Cons: "Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back."
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Cons: "Best option across the pond, amazing upgrade prices"
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "The crew was great and also the snacks."
Cons: "We were late getting into ATL."
Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Cons: "Plane too small to have any on board entertainment"
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Pros: "Great service!"
Cons: "N/A"
Pros: "It was on time"
Cons: "Plane too cold."
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "The fact that I was so relaxed."
Cons: "The food"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "El cumplimiento de vuelos"
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "Flight was on time."
Cons: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Cons: "Multiple delays in Atlanta"
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "Nothing."
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Pros: "This time the tea was nice and hot!"
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "Nothing!!"
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"
Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Pros: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Cons: "Leg room was awful, and flights left late for no reason."
Pros: "We left from gate B7, which has been reconfigured so that passengers line up by zone. This prevented cramming the gate and spilling over into the hallway. It made the boarding process smooth and efficient. The agent didn't let people that snuck into an earlier zone board before their time."
Cons: "Once on board, you are packed in like sardines. While the seats are new, they are uncomfortable. There is hardly any leg room. I am 5'10" and my knees were hitting the seat in front of me."
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Pros: "Nothing. There was nothing to like. It was horrible. Crew, systems, customer service, all poor."
Cons: "Everything. If delta did it, we hated it. I have traveled with most airlines and was thrilled to be using delta. It has been a while since I used this airline (was a favorite in the past) and I am so glad I haven't used it more. I never will again. Every moment of the trip was miserable. Delta failed to satisfy at every opportunity."
Pros: "Staff all was good."
Cons: "Delayed as usual."
Pros: "Crew were very nice."
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Cons: "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
Pros: "Pilot and crew were great even though we had lots of delays due to weather"
Cons: "Gate agents were a little rude to some customers"
Pros: "Flight was delayed, and unclear why."
Pros: "Smooth ride and early arrival"
Cons: "My flight got delayed at least 3 times!"
Cons: "Flight delayed two hours."
Pros: "Exit Row Seating"
Cons: "Delayed Flight 1 hour and 20 minutes"
Pros: "Flight was on time"
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Pros: "Seats were comfortable. Great selection for entertainment. Flight arrived to my destination early."
Pros: "Plane was nice, seemed fairly new. There were two outlets for my row installed on the supports of the row of seats in front of us. Looked like it was made for plugs from a number of countries. Pretty nice feature. Headrests has an adjustable pillow that you could use to cradle your head for sleep. Didn’t use but seemed interesting."
Cons: "Seats too narrow. There weren’t especially narrow. In fact, I’m sure I’ve sat in narrower ones. This is just a feature of every economy seat I suppose, but it’s still a negative. O"
Cons: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Pros: "All service once on board was lovely"
Cons: "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Pros: "not much"
Cons: "not much"
Pros: "It was a larger plane than the first leg of my journey so I did not have to gate-check my carry on luggage."
Cons: "It was a bit of a bumpy flight during take off and landing. Flight was cold, but not freezing - tolerable."
Cons: "I was unable to log on to gogoinflight to watch a movie, my ipad was unable to connect."
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "On time"
Cons: "All well"
Cons: "Flight was late. More than doubled my layover time"
Pros: "The seats were more comfortable. You"
Cons: "The middle seat and the guy in front of me who decided to recline!!!"
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Cons: "It was an hour + late. A trip I took from Washington two weeks before was late in both directions."
Pros: "Very friendly crew."
Cons: "Plane landed in Pittsburgh an hour and a half late because of mechanical issues. So that was inconvenient."
Cons: "Gate personnel was not as accommodating. Didn't seem like they wanted to help."
Pros: "The flight was on time, I like the assigned seat, and the service was pleasant."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Pros: "Flight attendants were very friendly. Pilot was easy to understand and gave the passengers regular updates on flight status. Flight was short and easy."
Cons: "The seats on this smaller plane were shaped in such a way that they provide very little support to your back...I guess that's my only complaint."
Pros: "Pleasant crew, on time leaving, early arrival, smooth takeoff and landing."
Cons: "Didn't use entertainment."
Cons: "The flight crew was extremely unfriendly especially a redhead woman with short hair. When it was time for beverages, she would yell out at each passenger "beverage!" She had no manners. Probably the worse I've ever had experienced"
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Pros: "Clean"
Cons: "Seat assigned"
Cons: "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
Cons: "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
Pros: "Crew was polite and professional"
Cons: "Overall experience with American Airlines and those under them was definitely not a good one. In the future I will probably look at other airlines."
Pros: "Decent crew"
Cons: "Seat pitch and comfort. Food utensils VERY flimsy"
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "The details about the flight info"
Cons: "THTe customer service at Charlotte airport were not friendly at all"
Pros: "Nothing"
Cons: "A flight not canceled due to mechanical failure. A staff that were actually helpful. United could care less and I will never fly with them again"
Pros: "Kind crew."
Cons: "Did not allow me to have carry on. Had to pay for it to be checked. Unexpected cost."
Pros: "Due to earlier delay, was not able to make this flight"
Cons: "Did not take flight due to earlier delay"
Pros: "Everything was very good"
Pros: "A bit more leg and knee room."
Pros: "On time schedule!"
Pros: "Crew was nice."
Cons: "Some travelers was not good."
Cons: "The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again."
Pros: "Free snacks"
Cons: "Not a lot of foot room"
Pros: "Nothing"
Cons: "Small plane"
Pros: "Everything"
Cons: "Nothing"
Pros: "Staff, modern plane"
Cons: "Seats where slightly small"
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Pros: "The Way the customer service guy, Derek, handled the situation in Denver, CO, was excellent I'd really give him a star, went above and beyond my expectations. Put me on the next flight and gave me a food voucher."
Cons: "The first flight got delayed, was supposed to work night shift, was late, had to call in sick, and not sure what my manager will do after this."
Pros: "see above"
Cons: "see above"
Pros: "Quick short flight."
Pros: "Flight was on time. This shouldn't have to be a "positive" aspect of the trip but unfortunately was the only flight during my trip that was on time."
Pros: "Nothing"
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"
Pros: "Courteous attendants and overall great flight"
Cons: "The mixed trail mix, honestly that's all :)"
Pros: "Boarding went smoothly."
Cons: "AgainThe person next to me was so obese she needed two extenqders. She was taking up her seat and most of her neighbors, she was in the middle. I was literally pinned against the aisle arm rest. It was a full flight and I wasn't able to be moved. For the entire flight I was cramped and pinned with no where to go."
Cons: "Because of plane problems I had to wait until the next day to fly home. Very inconvenient."
Pros: "all went well...no issues"
Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"
Pros: "Quick and easy boarding process; no lingering trying to sit."
Cons: "We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United."
Pros: "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."
Pros: "on time and very polite.. good flight"
Pros: "Despite weather delay, the flight crew was very energetic and in a positive mood."
Pros: "No long waits. Smooth travel."
Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."
Cons: "Nothing not to like!"
Pros: "On time flight. Great service from United crew."
Cons: "Flight was delayed by more than an hour due to maintenance issue which could have been avoided."
Pros: "Free entertainment"
Cons: "Uncomfortable seating and couldn't sleep"
Pros: "Everything went smooth."
Cons: "None"
Pros: "Best flight attendants!"
Cons: "Same as above, including late flight"
Pros: "The flight was snooze and the flight staff were friendly!"
Cons: "N/A"
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Cons: "Had to wait to takeoff for approx 15 minutes due to maintenance preparing paperwork"
Pros: "Nothing"
Cons: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."
Pros: "easy transfer"
Cons: "had to transfer"
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Pros: "Good crew"
Cons: "Seats are not comfortable"
Pros: "Crew was very friendly"
Cons: "Pretty much everything else, should have WiFi by now even if it’s paid"
Pros: "Everything was excellent. One of the best flying experiences that we've had as a family.we flew in with AA and the difference was clearly evident. Excellent flight crew and customer service"
Cons: "Nothing"
Pros: "Seats are always extremely uncomfortable"
Pros: "Crew was excellent, always smiling and upbeat!"
Cons: "I don't think it could have been, I will definitely fly Frontier again!"
Cons: "Being on time, giving free snacks/beverages, communication"
Pros: "The crew was amazing and the communication was great. The flight was not bad and was handled well"
Cons: "The seats were less padded than expected but were surprisingly bigger. They don’t recline. I brought my own “padding” and slept through the flight"
Cons: "Hour delay for an hour flight"
Pros: "Quick boarding. Crew was awesome."
Cons: "WiFi and in flight entertainment but I don’t see frontier changing that"
Pros: "Very good / inexpensive / clean /"
Pros: "Boarded timely, crew was polite and efficient. Cabin temoerature was comfortable"
Cons: "It was a 3 hour flight and no service was offered. If you wanted a water or anything, you had to either ring the call button or go to the galley and ask"
Pros: "Flying"
Cons: "No snacks"
Pros: "Everything was great except the long delays. We were suppose to leave at 206 but the flight kept getting delayed. I understand delays but it would have been nice if someone would have told us why. There was no one at the desk for a long time. But once we were on the plane and in the air everything was great."
Pros: "Nothing complicated; everything ran smoothly."
Cons: "Snakey pricing. Bare-bones amenities."
Pros: "I liked that they gave me accommodations for a hotel and a voucher for future ticket on their airline."
Cons: "We weren't aware of the cancellation until late at night so it was hard to find flights to get back. it was really important that I made it back on time because I'm a student in doctorate school and I ended up missing part of my classes the next day. i had to fly in to phl but my car was in ttn airport."
Pros: "I was stuffy and feeling poorly before the flight. My ear aches did not subside throughout the flight, and I was feeling awful. Courtney, our flight attendant was so helpful and honestly supportive. The whole crew tried to help me feel better and took great care of everyone. It could've been a terrible journey, but they had me laughing dispite my ears!"
Cons: "There were other passengers that were not respectful of the staff. I did not like them."
Pros: "Rather have cost of bags figured into ticket....$45 extra for carry on is a bit too much and didn't make the trip worth anything special!"
Cons: "It was an hour late"
Pros: "Timely"
Cons: "Charge for carry on"
Pros: "On time departure and early arrival"
Cons: "$45 bag fee for checked or carry on."
Pros: "Nothing. Not even the refund compensated for the lost time and additional expenses incurred from Frontier"
Cons: "6 hour delay. Didn't board plane and still lost our bag"
Pros: "I liked the direct flight, I liked the price of the flight."
Cons: "The seats on the plane do not recline and they are extremely hard. The arm rests go up but not in a way that you can enjoy the person you are next to if you're trying to sleep. The tray tables on the plane were so small I'm not even sure they would hold and iPad let alone a laptop if you had to work on business."
Pros: "It was cheap"
Cons: "I had to find another flight on my own to replace the second leg of my trip from Denver to Salt Lake City. The customer service was ridiculous."
Pros: "It got me where I wanted to go."
Cons: "Frontier has a nice cost up front, but the bag charges and seat charges are excessive and gratuitous. I would have much preferred a greater cost up front, as it was still cheaper than the competition in the long run. I also hate their seats."
Pros: "Other passengers, boarding"
Cons: "Costs are hidden until you've already paidfor flight, then they tell you the cost is going to double because of the other misc costs that you weren't made aware of before booking your flight. They wont even give free cup of coffee and charge you $3 for 6oz. Hot colored water. If you have to pay for the coffee, it should be something other than swill. Felt taken advantage of. Wont fly this airline again."
Pros: "Boarding was pretty smooth."
Cons: "Kayak should inform buyers that there are extra charges for unexpected things like choosing your seat, carry on bags, checked bags, all food, all drinks (no nuts, pretzels or coffee)"
Cons: "And Frontier only offered a refund or a spot on the next available flight,which was four days later. We had to book a flight the next day, which was five times as expensive as the Frontier flight had been."
Pros: "The cabin was comfortable and the crew did their job efficiently. Nothing stood out to impress me."
Cons: "The after ours was overbooked, so they boarded us andand made us wait until they could find 3 volunteers which took a decent amount of time. We were also not informed of this until we had already been sitting there waiting. After our flight left the gate we then had to sit and wait to take off because we missed out time slot to fly into Philly. It wasn't terrible but could have been handled better. It was very uncomfortable for myself and even more uncomfortable for a friend with osteoporosis and compression fractures in her back."
Pros: "The ONLY thing I liked about this airline is the leg room on the plane."
Cons: "All other airlines carge $25 for the first checked bag and carry-on is free, naturally I assumed this for Frontier. Frontier, $30. Then you would think the employee checking me into my flight would have told me or warned me about a carry-on fee. I had to find out at the gate that Frontier charges up to $60 for all carry-ons. Now I know why the tickets are so cheap, but if you have any kind of luggage, you might be bettet off just paying what the other airlines are charging for airfare (might be cheaper, especially after Frontier's luggage fees)."
Pros: "The crew were all nice."
Cons: "The seats were the most uncomfortable thing ever. They are hard plastic with a thin pleather lining and don't recline. I could not get anything close to comfortable the whole flight. The "tray tables" are so tiny, they could never hold anything remotely close to the size of a tray. You can't even have a cup of coffee on it and rest your book or tablet next to it. They don't serve so much as a free cup of coffee. And we each had to pay $30 for our carry-on, which pretty much wiped out the savings of a Frontier flight. Our checked bag arrived about an hour and 15 minutes after we landed. The experience was just awful overall. It's just not worth the lower price, believe me."
Pros: "The plane was clean and the attendants very nice"
Cons: "We waited on the tarmac in Denver for a gate from almost 45 minutes. We waited for 1.5 hours for our luggage to reach the baggage claim area."
Cons: "No cushioned seats, seats do not recline"
Cons: "Ala cart pricing, the sales pitch of the Frontier credit card."
Pros: "Generally the experience was comparable to most flights except that the airline/plain is very stripped down. The seats don't recline, no n flight movies, music, or free drink service."
Cons: "Boarding started 15 minutes late and ended 5 minutes early. They literally announced that boarding would close in 2 minutes 3 minutes after it started. we had to run across the airport to make it on time."
Pros: "Nothing"
Cons: "Everything"
Pros: "I enjoyed being in the very front for my flight because it didn't take as long to get off and I was close to the restroom as well."
Cons: "That someone on plane didn't smell too well and my neighbor kept digging and up his nose and putting his fingers in his mouth. I didn't really like you had to pay for a carry-on, along with paying for snacks"
Pros: "Tricky low priced tickets"
Cons: "Charges everywhere."
Pros: "Staff"
Cons: "Charges for seats and baggage."
Pros: "I liked the price. The flight to Denver was good. Airplane clean, flight attendants courteous."
Cons: "The way they managed the delay was unprofessional. The ladies announcing the reasons of the delay were a little bit rude. For a 7 hours delay, they should give us at least a complementary meal or something."
Cons: "Charge for cabin lugguage and soft drinks"
Pros: "Nothing"
Cons: "The 4hr delay that wasn't told until post check in. I was forced to rent a car and made it faster than the plane."
Cons: "Very uncomfortable seating"
Pros: "offered a direct flight"
Cons: "seats are very upright and hard, didn't recline at all."
Cons: "There was delay on the plane due to mechanical issues with cargo door not being able to close The plane was stuffy"
Pros: "The price was super, plane nice , people were great"
Cons: "It was extreemly hard to check in. took several attemps for both flights. Had to repete steps and informaion already entered"
Pros: "The crew on the way to Ohio were fun! There was a delay and they were straight up with telling us why."
Cons: "Plane was dirty."
Pros: "The crew was EXCELLENT! The flight AWESOME!"
Cons: "Had to pay for carry-on and soda."
Pros: "It was nonstop and I got an isle seat going."
Cons: "The seats were hard and you couldn't lean back to sleep on red eye flight."
Pros: "Crew was on point"
Cons: "Seat padding was virtually nonexistent"
Pros: "The window seat was comfortable"
Cons: "Faster takeoff"
Cons: "Seat was very uncomfortable. Felt like a bar in the middle of my back."
Pros: "Nothing."
Cons: "Everything."
Cons: "More padding on the seats. They were just a little hard."
Pros: "Fast boarding!"
Cons: "Seats are uncomfortable, entertainment is non existent."
Pros: "It's cheap!"
Cons: "The amount of space on the plane is incredibly restricted. The seats are actually thinner to accommodate more passengers. We flew on Spirit because it was the only direct flight available to us. Also, it is difficult to gauge the actual price since they charge for EVERYTHING."
Pros: "Crew was super nice. Pilot did an amazing job, very smooth landing."
Cons: "For the value can't be beat."
Pros: "Smooth check in."
Cons: "Crew wasn't 1/4 as friendly as the flight from Hartford to Orlando."
Pros: "Announcements not clear in airport. Attendants on board rushed, not interested. Giving info and answering questions as if from only a rehearsed script. Seats extremely uncomfortable. The back of the seat.as well as no room at all to sit! The other passengers are right on top of you touching at all times. Not pleasant. Aisles very tiny. If ever a major problem with the aircraft, it would be very hard to exit the plane quickly and safely. Very nervous about this airline. Pilot seems capable and flight was smooth, so I guess that’s a plus. The first time I flew spirit, they didn’t give us the baggage carousel and the attendant in airport didn’t know. Tried another and was given a wrong carosel. The psssaengers found it on their own and called out to others. I always fly BDL to MCO and back. I travel alone or with children. Not much choices on the flights times etc."
Pros: "Very nice flight attendants"
Cons: "Nothing"
Pros: "Clean and good plane"
Cons: "I will never fly with spirit again and will make sure to tell people about them and there ridiculous fees. We had a delay and was not announced we had to ask, when boarding they didn’t call by zone they just let everybody in at the same time.. VERY DISAPPOINTED"
Cons: "Like nothing from the 6 hr delay, no compensation like other airlines, didn’t allow me or offer to re schedule the flight knowing I was flying with 2 minors. Got us on the plane, then made us wait another hour or more before taking off. The desk informed us not to worry about, we were going to get some compensation, asked to call directly to Spirit. Called Spirit and they told me they don’t give my compensation. First time traveling with Spirit, and didn’t like it. I rather pay more and be conformatble and not have to worry about paying for seats in order to seat with my kids and husband. Pay for the extra bags etc ..."
Pros: "direct flight"
Cons: "water should be free"
Pros: "The PILOT was one of the best...wish I knew his name. Take off and landing was so smooth"
Cons: "Flight attendant was nasty...should have gotten her name"
Cons: "Good experience crew was great"
Pros: "All staff very helpful"
Cons: "The $50 luggage fee is ridiculous. Might keep me from flying spirit"
Pros: "Smooth ride"
Cons: "To much money for carry on logged"
Pros: "Efficient boarding"
Cons: "Their r too pricy charge u too much for luggage the seat too they should have everything included one time payment"
Pros: "The crew was good, attentive."
Cons: "The seats were uncomfortable and the landing with a touch bumpy."
Pros: "Quick boarding and friendly and polite staff very tight seating"
Cons: "Very tight seating and would have liked free beverage or even water"
Pros: "Nothing"
Cons: "Waited in line for 90 minutes to get boarding passes"
Pros: "Flight was on time leaving and early arriving in Hartford. Flight attendant was funny. Seats were comfortable. Captain was very informative and professional."
Cons: "Baggage fees are way too expensive. We ended up paying double for the flights than what we first booked them at with all the extra charges. Would not suggest Spirit to families but would to singles or business people who don't need ANY extras..."
Pros: "Flight itself was quick and well done...."
Cons: "App is terrible... they tell you it's cheaper to pay for carry on and check in bag ahead of time but the app would not allow you to do so. At the airport they charge you $10 new for each I think it's a scam...."
Pros: "Great service nice and clean"
Pros: "Flights arrived early"
Cons: "Seats were uncomfortable. Very little leg room."
Pros: "I was very worried about the luggage size, but it was not a problem. There was no drama at anytime about the luggage. Flights were on time, attendants were great, the seat size seemed about the same as other airlines. I definitely would fly again."
Pros: "Staff was great and helpful."
Cons: "Price for carry one too high."
Cons: "Not enough leg room."
Pros: "On time boarding and departure. Nice job by pilot."
Cons: "Loud. Talkative flight attendant and people she was speaking with."
Pros: "Everything was great and hassle free. Thanks !"
Pros: "I loved the comfortable seats, the leg room, the crew was great, the flight was on time and arrived early!!"
Cons: "The only thing I didn’t like was the price on the checked bag, I think the price could be cheaper!!"
Pros: "Price, clean, friendly. I will be back !"
Pros: "Simple, cheap, no complaints"
Pros: "The base price of the fare was quite good. The flight was on-time."
Cons: "They quote one price for checked baggage if you pay when the ticket is purchased, another if you pay before check-in, and a third price if you purchase at check-in. When I purchased my tickets through KAYAK, I was not offered an option to pay for a bag. When I paid for the bag a full day before I checked in, I was charged the full price with no other options available - in other words, THEY LIED. I emailed a question to their customer service address; it went unacknowledged and unanswered. The flight itself went OK, but the seats don't recline at all, there is very little knee or elbow room, and the padding is the worst I have experienced. If you are larger than average or have knee or back problems, expect to be in torment. They charge for EVERYTHING, even plain water. After paying full price for my checked bags, the savings for the flight over other carriers was simply not worth the discomfort."
Pros: "love the flight"
Cons: "no complaints from me this time"
Pros: "Trip was great boarding and crew staff"
Cons: "No entertainment"
Pros: "Crew was very nice!"
Cons: "Out of almost all alcohol and snack choices...really?"
Pros: "on time and smooth flight"
Cons: "whats not to like"
Pros: "crew was friendly... the price i paid was reasonable"
Cons: "it was SO COLD on the airplane! i had goosebumps the entire trip! the seats are a little small - and quite frankly i am NOT a big person"
Pros: "No delays"
Cons: "Seats no cushion"
Pros: "Attendants we're great."
Cons: "Should not charge for coffee, tea or water."
Cons: "Spirit Airline employees did not inform us that there was an option for a gate pass to take my 82 year old mother through security. When i mentioned this to a ticket agent, she told me that is only offered for young children travellong alone. What the HECK is the difference for the elderly? Also, there was another elderly passenger on same flight whose daughter had said pass. They need to get their perspective straight where elderly travellers are concerned."
Cons: "Can use some improvements."