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Fast deplane. Friendly crew.

2 plus hour delay.. Missed my ground transportation shuttle which meant more delay.

They made us feel special. They thought about details.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Loved the free (promo) entertainment via lap top and app. Crew was friendly, professional, and seemed caring. Was happy to be able to buy food in advance, then be served first. Was surprised to find AC + USB power at every seat.

Did not like the slimline seats on this 737 for a >2h flight.

Although there was no option to request a vegan meal, when I told the hostess I had dietary restrictions, she immediately went and found me all sorts of vegan goodies. Very accommodating.

Small Seating. Unable to pre-check in.

At least my travel companions were lovely.

Limited food options Snotty cabin crew service Terribly organized luggage carousel pick up- with 4 flights on the same carousel Movie terrible and not turned on until halfway through flight Ground crew in toronto useless

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Friendly crew. Free movies. Great customer service.

Actually a good flight. Uneventful!

I didn't know how to get the entertainment offered so it would be nice if there was some info on how to go about getting it.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

On time, comfortable and direct

Nothing

First check-in luggage is free

No free snacks

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.