Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Spirit does provide food on board for purchase, reasonable prices. I wished they can offer water for free.
There is not entertainment (both flights, connecting) were 2.5hrs and 3hrs
I got to airport in Panama an hour early and they wouldn't let me on plane and told get another flight I had to get a hotel for the night and will never use kayak or spirit again and am calling Delta to fly back in spite of cost because they won't do that
Missed flight and money never using you guys again unless you refund my miney
Great schedule, boarding was a breeze and landing ahead of schedule! Excellent value for a last minute cheap flight and getting there for your connection.
Seats did not recline and being over 6 ft tall, it made it uncomfortable to snooze... even though got a seat in the exit aisle... won't do the red-eye again, but for everything else, okay choice.
The website kept dropping when I was booking online. When I went to the airport for the international flight they insisted in paper print of the boarding pass. Trying to get if from the machines was s nightmare. The attendantsthe abive were rude. La lines were crazy busy
The above you pay for the service that you get which is very low. That is the positive here. I saved $500
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)
A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.
Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.
Excellent service ,starting with the counter they make us feel welcome and the service on the fly is 5 stars,this was my first time flying with Avianca and I definitely will fly with Avianca again .
Airplane clean, staff was friendly, couteous and mostly bilingual. Food and drinks were appreciated and of good quality. We were allowed to check 3 bags without addt'l charges. Definitely felt welcomed and would fly Copa again.
Long wait at airport check in so glad we arrived almost 3 hrs before our flight. Staff was pleasant but for some reason desk agent told us that the flight was completely sold out and without telling us, put my wife and I in middle seats in different rows. We were at airport very early and didn't realize until boarding what she had done. In flight staff assisted on the flight and moved us to an exit row where we were able to sit together. Luckily I counted at least 6 open seats and in the end we were happy. I'm not sure why she did what she did. Ironically, she (gate agent) was incredibly nice. Maybe it was simply and honest mistake.
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