Pros: "Planes are clean and comfortable"
Cons: "Communication needs to be better via text or email regarding flight status changes."
Cons: "Please offer more gluten free food options. Thanks!"
Cons: "Maintenance delayed take-off"
Pros: "A very short flight. And you really need to improve leg room."
Cons: "Comfort seems to be up to us, the passengers. You keep taking away our space. And soon , I hear, we won’t be able to recline our seats. And international flights are far worse. But you know that don’t you."
Pros: "BURVANK AIRPORT"
Cons: "I NOTICED I ALWAYS GET A WING SEAT THAT OBSTRUCTS MY VIEW. GETTING TIRED OF BEING SEATED THERE"
Pros: "Quick and organized."
Cons: "Once we we're boarded, it did take a while to leave. But great experience overall."
Pros: "Premium class has great legroom on 737-800. Crew was friendly. Seats were comfortable."
Cons: "The restrooms on the 737-800 are tiny and cramped. The landing in Boston was quite a jolt."
Cons: "Everything was great, beverage service could have been more timely but everything was good"
Pros: "Good coffee"
Cons: "Serve drinks before take off."
Pros: "The person who worked in ther terminal at the podium was awesome. And the flight attendants were nice I heard a flight attendant say she was new to her coworker which sort of shocked me because she didn’t seem new. I think her name was Su."
Cons: "No coffee ... on the way to Seattle?!?"
Pros: "Onboard crew were ok but the gate staff were a bit sassy and rude."
Cons: "Customers service training for gate agents."
Pros: "Foight was great and on time, friendly crew"
Cons: "The gate wasn't available when we landed, and we had to wait 30 minutes until it was free. Made me late to visit a relative in ICU."
Pros: "Food was excellent. Staff was friendly."
Cons: "My luggage is missing. Did not arrive with me to Budapest. Many many important things are missing and cannot be replaced. Please help!!"
Cons: "Flight was delayed but no explanation was provided until we waited more than 30 minutes"
Cons: "My first flight was over booked and I was nice enough to give up my seat, however Alaskan gave me a $250. Voucher for another time. But my frustration with the flight that I was put on to Seattle and the continuing flight from Seattle to Burbank was delayed and not arriving for another hour late at 10:45pm, therefore I had to make other arrangements for a ride home from the Burbank airport costing me more money to pay and Uber ride back home to Simi Valley. Getting home way later than I would’ve liked to (11:45pm) considering I have to be at work at 6am. So I wasn’t too pleased with the flight delays"
Pros: "LOVED having an outlet at my seat. Great movie selections that I didn't have to pay for. Really friendly flight attendants who were very attentive."
Cons: "Flight wasn't quite long enough to watch an entire movie so I planned to watch the end of the movie on the way back but couldn't find it in the selection :( Seemed like the available movies changed over the weekend."
Pros: "Good staff. Friendly crew. Free WiFi for texting is awesome!! And power in every seat."
Cons: "Landing a bit bumpy"
Pros: "Excellent flight!"
Pros: "Customer service at airport was great. Helped us change a flight."
Cons: "No snacks"
Pros: "Everyone friendly and helpful"
Cons: "Landing in Burbank was bumpy and rough"
Cons: "Remove baggage fees"
Pros: "Great service quick boarding and unboarding"
Pros: "Very friendly attendants Smooth ride !"
Pros: "Bigger seats on Portland to Burbank flight"
Cons: "Ticket confirmation numbers are not provided with third party companies. I tried e-ticket #, confirmation #, reservation #s and none of it worked. The flight rep at the counter printed a ticket and told me the number listed on it my confirmation # and I should use it on my way back. That # was expired when I was having problems checking in online."
Cons: "I’ve was falling from the vent above my seat and into my hair and onto my lap... I called the flight attendent over to ask if it would stop and she told me it would not stop, it happens to any window seat because of the vent... I’ve flown a lot and NEVER had ice fall out of the vents repeatedly. Her response to my question was rude and she made me feel stupid for asking about the problem in the first place. The people around be we’re even shocked by her stern and rude response."
Pros: "The service and staff were amazing on Alaska airlines."
Pros: "white wine"
Cons: "Late leaving Bend. Sat on tarmac 30 minutes after arriving in Seattle. Missed my ferry."
Pros: "Politeness and pleasant crew."
Pros: "On time, friendly and comfortable..."
Pros: "Liked the overall experience"
Cons: "The landing was a little bumpy and bad"
Pros: "Fast boarding"
Cons: "Why are Redmond flights always late!?!?"
Cons: "It was very difficult to hear the boarding calls."
Pros: "Very efficient; in-time"
Cons: "No food, but none expected."
Pros: "A short flight is always a great flight -- and the flight attendants were fabulous per usual."
Pros: "Very nice attendant"
Pros: "Friendly service."
Cons: "Flight didn't last longer."
Pros: "GOGO Internet is useless"
Pros: "First time I've ever arrived early. Boarded early because small amount of people on flight, which allowed for us to arrive 15 min early. Great job on the crew's efficiency"
Pros: "Crew's politeness"
Cons: "Flight was delayed over an hour and my mother passed away while waiting for the plane to get going. Also I had to change my original flight because of my mom and Alaska reference send to give me credit even though I had insurance."
Pros: "boarding was good"
Cons: "Slept in the airport because you guys form have connections"
Pros: "Always professional yet relaxed!"
Pros: "Friendly crew. Made good time even with a maintenance delay on the tarmac after boarding. Got home. Lol"
Cons: "Plane was old. No screens. No outlets to plug in anything. Not even headphones. I had the first class divider curtain literally in my lap the whole flight. Ratty dirty old thing, if it's not going to be used get rid of it. Had to physically tie it up then it fell on me and I had to tuck it in my seat pocket to keep it off my leg. Lame food service and minimal drinks. Crew was friendly tho. I've had much better from Alaska in the past."
Pros: "The stewards were friendlier than most airlines."
Cons: "Wish they had tv screens behind the headrests."
Pros: "When landing in Burbank, we were able to exit the plane from both the front and the back! Since I was sitting almost all the way in the back of the plane, this made it very easy for me to exit the plane quickly. The plane also wasn't full to capacity, so I was able to have an entire row to myself!"
Cons: "Our landing into Burbank was very rough! We came in very fast and it was quite a scary experience."
Pros: "The crew is genuinely friendly and helpful. It was a very short flight so there is not much to note. It was on time, and I caught my connection easily. I am very glad they serve the Redmond Oregon to Portland route."
Cons: "This does not apply."
Pros: "Friendly flight attendants, local beer/wine/food options featuring NW small businesses, on time departure, and almost a half hour early landing. Baggage claim at Burbank is always super quick. Great trip overall."
Pros: "Delta is great and made everything easy and comfortable. Loved having the middle seat open. Flight attendants did a wonderful job! This is a great nonstop flight!"
Cons: "Do not like the high baggage fees!"
Pros: "Plenty of room and everything was on time!"
Cons: "A quick drink service would have been nice, it was provided on the same flight going the opposite direction"
Pros: "The space between passangers and the steps the crew took to ensure our safety."
Cons: "Nothing it was a perfect flight."
Pros: "Food & timeliness"
Cons: "Cramped seat and no window (14a)"
Pros: "Crew was great"
Cons: "Lots of screaming children. Not much to do about that..."
Pros: "It was a safe journey good rest and a very smooth operation"
Cons: "More vegan options"
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Pros: "Crew was great!!"
Cons: "Boarding of plane. Should be from Back to front."
Pros: "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Cons: "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
Cons: "Landing was very rough and flight crew kept bumping me with food cart during sleep"
Cons: "Delta is top notch!"
Cons: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."
Pros: "The crew was really nice! They were very energetic!"
Cons: "I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues."
Cons: "Seat assignment with Economy ticket."
Pros: "The gate agent in Medford for delta was awesome"
Pros: "More room in Delta Coach than other carriers"
Cons: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Pros: "It was ok"
Cons: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
Pros: "Excellent flight with efficient service. Flight was on time and friendly staff"
Cons: "WiFi never connects food"
Pros: "The seat was comfortable"
Cons: "Food was quite bad"
Pros: "overall flight great,pleasant trip, courtious well informed crew"
Cons: "In flight entertainment screen down"
Pros: "Crew was very friendly and upbeat. Boarding was quick and easy."
Cons: "I paid for a window seat, and there was no window where I sat. Seats weren’t terribly comfortable."
Pros: "Clean plane, great breakfast options included with the flight. Crew was polished, helpful and genuinely nice! Gate agents at NYC were knowledgeable, organized, and quick. Boarding was a breeze. Impressive selection of movies for onboard entertainment choices."
Cons: "I thought the $11.00 fee for 30 continuous minutes of full Wi-Fi access was a bit pricey, esp when it kept getting disconnected and ended being about a collective 7-8 mins of access."
Pros: "The workers."
Cons: "The selection on an incorrect plane that didn't fit the docking port"
Pros: "The entertainment was really good and the service was excellent. Flight attendants were great. Enjoyed my complimentary beverage and on time departure and arrival."
Cons: "It was hard to understand what zone was boarding. Hard to hear and understand made It impossible. And the plane seemed smaller, seats were very close to one another, and it was difficult to get comfortable. I'm not big either."
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "The staff"
Pros: "Excellent piloting and cabin crew."
Pros: "What can I say...I love Delta!"
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Pros: "Not sure who thought every passenger is 5'6 but for the rest of us, the seat pitch is ridiculously close. Like knees to the seat in front close. I'm 5'10 and I was very uncomfortable the entire flight."
Cons: "See above"
Pros: "Friendliness, spirit, organization of crew."
Cons: "The obvious- no leg room, no food"
Pros: "The plane was clean and well staffed. The crew was nice and helpful if I needed anything. The snacks and drinks are decent and what you would expect: small bags of pretzels or cookies and your choice of Coke product or coffee. Using the mobile Delta app made boarding and finding my gate a breeze."
Cons: "The seats were hard, and it was hard to fall asleep."
Pros: "Premium boarding breakfast sandwich pretty good"
Cons: "My screen stopped working in the middle of an episode."
Cons: "When I got to the airport they were not helping me to get to the right place to get my flight I lost it"
Pros: "I liked the WiFi and Movies. The flight crew was wonderful making a stressful retreat from Hurricane Irma a little better"
Pros: "Received sky boarding despite having a seat near the front. I like the smaller plane because there was plenty more leg room where I was (9c). A variety of free snacks were offered along with starbucks coffee, score! I wish I'd brought my ipad to take advantage of the free wi-fi and movies in-flight. Take-off & landing were very smooth despite a delay upon take-off. Made my connecting flight with time to buy lunch."
Cons: "Spent $130 on a very uncomfortable aisle seat."
Cons: "That we weren't automatically transferred to the next available flight to Burbank."
Cons: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Cons: "I was sitting in the middle seat between two very big (fat) people and it was uncomfortable."
Pros: "I was comfortable in my seat, with the pilot and the stewardesses."
Cons: "I was charged for my carry-on bag. My first time flying I didn't know that I could have a carry-on and pocketbook to take with me."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "The plane was large enough to be comfortable and to moderate the effects of turbulence more than the smaller plane I was on to NYC. The flight attendant was very warm, fun and personable. I enjoyed being able to watch a movie on my phone through the go go app. It was a late flight so I appreciated the lights being turned off."
Cons: "I wasn't happy with the seat selection being made for me at the gate--I was in the loudest part of the plane in the rear. I wish there had been a better selection of snacks, my flight into NYC had many more options."
Pros: "3 hr delay"
Pros: "They held the plane for us due to the air tram malfunction at DFW!"
Cons: "2.5 hour delay no explanation"
Cons: "Cool AC, it was hot! AC barely working or set too low."
Cons: "I hate pretzels. Another option would be cool"
Cons: "A little discouraged that AA doesn’t offer a TV in the headrest for 1st class customers"
Pros: "Everything was great"
Pros: "The crew were very friendly and personable. Boarding and seating went smoothly. The flights all departed and landed on time. The cookies were tasty."
Cons: "The seats are pretty small, not much leg or elbow room. The coffee could have tasted better."
Pros: "Entertainment app and selection of movies good. Also love that you have diet Dr Pepper on your flights. Boarding process efficient"
Cons: "The USB plugs and lower converter plugs didn’t work for the entire flight. Cabin temp is too low, why always freezing??"
Cons: "Awesome Customer Service"
Cons: "They canceled my flight!!!!!"
Cons: "the bumpiest, harrowing flight ever"
Pros: "Good flight good crew"
Cons: "Hated the connection from terminal 5 to terminal 3 we should not have to go through the departure lounge this added 10 mins or more into a very tight connection."
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Pros: "on time!!!!!!!!!!!!!!"
Cons: "small seating, freezing cold!!!!!!!!!!!!!!!!!!!!!"
Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."
Cons: "The service was poor and not friendly. They over sold the flight and put the stress into customers. They kept the flight so cold that I had 2 blankets and still shivering. The seats are so darn tight that the people next to me didn’t fit and I had to sit at a angle for 5 hours. What is dissatisfying is that airlines will continue to treat customers without compassion. We pay for a service and should not be yelled at when you over sell a flight and demand people to check in carry on bags."
Pros: "Timeliness and friendly staff. Arrived before scheduled time..."
Pros: "Crew was very friendly. Flight departure was on time."
Cons: "The food. Same sandwich the last 4 years."
Pros: "Old plane with new seats. The exit row window seat — which they rate as a preferred seat was terrible as the exit door sticks into the plane and takes away your room. And the seat doesn’t recline - they forget to say that."
Cons: "New Airplane"
Pros: "I had to sprint from customs in terminal D to skyrail then skyrail terminal A to gate 33, to make my flight. Could not see gate 33 but heard your staff shout out, "San Antonio"? Very grateful they saw me running or else I would have missed my flight."
Cons: "Being put in seat 30E when there was plenty of other seats available."
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Pros: "I really liked crew, fast boarding"
Cons: "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."
Cons: "Flight was 2 hours late due to weather!"
Pros: "Nothing in particular"
Cons: "Outlet did not work"
Pros: "The counter attendant was helpful in changing our seats so could sit together."
Cons: "The flight attendant when first boarding was extremely rude. We had a bag we brought on three previous legs of our total travel which was considered by all of the other attendants as a personal item. This particular attendant very rudely informed us it was not, and we needed to check it. When we tried to explain the previous flights she responded with “I just explained this to the other passengers...it’s not allowed.” We didn’t argue, and gave the bag to the personnel in attendance, but the tone for the duration of the flight continued."
Pros: "The crew were attentive."
Cons: "There was no entertainment. The boarding should start from back to front."
Pros: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Cons: "Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down."
Pros: "The Boeing 787 is a much nicer plane than the Airbus we flew on from Chicago to Helsinki. The seating on that plane was horrible. You have to recline your seat or you are on the back of the seat in front of you!"
Pros: "quick easy flight"
Cons: "the remodel at LAX is a mess but the shuttles are nice, just be prepared if you have to shuttle to another terminal. Also check food, I went from gate 50A and had to shuttle to 52A and that area only has one area to get something to eat and its just sandwich, and not a lot of choices."
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Pros: "Great food, professional conduct"
Cons: "Couldn't control window tint after we left California"
Pros: "A flight that actually had extra seats? I couldn't believe it. Plus the entertainment options made the 8 hour flight "fly" by (no pun intended)"
Pros: "Arrived early, friendly crew, good exit row seat."
Cons: "When I finally got a seat on the plane, it was fine. The lady at the counter was very helpful!! She helped me get on a flight since LATAM had changed my flight until the next day."
Pros: "Quick time in boarding and exiting plane in Charlotte."
Cons: "Frustrating to pay extra for priority boarding so they don't require that my carry on be checked which requires me to take half of my luggage and shove it in my backpack to make sure that it lands with me."
Pros: "Early departure and arrival, mostly comfortable flight, satisfying food, helpful crew"
Cons: "I did not have the option to reserve an aisle seat in advance, and I was stuck with a middle seat."
Pros: "Tons of entertainment options, friendly crew, flight was on time"
Cons: "My seat was not clean"
Cons: "The airline was changed and I was not aware until I arrived to the airport."
Cons: "While trying to get help with my boarding pass, the woman behind the counter was so rude and nasty. Yelled at me for being at her desk when another American employee took me there."
Pros: "Good free entertainment. Thanks."
Cons: "No good free snacks. Only free drinks."
Cons: "The flight attendants were Garbade"
Cons: "Lax arrival delayed"
Cons: "No tv screens or entertainment"
Pros: "Friendly crew. That the seat next to me was empty allowing me to spead my 6'4" frame out a little."
Cons: "Seat back entertainment is not very responsive to touch control. Film tended to lock up and go blank. Took 15 minutes plus to reboot. I know it is only enetertainment, but I expect when I pay for a ticket that it should all be working correctly."
Pros: "Safely took off, flew, landed. They gave a biscoff instead of bland pretzels"
Cons: "Couldn't understand pilot."
Pros: "Economy comfort seating was nice but overpriced. Not sure its worth the $150 ish i paid. American even seems to charge for aisle seating as a premium."
Cons: "Most of the flight attendents acted likenthey wished they were somewhere else. Tired of there jobs."
Pros: "Smooth ride"
Cons: "Advertised snack pack wasn't the one in the brochure. I had to pay for something I didn't care for. And couldn't put my purchase on my new AA MC because I am new."
Pros: "Absolutely nothing"
Cons: "This airline was extremely disrespectful and treated us like animals after cancelling our flight ..."
Cons: "Showed up 29 minutes before my earlier flight and was evicted. It took 7 hours to get on another one. Then that flight was delayed an hour due to the A/C not working. Frequent business traveler going to avoid AA at all costs from now on."
Pros: "The beverage service and entertainment was fantastic!"
Cons: "I wish the seats were slightly roomier."
Pros: "The seats are cramped and uncomfortable. They were built for Asians & old people who were smaller. Please understand that the descendants of Norway Germany & Native Americans are large people, we require a larger seat! I was stuffed into this seat so tight that today I will have to see a chirop."
Cons: "The different class of seating was silly to me everyone was at the back of the plane open seats every where but you had to sit in assigned seat"
Pros: "Short flight time"
Cons: "We were delayed initially because our jet was given to a different flight which had been delayed due to mechanical problems. Then our incoming flight was first from San Diego, then Los Angeles. The arrival was delayed several times. Then our boarding was delayed several times. By the time we we in the air, we were even later. The flight was so turbulent, there was no food or beverage service, which isn't important anyway since that has become a token gesture by airlines anyway. . If this was an isolated incident, I could ignore it but it seems that this almost always happens when I fly United."
Cons: "Boarding delayed an hour, and another one hour until takeoff. I was late for my meeting for an hour. :("
Pros: "Not much but it was the best price"
Cons: "The space was so tight I couldn't open the lid to my laptop. I had a small personal item, the gate checked my bag, and there was no room for my feet. I just flew Alaska, delta, American,d Lufthansa recently and none of those airlines were as bad. Like a sardine can. I will avoid United at Ll costs."
Cons: "They delayed the flight 4 times. Very unprofessional"
Pros: "Leaving this company in the rear view mirror"
Cons: "Everything was awful"
Pros: "- orderly boarding - calm crew despite many frustrating circumstances which delayed the flight"
Cons: "- Had to wait for catering to deliver carts before take off (this also caused a weight balance issue) - After carts were delivered, we were informed catering had forgotten one which caused more of a delay - While we were waiting, the plane started to become unbearably hot - After finally taking off, we were promised free Directv access for the delay but the entertainment was turned off 5 min into the flight due to technical difficulties"
Pros: "Smooth flight into Denver"
Cons: "Delayed for hours, luggage was lost"
Cons: "Over 1/2 hr late and the worse la ding in history. Has this pilot ever la fed a jet???"
Pros: "Never again 1st class with United. Other than the bigger seat, really not much of a difference that would justify the added cost. I’ve been on many other airlines 1st class. I will say that with h United, it’s just not worth it."
Pros: "Lovely timing. Great crew"
Pros: "Crew was very nice"
Cons: "Cannot use a full size computer. Cannot change positions while seated. Not enough room for legs. Trays are tiny. Was very uncomfortable."
Cons: "They cancelled my flight and made it seem like it was my fault. Took forever to speak to someone! I had to drive to San Francisco last minute because they cancelled the flight two hours before my flight!"
Cons: "I paid 6 dollars to watch TV but the headphones plug in wasn’t working well."
Pros: "Boarding was easy and everything was on time."
Cons: "The first class seats I sat in on both flights were so dirty. There was good on the wall next to me food on the overhead area and the backs of the seats. It was disgusting to see how filthy the airline allows the cabin to be. Needless to say I passed on snacks."
Pros: "United - standard and expected fare!"
Cons: "How can they put you all inside a plane, pull out from the gate and then talk about gate delays for 45 mins? Another 15 mins on holding pattern. All this hoopla for a 45 mins flight!!"
Cons: "Delay getting off due to weather the crew said. This flight was very mediocre – seat was tight, crew were not very social or pleasant. Captain did keep us posted and was apologetic and kind."
Cons: "Flight got delayed 10 hours and united airlines would do absolutely nothing to accommodate or help out situation in any way"
Cons: "got in super late. missed my shuttle. plans impacted"
Pros: "Crew was very kind, helpful, and informative."
Cons: "Outlet doesn't have USB slot for charging."
Cons: "Wifi wasn't working"
Pros: "Arriving to my destination."
Cons: "The flight crew was rude, walking through the aisle sounding bossy, not courteous. I've flown united in the past and not had issues but on both united flights this trip, highly disappointed in the experience."
Pros: "Was able to fly standby and get home earlier. Crew member was nice and friendly."
Cons: "Small plane with limited overhead space, so had to check my bag which caused some confusion in Burbank because my bag like similar to another passenger's bag. Limited food choices. Bought prepared lunch, but wish I had more choices."
Pros: "Easy to board and everyone very friendly"
Cons: "Nothing negative to say"
Cons: "My missed / delayed luggage."
Cons: "This is the second time I have had a flight flat out cancelled to Burbank from SFO for blurry reasons. I was told it was an air traffic control issue. I was re-routed to LAX, which defeats the entire purpose of booking this particular flight."
Cons: "On trip to medford my lugguage got left in san fransisco and was never delivered to me so i went back to airport and it was just sitting there, no one there to give it to me so i had to look for someone to open room so i could get it. Then From medford to san fransisco There was no explanation cancellation, no one at counter for hours to figure out something else, no apology for inconvience, no vouchers for hotel or food since i had to stay at one since flight left so early in am. I had less then 10 mins to get from medford plane to denver plane. Thats running and up 2 flights of stairs and getting to door in nick of time. I missed a day of work and basically unless an emergency i wont fly united again."
Cons: "Flight was delayed by two hours to wait for crew that was delayed elsewhere as they were coming off duty and had to presumably fly them back to Burbank so our entire flight was held to wait for them."
Cons: "Didn't take the flight. I want a refund!! You cancelled my flight and I couldn't take later flight. I had to buy a new flight from AA for $255 to get home in time for work. Please refund me and call at 585-727-9282"
Cons: "Overbooked both my flights and I was a last minute addition to the first flight."
Pros: "Everyone was very polite and easy going. Definitely kept me comfortable(:"
Pros: "Flight attendants were cordial and helpful"
Cons: "Seating in the last row or rows made deplaning very slow."
Cons: "Plane was late then sat on run way for 30 minutes. Over one hour late."
Pros: "Plane was clean and crew was helpful and professional."
Cons: "Flight was not on time."
Pros: "Looks like almost all flights were delayed here. However we were abke to be rerouted yo catch connecting flight thanks to the quick thinking of service staff at terminal. Food/free snack was lacking. Some staff seemed a little short and less attentive. Leg room is a joke with coach."
Cons: "Delay delay delay of flights. I need united to have planes ready on standby in case of delays. This is a serious ongoing issue that no one in planning is paying attention to. So PAY Attention! Will someone please hire a snack maker that can make good low salt, healthy snacks?!"
Pros: "The variety of things to do while I waited to board."
Cons: "There was nothing I did not like."
Pros: "Customer service who helped us switch flights from Burbank to LAX was helpful"
Cons: "Booked and paid for a flight for 4 had no seats, put on another flight that was delayed for 5 hours. Sat in Denver airport for 6.5+ hours with small children. Could not get seats together on second flight"
Pros: "Comfortable. Crew was pleasant."
Cons: "No complaints."
Pros: "Got $200 voucher for overbooking"
Pros: "Everything was fine"
Cons: "Hour long delay."
Pros: "That flight had no entrainment. So it wasn't bad, just not available on that short flight"
Pros: "Short lines at Medford airport"
Cons: "Small plane"
Cons: "Four hour delay"
Cons: "Not enough time between flights!"
Pros: "Once we got going, the flight was quick"
Cons: "We were delayed multiple times! We were late to our car rental and cost us 3x as much to make a new reservation, cause our original rental place was closed"
Cons: "My connecting flight was sent without me- I paid for upgraded seats that I never got, they tried giving me a connector that didn't get back to Baltimore until 1030pm after my day started at 3am for a flight at 5:30am... Then finally got a connecting flight into Virginia and had to drive 2 hours to get my car from Baltimore. Never flying United again."
Pros: "Very professional but friendly flight attendants. Best I’ve encountered in a long time."
Cons: "Was very crowded, trays so tiny. No leg room. Checked bag price unreasonable. Cabin hot"
Pros: "Pdx is a great airport"
Cons: "Getting charged for EVERYTHING with frontier. Pretty classless company."
Pros: "The price was great and the crew was nice."
Cons: "No food, no entertainment, seats don't recline in an airbus A319 or A320 apparently."
Cons: "Considering you paid for luggage, no complimentary beverage service and attendants whom expected "team" work to clean the plane, this was the worst example of customer service I have experienced. I travel frequently and very disappointed in Frontier's service and comfort. The space between seats were uncomfortable for a couple of half marathoners. Again quite disappointed and will be avoiding Frontier in the future, no matter the perceived savings."
Cons: "how many hidden fees -- seats, baggage -- could they come up with... well $50 worth!"
Pros: "Didn't like a single thing."
Cons: "Your horrible gate lady in Denver made us miss a flight because she decided to charge us $90 for 2 Carry on bags"
Pros: "Smooth flight once we got in the air"
Cons: "Flight delayed almost 4 hours"
Cons: "The flight was delayed over two hours, the crew was pretty nice though"
Cons: "They change my flights"
Cons: "I purchased through early online check in round trip carryon for $70. But there is no record and had to pay$45. At PDX."
Cons: "They kept pitching their credit card. They charge extra for every little thing (carry ons, drinks), why would I want their card?"
Cons: "I had to pay additional for any seat I selected. I also had to pay $40 for a carry-on luggage. They offered no snack or beverages. It was ridiculous ! Makes me appreciate Southwest airlines By the time I purchase my seat and paid for One carry-on I was out another $108. Seems like false advertising"
Cons: "The first leg of my trip home started by us being delayed by 30 minutes. Concerning because of connecting flight in Denver. Seats were too crowded-no leg room. I was forced to pay 45.00 to check a carry on bag because of liquids-The flight out on Alaska Airlines allowed for a checked bag at 25.00."
Pros: "Seats were about as thin and hard as plastic lawn chairs - not ideal for a red-eye. Attendants were nice but there was basically nothing offered and when my sister asked for a ginger ale she was told it would be $2.75. Ha!"
Cons: "Pretty much everything. I can't believe you have to pay $40 for a carry-on bag. !!!!"
Pros: "Nice crew."
Cons: "Pay for seat, website said pay for overhead luggage but not true, pay for beverage, no seat recline, long wait for baggage."
Pros: "Fast boarding"
Cons: "Checked bag was $40 each way and everything cost extra. No drinks etc."
Pros: "The crew were very polite, friendly and professional."
Pros: "crew was very good.... boarding good too. we sat in exit aisle so great leg room."
Cons: "hidden cost re seat costs and baggage costs. should have paid more attention to fine print. was not evident until we printed boarding passes. will not use Frontier again."
Pros: "Regular flights are that, they are not first class. Overall it was pleasant, on time, and safe. A normal American experience."
Cons: "The fact that they had no other options to get me to Denver. And the help line barely spoke English. So I lost 2 months of planning and couldn't complete the trip. Wooo a refund. Not what I wanted."
Pros: "The tailwind"
Cons: "Crew was over the top obnoxious with constant announcements and sales pitches for a credit card that probably has a fee associated with each swipe. Seats were terribly uncomfortable and did not recline after having to PAY for a place to sit in addition to the airfare."
Cons: "Boarding. Why can't airlines go back to the old way of boarding from the rear of the airplane first?"
Cons: "I got charged $40.00 for my carry-on bag. A cup of coffee costs $2.99 The size of the tray shrank to 1/3 of the usual size"
Pros: "The flight itself wasn't bad.."
Cons: "Random things came up- we all boarded and were about to push back when they made us all get back off for a bag check done by police. Returning flight- delayed 1.5 hours (10:15am flight out of Portland, OR)"
Pros: "All the employees were very friendly. Plane was clean."
Cons: "I was surprised that no bags were included and there were no complimentary snacks. I understand that those things are excluded to cut ticket prices, but by the time I paid for bags on both flights, I paid as much as I would have for a larger airline."
Pros: "Not to pay for a seat when I check in? Not to pay for a CARRY ON bag?! Not to pay for a drink of water? Or peanuts? Wow."
Cons: "See above."
Cons: "Swindled at the airport to pay $40 for a carry on, with no heads up during the booking process."
Cons: "The number of add-on costs were unexpected and costly. The comfort level was poor (don't like the design of the airbus; couldn't even reach the light and air controls). Even coffee costs extra money. Overall, the experience was poor and I will not fly Frontier again."
Pros: "It was helpful that flight addendants announced the baggage carousel. Seats were comfortable."
Cons: "Extra charges for carry-on bags, any type of drink other than water, & any kind of snack. Need to make people aware of this before purchasing ticket."
Pros: "The seating was nice"
Cons: "That we had to pay for snacks and soda that most airlines give free. I wasn't expecting that so I just went hungry. I also don't like that we have to pay baggage fees."
Pros: "Flight was fine, on time. Just the service I expect but very uncomfortable."
Cons: "Seats were not adjustable, very uncomfortable. Did not feel paying a fee to carry my small duffel was appropriate, added to the expense of my trip. No free food or drink, zero entertainment but I didn't need either."
Pros: "The people were very friendly. The initial price was the lowest to fly."
Cons: "They charged for a carry-on bag, charged for any checked bags, charged to pick a seat on the flight. None of that information is available before purchasing a ticket. I will fly southwest next time."
Cons: "They charge for everything and do not show those costs when booking which as far as I know is illegal. You have to pay to check a carry-on. You have to pay $40 to check a bag. We landed and had to sit on the tarmac since there was nowhere for our plane to go. The flight attendants were chilly. The seats don't recline. The tray table is 3 inches wide. It's a junk-o airline and I will NEVER fly it again."
Pros: "I enjoyed actually arriving at my destination."
Cons: "Boarding was delayed, they never hire enough staff, 1 hour delayed leaving and 2 hours coming back."
Cons: "no USB outlets on the flight, but it was a new plane. I feel like this is a very cheap way to make flying customers happy."
Cons: "Extra charges for EVERYTHING, including a place to sit. No amenities at all: seats don't recline, tray tables are five inches wide, not even a cup of water without a charge. The ticket may look less expensive, but two people had to fork over another $200 to get on the plane with one bag and have an awful flight. Don't let any company treat customers this badly."
Pros: "Easy boarding, got into Denver early, plane was new and clean."
Cons: "Wasn't informed prior to purchase that any type of bag is an extra fee resulting in this flight costing me $80 more than anticipated. Now this flight ended up costing me more than other airlines but Frontier has far fewer amenities. I won't be flying with Frontier again."
Pros: "The price"
Cons: "Rude gate agents. Actually threw my baggage claim at me and rolled her eyes. Then when we were getting on the plane she never even said a word or made any eye contact with anyone whole she was talking about her weekend plans with the other agent. Worst customer service ever. If I could give negative stars I would."
Cons: "We were stuck on the plane for an hour after landing and luggage took another hour to get. Didn't leave the airport until after 1 am."
Pros: "nice checkin staff in Portland"
Cons: "waited over an hour to deboard plane once it landed, then waited over a hour for bag. Staff had no idea what was causing delays and were very overwhelmed. Even the pilot sounded extremly frustrated when telling us he had made several calls and could not get anyone to answer or open the gate. Totally unacceptable."
Pros: "The crew was nice."
Cons: "The airline takes cheapness to an extreme. You buy a ticket, but that doesn't buy your seat, so you have to pay extra for a seat. The seats are also the most uncomfortable seats you have ever sat on. They are basically a piece of plastic with leather wrapped around them and they do not recline. On the way to Portland I bought the cheapest seat, but on the way back I bought the more expensive... Exact same seat. You have to pay to carry-on luggage (costs more than checking a bag). By the time you buy a seat and pay for your baggage, you end up not saving any money so you may as well fly with a comfortable airline."
Cons: "i dont know why airlines dont board back to front it makes no sense."
Pros: "It was the cheapest flight by a couple hundred dollars."
Cons: "The seats were uncomfortable. There was zero entertainment and no free food on a 5 hour flight. There was an extra $30 charge each way for a normal size carry on. This was not apparent at booking. I flied solo so this wasn't an issue, but you have to pay extra to sit together. It's cheap and you get what you pay for."
Pros: "On time."
Cons: "No snack! Charge for carry-on bags and drinks! Nice flight attendants."
Pros: "The crew did their best with what they had. Hardworking and courteous."
Cons: "Literally Everything else was horrid. The seats reminded me of plastic seats from grade school with a 1 inch cushion. My lower back is currently screaming in pain. The flight was cheap to book but what they didn't tell you when you booked is that you have to pay for carry on. I expect having to pay for checked in luggage but carry ons?? That you have to carry on yourself? And also different from literally every other airline, you have to pay to pick your seats! So yes i paid cheap for a flight but every other generally standard thing cost extra. A can of soda is 2$ which made me laugh so for entertainment there's that."
Pros: "The staff were very helpful and as accommodating as they could be, given we were stuck in the Denver airport for a day."
Cons: "I couldn't believe all of the extra fees they charged- If you have a bad past your purse, expect to pay 80 dollars extra, regardless of whether you check it or not. And expect to pay $40 extra if you want to sit together. I went in unaware of the extra fees- if you know that, you might not feel as cheated"
Pros: "I like how frontier waited until I had driven three hours to the airport to tell me the flight was canceled and when I got there they couldn't even open their own computer system to give me information of a useful variety."
Cons: "I didn't like how I wasn't able to fly anywhere. My flight was cancelled and the next flight wasn't until three days later. Needless to say the next time I travel I would rather ride a blind three legged donkey than fly with frontier."
Cons: "Ridiculous passengers nearly causing a delay in our flight."
Pros: "No thing"
Cons: "The flight don't go same time"
Pros: "The punctuality."
Cons: "The turbulence and the seats were not very comfortable. Otherwise, it was a good flight."