Leaving on time would have been nice. Any info would have been nice. The customer service at MCO not being a lazy d*ck would have been nice.
Cons: "Everything was nice 👍"
Cons: "Time...8 hours late"
Cons: "The wrong time was put on the calendar and we missed the flight."
Cons: "The screens are old and didn’t work very well for the inflight entertainment."
Cons: "The plane seems dated. My tray table was wobbly and crooked, the video screen was blurry and my headphones jack had a lot of static, rendering in flight entertainment useless. Luckily I had music on my phone."
Pros: "The seat was ok. The crew was very good."
Cons: "Why should I have to buy food and headphones when I bought a ticket through Icelandair that was Business Class?"
Pros: "good snacks and this route (DCA-BOS) has the 2x2 seat configuration so no middle seats."
Cons: "I took this flight last week and this week and both weeks the flight were delayed a minimum of 1.5 hours"
Pros: "Everything was great we left on time. Provide food was awesome"
Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."
Cons: "The specific plane we had for the short trip had mediocre TVs and the seat's headrests were too short for me to comfortably put my head back."
Pros: "The flight was fast and safe!"
Cons: "Tv could’ve worked and the seats should have more space"
Pros: "flight was in 1 hour early!!! not over crowded.. flight crew was nice"
Cons: "baggage fees are ridiculous. tvs are old and hardly work."
Cons: "Entertainment system did not work and my seat did not recline"
Pros: "seat arm was broken and unable to list for east of exiting the chair"
Pros: "Each seat had power outlet for laptop as well as a USB port"
Pros: "I like the fact that the staff was very friendly and accommodating. Seats were comfortable but poor condition (old). WiFi was nice as well."
Cons: "The flight was delayed twice and then jump back to the original time according to the JetBlue app. I had also called the airport I was departing from, and they're updated system said it was the original time, as well. Then they offered 2 wave the fees for cancellation or change of itinerary. So I went to go do that for the next day, because my flight wouldn't land in till 3 in the morning. But right as i clicked the confirm button, it said that offer was no longer eligible. And then it got changed again to the second alert which was 11:40 something, for departure. I understand that there was a severe thunderstorm and tornado watch, and warnings along the surrounding cities, however the continually changes in time, JetBlue and mco were not update with each other, it changed so much, so fast."
Pros: "In-flight entertainment was pretty good."
Cons: "Boarding process took too long and so did deplaning. Airport was disgusting."
Pros: "The flight attendant helped me find a place for my carry on and even stowed it for me. That almost never happens! Leg room was more than I expected. No delays."
Cons: "Entertainment system had to be rebooted 4 times on the return trip. Not a big deal, as I always have plenty of reading material to pass the time."
Cons: "It was kinda ridiculous that jet blue has crew members promote their credit card over the pa system"
Cons: "They really shouldn’t take 20 minutes to advertise their credit card mid flight."
Pros: "The inflight crew was amazing. Natalie was a sweetheart and super helpful. She even gave some of us a tour of the galleys and taught us a few things about Mosaic customers as well as a few other operational things. I didn’t catch the other flights attendants names as they covered more of the back of the plane but they were both insanely hospitable and it was very clear that they loved their jobs as they were having fun. The women who checked us in also accommodated is with Even More Space seats after knowing we were crew members!"
Cons: "As a non-rev I have no room to criticize. Only thing would be that the A/C model was an older version of the A320 (and I know that it will be updated eventually)"
Pros: "Cabin crew were polite and cheerful"
Cons: "Long delay"
Pros: "We were delayed before take-off but the Captain kept us informed, great job!"
Pros: "Great leg room"
Cons: "Uncomfortable seats. Mumbling flight attendant. Couldnt understand anything she said on loudspeaker."
Pros: "Entertainment was great with many options and WiFi included."
Cons: "I think it is time for US airlines to offer complementary meals, especially in a 6 hours flight across US! Just a small bag of chips for a 6 hours flight? European airlines offer full meal for a 2 hours flight..."
Pros: "Comfortable seats with extra legroom, great entertainment system, decent snacks."
Cons: "We love JetBlue, but this flight was delayed three hours with no explanation. Come on JetBlue!"
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Cons: "Checking in was difficult for me. My husband was able to check in through the cruise line. when we got to the airport the counter was not open. i checked in but did not get a seat assignment. When we got to the gate our flight to Boston was delayed until 3am from midnight. I tried getting a seat assignment but was told I had to wait until all the other flights were taken care of. I finally got my seat with my husband after 10p. I am a very nervous flyer so this was very nerve racking for me. But once I got my seat I calmed down. We always fly Jet Blue when we can. The flight itself was wonderful. And the counter folks were very patient with the customers dealing with delays."
Pros: "I don’t think it’s a good idea to change flight time to an earlier time. I missed my flight and then had to deal with the attendants at BWI. They were very rude and unhelpful . The only person that was helpful was a woman by the name of Natalie. I spoke to her over the phone and she was awesome ! If it wasn’t for her my experience would have been horrible. I do not plan on flying on Jet Blue ever again. I thought I was saving money but I ended up spending about 200$ more due to hotel cancellation and over priced long term parking at National airport in DC."
Cons: "Read above!"
Cons: "The plane was miserably cold, with tempuratures dipping well into the 50s on the aircraft. I was shivering and sneezing the entire time, guests in the row in front of my had their leather jackets over their faces. Air was pummeling me in the window seat. It was the most miserable 2 hours on a plane I have ever experienced, and I have been on thousands. I would highly reconsider the tempuratures on the plane seeing as that this could severely sicken children and elderly. I have never experienced this before."
Pros: "All our flights with jetblue were excellent"
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Cons: "Terrible. Cannot believe it took so long after landing to get to the gate. I will never fly jet blue again."
Pros: "The boarding process was fast and easy. Finding the seats was easy. The inflight snacks were acceptable."
Cons: "The flight announcer at the beginning of the flight was super unprofessional. They kept having to stop their script in order to laugh and giggle. Had I not already know how to do the safety procedures, I wouldn't have learned it from him. The seat belt barely fit me. Now, to be fair, I am fat. But, when I had to suck in to belt in, there was no slack on the end. The seat 31C has a busted aux port. I tried to watch a movie, first off the closed captioning didn't work. So I tried to listen. The aux port wiggled in it's casing and there was so much static that there was no point in listening. The off boarding process was very slow and uncoordinated. I understand that they have to off board in a certain order. However, the flight announcer could have kept the rest of the plane updated on the process. Instead we had to sit in claustrophobic silence and fidget while the line of passengers in the aisle did not move."
Pros: "Everyone was very helpful from walking into OIA until leaving plane. I love flying Jet Blue"
Cons: "The flight was delayed several times. The plane was hot. There was a loud crying baby behind us kicking our seats... I thought there was more than one baby and was surprised to see all that was generated by one. Our attendant was a little snarky and dismissive. One entertainment screen was on the fritz, and the sound was messed up on the other, so we hacked them together to make one functioning system for one of us. The fly-fi was out of range for all but the last 30 minutes. The seats seem to be getting narrower, and I've lost weight!"
Pros: "I did appreciate how apologetic the flight crew was and eventually we were able to board our flight. I also appreciated the credit that Jetblue gave me for the inconvienence. That showed sensitivity on their part that was refreshing. I know it is the holidays so its busy, and unexpected situations do arise during these times especially, so at least the credit provided some positive relief to the disappointment."
Cons: "I understand that maintaince is a necessary and usual part of flying planes every day, that said, I had booked the earlier flight for the purpose and intention of getting into Boston earlier to spend more time with my family but arriving 5 hours later than expected was disappointing. Needless to say, the traffic getting out of Boston at 4pm on a Tuesday only added insult to injury. This was also the second time that I had an underwhelming experience overall flying Jetblue so that added to the disappointment."
Pros: "Great process, easy boarding and smooth flight."
Cons: "Would like more healthily snacks included"
Pros: "Haven't flown jet blue that often but it was easy, no problems, on time, roomy, something to drink right away and later a complimentary snack."
Cons: "Not much movie choice"
Cons: "Endless delays and extremely shitty boarding staff."
Cons: "Due to hurricane Irma, people are flooding out of Florida like rats on a sinking ship. So, the security checkpoint is an absolute mess. Meanwhile, the trains at MCO are malfunctioning badly as they chaotically try to replace them. The boarding agent acknowledged these issues as she explained to me and 5 other people that we couldn't get on the plane that wasn't scheduled to leave for 12 more minutes. Finally, thank God, a supervisor arrived and called the captain of the plane who subsequently let us board. Completely unnecessary situation. Very disappointed."
Cons: "Flight left more than 3 hours late. poor communication with passengers to explain till when and why the flight was late"
Pros: "Not much turbulence smooth landing and the cabin team were very professional Loved the flight"
Cons: "Everything eas great"
Cons: "The positioning of the TV controls on the top of the armrest means that it becomes useless as an armrest. I had to hold my right arm in the air so the passenger next to Me could use his controls. I was in a middle seat. The fix would Be to have the controls on the side Of the armrest like on most other airlines"
Cons: "Our flight from Boston to JFK in Ny was delayed an hour. We got to JFK and ran from the plane to the terminal and they had already closed the door but the plane was still there. They wouldn't let us on the flight and it ended up even being delayed for 30 minutes! We talked to JetBlue and they said they couldn't do anything for us so not only did we miss out on a day in Italy, we lost our a ton of money on all the things we booked for Tuesday. We also then had to get a hotel in ny and everything was booked so we almost had to sleep at the airport but luckily we found a place that had a last minute opening. Still was super expensive and no one helped with a "destressed rate". Now we have to wait until 10 again tonight to try to catch the plane to Milan because Emirates only has one flight a day. This has been the worst travel experience I have ever had."
Cons: "Flight delayed twice flight attendants ignored me walked past me when I wanted a drink and didn't ask me if I wanted a drink flight attendants never introduced themselves and went over the safety procedures and evacuation . They made one announcement seatbelt for turbulence and will be in Boston in two hours!"
Pros: "Thoughtful crew."
Cons: "More comfortable seat."
Pros: "Great, friendly crew and excellent customer service from flight attendants."
Pros: "Everything perfect"
Cons: "The only issue that would have improved the trip would be if tickets were free Lol"
Pros: "The crew was great despite the delay."
Cons: "As my mom explained to me, there was a time in the 1960's when flying was a special experience. The flight attendants were proud to do what they did, and treated people with kindness and civility. That is all gone now. It is an ice cold experience. I feel like cattle."
Pros: "That I made it to my destination."
Cons: "Slow and inefficient boarding, small seats, terrible WiFi, No overhead space."
Pros: "The flight was on time... that is about all..."
Cons: "Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again..."
Cons: "Seats that are too small for a 6 foot male. No leg room."
Pros: "Boarding was slow because the flight was sold out."
Cons: "Slow service. Poor loading and unloading."
Cons: "Significant delay-no weather issues, didn't make sense."
Cons: "The tv in front of us was not working and neither was the WiFi on our phones"
Pros: "That I got home."
Cons: "See above."
Pros: "Staff was super friendly and very helpful. They made boarding and the rest of the trip a wonderful experience."
Cons: "The small baby in my row had a hard time adjusting and cried a lot. Can small kids and their parents be seated in a separate area near the east of the plane where they're crying won't be so disruptive?"
Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
Pros: "It was quick and on time."
Pros: "Excellent crew and snacks, we were on time, actually arrived early in Boston."
Cons: "The strong exhaust fumes while in the gate was really uncomfortable. It finally cleared once under way but 10 minutes of breathing it was not pleasant."
Cons: "Lost my baggage"
Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
Cons: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Cons: "Flight was full to capacity"
Pros: "Flight attendants are nice. I picked one of the seats at the end so plenty leg room."
Cons: "OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand."
Pros: "Comfortable seats"
Cons: "Boarding took a long time in the plane. There was confusion as they had passengers going both ways in the aisle .. this forced several ppl to stand in the aisle a long time. One of the air hostess had a major attitude. For example one passenger who was stuck in the middle of other passengers asked her politely if she could help him put the carry on in an overhead bin near her .. and she responded "I cant help you, you need to put it up yourself sir". Not something one expects. She was also terse with passengers, ordering them in an annoyed tone."
Pros: "I didnt know I could only bring one item on board that had to be checked UNDERNEATH the seat in front of me. I didnt have the "right" ticket for over head storage. I had to buy a box for $15 to put my purse in and THEN pay $35 to check my PURSE in! I couldnt check in early. I had to go to the gate to get a seat assignment and then even though my assigned seat was in the 10th row, I then had to line up in groups like Southwest and I guess my punishment for sitting in economy was to wait to board last. I felt like third class boarder on the Titanic. United has become less than a Greyhound bus. They will NEVER be my first choice again! It was HORRIFIC I will go to ANY other airlines before them. P.S. the service at the Houston counter were rude and awful except for Ms. Edwards"
Pros: "Process was super easy, I even emailed my itinerary from United to kayak as requested, and I received updates about the gate, baggage and status before United!"
Cons: "No complaints whatsoever"
Cons: "I miss my second leg because of United and had to wait 7 hours for the next plane.... ruined my vacation"
Pros: "United took GREAT care of me. I never departed MCO. They feared i would possibly be stuck in Houston until the next afternoon so they put me in hotel and gave me a food voucher to stay in Orlando. I am leaving to catch the first flight to Chicago this morning and make it to my final destination in time for my evening plans in Iowa. They turned a bad situation around for me. I love that"
Cons: "I would not have made connector in Houston due to delay"
Pros: "NOTHING AT ALL WHATSOEVER!!!!!!"
Cons: "EVERYTHING!!!!!! I will never fly with united ever again even if it's the last airline left on earth!!!!"
Pros: "The boarding was fast"
Cons: "The seats were too crowded and not comfortable even for only 3 hours flight."
Pros: "United doesn't care about you or any of their customers. Charged me extra fees for luggage then lost my stuff and tell me to write your home office. No thanks but I will let people know how little you care and how poorly you treat your customers. Sorry I flew United!"
Cons: "I changed my seat and the seat I chose was very misleading. The pic showed a lot of leg room and when I sat down the leg room was the worst I've ever had in a place. Even the other 2 sitting next to me were surprised at how much leg room was absent!! Horrible flight. My body is all stiff because I couldn't stretch my legs out"
Pros: "The captain landed us safely"
Cons: "United employee working by the kiosk's was rude and totally UN-helpful. Told me to find someone else to help me. So I did and she was great, took a whole minute to do what needed to be done. Said that the rude employee was like that EVERY day w customers. I said, time to get rid of that employee! Then....a fuel spill, then unload people who were on the plane, then talk of cancelling, then ok to start boarding again. Late leaving, late arriving. But...free snack mix and direct tv to apologize. Big deal! Poor management for a monopoly company."
Pros: "Friendly staff, easy boarding. They got me where I needed to go, and on time!"
Cons: "I'm disappointed in their in-flight entertainment system. Download the app and check out all of the amazing options they have, then try to use it & good luck. It took me 5 hours to watch 20 min of the movie I chose. It just kept cutting out, then would say entertainment service isn't offered, etc. Why are airlines going away from personal TVs & instead having you bring your own device which may or may not work with the service up there? There was also NO room. I'm not a big person, but I didn't even have space to put my bad under the seat in front of me & sit comfortably. I flew back on JetBlue with the same amount of stuff and had ample room. It was interesting to see the difference."
Pros: "The seat nice and comfortable"
Cons: "The pilot taking off was very rocky and landing was extremely rocky:(( not a very smooth flying pilot at all:(("
Pros: "Flight attendants were polite, attentive, and responsive. Very friendly, the captain kept us informed if turbulence was expected."
Cons: "The boarding process felt very disorganized, crew checking names with tickets was not very polite, and very curt with us."
Pros: "Free TV since we were 2 hours delayed"
Cons: "4 delays in 1 day on 2 flights. 2 gate changes with no relay of info and to top it all off my wife and i were reassigned to separate seats at the last minute by the airline and very rudely told to deal with it and to calm down when I simply asked why. We were appalled and embarrassed in front of many others in the gate boarding area. The gate agent in Houston has no place in customer service and was on some kind of a power trip. This surprised me with recent events. We are done with United now for many reasons"
Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
Pros: "Was on time."
Cons: "Flight was completely full so I was stuck in a middle seat. The seat felt small and cramped, so was unable to sleep at all on the overnight flight. There was no in-seat entertainment (although I could have watched stuff on my phone, if I had previously installed the united app, and had sufficient battery)."
Pros: "Crew staff went out of his way to find something for my aisle to snack on when the person next to me asked if there was any snacks on the plane. The plane had to be changed for another plane due to a mechanical issue on the first plane, and the new plane had not been stocked with food after it's previous flight, yet the crew member was able to scrounge up some snacks for us! Also got complimentary directtv - nice, but doesn't make up for not getting home in time yet again."
Cons: "United sucks. I have flown it maybe 10-12 times in the past 2.5 years, mostly back and forth between Chicago and Boston. I have had only 3 round trip flights go without a hitch. Every other trip was delayed. This time 4 hours on my return flight to Boston due to a plane switch, boarding of a new plane to discover a mechanical issue, deboarding, waiting for a new plane, then boarding and sitting on the ground for another 40 min before we were able to take off. I was delayed 1.5 hours on the way to Chicago due to another plane swap (no joke). Still doesn't top but my worst 5 hour delay in Chicago on the way back to Boston because the captain didn't show up. United is atrocious and is my last choice or any airline. Only fly when I'm absolutely forced to now due to no other reasonable choices. They are below delta, JetBlue, American, southwest, and embarrassingly, spirit as well. Terrible."
Pros: "At least there was room to sprawl out and rest."
Cons: "We boarded our plane and during preflight check on the runway the captain learned there was mechanical error (in the right engine fuel something). The issue could not be solved and we had to change planes. On the second plane, the captain shared with travelers that "and two loose wires were found, so it's good we caught that and changed planes". What the heck? Shouldn't basic functions be checked before a plane is boarded? What was supposed to be a 1030 red eye, turned out to be a 1 AM bloodshot eye."
Pros: "On time"
Cons: "Food quality"
Pros: "Boarding is an easy process"
Cons: "Little to no complimentary snacks"
Pros: "Quick boarding"
Cons: "The controls for my TV didn't work and when I asked for it to be fixed, the attendant told me in a frustrated way that she guessed she could move me seats but then just walked away. For a 5.5 hour flight this was pretty irritating because I didn't have access to any entertainment but also I couldn't even turn the super bright TV off."
Pros: "The little waffle cookies you gave away were terrific. I really liked the boarding process with the different lines for each zone."
Cons: "I was not able to view any of the in flight movies because of an error."
I think that everything could have been better. The woman who checked me in at the airport was awful. She did everything to make us miss the flight. She answered with unwillingness, already mentioning that l couldn’t board because of 2 minutes, and we were in the check-in line for more than 5 minutes. She only solved the problem after we started asking several questions about about her reason for not releasing the boarding pass to us. We had a very stressful boarding.
I liked that the flight was non stop, but there was a lack of amenities to enjoy during the 3 hours of flight. The food and beverages were not complimentary which is fine, but some of the snack revenue/ profit could go towards expanding the seats by 2-3 inches or an option for in flight movies.
The flight attendant was late and we boarded an hour later than we were scheduled.
Pros: "Hair plane was very clean"
Cons: "Having to stand in line for 1 1/2 hours just to drop off a previously purchased checked bag is outrageous! There were no staff available to direct the crowds or answer questions and there were only 2 attendants available to check in people and their bags. Your staff was overworked but very rude! You know how many people are flying on your planes why were you so inadequately staffed???"
Cons: "More options for Food (snaks and drinks)"
Cons: "Anithi g"
Cons: "Our bags got lost"
Cons: "All went well, I think thAt on flight 3 hours or more beverages and a snack should be free."
Pros: "Crew was great,seats not so comfortable"
Cons: "Snacks,drink,larger tray table"
Pros: "The flight itself was a nice flight. The captain and first officer were communicative and the few times we experienced turbulence I felt like they immediately tried to minimize it. I had a good amount of room in my seat (I was not in an emergency exit row) and I had no problems with my luggage."
Cons: "There was a 2 hour delay to take off. When your flight is at 7am and you've woken up at 3:30 or 4 to get to the airport on time, it's a bit frustrating to wait an extra 2 hours to leave. The gate agents were woefully uninformed and when they did communicate with passengers it was vague and unhelpful. The gate agents kept referring to the need for "maintenance" on the aircraft. It doesn't inspire a great deal of confidence in the soundness of the plane to hear that the maintenance crew is trying to "fix something in the cockpit." The Departures monitors and my Kayak app were giving me delay updates before the gate agents were. At one point we switched gates (it was the gate directly across from the original gate) and I watched as passengers at one gate literally traded places with passengers at another gate because the flights had swapped gates. It was comical. Overall, just a disorganized, uninformative, frustrating mess."
Cons: "Seats were uncomfortable, tray was half the size of a normal one and they charge for carry ons"
Cons: "The fact i got stranded."
Cons: "The two receptionist at the Las Vegas gate D16 we very very very rude I will never fly frontier again"
Pros: "Low fare"
Cons: "Small seats no leg room"
Pros: "all staff were,very nice and polite to everyone and the plane was almost full"
Cons: "I was unable to download the ticket of my minor age 14 child so on arrival at the airport I told the bag check person he gave us a copy of our ticket for boarding as I showed him we had checked in already but could not see his ticket we were TSA pre checked went on to that area with line I went first using my app boarding pass but they would not let the child in saying his,ticket was not present checked TSA but it was when i checked him in,so we had to go through a 45 + min line a second time. very inconvenient almost making us late for flight."
Pros: "I thought the pilot was funny over the loud speakers, the crew was friendly."
Cons: "The seats were a little uncomfortable I was lucky to have the row to myself but couldn't stretch out because of the oddly placed arm rest."
Cons: "Flight delayed 2-1/2 hours, which I understood, the weather was horrible - BUT First the desk clerks were rude and as if people weren't irritated enough this didn't help Then the flight attendants were rude - all around miserable flight AND they charge for EVERYTHING - you may think you are getting a good deal on tickets, but you pay $40 for a checked bag, the same for a CARRY ON you pay for a decent seat they don't even give you peanuts without charging you I am done with Frontier - will never fly it again!"
Pros: "The flight was smooth and everyone was friendly n plane was clean"
Cons: "Someone took my bro Jordan red flip flops and we put them in the suitcase before we checked in are bags cause he changed into tennis shoes and put his sandals in his suitcase.. not happy that are bags wasn't safe ... wish I knew who to call to complain.."
Pros: "Got me where I wanted to go,"
Cons: "I am allergic to dogs and cats. This is a growing problem for me because it seems that the rules are looser and people keep a pet on their lap and service animals are increasing. There were two on board ( One not a service animal, the other one was) and I spoke to the gate agents who were mostly uninformed and unsympathetic . There is an overall lack luster with everything about FRONTIER and I get the no-frills / buy what you need concept, but there is no accommodation for people with serious allergy, and there is an increasing ability to get the certificate to have a service animal for just about any malady it seems. I respect the need for a service animal. However the passengers who have to sit in an airplane with recirculating air with dander are largely misunderstood. I asked to speak to a FRONTIER supervisor and there was no one to be seen and I got a stock answer from the gate agent in Orkando who was chewing gum so hard, it was difficult to have a conversation. Eventually I gave up my good seat to go further back from the animals who were seated up in front rows. That makes it worse when you have to pass by them to get back to your seat. And again, the gate agents were not helpful in getting me on the plane pre-boarded. Yes I take medication and sometimes I am OK and for the record, there is no truly "hypoallergic dog" for me. That is the excuse I also get. It is tough to live with when people around you do not understand . I was also recently deplaned on United airline because of this problem. I cannot stop flying it is always something now I have to worry about until I get to the gate. I do not wish it on anybody but if you had the reaction of welts itching and swelling it would be better understood as something that needed to be addressed by the airlines. Thank you for reading this long note."
Pros: "Hilarious flight crew- funniest intro and safety tutorial to date."
Cons: "The flight was so cold the entire time and the bathrooms were not kept up."
Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"
Pros: "Nothing abt it"
Cons: "I have traveled many places and have NEVER encountered such horrible service in an airport as I did at your Orlando airport / Frontier counter. I checked hours before was in the airport and long lines an hour and 1/2 before flight leaving and due to your Frontier agents at this counter I was unable to board. This happen to more than one passenger in line with me. This agent continued to argue with me rolling her neck and head at me rather than get me to t gate with an available half hour before take off. There was vomit at the counter which they refused to call anyone to come and clean up but overall NO ONE was on task. I will dispute the extra charges I have incurred due to this fiasco and will NEVER fly Frontier Airlines again."
Pros: "cheap airfare compare to other major carriers.I'm 5 - 7' so legroom wasn't an issue but the rest of the party i traveled with needed more legroom."
Cons: "i had to pay for juice, i think it's absurd. I paid for my Seat and a checked baggage already which is fair to a point, but still, the apple juice was $2.99 for a tiny can. There were no reading materials except for the safety stuff. Carry on items should be included in the ticket price or at least $10 instead of just as much as the checked baggage. FA lady was abrasive."
Pros: "The flight was on time."
Cons: "The crew people at the Frontier check-in desk were very unhelpful and rude. We missed our flight because we arrived at the counter to check our bags past the cutoff time to be checked in by 1 minute (due to long lines). That was partially our fault but the representative who was helping us did absolutely nothing to help us problem solve and seemed almost pleased to tell us that she couldn't take our bags. I rarely see such bad customer service. I have heard that Frontier pays their staff very poorly compared to other airlines and I assume this is why the customer service reps are so jaded."
Pros: "Plane was on time and boarding was easy ."
Cons: "How unprofessional the crew was . Never heard the captain during turbulences . We took a red eye flight and the flight attendant kept waking us up to tell us to let us when the seat belt sign was on or off. Then on the way back , one of the flight was talking/ laughing so hard in the back that the whole plane could hear . And finally , we got to hear a long 5 minutes sales pitch about the new flights Spirit Airlines added . Seats don't recline ."
Cons: "We had already paid the luggage fee and just needed to drop off our bags for our MCO to DEN flight. It started with no curbside check-in. Incredibly poor service at ticketing/baggage check. A mass of people. No directions. Even employees (when asked, not one volunteered any information) didn't know which line was which. Only four people working the counter. And then the airline called for people leaving on a flight after ours and brought those passengers to the front of the line. When we got to the front of the line the employee's response was "You need to be here three hours before the flight." For a midweek domestic flight? ATA treated us like this once. They're long gone. Goodbye Frontier."
Pros: "Prices are decent and everything is a la carte. Crew was accommodating and had more food options than other airlines."
Cons: "Had to pay $35 to bring a laptop bag? Absurd. Also paid extra for front row believing that it was first class however first class did not exist on this flight. Took almost an hour to drop off my bag even with the online check-in. Because of this alone I will be avoiding Frontier unless I have no checked baggage."
Pros: "Excellent value! Decent seat to sit in for 3.5hrs. I gave one star for food because I didn't buy any food that was offered, after all I was only on the plane for 4 hrs total. Smooth ride compared to other passenger reviews, my only other time in a plane was very rough@ landing@ O'Hare Chicago during bad weather, that pilot got a round of applause. I will look to use Frontier Airlines again if I ever fly anywhere."
Cons: "I would have liked internet access but there didn't seem to be any. I would have paid $5 more for WiFi. The seats are a bit cramped but for $50 I wasn't expecting barca-loungers. Since I have only flown once before in my life I was interested in hearing and understanding the safety instructions given by the flight attendant, but she spoke so fast that I (with some hearing loss) couldn't follow her words. I couldn't make much sense of the picture book instructions either because there were few words of actual direction."
Cons: "I never took this light, as it was supposed to be canceled because my departing flight was canceled due to rampant overbooking."
Cons: "I want to start by saying i am totally disappointed in this airline. I am currently in Orlando my flight was supposed to leave at 11:25am today. I have stood in 4 lines twice in lines that the attendent left to go socialize and one i waited for over an hour and than into a secound for well over an hour. I informed them i have a severely autistic son and needed to find a way home as soon as possible. Mind you while all of them watched my son go in and out of meltdowns countinually hitting me. Needless to say in spite of not getting a flight today and being told they can get me on the earliest flight on Thursday and they supply no lodging. No appology no nothing!!! In the midst of it all i met some angels. Ones that hung out and forgave my son for hitting them, let Mazi play with their ears and went looking for people to help us. I even had a woman come up to me and look for flights for me and my son and offered to write a check to get me and my son home. This same woman put $300.00 in my hand to help me. Her name Tracy Morgan from Florida! So inspite of the awful treatment from this airline i am blessed beyond mesure from the human heart of people I have never met and the love and kindness they shared with me and my son! Found a flight tomorrow thanks to my mom leaving at 8am from a different airline. The resort offered to let us stay for another night free of charge."
Pros: "I had no problems with the crew or employees at frontier."
Cons: "I was aware that this airline charged for carry-on's and beverages that other airline companies usually provide fee of charge. However, there were several other issues that I had that soured the experience for me. First of all, the seats were considerably less comfortable. The backs of the chairs were plastic, the try table was so small it might as well not have been there at all, and the leg room was terrible. On the way back there was a line of about 300 people at the Frontier desk to check baggage. I don't know if they simply did not staff appropriately, or if there were too many flights scheduled to take off around the same time, but I've never seen anything like it. They did attempt to fix the issue by pulling the people who had sooner flights to the front of the line, which I was thankful for or I would have certainly missed the flight. However, this could have been avoided by planning flights more appropriately, and certainly was not the most fair approach. Finally, we had to wait for about 45 minutes for our checked bag after the flight as well. This could have been the fault of the airport itself, but I've never had an issue with baggage at this airport before. Overall, I don't think the extra saving was worth it, and I'll likely be flying with a different airline in the future"
Pros: "And they charge for soft drinks and all luggage. All in all Frinyier is a expensive with all their charges as Delta without the better seats, free entertainment, and soft drinks. I won't use them again."
Pros: "Initially the cost of the airfare seemed too good to be true....we ended up paying $190 in addition to the cost of the tickets."
Cons: "1.Hidden costs - we have carry on luggage that ALL other airlines are fine with, but when we got to the gate to board they told us they weren't for carry on and had to pay and additional $60/piece($120 total) and threatened that we couldn't board if we didn't pay. Then they allowed us to carry them on and they fit easily in the overhead compartment. 2.Mass confusion boarding on the return flight. There were designated long lines, then other personnel would make changes to the lines confusing everyone even more. 3.We had our bags pre checked, our boarding passes printed the night before (as recommended by the airlines) to expedite the boarding process and we still had to stand in line with the other passengers who had not completed this ahead of time. It did not expedite anything for us. 4.Seats do not recline, very uncomfortable. 5. No vomit bags....we had a very turbulent decent and many people in need of sick bags. Many ended up vomiting into their personal bags!"
Cons: "They don't email links to checking online. But if you wait to check in at the airport you will be standing in line for a half hour. Though from the looks of the baggage check line, you will wait even longer if you do check in ahead of time."
Pros: "The efficiency of the boarding process. It was organized and fairly expedient."
Cons: "The exorbitant additional fees. Absolutely absurd to charge for a seat and carry-on luggage in addition to the plane ticket itself. My carry-on suitcase is HALF the size of the traditional size and paying $30 to bring it on the plane is insulting. The chairs were uncomfortable. They don't recline, no head rest, and no blankets were on board which made resting for my 5 hours across the country EXTREMELY uncomfortable. For all the extra fees you'd think a movie and some snack packs might be available. Then again, with the trays too small to fit even my mini iPad, there'd be no place to put them. No in-flight entertainment was a bummer too. I've usually been so happy on Frontier. Bit this experience will keep me from flying Frontier ever again."
Pros: "We were forced to wait 15 hours with one delay after another. With one excuse after another. My flight was scheduled for 1001 am. We did not board the plane on time. It was 1145 pm and I did not get to Cleveland at noon, no it was 3 o'clock am with no chance to rent a car to go home I had to call my daughter! And the best part was that my 75 year old wife had to endure this.they would not cancel the flight and allow me to take my wife to a hotle. There were parents with infants as well that was not happy.So to Hume it may concern You have lost several customers because of your failure to take care of your customers!"
Pros: "Flight was direct and smooth. Crew was nice."
Cons: "Most uncomfortable seats ever-and we paid an extra $45 per seat for extra legroom, hoping to be able to sleep-additional fees for everything, no beverage, snack or movie . Absolutely no frills. The seats are like molded plastic thrill ride seats with no padding. Awful."
Pros: "The fact that they charge for carry on luggage encourages people not to bring those over sized bags. So finally there is some room for your stuff."
Cons: "The fact that you find out after you booked that there is "NOTHING" included. You want to check a bag, "That cost extra" You want to bring a carry on bag, "That cost extra" You want to sit with your wife, "That cost extra" You want something to drink, "That cost extra" The worst part is that you have to pay extra for each flight separately. By the time you add all those "That cost extra" together, you can book a flight with an airline that at least serves you a cup of coffee during the flight."
Pros: "The crew, as always, were very polite and helpful and trying hard to make up for errors that were not their fault."
Cons: "My flight was 4 hours late taking off, which was blamed on weather amass although I fond this questionable after reviewing weather in the areaspam involved, I'll give them that. My flight on the way back was over 4 hours delayed for no reason that I could glean from speaking with representatives. We got no advanced notice even though the plane had not yet left a destination around 4 hours away. We were told a plane was coming from another airport and would be there by 6. The plane did not arrive until 9. No explanation. No compensation. Nothing."
Pros: "The employees were nice."
Cons: "The line at the airport to drop off my luggage (which was prepaid) was crazy long as most people had not prepaid and some were trying to pay with cash (which Frontier does not accept). Even tho I had my boarding pass printed and luggage paid for I waited almost an hour in this line - and I arrived 2 hours 1/2 early. After arriving in Cincinnati the luggage took at least 40 minutes to arrive at the pick up point. On my outward bound trip to Orlando the luggage took over an hour to arrive at the luggage carousel. It seems that Frontier does not have a good rapport with the baggage handlers at the airports."
Pros: "Simple. No surprises. Low cost."
Cons: "check in took too long. Even though we pre checked the bag drop line moved slower than check in line. Not enough agents."
Cons: "O couldn't take the flight because the cost of my luggage exceeded the costed my fight & was not allowed to cancel for refund of any kind."
Pros: "The ontime schedule of the flight which went well"
Pros: "Absolutely nothing."
Cons: "The website was down when I was trying to check in online, so I had to pay $40 per bag instead of $30. it was still down a week later when I was returning home, so I called the contact number to pay for my bags, which took half hour. They do not provide free beverages, you must pay $1.99 for a soda or water. They nickel and dime you to death. The seats were extremely uncomfortable and do not recline. Worst airline I have ever experienced, and I have flown over 100 times. Skip Frontier and pay the additional cost for a better airline, or you will have regrets!"
Pros: "The flight landed early."
Cons: "We spent 15 minutes taxi-ing off and on the runway. Baggage was sent out 27 minutes after passengers left the aircraft. My seat was at the end of the aircraft, and I had to pay extra for that, and had sticky gum all over it. When I told the flight attendant, she said, oh no, really? The flight attendant did nothing to help me be reaseated or clean my seat. After a passenger vomited, the flight attendant did not help the passenger by providing anything to cleanup. The aircraft stank of vomit as we sat in the runway for 15 minutes. The flight attendants woke me up to sell their credit card, but not to provide refreshments/water. The announcements went on for over 10 munutes. My seat was surrounded by screaming and crying infants and nothing was done to help those mothers calm their children down. The seats had very little leg room for anyone my height and taller (5'9"), despite having to pay for the seat. I will not fly Frontier ever again. The upfront low price doesn't reflect the baggage, carry-on, and seat add-on fees, so it's very deceiving."
Cons: "You are charged extra for seats when checking in and you pay for carry ons as well. You also pay for drinks, ex. soft drinks, coffee, tea. You may get a great rate but then you are charged for everything else. Seats are not very comfortable and tray tables are the size of a mini iPad. No inflight movie."
Pros: "The cabin was clean, and the staff was friendly."
Cons: "I was disappointed in the surprise costs of luggage. I packed everything in a carryon so that I wouldn't have to pay for a check bag, but turns out a carry on costs $40 at check in. I understand it was a cheap flight, but I may have made a different decision if I knew there was an extra hidden cost of $80 round trip. On other notes, on the first flight of my two, the plane was swerving back and forth on takeoff and landing. The weather was fine, and I've flown plenty enough to know this wasn't normal. My second flight was fine. It was on the same plane, but the crew changed, so I guess it was pilot causing it to be this way? The seats were uncomfortable in coach for long periods of time compared to other airlines, and did not recline."
Cons: "Extra costs for picking a seat once I checked in online was not something I felt should happen."
Pros: "Can't beat the price."
Cons: "Airbus jet we flew both ways did not have reclining seats and service tray was only 4 inches wide."
The Orlando airport was a mess, dirty and outdated also very very hard to find something to eat
The wait was really long for the baggage to come off the plane. It was about 40 min after we exited the plane until we got our luggage.
This is the worst airline ever! Do not fly this airline if you want to actually get to your destination on time. Multiple delays, cancellations, and long lines. Very poor customer service.
Pros: "The crew had a lot to deal with. No one was happy about the delays."
Cons: "Be on time. Get better equipment"
Cons: "I booked one of the big seats in front. It was great."
Pros: "I arrived safe :)"
Cons: "A guy in front of me yelled at me... Not sure why, but oh well."
Pros: "The flight was short and smooth."
Cons: "The nickle and dime fees are ridiculous. Charge for luggage, snacks, water and soda. They even tried to charge us to sit together. Extremely small seating area. We will never fly Spirit again. Not worth the few dollars saved on the cost of the flight."
Pros: "Everything perfect.."
Pros: "Fast and early arrival"
Cons: "Flight canceled due to weather. Not able to book on another carrier. Had to miss my niece’s graduation."
Cons: "I hated everything... I cannot say i liked anything even if i was paid to say so. The menu was awful and extremely expensive."
Cons: "Orlando is very busy and backed up"
Pros: "the Crew are good..."
Cons: "The notification system was really bad. I almost miss the flight due the change from 6:00 PM back to 4:10 PM. I didn't get anything until 3:25 that leave me very short time to get to the airport and go through security."
Pros: "Direct flight, cheap airfair, flights were on time."
Cons: "Spirit charges for every bag. So the total price ends up being the same as any other airline, possibly even more expensive. Carry on bag was $45 EACH WAY, which is awful. And they don't even offer free snacks. Probably won't be flying spirit anytime soon again."
Pros: "Spirit always gets to your destination earlier than the others flights."
Cons: "It is what it is. If anything happens to your flight or missing your flight the 100 dollars fee is a bit rediculous. The worst is when u get to the check in booth, they say it with such an attitude. I understand the fares are cheaper, but give your costumers a brake on the charges. Costumer services at the airport needs a bit of an improvement."
Pros: "good flight, excellent service"
Cons: "food prices"
Cons: "30 minutes on tarmac, waiting for a gate. 60 minutes waiting on bags. Flight attendants wouldn't shut up!"
Pros: "Flight was extremely smooth and on time!"
Pros: "Was able to get an exit row upgrade for free. Flight was early- only 2 1/2 hours instead of 3. Did not purchase a snack. Great flight."
Cons: "No problems."
Pros: "Overall everything went well."
Pros: "No tuve ningún atraso"
Cons: "Todo a tiempo excelente servicio y y me encantaría seguir disfrutando de sus servicios y nuevas ofertas que me puedan enviar"
Cons: "Was delayed multiple hours both ways. Crew seemed annoyed. Have to buy water. Not cheaper in the end because I had to pay for 2 bags."
Cons: "Last minute tickets were available for cheap."
Pros: "Everything went fine. We knew how to avoid additional fees."
Cons: "Seats were close and don't recline."
Pros: "The crew was friendly"
Cons: "They had a delay and a child keep banging the back of my seat"
Pros: "Plane was fairly new"
Cons: "Dirty finger prints on window"
Pros: "Really smooth flight, great landing especially traveling with an infant."
Cons: "Gate crew couldn't update gate board with flight delay details, then before even boarded our delayed flight the next flight booked at that gate was listed causing confusion. Gate check tag for stroller was attached and claim check received. Stroller was loaded at MCO. Upon arrival in BOS none of the 4 gate checked strollers were located and brought to the waiting parents. We were then told by ground crew there were no gate checked items ragged and the strollers were put on baggage carousel. 20 mins after all bags were claimed there were still no strollers. Crew at baggage claim was notified and without letting us know what she was doing she walked away from the 4 sets of parents. She returned saying she didn't see them out back. We were asked to fill out lost luggage forms. As we began filling the forms the strollers came down the baggage claim without explanation of why no one could find them. Each one had the neon green gate check tag visible. This delay of almost 40 minutes caused me to miss my scheduled bus with a cranky infant."
Pros: "Departure and arrival on time."
Cons: "The price on the carry on and suitcase are to expensive. In other Airline is free the carry-on and suitcase is $25."
Pros: "Time of departure and that it was non-stop"
Cons: "Pretty expensive ticket Expensive for luggage Seats do not recline"
Pros: "Smooth flight"
Cons: "The most uncomfortable least accommodating mode of transportation I have ever been on."
Cons: "My flight got cancellled and I was promised a refund but never received it."
Pros: "How fast the flight was"
Cons: "No drinks atleast serve water"
Cons: "Bad customer services, just poor and would never take it again"
Pros: "Crew was very nice."
Cons: "Ridiculous charges for everything you get on other carriers for free: printing boarding pass, choosing a seat,water, carry on bag allowance. Additionally seats are extremely small(and I am not a big person), no inflight entertainment available at all, no option for an electronic boarding pass and additionally the flight was delayed. With what I paid for the flight itself, the charge for 1 carry-on bag and the fee for selecting a seat at the time of booking, my total cost was more than what I would have paid on Delta or American. Will not be a repeat customer of Spirit."
Cons: "They were the worst airline I've ever traveled on"
Cons: "Extra fees for everything"
Pros: "We actually ran on time for once."
Cons: "First time buying a snack on the plane and my Chex mix was completely moldy inside."
Pros: "The price was great - did'treally care too much about the extra costs...just avoided them. Just make sire your personal item will fit under the seat, and you won't need to pay for carryon. My trip was very short, so I did't need to check baggage. Brought my own snacks...buy a bottle of water before boarding!"
Pros: "Seems like rasonable"
Cons: "Website is not user friendly and cancellation, baggage cost are not shown show in final stage Of"
Cons: "My flight got delayed 3 times and they kept changing the time at the very last minute. Plane was full of kids and babies crying, yelling and kicking my seat. It was a night mare."
Pros: "The plane was really clean and the attendants both on the ground and in the air were both efficient and courteous. I had read a bad report and was worried but m happy to say my flight and check in went wonderful as well as the baggage handling....good job spirit!!"
Cons: "nothing at all"
Pros: "The crew, the person boarding the plane. Black long hair which awesome."
Cons: "Seats are dreadfully uncomfortable. Too close together."
Pros: "Great price, great staff"
Cons: "Great price, great staff!"
Cons: "How skimpy can an airline really get?"
Pros: "The service was excellent."
Cons: "Honestly, everything was good."
Cons: "Flight cancelled due to weather. Supposed to leave on Saturday, told it would be Monday or Tuesday before we could get out of Boston. Airline has no reciprocal agreement to put us on other flights. Agent gave us wrong info, told us to take refund, and come back if we couldn't get on another airline. We took his advice, came back, and the flight cost was over $1,000 each. We will never book on Spirit again."
Pros: "Easy boarding, easy check in, prompt flight and great service ! We left on time and landed on time and the crew had a lovely sense of humor !"
Cons: "Great until we landed and the jetway worker wouldn't deliver our stroller until everyone was off the plane and without some unneeded attitude."
Cons: "Online check in didn't work. Had to pay full bag amount when o was looking to pay online rate. Did not wind up being cheaper than a nicer airline"
Cons: "No one told me about having to pay extra f or seats carry ons etc.No free drinks or snacks during flight.No help in putting bags in overt head bins. no reclining seats on the plane..."