|March||Best time to beat the crowds with an average 2% drop in price.|
|January||Most popular time to fly with an average 8% increase in price.|
Average price of a round-trip
|$847||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Cons: "Avianca overbooked the flight by 10 passengers. They would not board the flight until they got 10 volunteers to except only $240 voucher for delaying their flight by one day. It took them three hours to accomplish that. The hot food had been delivered on time to the plane, so that also sat for three hours. By the time it was served during the flight it had turned to rubber. This was all together a dreadful experience. We missed our connecting flight in Los Angeles and Avianca airlines provided no help on that. ."
Pros: "Seemed to be more leg room than I'm used to."
Cons: "Food reminded me of bad airline food from the 80's. None of the entertainment was available in English."
Pros: "Nice plane."
Cons: "My son's entertainment center did not work and tje crew could not do something about it."
Pros: "Non stop flight, the plane, and i got a good price."
Cons: "Food very low quality, the crew's attitude is very far from the ideal, compared to my next fligth on EVA Air."
Cons: "Removed battery picks I had as presents when they had travelled OK with me from South America through the US..."
Pros: "Entertainment options. Not overly packed or overbooked like many American airlines. Tasty food and beverage options"
Cons: "Waited 15 minutes on boarding ramp. Small portions of food and drink. No intermittent services of liquids other than standard 2 meal services. No passenger control - people running wild."
Cons: "We landed very far from the gate so a bus had to come and get us. We were waiting in the plane for a really long time."
Pros: "Good selection of movies, free exit row seats and extremely cheap fare"
Cons: "Unorganized boarding with extra security measures before entering the plane (opening carry on and patting you down), we were about 30minutes late, crew couldn't control passengers with kids (kids were running around the plane), horrible food and stiff seats (barely any cushion)."
Cons: "Lost my bag. Rude flight attendants. Terrible food."
Cons: "Time to wait"
Pros: "Excelent trip"
Pros: "Everything was easy, clean and an overall great experience. I will def be using this airline again. Highly recommend."
Pros: "The service, crew overall everything good airline"
Pros: "Everyone is always very friendly and flights are always on time, I've flown first class and economy and they treat you just as friendly! No problems with my bags or anything"
Pros: "-free movies of good quality -good customer service and attention in checking in. -Good breakfast -comfortable seats"
Pros: "Seats, food, entertainment."
Cons: "The size of the seats no leg room."
Pros: "Before our flight, several people were called to the check-in desk. These were obviously frequent flyers because later we saw these individuals sitting in Executive Class. Felt a little jealous, because I'm not a frequent flyer, but it was nice to see how Avianca takes care of its regular customers. Everything about the flight was first class, even if I was sitting in coach. The staff were friendly and helpful, the plane was comfortable--a 787, everyone's favorite--and the food was actually very tasty: chicken breast with a delicious green curry/salsa, some rice, green salad. Water and juices were available in the aft galley in between the meal and light snack before arrival. The entertainment offerings were terrific. If I hadn't had such great traveling companions to chat with, I would have caught up on some new releases I had missed, or one of the classics--"Singing in the Rain," "Citizen Kane," and much more. I don't know how you could improve the customer experience. Great job, Avianca!"
Pros: "Food, seats, entertaiment, customer service"
Cons: "The baggage took almost half hour to come out, I missed my car in the rental because of that."
Pros: "Flight on time and nice attendants."
Cons: "That they would not allow me to choose a seat before 24 hours of departure because the "ticket was too cheap"."
Pros: "the whole crew."
Pros: "I fly avianca often and their service sometimes very, this particular time the crew was very professional and polite. We did good timing, but I do need to add that avianca has never been late to a fly I have taken, always on time. Food has changed, it used to be better and more generous but food in general on a plane these days is not the reason why you would enjoy flying."
Pros: "When Taca was managing it was a total disaster: Now under Avianca we experienced great courtesy from the crew, acceptable food and snacks, and prompt service. Taca took the prices to the ceiling and it was a shame to pay 900.00dls for a trip to El Salvador.to make it worst they threw peanuts and soda y our trays, which was poor second class service. It took us almost 10 years to return to Avianca/Taca. but now we are pleased. Definitely your best point is CUSTOMER SERVICE. ( pRICES STILL HIGH). tHANK YOU."
Cons: "VOLUME ON THE ANNOUNCEMENTS ARE TOO LOW, AND HARD TO UNDERSTAND BECAUSE THEY RUSH, CREW SHOULD SPEAK SLOW, PAUSED AND CLEAR ON BOTH LANGUAGES, ESPECIALLY IN ENGLISH SO TO MAKE IT UNDERSTANDABLE FOR ALL."
Pros: "Service was spectacular and the plane was almost new."
Pros: "It's just ok"
Pros: "The food they served for dinner was enjoyable."
Cons: "After arriving in San Salvador from San Jose, another passenger informed us that there was a flight departing for LAX at around 3:30 PM. Considering that our flight was scheduled to depart at 7:25 PM, we decided to ask the customer representative at the Avianca information desk if there were any open seats available on our flight home to LAX. She informed us that there were open seats BUT we would have to pay an extra $200 to board that flight. I have been on other airlines before and they have offered me the option to get on an earlier flight - FREE OF CHARGE. Considering I had bought my complete, round trip ticket for $435, the idea of paying an extra $200 for one leg of my journey seemed ludicrous! So I stayed the 6+ hours in El Salvador. Fast forward 6 hours and the desk agent at our gate announces that our flight is completely booked and they are offering $300 for anyone who will give up their seats. I am PISSED. Avianca knew our flight was overbooked and had the opportunity to take two passengers off the list and free up seats for the next flight! Instead, they chose to make us wait and delayed our flight. I do not understand Avianca's customer service procedures. Why would you not put my friend and I on the next flight when you know the next flight is going to be overbooked and possibly delayed? I'll I know is that if I can avoid flying with Avianca in the future, I will do it."
Pros: "Worth the price. Service , comfort, food and entertainment better than most airlines out there."
Pros: "It was awesome that movies and checking bags were free for the flight! That was something i did not expect:)"
Cons: "I had an original seat that I paid for, but because the flight was overbooked and oversold, i moved three times to different sections towards the back of the plane, in the end where my seat did not have electricity, light, or the tv working. I moved because there was a family that wanted to sit together, and that I completely understand, but what I don't get is why I wasn't told or given a seat of equal value that I Paid for. it was an 8 hour flight without light to read, no tv to watch and no music."
Pros: "Good Flight, good Food and great Entertainment"
Cons: "They Oversold the airplane seats, and put me on stand by after me buying this airplane ticket about 3 months before. They had me stressed out for the boarding part hoping for someone to give their seat and take a later flight."
Pros: "On flight home I had seat 1 c on my ticket so I went to coach to find 1c. I soon found out that 1c was business class !! It was wonderful sitting up there. My friend booked the flight and even she didn't realize 1c was business class. I had a wonderful flight back to LAX in 1c. The crew was special as well. Nelson made me feel special as well as rest of crews."
Cons: "way overbooked and put on stand by for no reason."
Pros: "Nothing worth mentioning."
Cons: "Their food makes you feel punished for flying economy"
Pros: "787 seemed new, nicely appointed, FA's attentive, excellent selection of movies, Very smooth flight, cannot remember a smoother one, good landing at LAX."
Cons: "Poor check-in process at Avianca counter BOG, very slow attendant who seemed to go through the motions. Flight number changed twice, seat selection which was confirmed twice, was dropped at the end, forcing me to reselect seats located in the back of the plane. This was very annoying as I had kept abreast of all airline emails regarding flight number changes, and yet at the end it was for naught as my traveling companion and I were placed in different sections. The dinner was worse than usual poor quality."
Pros: "Muy buen viaje algo amigable el personaal"
Cons: "La comida mala t el entretenimiento malo"
Pros: "Buena atención"
Cons: "Asientos incomodos"
Cons: "Unfriendly crew staff."
Pros: "Excellent service"
Pros: "To begin with at the counter they are polite, they welcome us, in the plane so attentive, excellent service, we always fly with TACA now Avianca. I love flying with you guys."
Cons: "Everything was positive I have no negatives to share."
Pros: "I liked the convenience of the low cost tickets."
Cons: "I was misinformed to buy a one-way ticket for my grandma and had to buy her another one-way ticket in Ecuador for $450 before she could leave the country. Will never fly with Avianca Airlines again."
Pros: "Really impressive crew. They even served food and drinks on a commuter flight. Classy. I'll fly again!"
Pros: "The same comment that Lima - San Salvador flight."
Cons: "Same that Lima - San Salvador."
Pros: "Beautiful plane."
Cons: "Late, late late. They're always late. One or two more trips through the cabin with water would have been nice too."
Pros: "Everything was on time no hassel and a very good service"
Cons: "The flight was delayed 8 hours. with no accommodations for any of the passengers, my mother a 70 year old lady stayed there on the waiting area. the crew from Avianca couldn't help her to get to a more comfortable place. overall a bad service since they just announced the delay once the passengers were checking in. ever tho they knew about it hour before."
Pros: "On board entertainment was perfect, nice selection of movies and series. The crew was helpfull and the food was good."
Pros: "Excellent service, very professional"
Pros: "All was great"
Pros: "Friendly crew"
Pros: "the food... the travel...the movies..."
Cons: "I like everythimg... but the that I like, is that we arraived on time. even we was 15 minutes late.."
Pros: "Service on the plane very noce"
Cons: "Planes need uodating"
Pros: "Crew are nice people"
Cons: "Not very comfortable and food are not good"
Pros: "Service, food and very clean airplane."
Cons: "We like this airline"
Pros: "I loved the free entertainment - variety, newly released music and movies, and games. Leg room wasn't bad. Food served was a nice addition."
Cons: "Seats felt worn and sloped uncomfortably, the service left more to be desired from the stewards and I'm not talking 1st class style but just being simply courteous and SMILE. Boarding took so long, they made us all leave the waiting area and rescan everything and took our water bottles - even one I just bought not 10 minutes ago, seal not even broken. All of this even though we already went through main security scanning, etc. prior to arriving to the gate."
Pros: "Speedy and timely checking, tasty free meals, friendly staff"
Pros: "no complaints, excellent service. It was a pleasure to fly Copa"
Pros: "Food was great!"
Cons: "I don't understand why we go through security and then need to clear out of the gate and go through security all over again. That was strange to me"
Pros: "The crew was polite, funny and social"
Cons: "maybe just a little more space in between the seats."
Pros: "Crew was excellent and very kindly..."
Cons: "The waiting area was too crowded..."
Pros: "Leaving the plane when it landed."
Cons: "Second time in a five day span where i didn't have a seat because they overbooked and over sold. The first time resulted in a two day delay and they tried to blame my connecting flight when , in fact, they had oversold the flight. The reps at LAX were horrific. The only She was awful. manager refused to talk to me about the issue as she had other customers to take care of...devil spawn. No help. I had to call the online number to get another flight and they tried numerous times to talk to her but she refused. Yet, I would see devil spawn on her phone laughing and joking and talking... but too busy to help the consumer. She was awful. Horrible."
Pros: "The service was ok but they seemed like young jokers who were there just for their job (money) and less to make our experience good. They were always hanging out and laughing in the back."
Cons: "Someone should remind people in English and Spanish that the screens on the back of the seats are light touch. The lady behind me kept pounding in it until I asked her nicely not to and I think she didn't speak English so she just looked angry and shrugged me off. It was quite a problem for me."
Pros: "Food wasn't horrible."
Cons: "Crew didn't know what food was being served. Poor variety of movies to choose from. Not enough options of movies and TV shows to watch. The temperature on the cabin was freezing."
Cons: "we had to endure a second security check at the boarding gate -never had to do that anywhere else in the world we've traveled from. The monitor for my seat was not functioning well."
Pros: "Friendly staff was there all along the flight. There wasn't a moment where the crew members weren't making sure you needed something."
Cons: "The recently released movies selection was very limited other airlines have a bigger selection of movies"
Pros: "Copa still serves meals at no extra charge. Good food too. Crew is consistently excellent for all flights."
Cons: "Seats are very small, little leg room, and some of the planes have seat cushions that are too firm."
Cons: "No pude reclinar el asiento. Estaba roto. Asiento 27F"
Pros: "Clean, well run airline"
Pros: "Food was good."
Pros: "The flight was on time and enjoyable."
Cons: "After we landed, we waited on the plane for one hour before exiting."
Pros: "My infant son was very grouchy and crying a lot I really appreciated how the crew tried to cheer him and offer him snacks and talk to him when they would pass by to cheer him up, it helps a struggling mommy"
Cons: "The cabin is very dirty and the ear phone ad touch screen doesn't work properly"
Pros: "The crew makes you feel special regardless traveling in an economic or business class. The food was excellent in the business class."
Pros: "It was nice to receive meals on the flights, but I didn't know I could order a vegetarian meal, so had little to eat. The plane was a newer 737 and very comfortable. We were given blankets and earbuds for the entertainment. Nice and unexpected touches."
Cons: "We spent 20 minutes after reaching the gate in LAX for a jetway to deplane. There was not only a security checkpoint in PTY transferring from David to the LAX flight, but another security checkpoint AT THE GATE! Having just overpaid $3 for a bottle of water past the 1st checkpoint, I then had to pour it out at the gate checkpoint. Nothing to indicate that there was a 2nd checkpoint with the same liquid restrictions."
Pros: "Food was good but the amount was small. They made an effort to accimodate passangers very comfotably. Timely and corteous."
Cons: "They could ofer pellows and blanckets."
Pros: "Food was ok."
Cons: "We purchased our tickets back on August to travel on November, I selected my seats at the first opportunity. We were traveling with 2 kids. Once we got to the airport, our seats were given away to someone else. They placed us on row 17 an exit row!!!! Once we got to the gate they had to reassign us to another seats, they told me we cannot all sit together. I started complaining and final placed us on row 10. After takeoff we realized the seats on this row does not recline!!!!!! We had 6 1/2 hour flight with 2 kids with NON recline-able seats. It was trip from hell.... the staff at the check in were rude, unprofessional and lied. Next, time I would not fly with an airline that can not deliver 4 seats."
Pros: "There was enough space in each row for the inside passenger to get out without disturbing the others in the row. It was great to have two free meals served."
Cons: "The second meal was not very good."
Cons: "Unfriendly flight attendants. Entertainment didn't work. Purchased two tickets but were not able to sit next to one another although we had confirmed assigned seats next to each other. For long flights, these things make a difference."
Pros: "comfortable seats ,nice and roomy. staff attentive to my needs"
Pros: "Great inflight service"
Cons: "15 minutes waiting in line for boarding"
Pros: "Service ok and pty airport efficient"
Cons: "Little space in between the seats. Would like Wi-Fi on the plane. With headed to Los Angeles"
Pros: "Good service and friendly staff"
Cons: "Got sat next to a fat person both on the way down there and in the way back."
Cons: "The most unprofessional crew I have ever encountered."
Pros: "The crew was hospitable, and were all men.. It was refreshing as opposed to women who seem to be more impatient. It was a good crew."
Cons: "It smelled like urine. Perhaps one of the seats were urined on, and it just reeked. I did not like that they ran out of the only thing i could eat. I do not recall ever being asked what food allergies I have. I was unfortunately seated in the back and did not have the luxury of choosing my meal. Also, my seat would not recline on one of my flights.. the port to connect my USB did not work either."
Pros: "The internal crew at the airplane."
Cons: "I bought a duty-free bag at the Colombian airport specifically for storing liquids (namely two bottles of alcohol) and was told this was standard procedure. The bag was not to be opened until my final destination (Los Angeles). Long story short, when I arrive at the Panama airport they insist that they are going to have to throw the alcohol away despite the fact that I bought it in a duty-free zone at another airport and had not left said zone in this airport. It was also obvious the alcohol had not been tampered with as the bag I purchased was sealed tightly (some sort of glue). I had to take my son's personal carry-on (a backpack), take all of his things out of it, and check the bag as checked-in luggage. The Panaminian airport staff claimed I would still have issues in Los Angeles. They were completely wrong - no officer made any sort of comment about it since the alcohol was still in the sealed bag with a notice that said it would not be opened until the final destination. Incredibly unprofessional behavior."
Pros: "The crew was attentive, professional, and efficient."
Pros: "Timely, good food, good staff, free alcohol"
Cons: "Seat cushion too thin"
Pros: "its was very, very good. all the personal was nice. Congratulations in the future a thing fligth with copa."
Pros: "The crew was very nice onboard. Good entertainment"
Cons: "The airline personnel doing security check-in in Panama made up a TSA rule that doesn't exist and confiscated an *empty* plastic bottle from me that I was purposely saving, kinda irritating. The bathrooms were once again completely disgusting, eww."
Cons: "I liked the food but I think the second meal should have vegetables"
Pros: "Great service. Good food and drinks. Very polite."
Cons: "No complain"
Pros: "the crew and the food"
Pros: "best routes to destinations in South America easy connections."
Pros: "Good interteiment. U atención good."
Pros: "How nice not to be charged for every little thing!! The food was great and plentiful. The movies were current and various. Service was excellent!"
Pros: "Not much to brag about unfortunately. Best part was that the flight was quick."
Cons: "To start, the flight was overbooked and of course groups 4-5 had to check their luggage. So frustrating. One of the attendants scanning tickets told me I had to check my bag and it wouldn't fit the standard size anyways. So ridiculous because my bag absolutely fit and meets the checked baggage size for most all planes including United/copa. She was so rude in her delivery of the information which was uncalled for. Quick flight but drink and snack service didn't get started until very late. Last 5-6 rows didn't get served. Flight attendants seemed off their game. Not super friendly, snappy, and they were very rushed. Tons of turbulence and not a lot of context given from the captain on what was going on. Happy to get off the flight safely but quickly; I wasn't a fan."
Cons: "i would not have booked seats that do not recline, my partner is claustrophobic, all other seats were taken by the time we got onboard. Why were we not informed? My partner was in restrained panic mode and crying for 6 hrs. The crew were indiferent, worst flight, out of hundreds, ive ever taken... not impressed"
Pros: "The food was OK."
Cons: "Bad customer service. I asked the flight attendants for a blanket and none response to my request and gave me no explanation.. very disappointin. When checking in online I was assigned a different seat and it took forever to get confirm.. need to improve online check in service."
Pros: "Great crew, comfortable aircraft"
Cons: "snacks were wimpy"
Pros: "Lufthansa crew and service made the long trip not just bearable,but enjoyable!"
Cons: "The seats are super squeezed together. My daughter and I weigh no more than 130 lbs each and We were very uncomfortable."
Cons: "A little more shoulder room and a spot where I can charge my phone on flight to be able to watch a movie."
Pros: "I LOVED that they got me on the next flight without any issues. Wait time was just an hour longer"
Cons: "No ear buds for sale or offered. No charger plug ins in the seat"
Cons: "We arrived to one terminal and no one says that the next flight was in tom bradley terminal. After asking on the way, I realized that had to walk more than 35 minutes. No transfer service, no info, nothing. Finally after reach tom bradley terminal, the ANA staff said that they was very delayed and wanted to change my flight."
Cons: "Sat on the runway way too long. Hot. Cramped plane"
Pros: "On time and nice services"
Pros: "The crew seemed willing to reebok flights and they didn't get angry or upset at the passengers."
Cons: "The broken lavatory caused a 4 hour delay. It was a difficult experience because we were kept thinking it was going to get fixed soon but it wasn't."
Pros: "Service and crew were much friendlier coming back from Rio."
Cons: "Food was terrible, seat as uncomfortable."
Cons: "That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience."
Pros: "All services where very good from check in to arrival In L.A."
Cons: "There wasn't anything I didn't like."
Pros: "Crew was friendly"
Cons: "The aircraft was super HOT and the seats were smaller than any plane i have ever been on. there was zero leg room available."
Cons: "Flight was cancelled, instead of a direct flight back, we had to go to Munich and then fly to LA"
Pros: "The Stroopwaffle"
Cons: "The hour delay"
Pros: "It was a good flight and for a great prize"
Pros: "Good crew. The crew is very nice and accommodating. On my previous flight with United the crew was Kurt and not so good. Sorry very happy to see how nice and accommodating this crew lunch."
Pros: "No big incident, was offered a small bag of pretzels, complimentary."
Cons: "Seats have uncomfortably small spacing."
Pros: "United is very reputable airline with great pilots and safety record. Prior to leaving for Mexico, the plane was examined amd found a 'mechanical issue'. All of the passengers were immediately switched to a different airplane. The safety of the airline and the pocedures used to ensure the craft was 100% was very comforting."
Cons: "I was bothered by the fee to check in 1 bag and the lack of food and ebtertainment upon the return flight from Mexico to Los Angeles. During the entire 4 hour flight, passengers were offered a bag of chips and nothing else, not even for purchase. Thus particular plane didn't have any screen for entertainment. I was most bothered by the baggage fee of $50 ($25 each way ) because the ticket price doesnt reflect an airline that charges for necessary things."
Pros: "I enjoyed the speedy boarding process"
Cons: "The flight was over booked. Very crowded and when we arrived in Los Angeles we sat on the runway for over an hour"
Pros: "Great crew, very efficient boarding"
Cons: "Not much that could be helped. Short flight, very turbulent on takeoff and landing. Getting stuck in front of a kid who kept dropping her tray table open and slamming it shut wasn't fun, but I know United isn't responsible for someone else's sucky parenting. And when did the leg room shrink???"
Pros: "Gate personnel were great."
Pros: "I liked the new movies. Lots of movie selections. Friendly flight crew."
Cons: "Flight was a little bumpy at times, and flight was also delayed 1 hr."
Pros: "The seats were mostly comfortable (although extremely cramped), pillows and blankets were provided. I liked the one free thing offered; ability to follow the planes progress on my iPhone."
Cons: "All of the screens on the side of the cabin I sat in did not work so even if we chose to pay the ridiculous fees for content it wasn't an option. Charging $16 for internet is gouging to the extreme. Truthfully, I would choose to pay a little more for my ticket if I knew that United did not cram people in like sardines, provided good quality free internet, provided free video content (on consoles that worked), and provided a small snack (better than a little wafer)."
Cons: "When i came back to my country everything was ok until i got my credit details and i saw that your receptionist stole money from my card. I should have pay for an exstra suitcase 60 dollars so i gave the receptionist my credit card. Yesterday I got my credit details i saw an extra charge of 400 hundred dollars !!! I am so mad and im waiting for you to cancel it and recompense. I hope it will be soon before i involve a layer and require you. My phone number is +97224518838."
Cons: "Flight was an hour delayed and I was never told the reason.. There was no enough of the beverage I wanted to be given just one can of juice.."
Pros: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Cons: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Cons: "When serving the food, there was a flight attendant who didn't provide good service - the ady was a bit rude."
Pros: "Had to de-ice and I think the pilot got lost looking for the pad. This added about twenty minutes to the "flight" before take off. Then in LA there was an issue with the plane at our gate this added another hour of tarmac time. I don't like being stuck in plane on the ground that is not moving any longer than I should have to be. There were some balls dropped on this flight. Makes me want to stick with Delta or Southwest."
Cons: "I'm used to quality service from JetBlue and Virgin America, so this was awful. Nothing was free--not even peanuts! I got a tiny cup of coca-cola for free and that was about it. The staff was curt and not very friendly, the flight was long and uncomfortable, and there was absolutely no on-board entertainment. For a $300 flight that normally costs $150 with other airlines, I don't know what I'm paying for."
Pros: "Was not happy"
Pros: "The trip to washigton was great,we were 40 min.early."
Cons: "The trip back to LA was 1 hour delayed"
Pros: "I loved how the crew was so nice"
Cons: "I don't have any complaints"
Cons: "Got a hotel voucher for our stay since the next available flight was in the morning but only $7 meal vouchers. What kind of meal can you buy for $7? Feel like we deserve a flight voucher since we both missed work today because of it. Otherwise good service."
Cons: "My seats assignment was not honored as promised Service was horrible Took us an hour to get to the gate after landing because of miscommunication with the crew on ground. Overall I am very disappointment"
Cons: "I was put up in a hotel by your company and the hotel would not take cash for the deposit they require. I do not own a credit card so I had to find a relative to fax a copy of their card and their personal information to be able to get the room that you are supposed to pay for. Since when do businesses not take cash? It is not my fault I had to be here because your equipment failed. I did my part by purchasing the ticket. I am not happy that I am treated this way because I only have cash to pay for things. Maybe you need to work out a deal with the hotels you use to accommodate such a scenario as this."
Cons: "Having my flight cancelled"
Pros: "Charged for wi-fi never worked. Every employe I felt with was extremely rude. Never again"
Cons: "I choose this airlines hoping that I can get to my destination on time but my flight been cancelled, I beg that I can be put on the next flight, but unfortunately they didn't . need to be there from dec. 28 to jan 4. this there another way? can i change planes?"
Pros: "Flight never took off - paying out of pocket for hotel - please help rebook me!!!! Worst experience of my life!!!!"
Cons: "delayed 2 hrs, terrible turbulence"
Pros: "Crew was old and arrogant. Way too entitled. Layovers killed me. Overbooked flight qas annoying and no options to change to nonstop flights."
Pros: "Friendly flt. Attentive flt attendants."
Pros: "The stewardesses were polite and helpful."
Cons: "United does not take care of military. They have terrible customer service and charged me for my bags when Delta waives my baggage fees. The baggage people were so rude and didn't want to help anyone in line."
Cons: "Plane old , no music, no tv, no plug in"
Pros: "My ipod which was keeping me from goimg ballistic"
Cons: "The flight was delayed 3 hours but then the plane broke and I had to wait another hour. I know stuff happens but god willing I made it home, after taking nearly 12 hours to get from Atlanta to LA, this experience has made me rethink flying with united airlines."
Pros: "It was my 1st time flying United. I am diabetic. Would have been nice to have been given peanuts or some kind of snack, on a couple hour flight. Also, no free WiFi sucked. Other then that, the crew was friendly for the most part and I really have no other complaints."
Pros: "Convenient to home... More,direct flight"
Cons: "Leg/knee room was poor... With a rear row seat, reclining was limited. Trying to bend down to loosen my shoelaces, it was barely possible, and tying shoes,on landing was impossible... No room to lean forward to reach down to get to the shoes. Not the most cramped flight I've had (that record was in a CASA124 from Friendly Island Airway from PPG to Vava'u, Tonga) While I attempted to sleep, my partner was interested in the entertainment, but was shocked to find it was all watch for $$$. Perhaps we are so used to international carriers with free movies on demand, with a choice of 30-40"
Pros: "I liked that I was randomly selected for an upgrade in seating."
Cons: "No snack on a 5 hour flight? That's ridiculous!"
Pros: "The fast boarding"
Pros: "He flight attendants were good but the seats are terrible."