Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to New York
|August||Best time to beat the crowds with an average 6% drop in price.|
|December||Most popular time to fly with an average 19% increase in price.|
Average price round-trip
|$341||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Delta, American Airlines and WestJet have all waived their change and cancellation fees on flights from North Carolina to New York. Confirm policies on booking site.
Delta, Etihad Airways and Alitalia do not allow booking a middle seat on flights from North Carolina to New York.
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Scores according to KAYAK customer reviews
Pros: "The crew was great and also the snacks."
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Pros: "Great flight!"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "Friendly Staff"
Cons: "Check in was very hectic due to limited staff and getting bumped by the red carpet flyers. Boarding is always a little congested due to the lines. Better snacks please!!"
Pros: "the meal was OK and they served ice cream midway between SFO and JFK."
Cons: "Late departure. Long delay getting to the get because of congestion at Terminal 4."
Pros: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Pros: "I loved that the plane was equipped with televisions. I have a hard time watching a movie on my hand held device."
Cons: "That an international flight didn't allow free luggage and that liquor purchased at the airport could not be consumed on the plane."
Pros: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Pros: "Over all the flight was smooth and great"
Cons: "Kayak, the confirmation email that was sent was incorrect, ended up flying delta - had a scare when checking in at the air europa desk and the attendant says "theres no flights to Malaga" - after further investigation from the staff, we found out it was a Delta flight and NOT and air europa flight"
Pros: "In flight entertainment interface and options were great!"
Cons: "Very uncomfortable!! Spent the entire flight with my knees pressed against the seat pocket. One flight attendant was somewhat rude and unpleasant."
Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."
Pros: "Food was nice and plenty. Great movie selection. Very polite crew."
Cons: "The seat was a bit uncomfortable and not big enough."
Pros: "They expedited me in line in Havana because I was on the 1:35 flight to New York and were nothing but friendly about it."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Pros: "They did fly.... finally"
Cons: "Missed connection to Bangor. Had to overnight in NYC. Substituted smaller plane for this transcontinental flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "Service was very nice."
Cons: "The flight was insanely delayed. Three hours. With a major product launch the next day, it was not ideal."
Pros: "Smooth flight; informative crew"
Pros: "The crew and the flight were all very pleasant. Highly recommended."
Cons: "Unfortunately the trip was marred by being stuck on the tarmac for the better part of an hour while we waited for out gate. Even when it became available however, we were forced to wait while ATC sent every other plain taxiing through our route which was clearly visible from our vantage point. Not an issue with Delta per se but nonetheless it left us all exhausted and frustrated."
Pros: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!"
Pros: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Cons: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Pros: "The attendants on flight were amazing! The flight was perfect! We arrived early!"
Cons: "Flight was delayed"
Cons: "Boarding was a mess"
Pros: "The service was fine. I slept the entire flight."
Cons: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."
Cons: "No blankets or pillows. Froze"
Pros: "the majority of delta flights i've taken over the past few years have had huge issues - either long delays or cancellations. i won't be flying Delta again"
Cons: "No fruit and cheese available to purchase one the flight. Need more than cookies"
Pros: "The crew was personable and kept us informed regarding the trip. The Flight Attendant was very attentive and went above duty to ensure our comfort."
Cons: "I didn't t like the overall design of the plane - it was small."
Pros: "Upgraded to business, plane are clean and roomy"
Pros: "Clean plane, friendly crew. Ahead of schedule arrival, pilots did beat to keep in smooth air."
Cons: "Took a bit to get first beverage. Thy ran out of KIND granola bars before reaching the back of the plane."
Pros: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Pros: "I make this trip every month. And this crew is the best I had in a while."
Pros: "The entertainment was great!"
Cons: "I was so uncomfortable in my seat."
Cons: "It was a great flight. We got there earlier then arrive time. Thank You"
Pros: "There were some delays and issues with air traffic control, but they brought out snacks after a half hour which was really nice. Overall, great!"
Pros: "Love Delta...plenty of legroom. Nearly always on time"
Pros: "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."
Pros: "shorter flight"
Cons: "Entertainment system is not working."
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Delta was smart with boarding early once they realized everyone had cleared security. Flight took off on-time and arrived early. The crew was excellent and exuded energy although it was the end of the day."
Cons: "I ordered a special asian vegetarian meal and it was just plain horrible. I had to settle for the cookie. It's nice that they serve a complimentary meal on the red eye flight but the quality of the food was bad. Entertainment options were also limited although they had some recent box office entries from last year. The leg room also wasn't great but that's expected in economy I guess."
Cons: "Entertainment was working, watching movie when they said done didn't have do they were resetting system. They tried twice taking over an hour and it never came back on for anyone..... :("
Pros: "Good movie selection, nice crew"
Cons: "Terrible food, no veg options, no leg room, seats barely recline"
Pros: "Great crew, clean plane"
Cons: "Plane was late getting in so boarding was an hour late"
Cons: "Put departure kept getting delayed"
Pros: "Clean airplane. Friendly crew."
Cons: "Leg room is too small"
Pros: "Everything was generally fine. The flight left about 1 hour late, but the pilot made up the time on the flight and we landed about the same time as originally expected."
Cons: "The crew, particularly the flight attendants were rude and impatient. Have they forgotten their manners?"
Pros: "The crew was excellent. Very helpful and pleasant."
Cons: "They seem to have a lot of technical issues. The flight to my destination was cancelled about 8 hours prior to the flight due to maintenance issues with the plane. The computer system at the airport crashed on the return flight and caused a long delay. I won’t fly AA again."
Cons: "Plane was hot and smelly upon boarding; turbulence on landing caused delay with no updates from pilot"
Pros: "I guess I’m happy they didn’t crash."
Cons: "Wasn’t American Airlines promoting a new plane every week? Did that fall through?"
Cons: "Flight was delayed 90 minutes"
Cons: "My flight TO Charlotte was cancelled on Wednesday morning and AA couldn’t find me a flight to CLT on Wednesday so I had to spend 22 hours in the car driving to NC and back. I huge pain!!!"
Cons: "American has the smallest seat space out of any airline I have been on and it is heinous."
Cons: "The flight had no pilot assigned to the flight yet the attendants still boarded us. Then we waited on the plane for an hour before exiting the plane. The attendants gave us little information on flight alternatives and when the flight was finally allowed to board again, they did not announce it and so had I not been waiting close by, I would have missed my flight. It was extremely disappointing but not shocking with all the scandals that have occurred this year with American Airlines. I do not recommend flying with them."
Pros: "Terrible delay in plane on tarmac. Just nasty"
Pros: "Purchased extra legroom -- on time boarding"
Pros: "Leave and arrive on time"
Pros: "Helpful staff"
Cons: "crew coming in from another flight was late. Then, according to announcement our plane had been sitting 2 hours and they would have to call for power. It was already a late night flight, now delayed 1 1/2 hours leaving. The plane interior was hot, that helped with our displeasure."
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Cons: "No accommodation for delays and overnight stay in airport."
Pros: "Attentive and friendly crew."
Cons: "No power outlets or USB ports on a 5+ hour flight. Not great for business."
Pros: "Flight was on time and prompt."
Cons: "Stayed on the run way for a bit"
Pros: "Flight was good, there was no entertaiment, so i put one, but the flight was only almost 4 hrs. At night."
Cons: "I like the service I got and the service I got. I have back surgery and walk with assistance and the lady that helped me a the the birding desk took care of my needs and it was so much appriciated.. Thank you."
Cons: "30 minutes late taking off. Therefore arrived late."
Pros: "The flight was delayed by more than two hours which caused us (me, wife, 4yo, and 7mo) to miss our connection from LAX to HNL. We had to stay the night in LA and take a morning flight to HNL. But despite the delay, the gate agent in Charlotte did a good job of updating people and remained very polite even when it was clear people were getting frustrated and starting to get sharp with him. Pilots did a good job of trying to make up as much time as possible. I can't remember how much time they shaved off but I think it was more than 20 minutes. Customer service in LA was solid too. Went to CSD to get our tickets changed. They had already changed our flight to a 8 AM flight. We asked if we could take a later flight because of the kids and he was able to accommodate. They also gave us vouchers for 3 meals and a night at the Holiday Inn. Having a delayed flight is never fun but the AA staff was amazing throughout."
Pros: "On time Friendly attendants Great service Mike in First Class was awesome"
Cons: "No complaints"
Cons: "AC didn't work and no beverage service or WiFi"
Pros: "Pretty much everything! Great service, staff was friendly, courteous, smooth trip."
Cons: "Not a thing!"
Cons: "Middle seat and one of the last ones on. Enough said"
Pros: "Im very upset with the flight"
Cons: "What you guys did its unfair I paid for a reservation. The way you run the business its not right"
Cons: "British airways?"
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Pros: "Wifi available. Big plus!"
Cons: "90 minutes sitting on the cramped plane after boarding because of a maintenance issue."
Cons: "Couldn't get off the plane. A problem with the ramp."
Pros: "One of the smoothest flights and landings ever."
Cons: "Each seat doesn't have its own screen. Plane feels older than JetBlue by a lot. First checked bag is not free like JetBlue. WiFi is another additional charge. Overall cost was significantly higher than JetBlue for less value."
Cons: "I was delayed out of Newark due to the arrivung flight coming in late. When i landed in charlotte, i sprinted across the airport and missed the connection by 2 minutes. Rules are rules, i understand thwy cant reopen the flight for me. It happens. The frustrating part was when aa refused to comp me a hotel room. I got a voucher for a discount. The discount worked out to be 6 dollars. Not a pleasant experience."
Pros: "I purchased extra leg room -- very spacious"
Cons: "Long weather delay -- over three hours."
Pros: "Arrives early Always on time Quick flight"
Cons: "Small plane No beverage service"
Pros: "Paid for extra leg room...otherwise everything went very smoothly.."
Pros: "The flight was boarded well in advance of takeoff, which was a pleasant surprise. The short flight was smooth and uneventful. I enjoyed a free movie, and then we were back on the ground."
Pros: "Flight was on time."
Pros: "The flight crew had a sense of humor"
Cons: "That they bearded you like cattle in Cahrlotte"
Cons: "Aircarft could of had mor a/c"
Pros: "the plane was great"
Cons: "the flight was delayed one hour"
Cons: "No entertainment, screaming children and no food"
Cons: "The delay"
Cons: "Seat assigned"
Cons: "The AA employee at the counter in Batoj Rouge informed me that I would miss my connection at Charlotte Airport due to a delayed in the incoming flight. Hebgave me the option to flight the next day or flight the same day, and after a 2 hour delay flight to Charlotte where I would be provided a hotel room and a meal for the night. I asked several times if that information was confirmed and he repeatedly said yes. At my arrival at Charlotte Airport (near midnight) every AA employee said that they did NOT have any more hotels. It was obvious that everything was a staged lie since over 100 people had to spend the night in one of the the terminals where we were provided a pillow and a blanket. I am terribly disappointed for the lack of transparency in AA. I was told my some friends that they also have had experiences like that at the same Charlotte Airport. You have damage once again your reputation and from no own in will expect THE WORST from AA."
Cons: "Boarded 3 timres and flight delayed 5 hours"
Pros: "Complimentary First Class."
Cons: "Clean plane better"
Pros: "Great flight and crew."
Pros: "Didn't die..."
Cons: "Flight delayed, otherwise the seats were the same as all other planes I've been on. Not sure how you differientiate a consistiently bad experience between the 5 or 6 airlines that are left. Our expectations are now so low that if an airline Employee smiles at us we give their employer 5 stars. We should probably find a better way to rate the cable companies and airlines in our lives."
Pros: "Crew was nice."
Cons: "Some travelers was not good."
Pros: "The crew was polite. Flight was late leaving Charlotte but landed on time in Newark."
Pros: "Flight was delayed and Captain explained reason as Newark Airport Traffic Control. Further delay was experienced after taxiing and Captain kept us informed. Seats were marginally ok and flight crew was attentive. Had a soda and a small bag of pretzels. Overall, it was an ok flight."
Pros: "Smaller plane, quick luggage delivery on arrival, 20 minutes early arrival time"
Pros: "The staff and crew were very helpful, especially in helping catch my connection. Which leads to the dislike."
Cons: "Nothing but delays. Before we boarded...delay. Before we left the gate...delay. Before we left the taxiway...delay. Before we landed...delay. Many on the flight missing, or having tight connections."
Pros: "We ultimately landed safely."
Cons: "The flight was 40 minutes late on departure and arrival. The front landing gear was not functioning properly so we circled the airport to have the tower verify whether the landing gear was down. In the meantime the flight attendant prepared us for an emergency landing with our hands crossed in front of us. It was the scariest flight I've ever taken."
Pros: "The service"
Pros: "Courteous attendants and overall great flight"
Cons: "The mixed trail mix, honestly that's all :)"
Pros: "Delayed Flight, late flight attendant that delayed flight 1.5 hr. Causing many to miss overseas connections. Changed arrival terminal."
Cons: "Explained flight delay due to one attendant not showing up. Needs to be a better back up system."
Pros: "Everything went well."
Cons: "Well to start off, this was my very first time flying on United and both flights had minor trouble. The first flight had a delay that almost caused me to miss the next flight. The second flight had a minor delay but I made it home at the scheduled time. Other than that the flight was very good."
Pros: "The flight attendants were great."
Cons: "My flight was late and I missed my connecting flight. The next flight I got put on was delayed several times. I'm in the military and I was late checking into my command."
Pros: "Uneventful. Pleasant staff."
Cons: "Airplane seats, they're never very comfortable. Unfair to have to pay more for exit row. Headrests and seats are just not pleasant."
Cons: "Nothing not to like!"
Pros: "On time quick flight"
Cons: "Snack not much. No entertainment. Not much legroom."
Pros: "Everything no line Quick best ride I ever had Thankyou"
Pros: "Overall flight was Okay. United has been my favorite airline since 1971. "Fly The Friendly Skies of United""
Cons: "Very tight seating My wife said it seamed as though the lavitory hadn't been cleaned in a month. I didn't use it though."
Pros: "The flight itself was very convenient and quick."
Cons: "We were delayed and sitting on the plane for almost 4 hours and were left with few explanations. The crew was not friendly."
Cons: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."
Pros: "Wine was good and generous pours were nice."
Cons: "Turkey was terrible never offer it again. Bread was stale. Get better coffee"
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Pros: "I was in economy + which had good leg room"
Cons: "Overhead bins for economy + are placed elsewhere. Preselected meal not available and was delayed in serving the alternative for 20 mins. Entertainment options include TV shows with 1 episode to pad the numbers"
Pros: "Lots of offers of water; great entertainment package; decent leg room and storage for items; fast deplaning; on time; also because the flight wasn't full they blocked off the seats around the bathrooms making it easier for people to stretch, chat and walk through that area--it seemed like the smart thing that crews might overlook but made a big difference for people with kids and those who wanted to stretch."
Cons: "maybe it's because I was behind the wing but I didn't hear a single word they said over the loudspeaker."
Pros: "The crew was very pleasant. Boarding was very organized and quick. The lady that checked us in was very pleasant to everyone. Joked around to make you feel more excited to board the plane."
Cons: "The seats were tiny. Not much comfort in that. There wasn't any food or drinks offered. We hit turbolance the entire time (not your crews fault)."
Pros: "Quick flight"
Cons: "No videos to watch; had to supply own due to short flight."
Cons: "These morning flights are often late. And they don't change the departure time on the app until after takeoff. Shows I time until you land. Very tough to schedule meetings around."
Cons: "Flight was bumpy all the way to Newark , didn't like that"
Pros: "Nothing This was the worst flight I had in all the years I am flying with United"
Pros: "We had a good flight on a beautiful day. Smooth ride no weather or atmosphere issues. Thank God. Stewardess was very polite."
Cons: "Wheel chairs were not provided in time. We had to wait till airline emptied and still wait. Cause of lack of assistance for wheel chair transporters. Some had connecting flights, pray they made it there. The ones that came to pick us up one two persons for eight people could not do the job. So we were taken off air craft n put out in lobby, to wait for all to be off the aircraft and then transport, one at a time to baggage claim area. Transporters and stewardess did a very gd job. Just the lack of help. Air conditioner on plane was off, so even ten minutes of smell bathrm, is just too much when air conditioning is off. I got very congested and had to use the inhaler, after a couple of sneezes due to environmental allergies. On top of that, cleaning people got on to clean w chemicals, only to affect me some more. Now I stuffed up, feel horrible, nite was bad with asthma n allergies that could have been avoided."
Pros: "Can't tell something out of the ordinary. Friendly crew."
Cons: "Uncomfortable all the way, remind me planes from the 90`s"
Pros: "Fast flight, on-time"
Cons: "Old plane, uncomfortable seats, really dirty looking bathroom"
Pros: "Flights were on time..."
Pros: "everyone was quick, efficient, and customer oriented. seats were comfortable and the snacks were nice."
Pros: "I got to Newark before my luggage, i missed my fly to boston. in Dominican republic there was a two hour delay."
Pros: "Arrived a bit early."
Cons: "Constant changing of gates, lengthy layover and turbulent flight."
Pros: "Nice Flight Crew"
Cons: "There was no leg room what so ever! I am 6 foot tall and around 275 pounds. The seats were made for children, not made for an adult. My seat was so uncomfortable my legs actually went numb, mainly for the fact that I couldn’t move because of how tight the seats were. I have flown many times and this was by far the most uncomfortable flight ever! I will never fly again if this is how planes are going to be."
Cons: "Delay n missed my 2nd flight Then a 50 min flight was canceled"
Pros: "I liked that I slept the whole way."
Cons: "That united barely serves any snacks, need something besides that wafer that won't even make a dent in hunger."
Pros: "Staff was courteous and professional. In-flight entertainment is pretty good."
Cons: "Updates on monitors at airport were not consistent with information at gate. Emails not updated accordingly and promptly to reflect changes. Flight kept getting delayed."
Pros: "Everything was on time"
Cons: "Seat are to tyht some international airlines ofer food and entertaning for free on more than 2 hours fly"
Cons: "Crumbs, fruit peels, and other debris all over the seating area in my row. Seemed like united was more concerned about getting plane back in the air than creating a sanitized and comfortable experience for the next passenger. Simply disgusting conditions to spend 4.5 hours of your life."
Cons: "WIFI was not working"
Cons: "1)Arrived early from Savannah (9pm) 2)Waited 3+ hours for a delayed aircraft to arrive 3)Told after midnight that the flight was canceled 4)Only ONE agent working the desk to handle all of the displaced passengers. (Three agents arrived about 15 min later) 5)Would have appreciated earlier notification if the flight crew could not/would not fly when they arrived at Dulles. I had to be to work in NJ at 8am. I was forced to sleep for only 2 hours before getting up to rent a car to drive to NJ in order to make it to my appointment. Now I need to chase United around to get a refund--UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1"
Pros: "Seats were comfortable and good amount of leg room"
Cons: "No fault"
Cons: "Flight was delayed by traffic control in NYC. Instead of just informing passengers why the flight was delayed, they just ignored the passengers and made people queue"
Pros: "boarding went smoothly for the most part staff was helpful"
Cons: "somehow the plane landed late (even though we took off on time) then we got stuck on the plane"
Cons: "paying for seats"
Pros: "Nothing. Not even the refund compensated for the lost time and additional expenses incurred from Frontier"
Cons: "6 hour delay. Didn't board plane and still lost our bag"
Pros: "Flight crew was amazing, they really work hard to make up for the bare bones no frills flight."
Cons: "$45 for a carry on? Seats are like folding chairs. They don't even recline. $3 for a bottle of water? on a 4 hour flight, no snacks, beverages and a barely padded metal chair that doesnt even recline? For a short hop it would be ok. For a trip cross country. NO WAY!"
Pros: "Landing was good"
Cons: "Surprise cost of carry on bags Flight attendents reguests over and over to clean areah"
Cons: "I contacted Frontier about a week before my flight to let them know my friend I was flying to visit had to make an emergency trip to see her father who was dying of liver failure. On the first attempt I was notified that only immediate family members were would be an excuse but that I could try to request through a different faucet of emergency circumstances. I put through another request and was never contacted. I did not fly to Salt Lake but I was still charged even though they could very well have sold my seat to another person and made double the money for the seat. I am very disappointed with the service I received from Frontier."
Cons: "Outgoing flight was delayed by 18 hours. Cancelled my inbound flight and purchased a last minute flight with another airline and still haven't received a refund."
Cons: "It was late, uncomfortable, and the ticket counter refused to help. Never again."
Pros: "You pay for what you get for No delays Nice flight attendants I would flight again"
Cons: "- No complementary snacks - No move or entertainment"
Pros: "we had a sudden storm which required us to hold for over an hour before landing. Crew was very professional and pilot excellent to get us down after an hour and a half delay."
Pros: "Courtesy& efficiency of the crew"
Pros: "I like everything about this airline..take off was on time...even landing was before schedule time.."
Cons: "i liked everything....I didn't had no problems...."
Cons: "I didn't like the fact that this airline is suppose to be the affordable airline and I actually spent more on this flight than my Delta flight and I got less out of it. There was no wifi available, if I wanted a drink or snack I had to pay for it and the seats weren't as comfortable as well as no power outlets available. I also had to pay for my carry on. I will no longer fly frontier. I do have to say the staff we very kind and professional."
Pros: "Bags made it home"
Cons: "Delayed waiting for Captain; delayed for revised flight plan; still flew into bumpy air. No sick bags in seatbacks."
Pros: "There was nothing I liked."
Cons: "The seats were very uncomfortable, there was no entertainment, you have to pay $40 for carry on luggage. The flight got delayed 3 hours, the staff was rude to the passengers. We had to take a detour to Philadelphia instead of NY to refuel, which took an extra hour and a half. They gave us no snacks/vouchers in the mean time. We ended up arriving at 10pm instead of the original arrival time of 4pm."
Cons: "I didnt like the fact that the flight was delayed and a notification wasn't sent to my phone. I had checked the status that night when I checked in and early in the morning and the system said that the flight was on time. It wasnt until I reached the airport and the lady behind the baggage counter told me that the flight was delayed for two hours. I went to go eat with my daughter at the Chilis restaraunt. I figired since the flight was delayed why not have some lunch and head to the plane an hour before take off time. I left the restarant and went through screening. One of the TSA memebers asked me why was I going in so early when the flight was on delayed. I let them know that the flight was suppose to be taken off in an hour so they let me through. As I'm walking through the terminla they have someone walking bu asking if anyone was getting on the frontier flight. I told them that I was on that flight and they told me I needed to hurry up because the plane was about to leave. I became nervous ans started running down the gate to make it to the plane. I'm running with a two year old so Im pretty sure that you can only imagine how difficult that was. Once I reached the gate I was out of breath and it was suppose to be eight minutes before we took off. However we sat on the plane for about another thirty minutes before we left. I feel as though the communication with the airline is not there 100% and if you are sitting in an airport you should be able to hear the update especially when they are not planned ir taking place at a time that is different from what was already relayed."
Pros: "flight was only delayed because of weather. captain was good to explain and we didn't lose any time in transit."
Cons: "there is no organization, zoning was called two at a time vs. one at a time to allow for ease of lining up."
Cons: "Its only airline that i travelled with till now that doesnt offer beverages.......i asked for little hot water for baby bottle even that was given reluctantly.... Pretty disappointing"
Pros: "Nothing, never got the chance to board the flight."
Cons: "There was no indication received that Frontier required a check in of 45 minutes ahead of the flight time. And even though I was 2 minutes shy of that time, Frontier crew still did not allow me to check in. RIDICULOUS!!! No other airline has this bogus requirement. In addition, Frontier doesn't give an option for rebooking for another day, which may require an additional fee (as other airlines do). The only remedy for missing a flight is moving to Frontier's next scheduled flight (that is, the next day for a trip from Atlanta because Frontier only has one flight leaving Atlanta per day). Of course, this didn't work for me because I needed to be in New York on the day of my scheduled flight. $200 DOLLARS GONE!! In conclusion, I will never book another trip with Frontier. Also, I will never use another source to acquire a ticket because that source may not provide me with certain requirements for the airlines it sells for."
Cons: "I booked because of the cheap rate. Only to find out at the airport that they charge 25 for carry on luggage...I knew they charged for checking luggage but for a carry on?! ridiculous. Adding those $50, price is the same or more expensive than other better airlines. There was no food whatsoever. Almost 4 hr flight and no food....the food they sell is basically snacks...not even a sandwich. The seats are insanely thin and hard. Entertainment? You have to pay for that. Never seen this kind of horrible service. I lost my flight coming back from NY because of the bad weather conditions. The airport was insane, we got off in the middle of the freeway because cars were not moving and started running. I left 3hs30 before my flight and still lost it...thats how crazy it was. Not only they didnt offer any help, they wanted to charge penalty and put me on a flight 4 days from then. Tried calling and explaining, no one cares. Never flying this company again"
Pros: "Both flights arrived early. The seat was comfortable enough"
Cons: "It should have been made clear at time of purchase that carryon baggage is so expensive. Also, I did not like to pay extra to reserve a seat, but it seemed that I could not complete the advance checkin otherwise."
Pros: "I had an enjoyable experience with Frontier. Staff and Crew were amazing. The only minor gliche is the seats or maybe just my seat didnt recline. Other than that I enjoyed my flight to NY. Im sure ill enjoy the flight back to Atl as well...hopefully!"
Pros: "The staff at the counter in Raleigh was very helpful and the flight crew was great. The lady at the counter there took extra time to help get us seats next to each other."
Cons: "It was not clearly stated that carry-on luggage would be charged $45 per item. This is an unusual policy and should have been clearly and prominently stated when purchasing the ticket. With my wife and I this added $90 to our combined ticket price and we would have flown a different airline had we known this. It seemed like a trick to get folks to pick a cheaper ticket only to make up the cost at the door what an individual would have paid for a competing ticket."
Cons: "At no point was there any info telling us about carry on bag charges. This added a 150 unexpected expense to our trip just for carry ons. Would have chosen a different flight of I would have known. Will never fly frontier airlines again. And will tell everyone I know that is planning on traveling what a terrible experience we had with them."
Cons: "I did not like the counter person messing up my baggage fee 4 times and then the flight attendant spilling my drink all over me."
Pros: "NOTHING ABOUT THIS FIRST EXPERIENCE AND MAY SERIOUSLY NOT FLY FRONTIER AGAIN."
Cons: "TOO PRICEY FOR A 1ST CHECKED BAG. REQUESTD/PREFRRED WINDOW OR AISLE SEAT AND WAS DENIED WHEN THEY WERE EMPTY SEATS ON MY FLIGHT AND AFTER BEING TOLD IT WAS A FULL FLIGHT - THIS WAS A LIE. STA IN A MIDDLE SEAT WHERE ON MY RIGHT AND LFT SIDES WERE TWO HEAVY SEAT PASSENGERS WHER ONE OBVIOUSLY SHOULD HAV BOOKED 2 SEATS. I HAD TO SIT UNCOMFORTABLE THE ENTIRE TRIP - NOT GOOD. MY REQUEST TO MOVE WAS NEVER ANSWERED AND IGNORED. AND, FLIGHT WAS DELAYED DUE TO AN EQUIPMENT ISSUES CAUSING ME TO BE LATE TO A MAJOR EVENT. CHECK IN PROCESS WAS HORRIBLE, LONG AND OTALLY DISORGANIZED. I WILL THINK HARD BEFORE I FLY FRONTIER AGAIN."
Cons: "The flight was a rip-off. I was charged for seating and carry-on luggage which were not on the advertised price."
Cons: "The planes are so so uncomfortable. I would never choose frontier again unless the route was significantly better (i.e. Nonstop) than any other airlines. I would pay a lot more to avoid frontier otherwise."
Pros: "Boarding was fabulously easy."
Cons: "I did not know during booking about the carry-on fee or the seat fee (!!!! though I later learned that if you didn't select a fee for a seat they would assign you whatever was left, not that that is appealing). You had to pay for everything except water. There was no in-flight entertainment at all. Trays were tiny. I will never fly this airlines again."
Pros: "The price.. and thats it."
Cons: "Too much to mention"
Pros: "Low fare initially, but gouged by all the extra fees--carry on luggage, seat choice, even beverages weren't complimentary"
Cons: "No personal touch. All very formal and impersonal. Uncomfortable flight."
Cons: "no food or entertainment were provided as part of fee"
Pros: "Speed of service and def love the price ☺️"
Cons: "No food, no entertainment..."
Cons: "They lost my bag - first time flying Frontier. Bad first impression to say the least."
Pros: "The crew was very attentive."
Cons: "The flight was 2 hours delayed."
Cons: "$40 for a carry on bag is outrageous. Will never fly frontier again"
Pros: "more leg room. crew was nice, polite and organized"
Cons: "don't even get nuts or cookies. Just water."
Pros: "Flight was late, seats were terrible, food service minimal, but price was FANTASTIC. Overall -- just fine."
Pros: "Crew on board was friendly enough."
Cons: "Thin aluminum seats covered with thin vinyl padding. Get ready for a stiff back and a sweaty butt. New and improved seat tray table - shrunk down to the size of an iPad mini... Great. Tea is no longer free. A checked bag fee applies (fine). But a carry on bag fee?? Even better - the carry on bag fee is MORE than the checked fee. Hilarious. This is the first airline that did not do me the courtesy of an upgrade to emergency exit row at the gate (I'm 6'5). How much for that extra legroom? $80. On a $150 flight. Awesome. Some frontiers are worth exploring. This one holds nothing but shock and dismay. AVOID AT ALL COSTS."
Pros: "The crew was very friendly."
Cons: "Paying a carry-on fee felt like I was being nickel-and-dime'd and it didn't help that the seating felt very tight and uncomfortable. Will not fly with Frontier Airlines again."
Pros: "Seats are little roomy"
Cons: "Seats were super uncomfortable and you had to pay for the drinks.... barely slept."
Cons: "Check in Price"
Cons: "Seats don't recline, plane was freezing, only offered water"
Cons: "I didn't like that Frontier has extra fees on top of the posted ticket price. It had extra fees for baggage and the prices changed whether you did check in online or at the gate, and then an extra seat fee and drink fees, etc. As it turns out, I could have gone another airline cheaper with no extra fees. I will not book with them again."
Pros: "The flight was on time."
Cons: "The hidden fees: I had to pay to pick a seat (just a normal seat, no extras), pay to check a bag, pay to bring a carry-on, pay to get a soda. By the time I paid all the extra fees, it would have been much cheaper and more enjoyable to fly a different airline. Also the plane was cramped."
Pros: "The window seat was comfortable"
Cons: "Faster takeoff"
Pros: "Absolutely nothing, I will never book spirit. First I was told that my bag was too big to board plane, fine. Giving that I was here one hour before departure, no one had the common sense to expedite my baggage check in so that I wouldn’t miss my flight that was also a non refundable ticket. No one cared that I lost a ticket to make it worst they wanted to charge me $150 for the next flight. I said forget and took my money else where it was appreciative even if it meant paying more, customer service is a big issue for, never fly spirit again anything but that. Delta was great"
Pros: "Nothing !!!! bcos you will pay double at the end on what you think you're saving"
Cons: "Charges on luggages is outrageous"
Pros: "The flight was a half hour late due to weather, but email communicating this was good. Happy with my experieince."
Pros: "I liked nothing. If I could give them 0 to negative stars, I would."
Cons: "The employee was rude. We waited in line (not moving) for 1 hour and change. They cancelled every single one of their flights to Florida. Their next available flight was for Wednesday, August 7th. We asked if their were any other flights going to FLL and she said she couldn't help us with that. She said we would have to go upstairs and check for ourselves. We asked for the manager and she's said "she's on her way". A man came and told us that whatever was under Spirit Airlines was the only thing we can refund to you. My brother asked the lady "I thought you said the manager was a she". The lady goes "we have two". My brother goes "well, can we speak to her?" and the lady, in a very rude tone goes, "well do you want to hear the same thing twice?" The only reason we argued back was because that lady was extremely disgusting to us. The lady claimed we got an email sent out to us saying our flight was cancelled and it was not. We showed her our phones too. She said "how do I know that you're not lying about the email?" Anyways, we got refunded on our tickets but the reason we were going was for a game the next day (Aug 5). Those tickets are nonrefunable and Spirit Airlines is responsible for that because this was caused by them. We also rented a car for the days we were going to be there, which I also think they're responsible for. The game tickets were $65 each and it was 4 of us. The car rental was $97. All that money went down the drain because Spirit Airlines cancelled all of their flights. I emailed the car rental place and we couldn't get refunded and the guy said that it's the airlines fault for cancelling the flight and they should pay for everything. I will definitely not recommend this airline to anyone. Moral of the story, SPIRIT AIRLINES IS RESPONSIBLE FOR EVERYTHING! Soon, this Airline will be out of business. Flight info : Flight #525 EWR > FLL / August 4, 2017."
Cons: "Poor Customer service, bad communication, cheap company, and bad service., I hope never again I would but buy a flight with this company"
Cons: "Spirit airline has poor customer service and was not helpful when my friend and I missed our flight. They did not help with getting us on another flight at all and when we asked for a refund for our baggage since we never even boarded the plane, they refused."
Pros: "Quick flight."
Cons: "Waiting on runway, after landing, for too long"
Cons: "They can say what they want but we showed up 20 min prior to the new departure time that was emailed to me. There were about 12 others to my 4. They said too late they already closed the door. This was a lie because we could see people boarding out the window through the open cockpit door through the cockpit. They wait a few minutes, printed the "official close gate" paperwork, told us thy would see what they could do and would be right back. That was now the 15 min before boarding time period. The plane sat there for that 15 and Atleast another 10+ minutes. We watched luggage being loaded and other Things. Another woman came out anc refused to help. She disappeared too. Only once the plane pushed off did the other two come back 30+ min later thinking others would be gone. They hit in the Jetway. Make matters worse went to customer service for help and waited 1.5 hours between both lines to see a supervisor. One rep even confirmed my question of "what do they just hide back there and let you guys be the bad guys" with a pretty much yes that's it. One finally comes and tells us no accommodations. I guarantee they filled out seats and did not know how to undo. I would pay double to never fly with them again. Ruined what was a great week by having two preteen kids subjected to sleeping in a run down airport."
Pros: "Pilot's politeness"
Cons: "Nothing given the behavior of Denise and her co-attendant."
Cons: "Customer service was THE WORST! I was in a large group of people that was stopped at TSA and made to re-screen by going through the whole process over again with addition of a sniff by the drug dog. This caused me to RUN to the gate and arrive just as the door shut. Even though I could see the plane sitting there, they would make no accommodations. I missed by flight and had to be booked on another flight leaving 6 hours later."
Pros: "Delayed too much over 2 hours unacceptable. Flight staff didn't care for the inconvenience. Babies crying everywhere intercom was so low or the staff member was too scared to speak up."
Cons: "Boarding was unorganized and slow"
Cons: "worst airline"
Pros: "The flight attendants are great, especially"
Cons: "Fees for everything, poorly organized boarding, poor crew service, poor attitudes! Flight itself was flown OK"
Pros: "the flight left on time and arrived a little early which was just terrific. I have friends complaining about flights being cancelled and big delays. the seats were quite comfortable and the ride was smooth."
Pros: "Absolutely nothing"
Cons: "They sold my seat and closed the flight- never flew. I have to pay three times for another flight to get home."
Pros: "The flight crew were very upbeat and friendly and made the flight enjoyable. The staff also played trivia games with the customers that kept everyone entertained. The flight attendant also gave my small son sticker wings just for flying and was beyond sweet."
Cons: "Our flight was delayed and we originally were all seated with out seat belts waiting to depart to only be told our flight was now delayed and that we all had to exit the plane and wait 2 hours. A flight delay is understandable but boarding and then having to get off was a little frustrating. The flight for the most part was comfortable but wished they at least had a front seat pocket to help hold items during the flight but instead only had elastic bands. Also the tray table is half the size of a normal one so holding a larger lap top is not that comfortable."
Cons: "Came to The airport an 11/2 hour early. Was told my flight was 4 hours delayed with no explanation. During the 4 hours nobody informed me about why."
Pros: "First I heard a lot of negative reviews about Spirit but I was impressed with the new planes an welcoming crew members my flight was quick an safe an we even made it 20 mins earlier than expected"
Cons: "I didn't like the leg room space for your feet an the bins overhead were A Small I didn'tb that I had to pay a fee for a window seat if you requested it that's scrap . Other than everyone complaints about paying for their luggage"
Pros: "New aircrafts"
Cons: "The fact that you have to pay for luggage and limit each bag to 40 lbs. Its very easy to overlook the weight limits for luggage since it shows pricing for overweight bags and because of it I found myself unpacking and re-packing my bags at the check in counter which is very frustrating. Also this airline charges you for little things here and there which defeats the purpose of saving money. I ended up paying more for my seats thinking I they were going to be more comfortable but they were all the same except for executive class (or so I think its executive). So in conclusion I ended up paying almost the same that I would have paid should I have chosen another airline with bags included. Also the seats are DO NOT recline which sucks big time."
Pros: "Cheap flight"
Cons: "That they were not very specific with their baggage allowed. And I was charged a lot more for a single carry on."
Cons: "First of all I have never been charged for my carry-on by any other airline, so that was my first big complaint. Not to mention that a charge of $59 for a carry-on is outrageous, especially when they for some reason charge less to check the bag! Second they are the worst on updating you on any changes to your flight whether it was the time or gate location. My flight on the way to Florida was delayed for four hours, and on my return flight they did not help me check in which caused me to miss my initial return flight and almost had the nerve to charge me a fee to book the flight for the next day. The managerial staff is rude and unhelpful, and if it wasn't for the help one good hearted staff member at the counter I'd still be stuck in Florida. Oh and again they changed my gate on the way to FL and on the way back MULTIPLE times! As a matter of fact, I was not told about my gate change for my return flight until the aircraft was about half way boarded! As far as the aircraft itself, the seats are uncomfortable and they even charge you for water. This was the worst flying experience of my life and will never fly this airline again! I hope Spirit goes bankrupt!"
Pros: "Nothing at all."
Cons: "Cost up front is for tickets, but they will charge you for everything including breathing. Their personal item and carry on policy is illogical. Spend the extra money to take any other airline"
Pros: "Staff was friendly and helpful, boarding went very smoothly, both flights on time."
Cons: "Insanely high baggage fee Uncomfortable hard seats-but actually they gave more leg room by not reclining."
Pros: "good crew, seat was nice at a price.Over- all A good flight."
Cons: "Over 2 hour delay because they had no one to pilot the aircraft ?!!! Unacceptable. Weather, aircraft issues, understandable . Not a bunch of happy campers on that flight !"
Pros: "I got there"
Cons: "Everything else"
Cons: "More hidden fees than I could count. Ended up spending just as much on my checked bags, carry on, and seat as I did for the ticket. Disgraceful!"
Cons: "seats not comfortable. no entertainment, music, video. little leg room. food very expensive, they would NOT even give WATER!!!"
Pros: "Everything ran fairly smooth. Boarding was on time and the flight was on time. The Crew was nice. The seats were bad."
Cons: "A carry on cost more than a checked bag. So I opted for a checked bag. The line, however, was around the building. It took over 30 min just to check the bag in. Also, the price for a checked bag was different than what was quoted on the website. If your flight is longer than an 1:30 and you have more than a bookbag... really consider this."
Cons: "The flights are always delayed for what seems to be no reason."
Pros: "I made it home."
Cons: "Delay after delay after delay Pay for literally everything (tickets, seats, bags, water on the plane...)"
Pros: "Would have liked more information at gate about delay"
Cons: "they cancelled my flights and didn't offer any help"
Cons: "4 hour delay and $50.00 charge for 1 carry on bag. which I thought was way out of line. that was almost the cost of another seat. never again."
Pros: "no issues. carry on was fine, picked my seats no issues with that. flight attendants were very friendly & professional. smooth flight, on time. Aircraft was super clean. there was food and drinks available for purchase. Seats are a bit less "chunky" than other airlines but they were fine."
Cons: "Flight was cancelled at 12 pm because of staffing issues and it's so hard to get anyone on the phone about reservations."
Cons: "This was our first experience with Spirit Airlines. They cancelled the flight about an hour or two before takeoff and it was the last flight for the day. We almost missed our daughters graduation because of this so we got a refund and rebooked on another airline. We won't be flying Spirit Airlines ever again."
Pros: "Flight was on-time. Crew was friendly."
Cons: "No wifi"
Pros: "Wave our bagages because flight was delay a couple of hours But Ft. Lauderdale refuse to wave our fee and our flight was delay a couple of hours."
Cons: "The loud speaker was very low and was unable keep inform of information ."
Pros: "I did not like anything"
Cons: "the seats were uncomfortable, trays were small, seats do not recline,"
Cons: "I was a bit late getting to Newark, but I only had a carry-on, so needed to grab my boarding pass and just get through security. When I finally found the Spirit Airlines counter in the basement, their electronic kiosk wouldn't work. There was a huge line, so the Spirit employees ignored me. I could not get my boarding pass, even though I would have had time to get through security and run to my gate!!! I had to buy a separate flight on United so I could make it to this wedding. Any refund would be appreciated! Spirit Airlines is horrible!!!"
Pros: "The crew was nice and welcoming"
Cons: "The comfort . Worst comfort expirence in traveling ever first time flying with spirit and it will be my last not worth the extra dollars you save ."
Pros: "Good service"
Cons: "Small planes. No leg room. We had to pay $40 for checked in bag but it only allows 40lbs v. 50lbs other airlines allow."
Pros: "The air craf"
Cons: "For a 10 pound item I pay 55 dollars plus the check in front desk lady call me stupid"
Airlines flying from North Carolina to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to New York
Masks required on board, masks provided on flights from North Carolina to New York
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Middle seats unavailable to book on flights from North Carolina to New York
Testing for antibodies, testing for symptoms for flights from North Carolina to New York
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