Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to Louisville
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 12% increase in price.|
Average price round-trip
|$303||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
American Airlines has waived its change and cancellation fees on flights from North Carolina to Louisville. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Pros: "There was plenty of space under the seat in front of me for my personal items."
Cons: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "The crew was great and also the snacks."
Pros: "Quick Boarding Awesome staff"
Cons: "We were late getting into ATL."
Cons: "Plane too small to have any on board entertainment"
Cons: "The Male flight attendant was rather rude"
Pros: "Great service!"
Cons: "Leg room"
Pros: "It was on time"
Cons: "Plane too cold."
Cons: "1,5 hours delay"
Pros: "The fact that I was so relaxed."
Cons: "The food"
Pros: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Cons: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "El cumplimiento de vuelos"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "The flight & landing were smooth, and we arrived a few minutes early."
Cons: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Cons: "Multiple delays in Atlanta"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "The crew was personable and kept us informed regarding the trip. The Flight Attendant was very attentive and went above duty to ensure our comfort."
Cons: "I didn't t like the overall design of the plane - it was small."
Pros: "Flight attendant was excellent and pilots did a great job with weather"
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "Plane took off and arrived on time"
Cons: "Seats are terrible with not enough leg room. My knees were pushed up into the seat ahead with no room to reposition or move."
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Pros: "I had a confirmed first class seat when I left Daytona I had row 20 when I got to Atlanta"
Cons: "They couldn't figure it il out in Daytona"
Cons: "It never happened! After many delays, my flight was re-routed"
Cons: "lost mom's glasses"
Pros: "The crew & pilot were awesome. At least they provided snacks & water while we waited and kept us informed of delays the whole time."
Cons: "My flight was delayed then cancelled with no option to seek a seat on an alternative airline. I had to fly standby. Fortunately, I was able to get a seat on the 3:30 flight (my original flight was scheduled for 10:45am). When I arrived at my destination I was exhausted from spending all day in the airport!"
Pros: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Cons: "Leg room was awful, and flights left late for no reason."
Pros: "great boarding crew for an early morning flight."
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Cons: "My mother, Linda Thompson, has a progressive neuromuscular disorder, Dystonia. Along with this condition, stress can bring on non-epileptic seizures. My mother has had to endure one of these seizures due to the stress that this incident had put her through. As my mother's power of attorney, I am helping her vocalize this incident that she has experienced. The image below shows the spot where she was left, in the Atlanta airport, in her wheelchair. Delta airlines says they provide safe, accessible travel to all of their passengers. That includes providing an employee to transport physically disabled persons to and from their flights and to their shuttle. An employee accompanied my mother when she got off of her plane arriving in Atlanta from Charlotte. This employee was obligated to transport her where she needed to go. Due to her first flight being delayed, she missed her connecting flight in Atlanta, and had to stay the night until the connection could be made in the morning. They provided her with a voucher to a local hotel and a shuttle to that hotel. The employee who met her at the gate was obligated to help her get to that shuttle so she could get to her hotel in time. As many of us may know, Atlanta airport is one of the largest. You might need to take a train to get from one area to the next. It would be very difficult for my mother to walk that distance with her cane, and that is why she needed a wheelchair. The inconsiderate, selfish employee of whom needed to transport my mother to her destination was coming to the end of his shift. He attempted to hand my mother off to another employee at the desk while she was getting her voucher. Told her it was the end of his shift and he had to clock out. She told him, "You can't leave her here". Her statement, and the way she stated it, made my mother feel like she was a piece of luggage. She ignored it and let the employee take her on her way. She just wanted him to take her to her shuttle so that she could get to her hotel and rest. That did not happen. He strolled my mother along for a moment until they were out of site. They approached a gate, of which was empty, and he told her to wait here for an agent to come by. He left. She waited...and waited. No one ever came and assisted her. She was left like a piece of luggage in the middle of the Atlanta airport with no one around. My mother was treated like a bag that someone did not want to carry around anymore. This situation and the selfishness of that employee makes me think of who else could have been treated like this, or who else could be treated like this in the future. Help me spread this message so that something can be done about this issue. Delta has already been contacted, they do not care enough to do anything about it. I bet they will if this message gets heard by their potential future passengers."
Cons: "Never made it to Atlanta."
Pros: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Cons: "Plane too small.. Nothing but one beverage given all flight"
Pros: "Staff all was good."
Pros: "Nice clean new airplane, pleasant crew."
Cons: "Time to start offering complimentary wifi in first class"
Cons: "I can’t believe with all that’s going on American doesn’t care. The terminal was packed with people. Terminal B Charlotte airport. Packed!!!. I had no choice. In the future Jet Blue. I know it’s all about making money the flight was packed. Logan airport Delta every other set has a sticker don’t sit here"
Pros: "Kind crew."
Pros: "The crew for the rear of the plane for this flight was fantastic."
Cons: "More Woodford reserve. Was only 1 available."
Pros: "The crew was great. I showed up to early and they were able to adjust my flight so I wasn’t sitting at the airport all day. Best service."
Pros: "I got to Miami safely"
Cons: "The communication regarding delays, flight attendants with manners and decent attitudes, preparation for flight before passengers boarded. The flight attended that made announcements needs to be CANCELLED. Her attitude was repulsive. Do better sweetheart."
Cons: "No complementary snacks. Flight delayed for several hours. Customer service personnel not helpful in changing flights"
Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
Pros: "The flight was on time"
Cons: "The crew, comfort, flight itself"
Pros: "Not too much delay/ wait between flights"
Cons: "snacks ?"
Pros: "The gate crew handled the delay as best they could."
Cons: "Seems that a crew timing out could be better anticipated."
Pros: "Seats were roomy and comfortable."
Pros: "Nice crew! Specifically remember Monica"
Cons: "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."
Pros: "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
Cons: "Pudo haber sido resolver para no perder la conexión a mi destino final."
Pros: "Crew was friendly"
Cons: "Delayed flight again. The American Airlines norm now. Seats are small. I ended up sharing part of mine with the man next to me. No food or snacks No entertainment. Not even a skymall magazine to keep me amused."
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "American Airlines staff from checking to departation were very friendly."
Cons: "Sat behind a couple with a small dog that was very stressed and barked at anyone that walked by. It was a late flight and I could have used a few winks."
Cons: "The original booked flight was about 12 hours before the rebooked flight. We got up at about 2:00 am to leave for the airport at 3:30 am for a 6:30 am flight. We were all packed and booked our ride and shuttinlpg down the computer at the last minute when we noticed an mail after midnight telling us the flight was cancelled. We called and were told there was nothing they could do, due to connections and this was entirely their fault. Approximately 12 hours later we took a “red eye” thus arriving a day late for our hotel and car reservations. We were charged baggage fees and not sure if our priority boarding will be refunded."
Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
Cons: "The flight was cancelled. Transferred to Delta Air Lines and had no problem.. American Airlines kept us in the JAN airport way too long without helping us. fortunately Delta had a flight."
Pros: "Jet instead of prop."
Cons: "No snack service but understandable on such a short flight"
Cons: "My flight was 7:45AM from JFK to ANU I got into airport at 6:30AM But AA refused to me take on board. They said flight gate is closed."
Pros: "Nothing special about the flight it went smoothly and that's good."
Cons: "Peanuts not offered as a snack and the snack packs are over priced"
Pros: "Friendly staff."
Cons: "Typically claustrophobic conditions. No in-flight entertainment."
Pros: "Nice staff!"
Cons: "Rediculously boarding process! Packed and unorganized."
Pros: "The seats on this little plane were large and comfy (which I never thought I'd say about a plane again). The crew was great, and the flight was hitchless."
Cons: "We were delayed by an hour and a half. Not that big a deal in the grand scheme of things, but it still puts a cramp in my day."
Pros: "All went well"
Cons: "Potable water was down so no coffee, tea, or more important... water to wash hands. Then they didn’t have my second choice of beverages after coffee either."
Pros: "Considerate flight attendants. Turned lights down for evening flight, so we could get some rest."
Cons: "Flight was not on time. Time was changed a day prior with no reason explained. No in flight entertainment on this flight."
Cons: "No food. Just water Stopped to ask customer service about our gate and the girl was rude stating this is not a gate this is customer service. I asked again is gate correct which was right next to the customer service desk and she said over there"
Cons: "the fly got delayed for more than 3 hours."
Pros: "I hope I never fly American again!!! We were supposed to leave at 2.pm, but dud not until 11 pm. The AA customer service staff wanted to charge me $ for my carry on! We missed our connection of course! Had to wait 2 hrs at next airport for a hotel. Did receive food vouchers and luggage was checked in right away (good thing). But overall ridiculous! Missed an entire day due to AA not having another plain? Or not finding another way to put passengers in other flights."
Cons: "Customer treatment and lack of interest on custmer satisfaction. The Denver staff was changed so often they had no clue about customers needs and it was all about making the bucks for the airline."
Cons: "The first plane was broken and the pilot kept coming to brief the passwngers that it was broken but it may be fixed and so on, it would have been better if he had just let the counter clerk say the plane is delayed due to maintenance. As a customer, i dont need all the rambling explanation every ten minutes about the issue. I was told that we could board another flight leaving in 30 minutes, so i went to that gate, crew was not there and we boarded the plane. We had to de- board and wait for the crew. After the crew showed up, the rest of the flight was pretty standard."
Pros: "We got great service and the food was not bad. Additionally, we got lots of free wine!"
Cons: "We were not able to check in online or pick our seats until we actually got to the airport."
Pros: "Overall okay."
Cons: "Of course the seats are too tight as always, but there was at least a meal served. The screens for the movies aren't positioned so all can see them well."
Cons: "I loved everything"
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Cons: "The flight was delayed hence felt a sufforcation the flight as well"
Cons: "Unexplained delay, more than 4 hours. Terrible"
Cons: "Bathrooms in the airport deplorable. Gates not so clean as well."
Pros: "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
Cons: "a bit of a delay to weather, but that is understandable"
Cons: "see review headline above"
Pros: "Appreciated the extra legroom and food and drink service, even on a short flight. Crew seemed very friendly."
Cons: "It was way too cold. We shouldn't all be bundling up in scarves and jackets. I've noticed that European airlines manage nut to freeze the passengers, so three must be a way to adjust the standard temperature on planes a but more."
Pros: "Flight was fine"
Cons: "After traveling on 9 flights during a 2.5 week period, this crew mishandled my bag leaving damage to the handle and top of my bags."
Cons: "Entertainment is rather limited."
Pros: "It was quick"
Cons: "No drinks handed out."
Pros: "I have no praise for American Airlines. We didn't board our flight because we would have landed in a flooding, evacuating area with gale force winds. Despite this unexpected natural event, we were unable to cancel our trip. I paid American Airlines more than a month's rent and could not recover this cost."
Cons: "American Airlines policy on refunds should be illegal. When there are hurricane and flooding conditions at a destination, CUSTOMERS should have the choice whether they want to CANCEL or reschedule. Simply providing a small window of time for a fee-free flight change to the same destination is not acceptable. The flooding is still not alleviated inany areas and the change period is over."
Pros: "Everything went well. No problems."
Pros: "I like that their fleet has become slightly more modernized. Leathers seats are a plus"
Cons: "In flight entertainment and charging stations are a must. Slightly lacking in both those. Their flagship dreamliners have all these amenities but are new planes. Boarding on American seems like a broken process."
Pros: "I love that they fly out of smaller airports. I feel like the crew is kind and helpful."
Cons: "The seats are not very comfortable but luckily most of the flights are not too long."
Pros: "Punta Gorda was not over-busy. So the hassle level of the pre--flight experience was way down from the norm nowadays. The flight was on time, and only mostly full, not crowded."
Cons: "Not even water free infliight is a tad chintzy. Allegiant is not responsible for this, but the seat belt sign was on most of the time. I counld wish for better weather enroute. On arrival at ALB there was not video display announcing the belt numbers fror different arriving flights. One had to just drift from belt to belt"
Pros: "I paid extra for the added leg room!"
Pros: "Nothing really"
Cons: "Depart on time Not Loose my luggage Track all luggage every step of the way instead of crisis management only when a lost luggage claim is filed"
Cons: "Allegiant plays games with seating to try to milk more money from passengers."
Cons: "More space under the seat in front of me for my carryon"
Pros: "Cheap and direct no frills"
Cons: "Everything went quickly and smoothly. Great flight; even the weather was less turbulent than expected."
Cons: "You really need to install jet ports at Punta Gorda. We sat on tarmac for almost two hours due to rain and lightning in the 5 mile radius. Would have avoided this delay with a jet port."
Cons: "Bad turbulence throughout the entire flight. Hot temperature during majority of flight."
Cons: "Good flight."
Pros: "Allegiant knows how to get people off and back on the plane ASAP. The last few flights I have taken we left early and arrived earlier than planned because of this. Crew was friendly. I like the fact the flights are direct and no layovers at airports."
Pros: "Boarding is always a pleasure out of Provo, with no security wait and a pleasant crew. The plane we took was a newer model, and is similar to many Fronteir and economy Delta planes. Unfortunately that means that even a short one-hour flight leaves pains."
Cons: "Our ride was very turbulent, whether that’s due to weather or pioloting I’m not sure. Either way it would have been wonderful to have a free cup of water. Sat for de-icing for about 20 minutes before takeoff."
Pros: "Timing and ease of travel"
Pros: "Early out and early in."
Pros: "Flight left early and was at destination 30 minutes earlier!"
Cons: "On the return trip, I had to wait 30 minutes for my luggage."
Pros: "Check in was fine Wait was short Crew was great!"
Cons: "Seats REALLY UNCOMFORTABLE SAD Could not have updated the seats on newer Jets."
Pros: "Easy boarding, very nice crew. I would definitely recommend spending the extra for Priority, it is much faster."
Pros: "The pilot landed smooth."
Cons: "We were boarded and waiting on the stuffy hot plane with no air. The seats were so small and tight and then we had to get off the plane and take all of our belongings and waited another 3 hours to get back on the plane after they had told us something was wrong with the plane. It was a horrible experience. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them."
Pros: "Great flight. Great staff."
Cons: "7.5HR DELAY. LOST A DAY. ARRIVING AT 3AM VS 6:30PM TECH ISSUES NOT ALLOWING CHECKIN ONLINE POORLY TRAINED STAFF AND SUPERIORS AT CHECKIN ONE HR ON TARMAC AS PER HEADCOUNT ISSUE WHEREBY, TWICE ASKED ON PLANE WHO I WAS. EMBARASSING. RUINED MY VACA WITH MY HUSBAND SANS KIDS:-(((((("
Pros: "Availability at last minute was awesome, and the price was excellent. The direct flight was great too!"
Cons: "No frills... no peanuts!"
Pros: "Nice having assigned seat. Boarding pass can be obtained through mobile app."
Cons: "Seats do not recline, so not real comfortable."
Pros: "terminal small and easy to navigate"
Cons: "flight was late because of a "valve issue" in terminal, then on the plane pilot tells us its a computer issue and just needed to "reboot" plane computer because it's a computer with wings. Not sure if either of those reasons were true."
Pros: "No Delays All went smooth & arrived early!"
Cons: "Ground personnel"
Pros: "Ease of getting on and off, direct flight home, free parking in Belleville."
Cons: "seats are ok for 2 hour flight"
Cons: "I attempted to check in online and was unable to do so. Bad app."
Pros: "on time, hepful personnel"
Cons: "my gate checked luggage was lost"
Pros: "Love the Military advantages. Thank you. Feels good to be honored & respected."
Pros: "Love this flight from Belleville to Punta Gorda. On time and great crew."
Pros: "Flight attendants did the best they could; just a bad situation. It happens."
Cons: "Said it was a radio problem, but we were delayed, told we were leaving, delayed, de-planed, changed planes and finally got in nearly four hour late."
Pros: "Great price. Direct route. Friendly gate staff and flight crew. On time (actually early) departure and arrival."
Cons: "Flip side of departing early is they closed boarding over 30 minutes before scheduled departure (nearly missed flight)."
Cons: "Both original and 2nd plane had malfunctions which caused extensive delays and doubled boarding time"
Pros: "The plane was clean"
Cons: "You have to pay to choose your seat, to have more than one carry on bag (literally of any size!!), and for any food. Nothing is complimentary. The seats don't lean back at all. No headrest adjustment for any sort of comfort. The seats are hard. We had a 30 min. Delay for some reason we were not made aware of and no apology was made. No Tv's or even a pocket in the seat-back in front of you. Basically if you can fly anything else other than this airline you are probably better off. Delta is basically the exact opposite of this airline and even American does way more. If I can help it I will never use this airline again."
Pros: "Cleanliness, friendliness, on time."
Cons: "Charging for drinks and snacks snacks.."
Pros: "While I enjoy the fact that Allegiant offers direct flights to Laredo at an affordable price, the planes really need to be updated."
Cons: "We really disliked that we boarded the plane and just before taking off they made us get off again and never did confirm the real reason. The planes really need better maintenance since this is the second time in two weeks we have to change planes due to problems."
Cons: "First they delayed the flight and then they cancelled the day of and I had to book a whole new flight for the day which was costly. I will never recommend that airline to anyone and I wanted to like it since I looked at their website and it looked very military friendly, but it was just disappointing"
Pros: "The crew was plesant and helpful."
Cons: "The flight was delayed 35 mins. Then we couldnt get luggage when we arrived because of lighting. We were told to go one place and our luggage was taken somewhere else."
Pros: "The price."
Cons: "The customer service. The plane breaking down and causing a 2 hour delay. The lack of compassion from the flight crew. The fact that the seats don't recline. The fact that our baggage was $222 one way."
Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."
Pros: "Overall good experience"
Pros: "No lay overs"
Pros: "Not a thing"
Cons: "Didn't like the fact that they canceled the entire flight on the day of the flight so I had to pay for a last minute ticket which was much more expensive!"
Cons: "My flight to Vegas was cancelled the day of the trip, so the trip back did not exist for me. How does an airline do business this way? I had hotel booked and lost out on money."
Pros: "I understand the need to make a profit but comfort is probably the most important aspect of any flight......"
Cons: "Min. 40lbs when others are at 50lbs ..... even 2 free suitcases. I understand the need to make a profit but comfort is probably the most important aspect of any flight......"
Pros: "Flight crew was very kind"
Cons: "The security crew made me go through security twice and made my girlfriend and 15 month old daughter stand while they searched her bag"
Cons: "Leg space tight. Seat didn't recline. They said the maximum width on the under seat personal item is 7 inches but space is big enough for wider than that. I felt that was misleading."
Pros: "The stewardess was great on trip up there and back!"
Cons: "Little bit bumpy ride in some spots"
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "No and no"
Cons: "The plane was very cold"
Cons: "Delays, bumpy ride, narrow seats, no drinks."
Pros: "The crew was very nice"
Pros: "Crew was great and I really like the text updates on landing for my new gate with directions on how to navigate Dulles."
Cons: "Attendant had a chip on his shoulder"
Cons: "Plane was over four hours late to depart! United did keep me up-dated but the reason for the delays kept changing!"
Cons: "Pilot was late"
Pros: "The flight was very easy going and efficient."
Cons: "Boarding delayed an hour, and another one hour until takeoff. I was late for my meeting for an hour. :("
Cons: "Seats are not very big."
Pros: "I had an excellent sandwich on the flight from Germany. The Coach cabin crew were very good."
Cons: "Good price for money paid."
Pros: "Safe trip"
Cons: "Very little legroom and room for carryon"
Cons: "In flight entertainment was very spotty and would almost be better if it wasn't available."
Pros: "Next time no interruption"
Cons: "Too many excuses without details about delays, not happy with the airline"
Pros: "Comfortable seats. Arrived safely."
Cons: "Almost got diverted to Tampa by thunderstorms, but this was not United's doing."
Cons: "737 planes for these longer haul flights are a bit tight"
Pros: "Bathroom was clean and nice"
Pros: "Relaxed flight- no issues with boarding. Very close gate transfer"
Cons: "Cramped seating"
Pros: "Departed early for an early arrival which was pleasant."
Cons: "It was fine, roomie since I had my own seat section to myself"
Pros: "The flight was fast, quiet, and had a friendly crew"
Cons: "We were delayed almost an hour because there was no crew. But, who needs to leave on time when the pilot floors it and gets you there almost on time?"
Pros: "My seat and space was good. The plane boarded on time and left on time."
Cons: "The stewardess Susan Schultz was rude at the end of the flight."
Pros: "Nice recline, Nice 777-200."
Pros: "this flight was not overbooked or even full - the first one I've flown on in a long time that had empty seats!"
Cons: "no entertainment systems in the seat backs"
Pros: "Crew on board was professional."
Cons: "Plane was delayed over two hours due to mechanical issues. I missed my connections. Three separate United employees assure me I'd be rebooked for onward travel. I was sent to three different counters regarding my onward travel - sent from terminal to terminal. No onward travel was resolved and I eventually just paid for a train onward. I was told this was because it was a weather delay but at the boarding gate multiple announcements were made about repairing the plane and replacing batteries. United deliberately wasted my time and never fulfilled their obligations to get me to my destination. (Additionally, wifi and entertainment was not functional the entire 11 hour flight)"
Cons: "Wait in Houston. Delayed flights. Not united fault"
Cons: "These "free" snacks are S-T-A-L-E."
Pros: "The plane was newer and reasonably clean looking."
Cons: "I was on the last row in a window seat. Throughout the entire flight tiny ice pellets kept flying out of the vent system above my head. When I mentioned it to the flight attendant, she just shrugged and said "it's just the air conditioner ", like tough luck. That was the only time I saw the attendant. No drinks, no snacks. I guess she didn't have time for the last 4 rows of seats, although the flight was 1 1/2 hours long."
Cons: "Delays, delays, delays. Total of 4 hours delayed."
Pros: "The young ladies who booked hotel after flight was cancelled and worked to get ne on a different flight closer to my interview was great."
Cons: "3-4 delays. Boarded the flight and then told we did not make the cut off time and pilot could not legally fly!!!!!! The stewards was NOT nice at all. The way she scolded a man for changing seats was embarrassing. I was utterly disgusted. Tgeybdud not explain the sense of urgency needed when boarding. Passengers would have moved faster."
Pros: "We finally arrived safely."
Cons: "The plane was filthy and crew was not very helpful."
Pros: "Even though this was a smaller plane, the seats were roomier"
Pros: "Courteous attendant. Light snack provided were enjoyable."
Pros: "the fact that I could pay for more comfort with an upgrade"
Cons: "When the crew moved a baby, Mom, and Dad to the upgraded seats for free...And the baby cried the entire flight. Not the baby or parents fault...The crew member did take paying upgrades into consideration. I should get my money bac"
Cons: "Didn't get in until 3am"
Pros: "Excellent personnel, friendly and efficient."
Cons: "I was sitting in the boarding area and it was a quiet space, but I didn't hear the boarding announcement. I did get up when I saw that others were but meanwhile still didn't hear continuing announcements. Thank goodness for the excellent boarding sign which noted what zone was boarding."
Cons: "Due to the delay of the flight from Palm Springs to Denver, our layover was much longer in Denver, and the flight to Louisville was delayed numerous times."
Pros: "Will never fly United Airlines!!"
Cons: "Customer Service was terrible!!"
Cons: "No entertainment provided"
Pros: "It was a great flight"
Pros: "Arrived to destination early"
Cons: "Asked to be moved to an empty row. Was told "no" by the stewardess, she then offered that same row to another passenger 5 minutes later."
Cons: "•Security was very weird and aggressive towards me. I was "acting suspiciously"...it was my first flight alone and I was confused on where to go •Sat on runway for 30 mins after we landed •Super small plane, barely any room to walk on/off plane"
Pros: "Timing...on time"
Cons: "Staff were immature , unprofessional and not customer service oriented at all."
Pros: "Personnel seemed pleasant and relatively competent. Boarding was confused and we had to stand for a long time waiting to board. And that was in Business Class!"
Cons: "United just doesn't stand up well against other carriers. It's becoming difficult to rationalize continuing to use United given their obvious tendency toward making money at the expense of the comfort of their customers. Everybody is aware and comments are continuous."
Pros: "These days we can all admit flying is not what it used to be before 9/11. It's still professional and curtious, but the awareness and appreciation of passengers has dwindled. Stewards and stewardesses go through the motions and do just what they need to do not more. The pilots got the plane to its destination well within the time sometimes even a half an hour early. But sometimes being that early means sitting on the tarmac for 40 minutes which cut it close to missing my next flight. Flights used to offer blankets if passengers were cold. If the plane is not full they do allow passengers to move seats to be more comfortable. The complementary beverage is still always a nice touch but seconds aren't offered and cups are often taken before they're finished. It would be nice to see our country's airlines go back to a little more awareness and appreciation for one another, and work to improving their levels to above satisfactory. The flight was supposed to have entertainment viewable on personal devices but going through the app to select something was told this flight didn't have access. Overall it was satisfactory."
Cons: "It was a little too cold on the plane. Blankets weren't offered. The food while it looked delicious needed to be warmed and the only option was coffee for warming it."
Cons: "It was delayed"
Pros: "That despite leaving late we arrived on time."
Cons: "The delays due to unorganization."
Pros: "They let us get off the plane"
Cons: "No complaints"
Cons: "Just terrible"
Cons: "The space. Very uncomfortable"
Pros: "On time flight. I'd fly frontier again Flight time was changed flying back into charlotte which caused my family to miss flight however supervisor was very nice and got us on the next flight with no hassle! Now that is customer service! Thank u thank u!!!"
Cons: "Had to pay for 1st check in bag"
Cons: "Flight was cancelled and I was told my only option was to wait 5 days or take my money back. Frontier refused to help me get on another airline to get to my destination. So I end up with a $150 refund and a last minute flight that costs me $600. Terrible customer service. Any other airline would've put me on another flight. never using Frontier again!!"
Pros: "All went well from start to finish. However a little more effort could go into informing passengers where you claim luggage. Eg ....repeating it in flight."
Cons: "Flight crew. Comfort of the plane"
Pros: "The flight attendant announcement."
Cons: "All the unanticipated fees."
Pros: "The flight attendants were enthusiastic, friendly, and accommodating. Boarding went smoothly as did the flight."
Cons: "The seats were on the smaller side and couldn't recline. The tray tables were very small."
Pros: "They let parents with children under 3 board first along with those that need help. That was a plus for me since I was traveling with my 2 years old grandson"
Cons: "I had no complaints"
Pros: "Hey just a normal flight like the rest except I saved over a hundred dollars and it was a direct flight."
Pros: "the equipment and flight were excellent"
Cons: "the customer service (phone and internet) were terrible"
Cons: "I'm sorry I usually do not say anything negative but all 4 of my flights were bad. They were all late. 2 out of 4 were at the wrong gates. There were no announcements made. If I had not looked myself I would have not even knew.. The crew were rude and unfriendly. No one smiled. Over all a very unpleasant time. I will not use Frontier airlines again."
Pros: "Crew was nice and very respectful"
Cons: "The seats are metal with a cloth over them. They do not recline and are by far the most uncomfortable seats I have ever been in. I would never fly with that airline again for that reason"
Cons: "Frontier has a lot of hidden fees such as having to pay to have a carry on bag and also trying to charge me for a seat when checking in online. I mean, what exactly did I pay for when I purchased my tickets? Ridiculous."
Pros: "- The quick check-in was great, I found that it was maybe one of the easiest I've had. The flight was great for the cost as well, I was happy to know that it was just what I needed."
Cons: "I didn't like that they didn't offer any snacks on the fight, not even a water or pretzels, everything costed money."
Cons: "Overhead baggage fee, new seats were uncomfortable."
Pros: "Quick easy no hassle"
Cons: "Having to pay alacarte for everything"
Pros: "Cheapest flight ever gotten can't beat a $75 dollar round trip flight! Crew were very nice"
Cons: "Frontier hidden fees for bags seat changes food or drinks. There was the last minute hour delay to Philly not the crew's fault though. seats tight and cramped."
Cons: "It would have been nice to have a drink and a snack."
Pros: "Cost of flight and comfort which I paid extra."
Cons: "Would rather paid a little extra for ticket than having to for checked baggage carry-on and a snack."
Pros: "Smooth flight, on time departure."
Cons: "Paying extra for everything; eg. seats that were no better than any others, with arm rests that were like rocks; paying for coffee. The 'threat' that if yiu din't pay for seats tigether, you may be separated frim your companion. Overall, a great example of overpromising, overcharging, and underdelivering. A flight attendant whose response to my surprise at having to pay for coffee was "...I don't make the rules." Frontier should spend some coffee money on retraining attendants on customer service."
Pros: "The price"
Cons: "Everything else. Terrible seats, most uncomfortable flight ever. No complimentary beverage/snack."
Cons: "The flight landed and then sat on the runway for about an hour and a half"
Cons: "I didn't like the checking in process"
Pros: "The crew was professional and courteous. The gate personnel were a bit confused, started boarding the first people by announcing "last call for boarding". This airline will nickel and dime you all the way they charge 2.00 for water, 35.00 for carry ons 30 for checked bags and the prices are higher if you get caught with a big bag at the gate."
Cons: "The worst part of this airline is the seating. They have installed as many seats as they could on these planes no padding in the seats, and NO RECLINE! I will never fly longer than 3 hours with this airline."
Cons: "-$40 fee for carry-ons (I am a violinist, so my violin is my carry-on, meaning I also need to bring a checked bag) -$35 fee for checked bags -non-reclinable thin plastic seats -everything on board costs money, including water -both my flight to Charlotte and back to Chicago were both delayed for the same stated reason of the airline not allocating enough time for the plane to be released from inspections after a previous international flight -no information about new projected arrival times -poor communication with waiting passengers -loud thumping and beeping noises on the plane"
Pros: "Boarding was efficient, staff friendly and helpful"
Cons: "New rigid seats uncomfortable in every way, could not feel more packed in nd I consider myself average size at 5'9" 160lbs. I am used to paying for premium seats, and now even used to paying for seat selection at all, but Payment for Carry on policy is a new low in customer service offered."
Pros: "Boarding was fast and efficient"
Cons: "Too bad i didnt know it was a discount carrier...i wouldve purchased the more expensive flight where i didnt feel nickle and dimed for everything"
Cons: "Took almost 2.5 hours for us to leave the gate at Charlotte because there was a problem with the computer. The time estimates we were given were very inaccurate. Took over an hour to complete only paperwork which they said would be 30 minutes maximum."
Pros: "Airline crew. Time it took to fly there (no layovers)."
Cons: "Extra fees and there was a lot of them!!!"
Pros: "It was satisfactory. More space than I expected for a low fare airline"
Cons: "That I was nickle and dimed for EVERYTHING."
Cons: "Overcrowded no complimentary beverage"
Pros: "Aircraft was clean.."
Cons: "Not even water offered!!"
Pros: "Extremely fair price. For what it was, the price was great. It was a direct flight which was even better"
Cons: "I may just be getting old, but the seats were very uncomfortable for me, so uncomfortable that I couldn't sleep at all. I didn't like how they didn't recline. And they didn't have much space"
Cons: "Flight was delayed over 2 hours. Was forced to pay for an upgraded seat, even though I had already checked in. I will not fly with frontier airlines again. Customer service was neither friendly or helpful with answering any of the questions regarding the flight delays."
Cons: "Frontier is a bunch of JEWS! By the time you pay for everything that the other airl lines include its the same price or more expensive than its competitors. I will never be flying frontier again."
Pros: "The price was great"
Cons: "The price was not as great once I added in $60 to check a bag both ways. Next time I'll remember this when comparing prices. Especially since you don't even get water for free."
Pros: "How cheap the flight was, and that it went when it said it would to where I wanted to go."
Cons: "It's a bit offensive to be charged for drinks. Either don't offer them, or don't charge for them. Have one free drink,a dn one free snack, so that the people who took your cheap flight and are broke don't have to eat their hands.. Also, the whole, not even one free carry on will make me think twice before booking with you guys again. Fortunately I was able to pack über light, and that was my one item. And I get that weight is fuel, and fuel is money. But seriously, that felt kinds rude. Glad I checked in on line and found out in time to repack."
Pros: "The flight attendant was hysterical! We enjoyed her commentary the best! The seats are fairly roomy, actually."
Pros: "Very nice staff"
Cons: "The ONLY thing that messed the flight up was that there was a baby that cried the ENTIRE time! Drove me COMPLETELY crazy! That child was on BOTH of my flights and the crying never stopped! Other than that, the airline staff were very nice and welcoming. I think had it not been for that crying baby, I'd rate it 5 starts and would definitely recommend to family and friends"
Cons: "Hidden costs on everything"
Pros: "Good price. The flight was on time. Excelent service"
Cons: "They don't offer anything to eat free"
Pros: "Trenton Airport is so convenient and Frontier flights are often early coming in and out of there since they are the only airline. They are small but efficient."
Cons: "The only problem is that there are limited flights in and out of Trenton so if your flight is cancelled due to bad weather or something, you generally can't get to your destination. That happened to me once. Otherwise, it's great!"
Pros: "Free water"
Cons: "Leg room was a little tight."
Pros: "Trip was cancelled. Don't overbook flights on important holidays. What a travesty it was to cancel the special event due to not being able to get there."
Cons: "Earlier notice of flight cancellation by Frontier Airlines would have helped. The Charlotte Airport was close to chaos due to the lack of management of the many people there trying to be processed. This experience was a nightmare and I have lost all trust in Frontier Airlines going the extra mile to make things work smoother. It is known that holidays will have more people in the terminal. Plans by all airlines and the airport should be in place, including hiring more workers, to make the flow and the flights work better. Sometimes cancellations can't be avoided, but there should be a better alternative than being told that the next flight will be seven days later."
Pros: "Give us compensation for us booking flight cost more 340 dollars"
Cons: "Hate frontier company and their services"
Cons: "I was not allowed to e-check in... you don't participate in TSA Precheck and to add insult to everything else, when I showed up to the ticket counter to check in (because you don't allow e-check in) I was charge for my carry on bag. ... obviously the reason you don't allow e-check in. Who travels without a bag??? this is absolutely absurd. On the plane I was even charged for coffee and a glass of water... pathetic... When I asked why they parroted the obviously programmed response that management trained them to say "we're required to charge for that, it's our business model". On the way back I was again forced to check in at the ticket counter. I was asked if I wanted to check my bag or if I was going to carry on... I said carry on and the agent did not charge me. When I was boarding the plane the agent pulled me out of line and made me wait until an agent could come to the counter. They told me that the fact that the ticket counter agent didn't charge me was them not doing their job but that they were going to charge me $60 for the bag despite the fact that they "normal" fee is $45. I asked why I was being penalized because the agent didn't do their job????? Their response was "that's our business model". So let me get this straight, the model is mislead me into buying your ticket with what looks like a cheaper price, then don't let me e-check so that the ticket counter can "forget" to charge me the bag fee so that you can charge me more when I have no choice at the boarding gate..... then when I'm good and mad and trapped on your crappy jump seat (that doesn't recline) you charge me for water... You're airlines scumbag tricks and hidden fees are insulting and I hope people see this before they get suckered into buying from you.... You suck suck suck... and I'll NEVER use you again."
Pros: "The flight was quick and the crew was mostly friendly. Trenton was a nice slow paced airport to land in"
Cons: "I didn't like having to wait on the plane to unload because another plane was unloading at the same time and Trenton only unloads one at a time. Almost missed my rental car"
Pros: "The staff was helpful and polite. Although plane was delayed it still arrived in good time."
Cons: "Not much leg room. Paying to pick your seat is ridiculous when traveling with family."
Cons: "The captain said no gates were available so they delayed our flight for an hour after they let us board the plane. Almost all of the gates in the terminal were available when we got to Philadelphia. Frontier doesn't give out free drinks or peanuts on the flight. They also charge $5 extra if you don't check your bag online. The seat doesn't recline. Frontier is by far the worst airline ever!!!!"
Pros: "Not sure what you mean by "Food" and "Entertainment". There were none and none expected. Frontier is a funky airline. Its website is misleading. After you've bought your ticket, it suggests that you have to pay extra for a seat and for your bags (even carry-on). I was a first-time Frontier customer and I didn't pay those extras on-line and never was charged for them. I'm not complaining -- they just need to get their act together. All in all, a decent routine air travel experience."
Airlines flying from North Carolina to Louisville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to Louisville
Masks required on board, masks provided on flights from North Carolina to Louisville
Social distancing seating
Middle seats unavailable to book on flights from North Carolina to Louisville
Testing for antibodies, testing for symptoms for flights from North Carolina to Louisville
Waiving of change fees. Search flexible flights from North Carolina to Louisville