us smile
A 4 hour delay when it was the first plane of the day with no explanation or care for the passengers. Everyone was so over it and the seats didn't recline and they charge for everything but water. You get what you pay for
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
United Airlines has these television monitors directly in front of the passengers (the back of headrest of seat in front) that passengers simply cannot get away from... Napping or reading a book were hindered by the constant flashing light of the screen pressuring/asking passengers to pay to watch movies. Would have been ok if option was available to simply turn the headache-inducing thing off but it just played and played with the same ads over and over for hours... Not very peaceful.
The plane was clean and refurbished. Modernized to a certain extent. We flew through rough weather, but the Captain kept us informed and overall, I enjoyed the flight. it was so nice to be in a plane that didn't look like a dump. My seat was fairly comfortable and I enjoyed the extra room between me and the tray table and I had better leg room.
( did not order food, though menu selections were not really to my taste and did not use entertainment offered )
Flight attendants seemed bored. Both didn't appear to want to do anything than the BASIC requirement of their job. The only reason our flight attendant smiled was because our flight was bumpy at times while she served and it was a bit comical. I had to speak first to the flight attendant when I boarded.
I like the window seat, unfortunately the way the seats are placed, you are lower than the window and have to lean forward to look out.
I had to pay a $50 change fee to reschedule another flight because my connecting flight on Avianca was delayed - no flexibility on situations out of my control. Such policies serve the company's bottom line not the fair treatment of customers. Travelers beware!
the Crew was welcoming and the front counter was courteous
I usually have a carry on and a personal item. I had to check two bags while traveling with my two teenagers (carry-on's cost more). After an additional $60 each way, a 3-hour delay on our first flight, and not even a glass of water during the flight, l ended the trip with a headache and a further delay waiting for luggage. I don't mind a budget airline and am ready to fly last-class, but paying even more just to have clothes to wear bottomed-out my budget experience. next time I will pay the extra upfront to travel expediently on my terms.
$3.99 for a coffee and not a little token package of pretzels. $60 for a checked bag. $45 for carry on. Plus plus plus. Cheaper to just take United. Crew is superior to any I've flown with ( I travel 70% for work). And brand new clean planes.
They overbooked the flight. I was the last person to board. The intercom was used for a sales pitch about extra miles on their shitty airline and they charge you for water.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
I did not like one part of this flight, from the check in to the arrival to be honest. I just need the 50+ character requirement
The flight was delayed by more than and hour and a half due to "technical" difficulty. We were supposed to depart at 10:10p and arrive 11:17p (short flight) but ended up departing 11:50p and arriving 1:15a.
The airlines, despite their "Customer Bill of Rights" should acknowledge how bad the service is and refund us part of the flight cost. Unfortunately this also happened 7 months ago, which was understandable due to the holidays. We will not be flying Jet Blue ever again. If they don't want to give us the partial refund, then we'll just go our separate ways.
Horrible. Just horrible.
The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.
The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.
Quick flight, on-time arrival. They offered a small snack (choice of Terra chips or cookies) and drinks.
Poorly managed gate-checking of baggage. No instructions regarding white vs pink gate-check tags, gate checking considered only last-minute by the flight crew (once space was already completely filled) which meant 1 couple complained a lot about being forced to gate-check purely due to boarding order, instead of better communicating the need for gate-checking/pushing it earlier to find more voluntary people. I listened to the gate announcement, got a gate check tag & even then the flight attendant had no idea that was going to be necessary, which is absurd with a completely full flight & such tiny overhead bins.
Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)
A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.
The united employee starting with the man in the ticket area by the gate. He was VERY rude and unprofessional. He was talking to me like was a dumb person. He was explaining to me that I could only take one bag on the plane and it was how he explained it to me that I did not like. United needs to work on getting rid of people like him, they are agitators.
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