plane in cos had to refuel so we were 20 late leaving and I bearly made it to next flight in dallas they were closing doors, young people ran but im old so could not move as fast, it was a challenge to not miss flight
The crew and the gate was great. The pilot was amazing. This was my first flight since 1998 and I had gforce fear for take off and expecially landing but this landing was so smooth I wasn't scared.
I didn't like that you had to pay to watch the monitor and the seating was tight.
Both flights overbooked so finding space on overhead bin was impossible. They boarded us last though we bought the tickets weeks in advance. Could not get seats online, at the kiosks or at the desk. Really fruatrating! My wife and I had to sit apart for the return flight. Will not fly United again unless no choice.
I had to pay a $50 change fee to reschedule another flight because my connecting flight on Avianca was delayed - no flexibility on situations out of my control. Such policies serve the company's bottom line not the fair treatment of customers. Travelers beware!
THE most uncomfortable seats ever!! The seat bottom has been reduced in size by half - the edge hits mid-thigh - and all cushioning has been removed - like sitting on a folding chair, but less comfortable! And the pricing: I paid as much to bring my luggage with me as I did for my "seat". And to top it off, it was a red-eye flight and the crew were yacking the whole time. I will NEVER fly frontier again.
For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours.
I did not like one part of this flight, from the check in to the arrival to be honest. I just need the 50+ character requirement
The flight was delayed by more than and hour and a half due to "technical" difficulty. We were supposed to depart at 10:10p and arrive 11:17p (short flight) but ended up departing 11:50p and arriving 1:15a.
The airlines, despite their "Customer Bill of Rights" should acknowledge how bad the service is and refund us part of the flight cost. Unfortunately this also happened 7 months ago, which was understandable due to the holidays. We will not be flying Jet Blue ever again. If they don't want to give us the partial refund, then we'll just go our separate ways.
Horrible. Just horrible.
My preassigned seat was apparently given to another passenger so I had to sit in the last row, next to the toilet, with no reclining seat. The VA rep said this hapoend because I'd made my reservations through an outside entity. I was unaware
If that policy but will be more attentive the next time.
Quick flight, on-time arrival. They offered a small snack (choice of Terra chips or cookies) and drinks.
Poorly managed gate-checking of baggage. No instructions regarding white vs pink gate-check tags, gate checking considered only last-minute by the flight crew (once space was already completely filled) which meant 1 couple complained a lot about being forced to gate-check purely due to boarding order, instead of better communicating the need for gate-checking/pushing it earlier to find more voluntary people. I listened to the gate announcement, got a gate check tag & even then the flight attendant had no idea that was going to be necessary, which is absurd with a completely full flight & such tiny overhead bins.
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