That you had to wait to order snacks or water until 40 min after everyone who pre bought the most overpriced bad meal ever (35 euros). This is unbelievable. I suggest the CEO fly just once on Virgin Atlantic to understand how thing should be done.
Norwegian's new plans are comfortable and roomy. I don't know if I buy the whole less jet lag from a Dreamliner schtick but I really enjoyed being able to look out the huge windows. We chose a plus ticket which included baggage and a meal. The food was fine, nothing spectacular but the extra cost of our ticket was well worth not having to pay per bag!
Checking in in Boston took a very long time. Only a few stations were open for check in and there is no online check in or kiosks to speed up the process. We arrived 2.5 hours early and only made it to our gate with 30 mins to spare.
I wish it truly were Finnair instead of American: The seat, the legroom, the fact that you have to pay 20% more to have the same rotten seat 12 rows further up front, the food that's barely fit for human consumption, the presence of 20 year old cathode screens that can't be watched but do prevent the cabin being dark, etc.
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