Pros: "I love the lighting and how they served water before they even brought out the full drink service. The lady helping me check in was so helpful too!"
Cons: "Better free snacks :P"
Cons: "Would’ve like tv screens and not have to watch on my phone"
Pros: "The premium seats, snacks and drinks that come with."
Cons: "There needs to be power outlets on the smaller planes. I paid to upgrade to premium and there was no power outlet"
Pros: "Comfortable roomy seats"
Cons: "We had to wait 30 minutes after landing before we could exit the plane."
Pros: "crew amazing, since an added luggage is a carry on, we were given a pass on paying checked in luggage. thank you very much Alaska Airlines"
Cons: "none that I could remember"
Cons: "One of the most turbulent flights I've ever taken. No fault of the airlines....just bad weather all the way to LA...it was awful!"
Pros: "Crew was friendly. I ended up getting the seat in the middle but luckily my seat mates were nice enough to let me get in and out when I wanted to stand up."
Cons: "I would have a better overall rating except there is no category for the check in. I was NOT PLEASED AT ALL WITH the way my baggage irresponsibly thrown on the bag conveyor belt! I could understand the bags were heavy but they were quite light, but tossed as if making a NBA championship free throw!"
Cons: "That there wasn’t anyone to meet us at the gate and we had to wait on the plane."
Cons: "The crew was rude and disrespectful. Disorganized about handing out drinks. Unable to keep passengers from getting up too early on landing or opening bins in an orderly fashion"
Pros: "In comparison to other airlines these days, Alaska Airlines have excellent service."
Pros: "Short and nice"
Pros: "The service, drinks, food and comfort ability were perfect. I couldn’t be happier with my experience."
Cons: "No complaints."
Pros: "On time. Arrived early to LAX"
Cons: "No entertainment on board"
Cons: "The passenger sitting to my left kept falling asleep and his head kept falling on my shoulder. Not quite what I signed up for. Also the inflight entertainment app was very glitchy and I could not get it to work properly."
Pros: "The crew is kind and I appreciated their service while flying"
Cons: "For my first time flying with them, you would hope that your luggage makes it to your final destination. Since it didn’t, many plans in Hancock had to be rearranged and my ride has to rearrange her schedule. Not to mention, I had to rearrange my schedule again just to pick it up at the airport the next day."
Pros: "I was seated next to a person of size. I did not have much room to move and couldn't even put down my tray table. I know the seats are small, I know it's tough when you're big but Alaska needs to force some people to buy larger seats or two seats. Little people have feelings too."
Cons: "I was seated next to a person of size. I did not have much room to move and couldn't even put down my tray table. I know the seats are small, I know it's tough when you're big but Alaska needs to force some people to buy larger seats or two seats. Little people have feelings too"
Pros: "Just want to say how much I truly appreciate the wifi that made it possible for me to message with family during this emergency travel! And then the ability to watch a free movie to pass the time with the in air app was just above and beyond! I was extremely grateful! I ❤️ Alaskan Airlines!!"
Pros: "Lovely flight. Got to sleep all the way."
Cons: "Of course sleeping all the way means I missed out on all those wonderful in-flight free snacks and delicious hot coffee. Not."
Pros: "Amazing crew, great flight. Thank you Sasha!"
Cons: "There weren’t enough cheese plates."
Pros: "We love Alaska Airlines! Smooth flights! Perfect snack selection of all natural gummy bears, almonds, and fig bar for premium class, and love the in flight entertainment. Good job guys!"
Pros: "Everything went as planned. No surprises no drama"
Cons: "Flight was delayed over an hour. Inflight Wi-fi is too expensive. Need better line management for bathrooms."
Pros: "Plugs at every seat and they have me the whole can on ginger ale on my return flight."
Cons: "Very tiny but tasty cookies. Exit rows seats don't recline even slightly."
Pros: "The crew"
Pros: "The flight was thankfully very short!"
Cons: "Crappy service, slow boarding, lack of control of boarding passengers at gate, plane was not as clean as normally expect for this airline."
Pros: "Fast, efficient boarding and managed carry-on space well when selfish dude tried to put 8 bags up for his 4 family members."
Cons: "Food was expensive and just OK."
Pros: "Clean plane, smooth ride, great crew"
Cons: "Gave 4 for entertainment - only a 2 hr flight, but no seat screens"
Cons: "Delayed flight"
Pros: "Clean plane; organized, quick boarding; overhead space for my carry-on (at no extra charge); I didn't get assulted like other airlines do to people; got me where I needed to be at the right time for the right price; free connectivity for messaging (on one flight, second flight wouldn't work)"
Pros: "The flight attendants were very pleasant and welcoming"
Cons: "I didn't like that I was told I needed to wait to use the restroom, then instead of getting to go the attendant asked several others behind me who needed to use it. Very uncomfortable and frustrating."
Pros: "Clean plane. Friendly crew."
Cons: "Couldn't access entertainment."
Pros: "Boarding was easy. Had to check bag because of space, but it was easy"
Cons: "I picked my seat ahead, but when I didn't check in the day before my seat was given to someone else. I checked in that day but already I had been moved, not sure why"
Pros: "Very kind even though I was occupied in distracting myself."
Cons: "The bothersome couple next to me but I am just a grouchy single person anyway!"
Pros: "I like that the planes we very spacious"
Cons: "I didn't like the fact that when we were trying to catch anot early flight they couldn't put us on stand by for Seattle cause my flight was to portland"
Pros: "Decent flight to LAX from PDX. Boarded a little late but we made up the time. I've flown a lot and Alaska is generally slightly above average when it comes to flight quality and usually punctual."
Cons: "I found the process of changing my flights directly from their website to be more confusing and unforgiving than any other airline I've used. Im not using their website again."
Pros: "Glorious leg room! Some airlines have crammed their seats so close together that even someone of average height has their knees jammed into the seat-back in front of them. Not so on Alaskan Air. I had a good 4-5 inches of space between my knees and the seat in front of me. Can't say the same for a lot of other airlines."
Pros: "New planes, spacious seating in coach and first, great service, delightful attitudes and senses of humor, on time or candidly transparently communicative; you just feel relaxed and in good hands flying Alaska Air."
Cons: "Paying for upgrade for first class -- the food could be better, even though it still comes out of a frozen container. As new and clean as the jets are, i'm surprised there are no tv/media screens on seatbacks or overheads ... at least in first class. However, if that's what keeps the prices a little lower on some routes versus United and Delta, so be it."
Pros: "The first united connection plane was junkie dirty needed repair mechanics couldn't fix so they got us off the plane And put us onto a new plane when I arrived in Boston I had missed the last bus or any public transportationI had to wait for four hours until mass transportation resumed in Boston because of the delay of the united planeDelay I didn't want to wake anybody up in the middle of the night"
Cons: "My Alaska flight turned into a United flight on my connection United's plane was old junky dirty"
Pros: "Very low price for round-trip tickets to Portland and back. The flight back was on time and prompt and a lot more leg room than i had anticipated."
Cons: "The limited selection of food."
Pros: "Nothing ."
Cons: "The fact that I was promised a flight @8:55 and didn't leave @ that time but the original flight @7:55 and wasn't informed about it . Or anything until after it left . And my bags went with the flight to Guadalajara and was a big mess. Half of my stuff was missing from both bags !!!!"
Cons: "Nothing, everything was perfect. Thank you Alaska Airlines. We'll use them again in the future."
Pros: "Love that my bag was check through to NAN and didn't have to offload in LAX."
Pros: "Boarding was on time. Slight delay on the Tarmac but plane arrived early at LAX. Some free entertainment on board but you had to have your own device."
Cons: "Service was so so friendly. 2 beverage services with pretzels only. Airlines don't serve hot good anymore."
Pros: "The seats and service"
Pros: "I don't like to fly but this was the best flight ever!"
Cons: "Alaska advertises free on board entertainment with their wifi service, but when you actually browse, you have to pay for anything decent to watch. All the free programs are informational and not entertainment. Other airlines actually let you watch new movies and tv shows for free on your device. And give us the whole can of soda. Seriously just a glass is ridiculous."
Pros: "seats are large and lots of leg room and they allow a free carry on. seamless..."
Pros: "I got free checked luggage since I'm active duty military what's more is the employee where I checked in my luggage at upgraded me for free because of it. The only airline that has done that. That definitely makes me more likely to fly Alaska again. Charging ports that fit many different chargers were nice too."
Pros: "On time service. Seat area comfort was good. Flight attendants were pleasant."
Cons: "Can't think of anything."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "Nothing to like."
Cons: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Pros: "No food, late by hour"
Pros: "Excellent crew and clean aircraft"
Cons: "Sat on tarmac for 20 mins because we were early..."
Pros: "Plane was clean & modern"
Cons: "More leg room"
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Pros: "In flight service was fast and well organized. The dinner was very good. Flight was turbulent free and no isues."
Cons: "The plane was at the gate but it took over an hour for international inspection and a long time for the plane to be cleaned."
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Pros: "Very comfortable, no complaints."
Cons: "No delays. And have the terminal bridge in working order"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Cons: "Took off late. Other than that very comfortable and great experience"
Pros: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Pros: "Movies selection were good, snacks were pretty good"
Cons: "Why make someone pay for an upgraded seat that doesn’t recline? Terrible. Also delayed the flight by an hour, no explanation, and no idea if connections would be made or not. Had to run to my connection and they almost didn’t let me on. Smh"
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."
Pros: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Cons: "Force me to take a bad seat"
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Pros: "Crew were good, flight on time, free drinks"
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "Delta has a good business product. The entertainment system was good. The food was good."
Cons: "The business class crew struck me as distracted and putout to be there."
Cons: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
Pros: "The ground staff at check in was excellent. She was extremely helpful. The flight was on time."
Cons: "Boarding was a scramble. The amount of hand luggage people were allowed to bring on board was excessive and the overheads were crammed full."
Cons: "Waiting in plane for two hour, it got hot and stuff cuz they had to turn of air to defrost plane and was thirsty."
Cons: "I did not like being assigned to a seat that did not recline at all and was given no up front warning so it was a very unwelcome surprise at the start of my 6+ hour flight."
Pros: "Very accommodating crew as we were traveling with my elderly grandmother."
Cons: "Nothing really"
Pros: "Fast and easy flight"
Cons: "It’s was very good flight"
Cons: "Decaf tea"
Pros: "Nice Crew. Very accommodating."
Cons: "The input for the headphones were not working properly at my seat location on the flight. Seat #10c on a A321 Airbus from Miami to L.A."
Pros: "Crew seemed friendly and considerate"
Cons: "Flight from SLT was delayed by weather, so our flight left almost one hour late."
Pros: "Easy check in and boarding"
Cons: "Flight was delayed 45 minutes while sitting on runway"
Pros: "Left on time and arrived early"
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Pros: "That the flight attendant took pity on me when she could see how flustered I was boarding and let me move up to the business class section."
Cons: "The gate agent was awful! She decided that my bag was too big to go onboard even before I put it in the measurement thing. I did have to rearrange some items - but then it fit! Regardless of the fact it completely fit on my first leg of the trip."
Cons: "Changed my flight time bc of Max 8 which ruined my meeting schedule. Then the outlets in my row were not working so I could not do work or watch entertainment."
Pros: "The most cramped seats ever"
Cons: "Had to take shuttle to other side of airport which took over an hour. Very very poor experience. Also, Seats had no room pull down table."
Pros: "The legroom."
Cons: "There was nothing not to like."
Pros: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
Pros: "The crew was probably the only positive thing of the flight."
Cons: "Late boarding because of downsizing plane and overbooking, than sitting on a plane for an additional hour after boarding completed while it was very hot inside. Departed and landed with a delay. Very old airplane with no individual fans above the seats, no outlets to charge devices and no entertainment system."
Cons: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Pros: "Amazing flight..,......... Great service"
Pros: "Dreamliner plane"
Cons: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Pros: "Not much"
Cons: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
Cons: "I was expecting this to be a flight by Japan Airlines but it turned out to be an American Airlines flight. I was expecting and wanted to experience a flight from another airline."
Pros: "The entertainment factor of people with huge bags being told they have to check them at the gate!"
Cons: "Middle seats!"
Pros: "Nice flight once we finally boarded!"
Cons: "Flight was late causing me to run for my connecting international flight in LAX."
Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"
Cons: "All. Disappointed to see Etihad airlines declining so rapidly. What used to be my preferred airlines, not anymore and definitely can predict the downfall."
Pros: "i loved everything but there should be more variety of food and snacks"
Pros: "Pilot was very friendly"
Cons: "Seats were very uncomfortable"
Cons: "Staff were so rude"
Cons: "We arrived 30 minutes early but then we waited 30 minutes for a gate."
Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."
Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Cons: "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
Pros: "Nothing I could not take the flight"
Cons: "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
Pros: "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
Cons: "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Pros: "Old school seat. No foot rest. Small plane to go coast to coast."
Cons: "UI on the entertainment system was horrible."
Pros: "The check in process with the kiosks. It was very easy."
Cons: "They ran out of sandwiches that we had to pay for. We didn't have to do that on the Aer Lingus flight, which was for the same amount of time. In the other flight we had choice in entetainment."
Pros: "QF operated by American Airlines. First time flying AA from LAX to SYD (typically do this trip once a year). Overall a good experience, much better than I was anticipating. They diid not charge for surfboard, which was great. Plane is smaller than Qantas Airbus 380, so boarding and getting off plane was quicker. Would fly again."
Pros: "This airline is evil."
Pros: "It wasn't bad for an American based international flight, but also not wonderful. Crew was great. Snacks were good. The extensive entertainment options were great and enjoyed extensively."
Cons: "The vegetarian options were AWFUL. Like, really really bad. Seats seemed smaller than previous flights."
Pros: "Friendly, efficient service."
Cons: "Very small niggle but it could be very frustrating for people. I watched the Hobbit trilogy on the flight. The films appear in the menu alphabetically. Viewing them this way leads to a 1,3,2 order.... There is no indication (that I saw) for the order they should be viewed."
Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."
Pros: "The seat was a lot better than the first leg. Also the entertainment screen worked."
Cons: "The food was okay but not that good, The male crew steward was very friendly with a couple across from me and gave each of them 8 glasses of wine, even without asking for them, He would just show up with two glasses of wine every 30 mins. All the lady's working were great and friendly."
Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"
Pros: "Comfort, convienience. Great service. Will fly again."
Cons: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
Pros: "The switch up w amaerican air Can't find flight for check in no one is on the phone over night. Finally figured out the prob. Did like amer air And all the shuttling. Chaos"
Flight was very good, no problem
All ok. Just departure by 45 min. Also one hr delay on original trip.
Non stop flight with no issues. Wish they weren’t seasonal to Asheville
Pros: "Frustrated with one of the crew members because I was told my bag was too big. This is ridiculous because it was the same one I got on with and the plane was about half full."
Cons: "Him not worrying about my bag."
Cons: "They charged $3 for water, nothing complementary."
Pros: "Seat accommodations were great Gate assignments at airport should be confirmed before the plane arrived"
Pros: "Crew was very helpful Everything was on time"
Cons: "Very bumpy ride (not anyone's fault) Very uncomfortable seats"
Cons: "The ticket lady was rude just nasty and upset for no reason."
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Pros: "Enjoyed isle seat."
Cons: "Wider seats."
Pros: "Everything was perfect. New plane, super clean!! Even though the seats don't recline, they're still quite comfortable. I love how wide the aisle is...people have plenty of room to move around."
Cons: "Be on time, 3 hour delay."
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Pros: "The prices are good. That's pretty much it. I can't say anything else"
Cons: "you get what you pay for. Both flights delayed. One delayed for 12 hours. limited days to fly out"
Pros: "For exception of price there is nothing I liked about"
Cons: "Uncooperative ground crew App doesn't work if you are not from the US"
Cons: "Lousy airline. Left gate late and unfriendly crew. Wanted to charge me for carry on."
Pros: "Everyone from desk to gate to crew were very friendly. I like alla carte airlines for thier value. I dont need a free soda for and extra $100 ticket price."
Cons: "Needs better organization during boarding. Everyone piles up near the gate. Thry can copy Southwest and make the process smoother."
Pros: "Like the small airport quick boarding!"
Cons: "Not lots of leg room, no reclining seats, bummer everything costs extra even water. But ok for price"
Pros: "Friendly Crew. Staff did expedite our checking bags to make our flight when we asked about our flight that started boarding early and made sure our bags made the flight. Excellent pilots, trip went seamless from wheels up to wheels down."
Cons: "Boarding started 30 minutes earlier than first notified as, Long lines to check bags."
Pros: "Love the Military advantages. Thank you. Feels good to be honored & respected."
Pros: "Great flight. On time. Easy on. Easy off. And amazing fares."
Cons: "Everything great"
Pros: "Love this flight from Belleville to Punta Gorda. On time and great crew."
Cons: "Both departing and return flights were delayed by just over 5 hours."
Pros: "Flight attendants did the best they could; just a bad situation. It happens."
Cons: "Said it was a radio problem, but we were delayed, told we were leaving, delayed, de-planed, changed planes and finally got in nearly four hour late."
Pros: "Although we were late to our gate, the Allegiant staff made sure that we were able to board our plane on time."
Cons: "Flight delayed 3 hours coming in and 5 hours going back. This is unacceptable. I will never fly Allegiant Airlines again."
Pros: "Very efficient service... actually a good experience."
Cons: "The airline nickel and dimes for everything."
Pros: "The original booking price was great."
Cons: "All of the additional charges for the flight may make other airlines cheaper. You even have to pay extra if you pick a seat before you check in at the airport. If you don't print your ticket online or save it to your phone, you have to pay extra for that too! Overall, the worst part about the flight was that the seats are actually very uncomfortable. I'm not sure if this flight was now worth the original case posted."
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Cons: "I flew to my "surprised" 50th bday party with family and to meet more family. The aircraft problems overheated engine, caused us to get out of the plane, move all luggages and wait foe a new plane that also had to be cooled off before reboarding. We were tired and hungry. Missed my bday with family. Very very disappointed."
Pros: "Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them."
Cons: "Entire flight experience."
Cons: "7 hour delay. Giving us delays in increments so we couldn't make a decision to leave."
Pros: "Nothing. We were scheduled to fly back to Vegas at 7:07 then delayed to 8:30 then 10 pm then 11:25 pm now 1:15 am. This is unbelievable, unacceptable and ridiculous! And I have to work the next day. This is unacceptable! I just received another update that now we're leaving at 1:45 am . Please do not, again do not use Allegheny EVER again!!"
Cons: "So many delays. This airline is unreliable, unprofessional! Ridiculous! Please read my comments above. Do not use Allegiant!"
Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."
Pros: "First time flyer on this airline... I loved that it was a DIRECT flight halfway across the country."
Cons: "Where to start... i guess for starters EVERYTHING is an upcharge. I was suprissed the seatbelts were included! Less legroom than a Cesna 152 and surrounded by 159 of my closest friends. And i mean SURROUNDED. That cabin is SO tight! So tight in fact the seats are a blow mold plastic with roughly 1.5" of foam and fabric. Think go-cart bucket seat with some foam rubber and pleather. Then there's luggage... My carry on bag (that I've used for 15yrs) was too big for the jig at the counter so got to check it for an additional $10 (above the $30 i had to pay to bring it) and they charged me $40 for my original check bag. The hitch is that they only allow 40lbs ($1/lb) for that check bag when the rest of the industry says 50lbs is the norm. Oops, gotta pay for that too! And wait for it... sodas are $2 in flight!"
Pros: "We were supposed to have boarded for 5:00, flight was at 6pm. They were missing 1 crew member and could board the plane. She showed up, then they made a announcement that the Oakland flight will be delayed till 8:10 takeoff. I was able to get on a flight to Stockton Airport without problem. They wouldnt tell me what was wrong, and i didnt want to chance that it was the last dlight to Oakland and went with Stockton. The flight was good, you have to pay for your water."
Cons: "They would tell me the problem with the plane."
Pros: "the fare"
Cons: "the service - departure gates completely understaffed, no allegiant gate agent or staff in sight, only subcontractors and 2 that had to run 4 gates. Flight itself was fine."
Pros: "I arrived less then 5 hours late"
Cons: "No free peanuts, no free pritzells,no tv show, no movie"
Pros: "At least I arrived to Oakland eventually. A one hour flight turned into a 7 hour wait and flight"
Cons: "7 hours from Vegas to Oakland. I could have driven. I deserve a reufind voucher"
Pros: "I didn't like anything about them"
Cons: "They made me pay 100 dollars for two bags that would of fit under the seat"
Pros: "It's a budget airline so don'texpect thrills, but it got me to my destination."
Cons: "The boarding agent didn't understand priority comes before group 3."
Pros: "Having to bug hotel staff to make sure to print boarding passes to avoid a $5 charge for each...having to pay for carry-on bags in advance and then unstuff them in the cramped aisles while boarding because the overhead compartments were too small...flight delays on each leg of the trip...staff that seemed lobotomized...seats that have a bar jamming into your lower back and don't recline.... etc., etc, etc, etc, Plus stupid coporate name and a logo that's hard on the eyes! ALLEGIANT SUCKS from its nose to its tail fin."
Pros: "When you add all the separate costs to the initial ticket price your better off flying a "more expensive " airline. Additional costs are for seat selection, unless you want to take a chance of getting stuck in a middle seat, carry on and checked bags and paying for bottled water and soda. Also the seats don't recline so carry ibuprofen if you fly on Alegient."
Pros: "Delayed. Boarded. Unboarded. Left sitting when announced 'low fuel'. Claims of weather. Pulled up radar, zero weather to be found!"
Pros: "It was cheap and was no different than other flights I have taken."
Cons: "Their station at the airport didn't open until about an hour before my flight."
Cons: "Wondering why my initial flight to vegas from oakland wasnt up for review. That experience was terrible. It was delayed 4 hours with no explanation or other compensation. I'll do my best not to fly allegiant again."
Pros: "Spanish speaking lady employee at the counter very helpful."
Not the friendliest service, but rather indifferent, not cheerful.
Cons: "Lol, it's United. What do you expect?"
Pros: "New plane with great overhead bins and comfortable seats and pretty empty!"
Pros: "Good crew, great landing, short flight"
Cons: "The seats are crampy"
Pros: "I think give better instructions"
Cons: "Never I have experience like this in my trips. They canceled the flight they were not helpful in what to do The assistant wasn’t helpful just answering to some people, I don’t think I will let have another experience like these because even I wound suggest this company. Las Time the we’re dela 9 hours my husband was so tired."
Pros: "Plane felt spacious and wifi entertainment was great using the United App."
Pros: "Leg space. Comfortable."
Pros: "Quick and easy flight- not much to say, which is always good news while flying."
Cons: "Small seats."
Pros: "Good flight for the price. Keep your expectations low."
Cons: "Only one snack service for 5 hour flight. A second bag of pretzels would have been appreciated."
Cons: "The disconnect between ticketing and boarding passes between the 2 airlines. We didn't have TSA PRECHK on the boarding passes United gave us in Portland and getting through security was long and tedious."
Pros: "I liked that it was a short flight and that the over-head bins were big enough for my backpack."
Cons: "I didn't like that my friends, who bought their tickets at the same time I did, with their own cards and checked in at the same time as me, didn't get a seat number. I had one assigned when my ticket printed out, after I checked in at the airport after they did. They had to wait until boarding was almost complete before they were afforded a seat. Seemed really strange. With United already having a bad name from recent stories on the news, it made us worry. Don't like worrying when it has anything to do with an airplane."
Cons: "Got stuck in the San Francisco airport and was promised a hotel room for the night when I departed Portland. When I arrived at SFO I was told sorry you have to just stay in the airport My next flight wasn’t until the next morning Shitty customer service"
Pros: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Cons: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."
Pros: "I liked the good options on the flight and the picture menu, the uncomplicated boarding and great check in service"
Cons: "All good"
Cons: "Are the seats getting smaller??? And no leg room."
Pros: "Both our flight where on time and smooth as can be. Stuff was super friendly."
Cons: "Nothen bad to say..."
Pros: "It was an ok flight i guess but there was no good free in flight entertainment."
Cons: "Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down."
Cons: "Plane departed 2 hrs late,taxied 40 min in San Fransisco for lack of access to gate"
Pros: "the price of the flight was the best part of the deal"
Cons: "have to pay for movies, and no good selection of snacks on flight."
Cons: "Terrible uncaring old waitresses overweight, no room for luggage no room for even walk in the plane, kept asking to turn off devices when it is well known devices don't cause any problem. No free internet. Old tired planes, terrible third world airline."
Pros: "Got everything we needed."
Cons: "No complaints."
Pros: "The price"
Cons: "The leg room & the service"
Pros: "At least it wasn't the next day?"
Cons: "I booked A flight from in Oregon to Tucson Arizona but the layover in San Francisco . The flight from Oregon to California was delayed by an hour and a half which caused me to misconnect. United didn't offer me anything, not even a sorry. Terrible service."
Pros: "Flight was fine and flight attendants were nice. Employees at the gate were less than helpful."
Cons: "United booked too many flights when they knew the destination was limiting arrivals. This delayed our flight by 3 hours. Communication to the travelers was poor and misleading."
Cons: "Two hour delay because of scheduled runway maintenance in sfo. If it's scheduled, then why didn't United plan around that"
Pros: "The sunrise"
Cons: "I was on the wrong side of the plane!"
Pros: "I got to fly with friends. It was a short enough flight."
Cons: "You have to pay to use tv, movies, and internet. The tv screen's controls look over a decade old. I hate watching nothing but advertisements so i can buy into United's overpriced entertainment. The plane itself looked and felt ancient. I couldnt sleep to save my life. And the pilots voice was non existent."
Pros: "Liked that we landed safely and I was treated like a human being not just a seat but the accommodation s were a little under what I expected"
Cons: "Flight cancelled had to buy new ticket. Waste of money."
Pros: "Everyone was pleasant."
Cons: "I was not aware of the shortage of legroom on economy class."
Cons: "Delayed by an hour and a half"
Pros: "No one smiled or looked like they were happy with a plane full of vacationers"
Pros: "Nice service , flight was on time and ahead of schedule."
Pros: "The agent handling boarding was very helpful and friendly. The pilot did a great job getting us to SFO safely and smoothly."
Cons: "I was disapponted there was no back-of-the-seat screen for in-flight entertainment."
Pros: "Nothing, please..."
Cons: "I had a connection flight to San Francisco and then from there to Honolulu and the flight from Portland to SF got delayed 5 times to up to 4 hours late so I would've missed my second flight from SF to HNL. They couldn't do anything about it so they put me on the next available flight, the next MORNING. So I had to go spend a night in a hotel which I had to pay for and wait for the next flight in the morning the next day. Next day the flight got delayed yet again this time little over 2 hours. So I would've missed the flight from San Francisco do Honolulu yet again. This time they managed to find a little later flight and put me on that but still had to wait at the airports for over 8 hours. Super mad about how United works... Had problems with my boss as well because I was supposed to work the next day but they rescheduled my flight for that day. Really not a pleasant experience..."
Pros: "The plane was new"
Cons: "Could not be helped but a delay of a little over an hour."
Pros: "Everything from check in to breakfast to boarding was smooth and effortless at PDX. The restaurants are layed out in a smart configuration with plenty of options on either side of security. The staff are friendly and the travelers in the airport are generally personable and in a good mood, which is a stark contrast to the majority of the nation's airports."
Cons: "The boarding process at the United gate could have been more expeditated."
Pros: "Was a nice trip"
Cons: "All was good"
Pros: "Delayed 3 hours with no credit toward another flight"
Pros: "Friendly crew, flight was on time, and all went according to plan."
Pros: "I was very happy with the attendants. Very friendly and helpful. The crew was very professional and informative."
Pros: "Quick to board"
Cons: "Flight was delayed a bit"
Pros: "my first time flying with United was exceptional. it is an overall professional airline. from on time seating to a more luxurious cabin my flight from Portland to San Francisco could not have gone better."
Cons: "Flight was over an hour late"
Pros: "Friendliness of the crew"
Cons: "Having to wait for wheelchairs to be delivered when we requested them before the flight. No aisle chair delivered at all."