I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...
You cancelled my flight and didn't arrange another. Sent no info except YOUR FLIGHT HAS BEEN CANCELLED. HERES WHAT TO DO NEXT. and the rest of the email was blank???
I feel the service staff do not treat American customers well. I also feel there may be discrimination against minorities.
Yes avoid JFK airport at all costs. A horror to navigate.
Curious and efficient service ! First time flying with SAS and very pleased!
Feels like economy sits are getting smaller especially while eating food
I paid extra for our seats on the way coming back from Stockholm to New York the seats were changed and it was totally waved. This happened to three more passengers.
Airline left me stranded in the U.S. gave me an unrequested refund of 40% of booking and canceled my trip back! When I asked why, the said “we don’t have to tell you why”. “But you can rebook”. Never again! Paid 2x and rebooked on Austrian. What a joke!
Missed a connecting flight and SAS was at fault. I was awarded a $20 voucher in exchange for 8 hours of my time? Gfy.
Food was underwhelming. One free coke, charged $$ for one wine. Last year one wine was included. And prices were much lower.
The check in computers were difficult to use, we waited a long time to get off the flight and the food was terrible on the outgoing flight.
Uncomfortable seats, spotty WiFi, only Biscoff for snack (no one likes those).
boarding announcements werent clear/loud. Tired of those cookies. Of the 3 staff/attendants, 1 was good and the other 2 were mediocre.
Long delays to board due to mechanical issues with plane.
Flight canceled because they didn’t have enough flight attendants. No refunds or credits for future flights
Boarding was awful - no order, people cutting in line, completely chaotic Planes are very old and uncomfortable. Noticeable difference between Delta and United on same route.
It’s was ok just I missed the crew member passing offers water or juice during the flight not just when offer the dinner or breakfast.
The plane was spartan, the seats not that comfortable. It was like flying a super low budget airline. They charged for coffee!!! I have never, ever experienced that before.
we had flown from Okinawa and had breakfast in Okinawa. There were issues with the plane so service was postponed. I asked a crew member if we could get something to eat as I was very hungry. Shevwas so nice that shev brought nuts for all of us. The sad part is that thevnuts were stale but I was hungry so I ate them. My side of the rew was really very nice. Both my wife and I travel quite a bit even though we cannot lift our bags as we get help. My wife asked her dso=ide crew if she could help put up the computer bag. She told he that its not her job. Oh well
Air conditioning was out for about 15 minutes that made it uncomfortable. WiFi went out halfway into the flight. Flight was about 45 minutes late.
This flight moved Gates several times in a short time period, from B to C, which required a substantial walk or rail ride. Then the flight was delayed more than 2 hours and the food was subpar compared to other flights.
The ticket was reserved in my name but not paid for by underpricer. Alaska airlines was unable to issue my ticket (could not connect the ticket with the PNR) due to an error with underpricer and I spent the better part of 2 hours at the ticket counter trying to rectify.
Terrible way of boarding in Reykjavik. Seats comfortable. Meal was good.
Unlike my prior three connections on this latest journey, this flight was fairly good. Only issue was boarding as it was once again one of those Icelandic issues of bunch up, walk in the rain to a bus that then has you run up three flights of stairs to board the plain. I was in Saga class but the bus scramble eliminates any chance you get on first and have to then find a place to squeeze your carry on into an overhead that the people in economy populate so they can grab it on their way out up front. But unlike other Icelandic flights this journey I did find more the of the business class like accommodations then the other air segments. This one found a pillow and blanket waiting for me and I actually received a small cup of sparkling wine and had a bottle of water in place. Service was attentive and the flight departed and arrived on time. Received a menu and had choices of a hot or cold meal. I choose the hot which was cod and it was good. Decent size portion, salad and a choice of dinner rolls. Beverage menu was a selection of wines, beer and soft drinks. Desert was a small Tiramisu. Overall the six hour flight was a good experience for the price point.
The customer service was unbeatable from the wheelchair assist team to the flight attendants. The pilot also did an excellent job managing the turbulence.
Iceland airlines doesn't provide any meal on flight to and from New York, except water and soda. Airline over charge for checking in luggage. I'm really upset.
take snacks and food. purchase options in flight are not great
Good, but I feel there should be a separate boarding line for seniors
Good choices were awful. Crew was wonderful to me as I was disabled and they looked after me
If you are looking for the bare bones in an airline - this will do. The boarding process in Newark and Iceland was so disorganized, I thought there was some sort of emergency. No - this is what they do every time. After a full plane was ready to board in Newark, Icelandic Air insisted that everyone have a paper ticket in hand. Mass chaos ensued as dozens of passengers then had to line up in a different queue. On the 5-hour flight, two tiny glasses of water were dispensed. Yes - I could have ordered food, but not even a pretzel was given for free. In Iceland, a full plane of people waited over twenty minutes in a cattle shoot hallway while the plane was readied. Why were we lined up so early? Kids were screaming and some older adults could not stand for that length of time and also hold luggage. Flight was pleasant with the same two glasses of water -one in a tiny paper cup. Movie selection decent but headphones will cost you $5.00. What airline does that? Charge me five dollars more and give them out to passengers. Shame on you for being so cheap!
There is no food without paying $. Only soft drinks are included in your fare.
Not great - seats were very narrow and food was terrible.
Some of the crew was sassy and not super helpful. The food was okay, but it seems like they were all unprepared compared to my flight I did from JFK to Frankfurt
Food was great but they didn't clear my meal tray for 3 hours. You'd think they could check though the cabin now and then.
Liked - efficiency of boarding with 2 jetways. Checkin was with kiosks with helpful and plentiful workers to help with the process. Munich airport security was very automated, efficient and effective. Free wine and beer! Cons - food was only okay in economy class. Plane bathrooms could have been cleaner.
The flight was wondering, especially the special assistance from airplane to airplane!
For preselected vegetarian meals, they provided vegan meals which were inedible for kids. The attendant was very rude and said they had no vegetarian options and that 8 days prior flight is not enough time to make changes to selections. Absolutely rude staff
Very good, the staff was great the service and everything was very good, without delays very comfortable!
What did we like? Nothing really...The food choice and quality were very poor, seats were uncomfortable, tv screens were dirty full of greasy fingerprints, some of the staff (Not All) were miserable, shall I go on???
Mentioned previously. By a chain of events Lufthansa started, I and my family we treated as fodder; not customers.
Lufthansa cancelled my flight with no support to rebook. Their chat service was a joke.
