Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The only bonus for me to take this flight was because iIt's a non stop flight (normally non stop) from Ottawa to Florida. The services and perks were normal for this type of flight. Friendly and efficient staff members.
The hours that I would have normally saved travelling through Orlando were lost because of delays caused by a storm and the aggravation of landing in Tampa and the inflexibility of the airline in its capacity to give some passengers the opportunity to get off the plane in Tampa. We had to land in Tampa to refuel because a storm over Orlando closed the airport. It would have been more convenient for me to get off the plane in Tampa and have less miles driving to Pensacola. Another 10 passengers were also hoping to take advantage of this unforseen circumstance and get off in Tampa. We only had carry ons. But WestJet had no one to take care of us there and no contingency plan seemed to be in place. We had to stay on the plane and after refueling in Tampa we flew back to Orlando and landed there, albeit safely, four hours later than expected. I had to stay in Orlando overnight, which shortened my stay in Pensacola by a day.
Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.
The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
email
and someone from our team will get back to you promptly.
¹
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.
Delta
United
WestJet