Pros: "Nothing, 2 hrs delay waiting for a crew member and plane was ~25% full, no snacks or beverages"
Pros: "Prompt, professional, and smooth landing. Very friendly staff"
Cons: "No entertainment or food, the worst plan ride ever"
Pros: "Priority boarding . Front row seat. Friendly staff"
Cons: "Reclining seats"
Cons: "Two hours delayed, without explanation."
Cons: "3 hours delay made me miss the next flight from MIA - GIG. I had to then spend the entire day at the airport with no accomodations provided. Terrible costumer service."
Pros: "On time"
Cons: "Extremely high charge for carry-on baggage, extremely high charge for changing flight times, no beverage service, seats are very small with no iPhone charger available."
Cons: "I don't like the seats, they have no cushion and they don't recline. Plus the tray table is super small. Also you pay for all drinks. Another thing the pressure is horrible in these planes. It seems they try to cut down on cost so the cabin is not pressurized right to reduced your ears from getting the over pressure from the ascend and descent of the plane."
Pros: "Great flight from Islip to MIA. Looked at another review about water on flights and I was told by the crew that water is FREE!"
Cons: "Seats are small but newly redesigned."
Pros: "Quick flight."
Cons: "The seats don't go back, but you get what you pay for last minute."
Pros: "Nothing really after paying $45 and l have to pay another $45 to go back to Cincinnati"
Cons: "Too much luggage fee $45 is too much"
Pros: "Cheap one way non stop options"
Cons: "Every bit of it"
Pros: "Price Comfort You can pack a backpack for a short trip and not pay baggage fees. Haven't had a delay in a long while. No cancelled flights since flying with them Boarding is typically fast and we typically arrive 15-30min early"
Cons: "Crew is hit or miss Price of onboard snacks is ridiculous"
Pros: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else."
Cons: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. Not worth it at all!!!"
Pros: "Arrived on time/left on time!"
Pros: "On time take off Price"
Cons: "Seats were so uncomfortable my neck and back hurt I paid to upgrade seats for more room I did no good to have more leg room in a terrible seat"
Cons: "They change my flights"
Cons: "Seats, crew, atmosphere, amenities"
Cons: "Red eye flight so food and entertainment were limited. Comfort was an issue if you were trying to sleep as I was in a middle seat."
Cons: "The flight was delayed 4 hours with never an alert to any passengers. The crew didn't even show up until the flight was already supposed to be boarding. I did not receive any message or alert that the flight was continuing to be delayed. I've never experienced anything like this before. And nothing was done to better the situation."
Cons: "The flight was delayed over 3 hours while we waited for a pilot to show up. There is a charge for everything including water or switching to a vacant seat after take-off. An elderly woman became dehydrated and nearly collapsed during the flight. She was moved to the seat next to me where there was an entire empty row. I spent the last 30 minutes of my flight trying to assist her. I am a medical professional and am certain that she was dehydrated. The seats do not recline."
Pros: "Boarding was a little confusing towards the end I said in zone three Arbor they got the preferred passengers board it then they called 12 and three all at the same time"
Pros: "Wow. I will never fly with these clowns again. Plane was delayed 3 hours, a quick walk past the surrounding gates showed that every Frontier flight was delayed by several hours. We were coming out of Vegas, so no bad weather to speak of. Seats were buckets for people, tray table was made for a phone, computer was literally to big to fit on it. $40 for carry on bags! Checked bags cost $35. A small backpack is free but that's it. Crew was nice, the only positive that can be said for this airline."
Cons: "There was an accident that prevented me from arriving at the airport the recommended 2 hours prior to boarding. Anyway I managed to get there a whole 30 minutes in advance but the people didn't even try to let me get through ..they just said No and that was that."
Cons: "I had to pay 2x$45 for my carry on and there was nothing mentioned when I was buying the tickets. I feel robbed an will not fly again with Frontier and will ask my money back."
Pros: "Left on time. Arrived early."
Cons: "Pay for wverything as extra so lower fare is not real."
Pros: "The flight was on time, and actually arrived about a half hour early. The crew was very attentive. Yeah, you have to pay for everything including carry-on, but if you do your homework then you know what bags you can take without having to pay the fee. If I'm traveling on a budget then I would definitely take Frontier again."
Cons: "The chairs were very uncomfortable making sleeping impossible and sometimes painful, but I can't really expect luxury for a flight that cost me $115."
Pros: "Check in, changing seats, baording, flight, landing, -!; disembarking.. all smooth and painless. Thank you!"
Cons: "Seats. No entertainment (i.e TV). All snacks and drink weren't included in airfare; had to pay for water!"
Cons: "those little tables in the back ofthe seat are ridiculous,REALLY?"
Pros: "I don't like the policy"
Cons: "They service suck I don't think they should be in business"
Pros: "Friendly staff."
Cons: "Seats very uncomfortable, tight space, knees/legs cramped. Can't believe the additional prices for a seat, like I have the option to stand! So ridiculous!"
Pros: "The flight took off and arrived on time"
Cons: "All members of the staff were rude (baggage, boarding, in flight, corporate on phone reservations). Purchasing tickets was terrible. Frontier's goal is to find anyway to get additional money from you and they stick it to you. In the end, we paid $200 more for this flight than if we had flown Southwest or JetBlue. I understand that budget airlines remove amenities to help control the cost of the flight. However, this experience felt more like buying a used car from a second hand car lot. The staff seemed to delight in finding ways to get more money from you, everything about the experience screamed cheap, and in the end, I paid more in extras than I did for my tickets! Pass this one over if you are looking for a cheap flight."
Cons: "Paid an extra to get a extra leg room and recliner ($50) when I did the check in... got there yes I had the extra leg space but the seats wasn't reclining the way they advertise... plus no curtain to block the work area from the passengers, a overnight flight with the lights in your face was impossible to sleep."
Cons: "Arriving at O'Hare to take this Frontier Flight.. there was a line a mile long for Frontier Airlines. They created a mess and did not try to assist those of us in line. The line was to check in bags. There were 3 different flights, and it was so unorganized. I realized after an hour that I didn't need to be in this line. I had paid for a carry on, thank goodness otherwise I would have missed this flight, like many did behind me. The flight attendants were rude! I needed to purchase a drink to take some medication, and they made me wait. It was ridiculous."
Pros: "Male steward was hilarious"
Cons: "Seats DO NOT RECLINE on a 5 hour flight! $5 for a soda, no in-flight entertainment, $40 for checked in luggage, $44 for carry-on luggage. Nickel & dime you on everything. I'd rather pay a bit more in fare and get what you get on other non-budget airlines. This is scraping the bottom of the barrel."
Pros: "Seats are short on seat padding. I was told that it would recline. . The.crew was great."
Cons: "Add a buck to the bill and give me coke. Don"t need a snack."
Pros: "Great crew excellent maneuvering of aircraft by flight deck crew."
Cons: "Airline lost my luggage"
Cons: "Mandatory baggage charges are such a ripoff. I could have gone on delta and added miles, thought I was getting a deal. My ticket was $60 extra because of the mandatory carry on fees."
Pros: "The crew was very friendly and helpful. We arrived an hour early . The flight went well. I just enjoyed having staff that were friendly it makes taking Frontier worth it."
Cons: "Worst airline to fly with.. they lie about everything and don't accommodate for any mishaps and discomfort and issues."
Pros: "On time and friendly crew."
Cons: "Cheap no frills. Cattle class and not for the business traveler. Seats do not recline and hardly have any cushioning. This airline nickel and dimes you."
Cons: "Very uncomfortable. Also after paying the extras, not sure if it's worth to fly a "cheaper" airline."
Pros: "Smooth transition getting on and off the flight."
Cons: "There was no tv's on the flight and only complimentary thing we got was water."
Cons: "The return flight has been cancelled and there is very little help on finding an affordable replacement."
Pros: "It felt like time flew by and not a single problem. Left on time, arrived 40min early, and bags were off ASAP. I was asleep for the rest of it, but definitely a smooth one."
Cons: "That the nap was shorter because we arrived 40 minutes early."
Pros: "The crew was nice. Not their fault that the seats are uncomfortable and immovable, and that refreshments are not complementary."
Cons: "The airlines company's only concern is to cram as many people as possible into the smallest possible space. Horribly uncomfortable."
Pros: "The good thing about my experience traveling with Frontier was safety, I don't care about hours waiting to depart as long as technicians staff gives the great light to get on board. Last and not forgotten is a non stop flight so to me al the compliance end up within 4 to 5 hours .The flight crew was very kind with the passengers."
Cons: "Carry on prices wasn't expected at all, snacks are very limited, seats couldn't lean back. Had this experience by been delayed for 4 hours because technical problems and didn't have the nerve to apply a discount or refund on the trip . Some passengers were upset and concerned about connection flights."
Pros: "Everything was excellent"
Pros: "Yes an amazing crew, comfortable seats."
Cons: "Boarding experience is inconsistent board zone 1, 2 and then, all aboard. Out of 4 zones no method to the madness."
Pros: "The crew announcer is funny."
Cons: "Sitting is tight."
Cons: "FLight was delayed multiple times without any alerts"
Cons: "I paid $50 for carry on bag! Too expensive! Same as ticket also front desk workers unfriendly just want to take customers money for luggage"
Cons: "The seats are not very comfortable"
Pros: "On time departure and arrival."
Cons: "Nothing really."
Cons: "Seats very uncomfortable"
Pros: "First flight in six years. Had a great time."
Cons: "The short tray tables didn't allow me to put my laptop on them."
Pros: "Not really nada!!"
Cons: "Like I say change me two times !! $74.00 and $94.72"
Pros: "The spirit employee offered me a seat in the exit aisle. My long legs much appreciated it!"
Cons: "Flimsy, non reclining seat with zero legroom. Also I was charged $57 for a carry on bag and told I should book that online next time to save money. I was given no indication when I booked that there was such a charge. Spirit might work for broke, skinny midgets with no luggage, but for normal travelers it's just as expensive and much crappier."
Pros: "For a quick flight from OAK to LAX, it was perfect. Staff was friendly and helpful when needed."
Cons: "Would not suggest using this airline if you plan on checking bags or bringing a carry on. Costs are more expensive than most airlines."
Pros: "Easy booking and website"
Cons: "A lot of people were out of seats during plane travel to stand around and chat which made it uncomfortable having people hover over me when I was trying to sleep"
Cons: "With Spirit airlines, I paid $57 for a carry on bag... They even charged for water... $18 to pick your seat or let them randomly pick your seat. Theres was I see now why the ticket, was cheap, because you pay for EVERYTHING else... And I do mean EVERYTHING! I normally fly with United, but I found this cheap ticket and got baited in. NEVER AGAIN!!!! Ill pay the extra money for comfort on a 5 hr flight. NEVER AGAIN SPIRIT!!!"
Pros: "Not your average flight crew - personality plus!"
Cons: "Spirit seating - most uncomfortable in the industry"
Cons: "I was bounced from the out-going flight and the return flight was delayed twice...once a scheduled one hour delay, then that one was 45 minutes late."
Pros: "It was clean and process was efficient. I did not get food but got a red wine and it was tasty."
Cons: "Way too tight - not enough space in seat, and I am small. And no wi-fi offered but it is a common offering these days that many people depend on. Service in the plane was fine, but not beyond that."
Cons: "Plane was late and we didn't hear a notice or an apology"
Cons: "They were several hours late which they blamed on construction at LAX"
Cons: "Crew was very rude to one of the passengers seated behind me."
Cons: "Everything. They are unreliable, and a total scam. Read their consumer reports reviews if you want more proof. I ended up paying more then double for my flights in the end of all the trouble they put me through. Cancelling my flights for no reason and charging me to rebook on THE SAME FLIGHT I WAS SCHEDULED TO BE ON. They also charged me twice and refused a refund, even if it's a mistake and their fault, they only do "credit" not refunds. They STOLE from me and then said too bad."
Pros: "Convenient n cheap"
Cons: "No free drink or water"
Pros: "Crew was great. Flight was on time."
Cons: "Boarding was funny because 90% of the flight was group 4 (it seemed) so boarding 1-3 beforehand was kinda unnecessary considering no one was even in that group. I packed light (thankfully) but the thought of paying for carry on is laughable if anyone actually paid. I'd rather just check my bag if I have to pay to carry it on anyway. A little ridiculous to charge for carry on, just make people check their bag if there isn't enough space in flights."
Pros: "Nice seats"
Cons: "The wait"
Pros: "Absolutely nothing"
Cons: "I tried to check in online but it was a convoluted and confusing process, especially on my phone which is all I had access to. I didn't think it would be a problem though, I would just check in upon arrival. I woke up at 5:00 AM, left the house at 5:30 and got to the airport, attempting to check in at 6:18 am for a 7:00 am flight. I was told by an extremely rude agent, that the cut off was at 6:15 am. I was floored. My plane wasn't even boarding yet and there was barely a security line at that point in the morning. Also, I was only three minuntes after the cutoff. She looked at the clock and told me, well not it's already 6:22 and we cut off the check ins on time. You can take the next available flight. At 7:00 PM, for an additional $99. It was Monday morning and I ended up missing half the day of work and spending an additional $230 to fly Southwest out of Burbank. I didn't even get a refund or credit for my flight. I've never been treated so rudely (I spared the details) and I've flown many times back and forth between LA and the Bay and never missed a flight for any reason. I will never fly spirit airlines again and I've told all my friends and family (and ineveitabke my coworkers as well given the circumstances) and many of them are also not going to be flying inn spirit any longer. The airline is not even a discount compared to southwest flights and its way less convenient, on top of the terrible service and credit card pitch once you're onboard. Tasteless, cutthroat, and intentionally confusing and punitive with charges. You might think you are getting a bargain with Spirit, when actually you are getting way more BS than you bargained for."
Cons: "flight was canceled when we were already on the way to airport"
Pros: "staff courtesy and friendly ness !"
Cons: "I paid $57 for my carry-on bag. Their extra fees are a complete disgrace."
Cons: "The most uncomfortable seats I have ever sat in my entire life I guess you get what you pay for."
Cons: "The unexpected charge for carry-on luggage after having already booked my flight. This was my first and last flight with Spirit."
Cons: "My flight was cancelled, no one emailed me, I showed up at the Oakland airport at 8am New Year's day and they didn't have another flight until 3:15pm. I cancelled the flight and had to pay extra money to take a different airline."
Pros: "Nothing didn't experience the flight"
Cons: "Missed the flight, arrived before departure but already closed the door"
Cons: "We thought we found a great price for a quit trip to visit our new niece. We were totally wrong. Spirit charged us more than then the industry norm for a checked bag. I had tried to check it in early online but their mobile functionality doesn't handle payments. So that was $50. When we arrived they were highly disorganized and it wasn't clear what line to get into. Let's just assume that's just part of an airport experience. We get to the gate, and see that the flight has been delayed an hour. We decide to hang out there and learn over the intercom that the flight was delayed 2 more hours. Did they update the screen? Nope. Less than 20 minutes later they were boarding. It gets better though! After partly boarding the flight, they made everyone get out. We were grounded for a long time before and after landing without adequate information from the pilot on why or for how long. Finally when it got to the point I was going to pass out they wouldn't give me water because "I had the entire flight to make a purchase." Never again!! Never!!!"
Pros: "On time"
Cons: "I could not check in using my phone. Had to log onto a computer to sign in online. Was not given my flight info, had to call for it because the online log in said "no itineraries found" when I did have a flight so I had to call and be on hold for 20 minutes before someone would email me my itinerary. Seats do not go back. Flight pricing, I felt tricked and like I was scammed. Nothing is included. Everything is so expensive."
Cons: "How expensive baggage was and the fact I had to pay for a generic seat"
Cons: "They charge you for absolutely everything. They make the tickets cheap and then don't tell you that everything has a fee. The fees are more than the tickets. Never flying with them ever again. My flight was also delayed."
Cons: "One hou in line to check in. They charge for water.. enough said."
Pros: "Nice crew, clean cabin"
Cons: "That the plane was an hour late. In the summer?"
Pros: "Not worth my time"
Cons: "Not worth my time"
Cons: "Baggage was more than the price of the flight. Twice the ch as rge of other airlines & charged for carry on as well. Snacks & beverage were additional charges, even coffee & water. Kept delaying boarding time. Will never use Spirit again."
Cons: "I will never fly this airline again."
Cons: "learning upon arriving at the airport that I had to pay $55 each way for a checked bag. Would prefer that Kayak warn buyers that they are likely to pay over $100 for a single bag other than a purse."
Cons: "I took Spirit airlines years ago in an emergency. It was a terrible experience then. Mostly due to comfort and the condition of the airplane. It felt like we were sitting in a bare plastic container. The fare for this last trip appealed to me until I went to check in and was charged an extraordinary amount for checking a bag and for bringing a carry on on the plane. And then the charge to pick a seat? Please... the fare for this flight ended up being more than my return flight on a more premium airline where I would have gotten to select my seat and fly more comfortably. Worst policies ever. I will never be flying spirit again. That being said, I arrived to my destination safely."
Pros: "Short trip"
Cons: "Damaged luggage, horrible customer service"
Pros: "The cheap fare and the ease of booking."
Cons: "There was a delay"
Cons: "They switched gates 3 times in Oakland. In Los Angeles, we waited on the Tarmac for 30 minutes."
Cons: "CARRY-ONS cost money. They cost more money if you don't buy them ahead of time. It costs extra to CHECK IN WITH AN AGENT. The airline is not upfront about any of this. These charges supposedly keep the cost of the ticket low: You only pay for exactly what you want (ie: if you don't have carry-ons, you can get away with paying less.). This is bullshit. They charge for WATER— tap water— on the plane. It is purely a money making scheme. They don't have repeat customers because they are awful. Oh and the seats are tinier than any flight I've ever been on. Truly the worst flying experience of my life."