Terrible. Waited on runway for 1+ hour after landing and then was brought to wrong terminal
My experience with Delta started with my luggage being found ripped open with items missing. The baggage office told me to bring the bag, and I wanted them to see how I found it. The agent refused, so I carried my bag into the office myself. The agent was nice enough to fix the zipper and gave me a red card with a number to call. I followed the steps; first one department, then the baggage department took over. This took more than two hours on the phone. The return flight was okay. The flight lead was checking her meals and then asked if we wanted anything before departure. However, throughout the flight, I had to ask for things because she was reading her book;which I have no issue with if she had been more attentive. At the end of the flight, the pilot appeared annoyed with the flight lead for not following his instructions regarding a meal he had requested; a chicken sandwichand said, "I asked for that for the flight." On the positive side, my work event in Vegas went well, and now I'm home relaxing.
Awful. There was an unexpected delay of nearly three hours because there were not enough flight attendants. I understand this is likely due to FAA regulations; but in that case, Delta should coordinate with smaller airports such as RDU to have extra flight attendants on the ground and "on call". In addition, this was the second 2-hour+ delay to Boston on this route in one week.
It was strange that the flight attendant was so adamant about having phones turned to airplane mode that he was calling out names from networks shown and waiting until they were all gone. I've never experienced that before, and after already working through an hour+ delay, it felt tone deaf. I take dozens of flights per year and have never experienced anything similar.
Flight was delayed multiple time and for more than 1 hr. My onward flight from BOS to MCI was also delayed. These delays have caused me so much inconvenience and Delta does nothing to ensure flights take off on time. No one knew why the inbound flight was delayed and what was the issue.
This flight was originally delayed by ~45 minutes; which is fine. However, there were additional delays due to late offboarding of the prior flight, unclear issues with the boarding process, delays on the tarmac, and exceptionally long taxiing. None of these issues were communicated proactively. Additionally, the flight had exceptionally rough turbulence, which led to a very uncomfortable flight and no traditional beverage service. Again, this is understandable, but it was not communicated up-front by the flight team.
My flight was delayed by 4 hours in 30 minute increments. The gate agents were amazing but the communication was not. We were told that there was a maintenance issue but they didn't know what it was. That didn't inspire confidence. Then they said they found it and it was fixed and the pilot just needed to sign off. Then the pilot needed to talk to the other pilot from the arriving flight and we'd be fine. Then we were waiting for the pilot to call back. Then the maintenance issue wasn't fixed. Then they decided we were getting a new plane (why didn't they decide this earlier??). Fine. But then they announced we were changing gates AND terminals. And we were boarding in 20 minutes. So we all had to run to the new terminal gate. We could have taken off at that time, but we then had to wait for all the people who rebooked on a different flight to book this flight again. That took 30+ minutes because there was only one gate agent. When everyone ditched this flight, I saw it as an opportunity to upgrade to comfort. Delta, the greedy jerks they are, charged me $121. After their delay, their fault, their issues, couldn't even discount an upgrade. They only handed out $12 meal vouchers for the delay. I can't even get a snack from starbucks for that.
If you cant travel Delta One, Comfort Class is the next best thing!
Arrived early, comfortable seats (Comfort+). Mediocre food, poor wifi (intermittent).
Much better than Latam, the worse airline company ever. I hope I don't have the need to fly Latam ever in my life again.
Our vacation started with horribly, 48hr prior to departure SAS airline cancelled our return flight giving us little to no alternative options.
The layover was very long. Other than that, great trip so far
Elderly traveler with disability was bumped from extra legroom to economy with little legroom. He couldn’t bend his knee to fit in the seat. Very uncomfortable for a 7 hour flight and will be reported to DOT. Then the food was disgusting. Boiled chicken with boiled rice and steamed veggies. 3 slices of carrot and one broccoli. We couldn’t eat it. No salt or pepper provided. Disgusting.
Payed $140 xtra for seat arrangement Did not get the preselected seats neiter outbound nor inbound. Absolutely not worth the xtra money
Yes avoid JFK airport at all costs. A horror to navigate.
Our trip plan from Kayak stated we were flying SAS. That was not true. The first leg was a Delta flight. We wasted 25 minutes before finding out to check in with the correct airline. Then our SAS flight for the second leg arrived 25 minutes late, and our third leg flight with SAS closed the gate knowing the flight delay was SAS’s fault, and that this flight would only be backed up 5 minutes. The final kicker was that between Delta and SAS, they lost all our checked luggage.
I was surprised how good an American airline can be - I was really impressed.
It was my wife and me traveling together. We purchased more expensive Economy Plus tickets, but the seat selection was not available, although this was the main reason for buying the more expensive tickets. When I called SAS, I was told that the seats could be selected once check-in is open, i.e., 30 hrs. before departure. On the inbound flight, I could check in only the first leg (Boston-Copenhagen) but the system would not allow me to check in for the connecting Copenhagen-Split flight. On the return flight, I was not able to check in and, therefore, select two seats together at all. I even received an email from the SAS stating that the check-in was open but when I attempted to do it, the system would not allow it. Trying to get help by calling SAS customer service was no help at all. Although there are signs at Boston Logan Airport implying that there is a Scandinavian Airlines lounge, there is not one. We were sent to Delta Priority Lounge where we were told that it is for business class passengers only, although the terms of Economy Plus state that the fare includes access to a lounge. The seats and the legroom were no different than standard economy cabin seats. On the flight to Copenhagen, my table was broken (not unfolding completely), so I had to hold the food tray with all the food in one hand while trying to eat with another. Overall, it was definitely not worth it paying for the Economy Plus tickets. Based on my overall experience, it is very unlikely that I will consider flying SAS in the future.
Food was underwhelming. One free coke, charged $$ for one wine. Last year one wine was included. And prices were much lower.
It was difficult to order a children's meal via online or the SAS app. Otherwise, flight crew and experience was great
Overall good. We weren't able to find out about food options for the flight and there was nothing I could eat due to allergies. The biggest problem was getting our checked bag at Logan. Waited an hour!
I loved both of my flights to Ireland and back to Boston. The only negative was it took over an hour for the baggage to be delivered.
A seat was broken There was a delay of 45min A checked bag was missing in Boston
Vegetarian food option was very poor. Effectively, overcooked rice ("risotto"). Zero protein which is always disappointing with no vegetables and poorly seasoned. Basically had lots of carbs on 6-hour flight. Not acceptable for business class in 2026. Flight was otherwise very good.
I sat in the first row behind first class. There was plenty of legroom. The entertainment was great. I saw two excellent movies and one episode of a sitcom. Also enjoyed the flight tracker.
Economy seats a bit small but other than that it was all good.
Better food than other airlines and the flight staff was very attentive and nice.
It was fine. Not worth the premium price. Overhead bins were so high I could barely reach and no crew offered to help me. Average food. Lounge in Dublin - 51st and green- absolutely appalling. Plagued with hordes of flies, dirty, meager food and beverages. Shameful.
I wish Aer Lingus offered free wifi and had power outlets at the seats. Overall, the flight was good. Seat back entertainment had some interesting options. Food and snack options were mediocre at best. I enjoyed the canned red wine.
In business class overhead bins were minuscule. Had to use cabin staff to find a place for my carry-on bag. Boarding process was shambolic, as “passengers who needed assistance in boarding” absorbed an excessive amount of time and attention that Aer Lingus was apparently unprepared for.
It was amazing. I sat in First Class as a Saga Premium member, and my service was top notch. It was wonderful. I only recently joined Saga Club since I do travel to Scandinavia often and enjoy flying through Reykjavik on Iceland Air versus other ways of travelling to Europe. This was my first trip sitting in first class, which I honestly wasn’t expecting!
There were no places to sit at the gate. Most people had to sit on the floor or stand waiting for the gate to open and board. We were told we needed passport and the person hardly looked at them. Maybe for 2 seconds. No announcement made asking to board by row or group. On a 5.5 hour flight the crew only came through the cabin 2 times offering water and buy everything else. For the price of the ticket at least offer free soda! The airliner was very comfortable
Crew was wonderful. I knew going in that the seats were not lie-flat in business class, but they reclined less than I expected. To save on waste, you have to ask for which pieces of the amenity kit you are interested in, which they will gladly give to you. Flight was fairly short, so no issues. I did have one piece of luggage not show up at terminal on landing. They were great about looking for it. Found it...it actually did make the flight and was listed as "not picked up" (?????--we stayed over an hour looking for it, including in the odd-sized baggage claim.) Since "not picked up" they will not ship to my house and I have to go back to airport, which is in another town. I probably could have pressed this issue, but headed back to airport for another flight anyway, so will pick up then.
It didn't happen. Icelandair cancelled the flight from Nuuk, Greenland to Reykjavik, Iceland so I couldn't fly to Portland. Additionally Icelandair rebooked me on a flight that got cancelled too.
How can the airline deploy the oldest 757-200 with a broken down entertainment system and no WiFi for a cross Atlantic 7:50 hr torture chamber experience?? My seat 3A couldn’t be reclined. The footrest was flimsy and useless. And there’s no leg support unlike their newer 737-Max which they lavish on intra-Europe routes. Shame!!
Only drinks included in economy class was water and coffee seat on the 737 were hard as rock. The landing and passport control in Iceland are the worst I have ever seen. 2 hours to clear customs ???? 3 attendants at pass port control out of more than a dozen closed. I” ll never fly to Iceland or transfer through this airport again.
The ticket was reserved in my name but not paid for by underpricer. Alaska airlines was unable to issue my ticket (could not connect the ticket with the PNR) due to an error with underpricer and I spent the better part of 2 hours at the ticket counter trying to rectify.
Awful. The Iceland airport was a complete mess. Boarding was a chaotic, the seats were awful, there was a group of rowdy 20 something men in our row hooting and hollering, ordering alcoholic drink after drink. Yelling and laughing at the top of their lungs and the crew just went along with it. Passengers complained to the men, asking if they could keep it down (it was a night time flight so people wanted to sleep). They never listened crew continued to laugh with them, flirt with them and serve them more drinks. No free food or snacks, seats were horribly uncomfortable. Worst flight I've had in a long time
Overall satisfied and would fly with them again. They could improve the check-in efficiency at BOS, we got backed up because it seemed there were passengers requiring much more time for check in.
Horrible. The flight was delayed by over 3 hours but updates were barely provided. Boarding started 3 hours late then stopped because their system crashed. So now, passengers were standing for 15 minutes in the open waiting to get boarding passes scanned and get on a bus. Duty-free closed around 4-4:30. Only 1 food outlet was open and it was super slow and busy since it was serving passengers from multiple flights. So a number of passengers couldn't buy meals at the terminal. Since the flight was delayed by over 3 hours, we could have been offered snacks on-board. Nothing. The seats barely reclined. In-flight entertainment options were pitiful. Overall, a miserable experience. Never flying on Icelandair ever again. :(
We would have missed our connection from Munich to Boston but we had a van outside the plan that wisked us to our terminal. Much appreciated and we didn’t even realize that Lufthansa had done this until the announcement on disembarkation. Well organized airline! Will definitely fly Lufthansa again!!!
The flight was ok but chargers did not work and the speakers in the back of the cabin did not either. But I am writing because the crew was really, really rude and not only rude but had the curtains always closed, forgot to clear our trays, the bathrooms were filthy and trash was building out, and one of the attendants even had her EARBUDS on while in the cabin. From movement it seemed like she was listening to music, so not even the safety aspect was there. My neighbor s English is not good and they were very dismissive of her. when we deplaned the crew in the back was just chatting with one another and the first class attendant was briefly and said goodnight. It is nice that a crew gets along so well, but they did not take care of passengers at all. They rushed through all the services and otherwise did not go through the cabin to offer water or anything else. i had the feeling of being unwelcome at a party. I am not a grumpy traveller but I thought you really needed to know. Thank you, Carin
Good legroom. Attentive crew. Wine quality poor, you can do better
food, movie entertainment upgraded current, interconnecting flights being on time, we have a 24-hour overlay
Exit row seat that cost extra to book had a bad monitor marked as out of order, so clearly something they should have fixed.
Beautifully maintained airplane, good food, professional crew, top-notch communication. I highly recommend Lufthansa for intercontinental flights between the United States and Europe.
I like the service and the efficiency. I am lactose intolerant and the lactose intolerant meal in business class was not astounding. Also, the business class fully reclining seats are not that comfortable.
I recently had a very disappointing experience with Lufthansa during my round-trip flight, and I feel compelled to share my concerns. Here are the main issues I encountered: 1. **Global Entry Issue**: I added my Global Entry number during check-in, but it did not appear on my boarding pass. This same issue occurred on both my outbound flight to Munich and my return flight to Boston. Despite calling customer service twice for assistance, they were unwilling to help over the phone, which was incredibly frustrating and stressful. 2. **Delays**: Both flights experienced delays, further complicating my travel plans. Punctuality seems to be a significant area of concern for Lufthansa. 3. **Food Quality**: The meals provided were unhealthy, felt cheap, and lacked flavor. Given the airline’s reputation, I expected much better, especially on long-haul flights where meal quality can greatly enhance the travel experience. 4. **Beverage Service**: The beverage cups were disappointingly small and often not filled to capacity, leaving me feeling unsatisfied, particularly on lengthy flights where staying hydrated is essential. I chose Lufthansa based on positive reviews from good friends, but my experience has left me very dissatisfied. I will not be recommending this airline to anyone in the future. Overall, my direct flight experience was far from satisfactory, and I hope they address these issues to improve the experience for future passengers.
Loved flying with this airline. Professional, courteous staff who did everything possible to make the long flight comfortable!
Great flight. Friendly crew. Good food. Nice clean cabin and toilet was a good size. I like the starliner.
