Flight was reasonably priced. Flight options were great
Rates are misleading. Once you add in the higher baggage fee, the seat fees (no free seats), the flight is priced the same if not higher than other airlines but the real difference is in all of this is customer service. The lead flight attendant on the my flight was extremely rude and unresponsive. My mother had a wheelchair assist her to the gate for our departing flight in Orlando. This was arranged by the ticket counter. Apparently, Frontier screwed up and did not arrange for a wheelchair to meet us at the gate in Charlotte. When we mentioned this to the lead flight attendant, he said we would need to go and find one ourselves. I asked if he could call the gate and asked them to bring one so I wouldn't have to leave my elderly mother, he said, "no". I asked again and explained that I didn't want to leave my mother. This time he rolled his eyes at me and said, it wasn't his problem. Really? This is precisely the reason I will not take Frontier again. Please look into training your people better or your hiring process. Cheap flight do not address this issue.
Both of my flights were delayed. We had to get off the plane on both ends before we were allowed to reboard. I missed a long awaited dinner reservation with my husband at one end and was several hours late arriving at my final destination. Mechanical issues on both planes doesn't inspire a lot of confidence. My family and I will not fly Frontier again.
Co-pilot was late arriving to airport....caught in traffic he said....his carelessness made all the passengers and rest of crew 45 minutes late getting into Charlotte, obviously making some miss connecting flights. Absurd.
Decent price for last minute non-stop from Orlando. Got Zone 1 for paying for a checked bag so easy and quick boarding. Flight attendants were friendly and helpful. On time and no real issues.
No TSA precheck allowed with Frontier. I pay for this and it's TSA not the airlines so I don't understand this. I also didn't realize I'd have to pay for my seat and my carry on. So, my inexpensive flight got $80 more expensive. The seats are hard and do not recline. This could be an OK option for short flights if the price is right. Won't be my first choice, especially for business.
-purchasing tickets online was easy
-checking in through the mobile app
-great for shorter trips
The one complaint that I read about is not knowing that carry-ons are an added cost but it very clearly states, on their website and mobile application, the luggage policy.
I chose to purchase a seat for an added cost of $10 round trip.
Seats are a bit uncomfortable but for shorter flights it's not a big deal.
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