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Pros: Nice attendants

Cons: Lack of leg room

Pros: Portland, Oregon agent customer service

Cons: This weekend has been an awesome spending time with my Arizona family..... but my experience at Phoenix Sky Harbor International Airport is DEFINITELY NOT "America's Friendliest Airport" as they like to advertise throughout the airport! When I went to check in with the exact same airline that the 7 of us flew out on, Sun Country Airlines, I was told that my bag was suddenly 9 pounds heavier than when we left.... even though my bag was packed EXACTLY the same and nothing had been added. As we were finishing up paying, a random lady from the ticket counter stopped me and in a very snobby and aggressive way told me I needed to check an additional bag. I was BEYOND CONFUSED because this bag was considered a FREE "personal item" when we left Portland and now I'm being forced to pay an extra $40 dollars. She then started talking to me VERY aggressively and belittling me as if I couldn't afford the extra charges. That was not the problem! I wanted an explanation as to why the policies are suddenly different just 72 hours later? After I re-ran my card and paid the additional charge, we start to leave again, AND THE SAME GIRL tells me I need to check ANOTHER BAG that was considered a "carry on" when we left Portland. She was starring at my family, our belongings, not listening to what I had to say and continuing to harass us, while demanding I pay more money, without answering any of my questions! I spent $120 to check our bags just to get back home- $75 more than when we left! I asked for her badge number to reference my conversation with her when I call and speak to her manager and she refused to give it to me! Her body language was defensive, unapproachable and snobby- rolling her eyes multiple times.I was able to see read her name on her badge before she flipped it over, "Mika" who happens to be based out of Portland International Airport but working out of Phoenix Sky Harbor International Airport today, December 10th. Sun Country Airlines advertised themselves as "travel convenient and trouble free for all passengers"...... WHAT A JOKE! I will NEVER fly on this airline or recommend them to anybody ever in my life! This has been the WORST TRAVEL EXPERIENCE AND CUSTOMER SERVICE in my life. #DoubleWhamy #SunCountryAirlines #SkyHarborInternationalAirport #AmericasWorstService #DontFlySunCountry #NotFamilyFriendly

Pros: Not crowded

Cons: Fees for bags

Pros: Very friendly staff.

Cons: There was a problem with the plane and rather than taking off at 6 as planned we didn't leave until 8am!!! Making us 2.5hrs late for our wedding in Cancun.

Pros: The flight attendants were smiling & seem to genuinely enjoy their jobs. Quick flight, on time, for a good value.

Cons: The United app does not support my phone, so no entertainment for me. It was a short flight & I use audio books, so no big deal. I imagine other Samsung owners are less than happy. Is there a glich in the link? Does it send android users to Mac platforms?

Pros: Crew was fine

Cons: I quit flying United years ago because of their poor management including delays and poor custimer service. I was stuck with United for these flights as my options were limited. Flight delayed, no surprise I guess. And now waiting for flight home that is delayed so I will miss my connecting flight.

Pros: The prevoarding was fine!

Cons: I was sat next to two verge large people that smelled and farted before pushback. One finally got up and left to sit somewhere else. The flight to SFO was fine until landing when they missed the landing and took an extra hour and 15 minutes to get to the gate. Passengers were scared for their lives! I was terrified at one point due to the lack of knowledge shared with the cabin!

Pros: Quick and easy flight- not much to say, which is always good news while flying.

Cons: Small seats.

Pros: New plane with great entertainment arrived 30 mins early

Pros: One of the flight attendants was nice.

Cons: 5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL.

Pros: I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy.

Cons: Everything was great on our flight.

Cons: Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses

Pros: Fuckin love flying Alaska

Cons: My luggages was not come at the destination. We don’t have clothes to changes for 2 days.

Pros: On-time

Pros: Everything was easy and normal. I felt everyone was treated well.

Pros: Not crowded

Cons: Fees for bags

Pros: Everything went very smoothly.

Pros: New seats, pleasant crew

Cons: Flight was already an hour delayed which is understandable and unavoidable. What needs serious improvement and any airport/airline should not tolerate is delays from baggage handling services. Once we boarded we watched the baggage crew unload the last flights bags including USPS parcel cargo. Then our baggage had to be loaded. Sat on the plane for 50 mins before backing out of terminal. Complete lack of urgency on the part of the baggage handlers was very frustrating to many passengers.

Pros: Nice attendants

Cons: Lack of leg room

Pros: Portland, Oregon agent customer service

Cons: This weekend has been an awesome spending time with my Arizona family..... but my experience at Phoenix Sky Harbor International Airport is DEFINITELY NOT "America's Friendliest Airport" as they like to advertise throughout the airport! When I went to check in with the exact same airline that the 7 of us flew out on, Sun Country Airlines, I was told that my bag was suddenly 9 pounds heavier than when we left.... even though my bag was packed EXACTLY the same and nothing had been added. As we were finishing up paying, a random lady from the ticket counter stopped me and in a very snobby and aggressive way told me I needed to check an additional bag. I was BEYOND CONFUSED because this bag was considered a FREE "personal item" when we left Portland and now I'm being forced to pay an extra $40 dollars. She then started talking to me VERY aggressively and belittling me as if I couldn't afford the extra charges. That was not the problem! I wanted an explanation as to why the policies are suddenly different just 72 hours later? After I re-ran my card and paid the additional charge, we start to leave again, AND THE SAME GIRL tells me I need to check ANOTHER BAG that was considered a "carry on" when we left Portland. She was starring at my family, our belongings, not listening to what I had to say and continuing to harass us, while demanding I pay more money, without answering any of my questions! I spent $120 to check our bags just to get back home- $75 more than when we left! I asked for her badge number to reference my conversation with her when I call and speak to her manager and she refused to give it to me! Her body language was defensive, unapproachable and snobby- rolling her eyes multiple times.I was able to see read her name on her badge before she flipped it over, "Mika" who happens to be based out of Portland International Airport but working out of Phoenix Sky Harbor International Airport today, December 10th. Sun Country Airlines advertised themselves as "travel convenient and trouble free for all passengers"...... WHAT A JOKE! I will NEVER fly on this airline or recommend them to anybody ever in my life! This has been the WORST TRAVEL EXPERIENCE AND CUSTOMER SERVICE in my life. #DoubleWhamy #SunCountryAirlines #SkyHarborInternationalAirport #AmericasWorstService #DontFlySunCountry #NotFamilyFriendly

Pros: Nothing. Everything was mismanaged and poorly handled.

Cons: The incompetency

Cons: Boarding was awful. Not enough personnel at check in—huge lines. Could not check in online before flight, so everyone had to get manually checked in.

Pros: Fruendly

Cons: Fees for bags

Pros: Fruendly

Cons: Fees for bags

Cons: Boarding was awful. Not enough personnel at check in—huge lines. Could not check in online before flight, so everyone had to get manually checked in.

Pros: Everything went very smoothly.

Pros: Overall just fine.

Pros: Everything went very smoothly.

Pros: Very friendly staff.

Cons: There was a problem with the plane and rather than taking off at 6 as planned we didn't leave until 8am!!! Making us 2.5hrs late for our wedding in Cancun.

Pros: Nice attendants

Cons: Lack of leg room

Pros: Nothing. Everything was mismanaged and poorly handled.

Cons: The incompetency

Pros: Overall just fine.

Pros: Nice attendants

Cons: Lack of leg room

Cons: Boarding was awful. Not enough personnel at check in—huge lines. Could not check in online before flight, so everyone had to get manually checked in.

Pros: Nothing. Everything was mismanaged and poorly handled.

Cons: The incompetency

Pros: Boarding was easy, plane clean, snacks good.

Cons: Small plane but that’s not really fixable

Cons: Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses

Pros: We left early

Pros: THe crew was super

Cons: Confort no good very tight seats Movies hard to understand Announcements hard to hear

Pros: Comfort of flight. Amazing crew. New clean plane. Great entertainment.

Cons: We were 45min delayed for a 60min flight :(

Cons: My experience: Animal Abuse during boarding, cancellation of flights every single time I’ve booked flights, horrible mess with customer service, just don’t care about people...

Pros: Everything went very well, no food or entertainment so can’t rate. Left early and arrived early, great flight

Pros: Consistently reliable, very helpful and friendly. Comfortable seats, efficient on and off plane. Every employee on the plane or telephone had gone above and beyond to be helpful.

Pros: New seats, pleasant crew

Cons: Flight was already an hour delayed which is understandable and unavoidable. What needs serious improvement and any airport/airline should not tolerate is delays from baggage handling services. Once we boarded we watched the baggage crew unload the last flights bags including USPS parcel cargo. Then our baggage had to be loaded. Sat on the plane for 50 mins before backing out of terminal. Complete lack of urgency on the part of the baggage handlers was very frustrating to many passengers.

Pros: Not crowded

Cons: Fees for bags

Pros: Fruendly

Cons: Fees for bags

Pros: Nothing. Everything was mismanaged and poorly handled.

Cons: The incompetency

Cons: The pplane was two hours late to depart due to technical issues.

Pros: Nothing

Cons: I missed my flight due to Tsa

Pros: I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy.

Cons: Everything was great on our flight.

Pros: Everything went smoothly. Baggage was at carousel before we were, a first.

Cons: Everything was fine.

Pros: This was our first trip to Hawaii on Alaska and we were very happy with the experience. Plane on time, lots of overhead space, crew very pleasant and helpful. We fly to Hawaii at least four times a year and will be switching to Alaska as our preferred carrier.

Cons: There was limited entertainment available on this older 737 plane.

Pros: Comfortable seats, for a sardine can, but that is a given these super efficient cramming of people on the plane days. But the seats were clean and comfortable, the flight crew was professional, and the trip uneventful.

Cons: Bigger seats are probably to much to hope for...

Pros: Friendly helpful staff

Cons: Delayed flight

Cons: Boarding was awful. Not enough personnel at check in—huge lines. Could not check in online before flight, so everyone had to get manually checked in.

Pros: Nice attendants

Cons: Lack of leg room

Pros: The flight was fine nothing special it’s good for getting you from a to b

Cons: The seats are small just like all airlines but no snacks were provided even though the plane was delayed 2 hours because of weather

Pros: Everything went very smoothly.

Pros: Comfort of flight. Amazing crew. New clean plane. Great entertainment.

Cons: We were 45min delayed for a 60min flight :(

Pros: Consistently reliable, very helpful and friendly. Comfortable seats, efficient on and off plane. Every employee on the plane or telephone had gone above and beyond to be helpful.

Pros: First time on Alaska. Smooth flight, quick boarding and deboarding.

Cons: Delayed flight

Pros: Nice people

Cons: Waiting at gate in KC

Pros: One of the flight attendants was nice.

Cons: 5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL.

Pros: Nothing

Cons: I missed my flight due to Tsa

Cons: Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses

Pros: Nice attendants

Cons: Lack of leg room

Pros: Portland, Oregon agent customer service

Cons: This weekend has been an awesome spending time with my Arizona family..... but my experience at Phoenix Sky Harbor International Airport is DEFINITELY NOT "America's Friendliest Airport" as they like to advertise throughout the airport! When I went to check in with the exact same airline that the 7 of us flew out on, Sun Country Airlines, I was told that my bag was suddenly 9 pounds heavier than when we left.... even though my bag was packed EXACTLY the same and nothing had been added. As we were finishing up paying, a random lady from the ticket counter stopped me and in a very snobby and aggressive way told me I needed to check an additional bag. I was BEYOND CONFUSED because this bag was considered a FREE "personal item" when we left Portland and now I'm being forced to pay an extra $40 dollars. She then started talking to me VERY aggressively and belittling me as if I couldn't afford the extra charges. That was not the problem! I wanted an explanation as to why the policies are suddenly different just 72 hours later? After I re-ran my card and paid the additional charge, we start to leave again, AND THE SAME GIRL tells me I need to check ANOTHER BAG that was considered a "carry on" when we left Portland. She was starring at my family, our belongings, not listening to what I had to say and continuing to harass us, while demanding I pay more money, without answering any of my questions! I spent $120 to check our bags just to get back home- $75 more than when we left! I asked for her badge number to reference my conversation with her when I call and speak to her manager and she refused to give it to me! Her body language was defensive, unapproachable and snobby- rolling her eyes multiple times.I was able to see read her name on her badge before she flipped it over, "Mika" who happens to be based out of Portland International Airport but working out of Phoenix Sky Harbor International Airport today, December 10th. Sun Country Airlines advertised themselves as "travel convenient and trouble free for all passengers"...... WHAT A JOKE! I will NEVER fly on this airline or recommend them to anybody ever in my life! This has been the WORST TRAVEL EXPERIENCE AND CUSTOMER SERVICE in my life. #DoubleWhamy #SunCountryAirlines #SkyHarborInternationalAirport #AmericasWorstService #DontFlySunCountry #NotFamilyFriendly

Pros: Very friendly staff.

Cons: There was a problem with the plane and rather than taking off at 6 as planned we didn't leave until 8am!!! Making us 2.5hrs late for our wedding in Cancun.

Pros: Everything went very smoothly.

Cons: Delayed flight

Cons: Smooth sailing no issues

Pros: First time on Alaska. Smooth flight, quick boarding and deboarding.

Pros: Comfort of flight. Amazing crew. New clean plane. Great entertainment.

Cons: We were 45min delayed for a 60min flight :(

Pros: Friendly staff and fast service.

Pros: We drove into the airport and parked. Checked in. Went through security. All in 15 minutes.

Cons: There was nothing that I did not like.

Pros: Crew was phenomenal!!!! So attentive and professional. Great customer service

Pros: Crew was efficient and personable.

Cons: Two and a half hour delay leaving EWR because aircraft was late from prior destination. UAL said FAA limited flights coming in due to weather. Although scattered light rain, no seemingly unusual weather at EWR. No special reward once on the flight to make up for that delay (I.e. still charged for snacks and alcoholic drinks). Delay was very frustrating. Also, not a fan of selections on United WiFi entertainment - very limited.