Smaller ERJ jets (E-175) are quicker to load and unload and seem more spacious than 737 even they are much smaller. No frills flight but efficient and on time.
Cons: "Waiting on one way too long. More than 1hr"
Cons: "Alaska canceled the reservation with zero notification because they had a problem with the payment."
Pros: "Wish there were blankets available"
Pros: "The crew was great, the plane was clean and updated, the in-flight entertainment was good."
Cons: "On both of my Alaska Airlines flights we took off later than scheduled, by over 15 minutes. It could have been due to the congestion at LAX. And the seats were comfortable if not a little cramped. I also wish we would have been offered adult beverages on my late flight into SFO -- helps for sleep."
Pros: "This was my first complete trip using momondo to book my flights from LAX to SFO. This was also my first time flying AlaskA! Everything about the momondo app and Alaska Airlines was perfect!! Momondo did an immaculate job of informing me about flights and when to check in, and if anything was delayed."
Cons: "Our flight home was delayed by 2 hours, luckily the Alaskan airline staff was super accommodating. We just so happen to be at the gate when an earlier flight was boarding, and they graciously allowed us to board ahead of schedule. They were amazing."
Pros: "Seat was good. Crew Service also was good"
Pros: "Crew try to be polite."
Cons: "Need to be on time."
Pros: "Fist class was comfortable"
Cons: "Flight attendant checking for service more than once"
Pros: "crew was nice"
Cons: "disorganized boarding led to delays. Landed and sat on the tarmac in the most jet fuel emitting area of the airport and breathed it in for 40 minutes before getting to the gate. Just disorganized in general with take off/landing planning."
Pros: "Accommodating crew, good food,"
Cons: "television monitor was not syncing with the static I was hearing."
Cons: "Crew could be nicer."
Cons: "Seats are not very comfortable. My fly was over night and I can’t sleep at all."
Pros: "The fact that movies were available in a domestic flight and the variety of movies."
Cons: "Luggage space issue could have been handled prior to flight not on a volunteer basis."
Pros: "Short flight"
Cons: "Beware- They will sell you X class fares which do not come with a seat assignment. DO NOT BUY! You end up wasting time at the gate to get a seat."
Pros: "Crew was wonderful. Service was excellent."
Cons: "Very poor entertainment. The Virgin America planes had excellent entertainment as they had TV screens on the seats. You should consider bringing those back."
Cons: "9:30 am flight was cancelled and I was given a 1:30 pm flight instead. Coming home the flight was delayed because while the plane and flight crew were there the Captain was not. It sounded like he was flying in from somewhere else."
Pros: "Window seat"
Cons: "45 minute delay for a 55 minute flight. Absurd. Slow boarding."
Pros: "No problems"
Cons: "I miss Virgin America"
Cons: "delayed leaving, delayed arriving, sat on tarmac on both ends..."
Pros: "Seats were decently comfy. Good entertainment selection."
Cons: "Delayed almost 2 hours"
Pros: "Got us to LA"
Cons: "Delayed once everyone was boarded. No warning on the turbulence."
Cons: "Delayed flight"
Pros: "Comfort of flight. Amazing crew. New clean plane. Great entertainment."
Cons: "We were 45min delayed for a 60min flight :("
Pros: "Friendly staff"
Cons: "-Delayed departure (almost 2 hrs). -Gate change with missing flight info at the new gate screen until the last minute. Lots of confused passengers asking if the gate was correct due to the flight leaving late."
Cons: "Check in process wouldn't work on my iPhone and didn't print my TSA pre check mark so had to get it at the front. Board at the front did the display what group number they were boarding. had to put my bag like 10 rows back behind my seat which made getting off a bummer."
Cons: "Changed gates twice, boarded late, sat ont he runway, waited for a gate on arrival and then waited for baorrding ramp."
Pros: "Que aparte de la bebida sirvan un sanduche o algo para comer"
Pros: "The plane was nice"
Cons: "2 hours late! The audio with the entertainment did not work"
Cons: "Too crowded and narrow seats"
Pros: "Alaska staff person was able to rebook us on a 6:00 flight. (However, this meant a frantic rush to another terminal.)"
Cons: "Flight was canceled at the last minute, when we were already at the airport at 5:30 a.m. for a 7:00 flight. We had a connecting flight to Tokyo so this was very upsetting."
Cons: "Paid for and reserved a premium seat 6 weeks before flight but got reassigned to a non-premium seat upon check-in. I had to call customer care for a refund of the premium upgrade. No more live TV unlike the old Virgin America."
Pros: "Entertainment was good, flight attendants were ok."
Cons: "Really rough landing, jerky driving. I have a back injury and the landing hurt me."
Pros: "I like the idea of allowing pre-boating for families with small children or elderly parents to some extent"
Cons: "I did not like that the airline allowed more than 1-2 people to accompany 1 small child when pre-boarding. I happened to be able to go in with the general boarding but was one of those who was first in line within this group. My seat which was 5C already had no overheard room!!! It appears that 1 child was accompanied by 4 adults when they pre-boarded and in addition to their carry-ons, they put their foldable stroller, backpacks and totes in the overhead bin!! The airline announced a request for people to leave the overhead bin spaces for bigger carryons but does not enforce it. Flight attendants should not feel uncomfortable actually asking to whom the backpack or tote belong to and tell passengers to put those under their seats. Somehow, passengers need to be educated on proper etiquette. Also, pre-boarding should only allow 1-2 people to accompany a child or an elderly person. Pre-boarding should not be taken advantage of by all adults traveling with those needing it."
Cons: "Flight was delayed 45 minutes. Crew members didn’t pass out crackers. She only passed out to those who asked. Ofcoarse I didn’t get mine because I don’t fly often, and I didn’t know you were suppose to ask. Crew should’ve provide extra good service for the delayed flights."
Pros: "The plane was new and very clean. Provided charging docks and free entertainment!!"
Cons: "We took longer waiting in the plan then the actual flight itself"
Cons: "The flight boarded on time but sat at gate for over 1/2 hr, before taking off, then arrived at LAX and waited another 15 or so minutes to dock at gate. Several people with a connection were very upset and it was an unpleasant experience. Also while up in the air, it took over an hour for seatbelt sign to go offf making it hard to wait for bathroom."
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Pros: "Everything was what I expected I Love that I have so much space on my lane"
Cons: "I have no complaints loved it all"
Pros: "The crew"
Cons: "Sat on the tarmac forever...extremely delayed"
Cons: "Plan delayed for 40mins and change gates."
Cons: "In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this."
Cons: "While I understand the flight attendants are there to ensure our safety, a little more empathy would be greatly appreciated. Tone is everything."
Cons: "Food/ beverage service was bad."
Pros: "The crews spilled coffee on me and my purse.....made my LV bag so smelly"
Pros: "Easy boarding, on time, comfortable seats"
Pros: "Crew was friendly and accomodating"
Cons: "On board entertainment was poor at best"
Pros: "Just overall solid experience, especially considering how terrible other airlines have become"
Pros: "Great crew. Great plane."
Cons: "I feel like JetBlue used to have more/better movies"
Cons: "Although the space around the seat is acceptable, the seats bottoms are horrible. It feels like sitting on a bench seat. It really needs more cushion."
Pros: "Ryan the Mint class attendant was amazing"
Cons: "The cod was ... fishy"
Cons: "Flight turned around halfway and returned to origin airport. A full explanation was never given."
Pros: "Good legroom in economy. Friendly, helpful flight attendants. Multiple snack choices."
Cons: "More LA SF Bay Area flight options."
Pros: "Very comfortable seats and great snacks"
Cons: "Really small bathrooms in Salt Lake City gate area. Terrible wait!"
Pros: "Some of the crew members are just simply rude! Whenever you ask what they have to drink, they roll their eyes & say look at the menu or say I just said it earlier. It bothers them for you to ask them for something."
Cons: "Our flights were delayed 56 minutes & had to work 6:30am I was expecting to be home by 2 that way I would get enough rest, then the plug for headphones did not work."
Pros: "Wonderful experience with Jetblue"
Pros: "Each seat had power outlet for laptop as well as a USB port"
Cons: "Very turbulent flight and overcrowded"
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Cons: "Gary was his name. I went up to go to the bathroom, I had heard the announcement prior to that and no one had mentioned anything about seatbelts or staying in my seat. I made sure before I got up. As I get up he approaches me and said "you need to stay in your seat, began to shake his head,"they mentioned it like 5 times", he then said. I really dont appreciate the attitude. It's not what you say it's how you say it. Work on your attitude Gary from JetBlue"
Pros: "Missed flight gate changed not enough notice"
Cons: "Gate changed not enough notice missed flight"
Pros: "I like jetblue, everything is excellent,."
Pros: "Definitely more legroom on jet blue."
Cons: "Leaving an hour late."
Pros: "Easy going boarding, easy going staff, excellent amenities with personal large size video screen, elegant cabin with cool blue light and with accessible self-serving snacks and drinks and just overall very clean modern plane"
Cons: "All the other airlines"
Pros: "Great friendly and understanding staff"
Cons: "Turbulence kept waking me up. As always, leg room isn't quite enough to keep knee-pain away."
Pros: "Entertainment was great with many options and WiFi included."
Cons: "I think it is time for US airlines to offer complementary meals, especially in a 6 hours flight across US! Just a small bag of chips for a 6 hours flight? European airlines offer full meal for a 2 hours flight..."
Pros: "Service with a smile!"
Cons: "Absolutely nothing!"
Pros: "Cabin crew were great at looking after us and we had plenty of legroom in coach!"
Cons: "The entertainment selection was a bit limited and there was no wi-fi."
Pros: "Unpleasant. I requested some water, it arrived far too late. I stated I had diarrhea. The staff stated “Take your seat.” I stated I was under a doctors care for some injuries, I needed to be able to stretch my hip.” Once again the staff stated “take your seat.” The staff was rude, condescending, seemed annoyed and angry with having to do their job. I declare under penalty of perjury the formentioned is true and correct under the laws of the state of California. Karen Schuber"
Cons: "See above please."
Pros: "All our flights with jetblue were excellent"
Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"
Cons: "My assigned airline steward seemed as though we were doing him a favor in flying with jet blue. Pleasantries such as a smile and a sincere your welcome really don't cost much, but give a good impression of the company your happy to work for. He must not be happy to work there."
Cons: "We were not told we’d be sitting next to a woman with a dog. It was highly offensive to sit and eat next to a dog that smelled and panted constantly, and would shed occasionally. Why not solve this problem by asking passengers when they book a seat if they do or don’t want to sit next to pets? Not everyone can do this since many have allergies. Also, this is not hygienic. Very unsatisfied."
Pros: "Extra space seating - it's nice to not feel so crammed in. Crew members were very friendly."
Cons: "Crew items stowed in the overheads in row 1 - had to stuff my backpack in there so tight it took two men to wiggle it out. That was on flight one. The next flight, there was no crew luggage/items in the overhead - everything fit very nicely."
Pros: "Movies for free"
Cons: "The one hour delay"
Pros: "Boarding was quick and easy, and they had lots of options for entertainment"
Cons: "The plane is very cramped. I am a very small person and I still felt like I couldn’t really move to get things under the seat in front of me. The crew also only came around with food once during the flight, and I happened to be sleeping then, so I didn not get a chance to have any food."
Pros: "Quick security check."
Cons: "Temperature to hot in main cabin during flight."
Pros: "They made a potentially difficult departure from JFK in a snowstorm super easy. And they couldn't be more helpful."
Cons: "Man, the regular seats are just too small."
Cons: "That we arrived 30 minutes early and had to taxi for 30 minutes until there was a gate. Annoying!"
Cons: "They want to charge for everything. Traveled with my husband but we couldn't sit together without having to pay $200. The seat assignment happened at the gate for us and they didn't accommodate our request to stay together. Seats were small, hard and uncomfortable."
Pros: "Every time the main flight attendant spoke he had the whole plan laughing. Very rare flight but if your lucky it’s a blast"
Pros: "We boarded right on time and the boarding process was smooth."
Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."
Pros: "Friendly crew and highly comfortable flight. Will be switching to Jet Blue!!"
Pros: "The entertainment system crashed three times and had to be rebooted which cause you to start everything over. When I use the Wi-Fi for the Amazon prime option it was very spotty and had to reload quite a bit during the flight from JFK to LAX. They are by Miss clean the staff was good but the entertainment system and the movie choices were very old and not really very interesting."
Pros: "Lots of leg room and good entertainment."
Cons: "Flight was delayed over 80 minutes - warning of delay occured after I was already at airport, through security."
Pros: "Courteous an professional flight team. Comfortable seats."
Pros: "Very comfortable and the crew was amazing."
Pros: "Free food."
Cons: "Wrong sandwich. Soggy sandwich. Sound was scratchy. Movies need closed caption option."
Pros: "Crew was polite. Nice variety of movies."
Cons: "Apple juice cans are way too small for a good drink. I sat near a very smelly dog that was left unattended to wander down the aisle when its owner left it in his seat."
Pros: "Read some reviews regarding tardiness but our flights out of LAX and return from NY (go see US Open Tennis Championship) were either on time or early. On-board entertainment was great since we can watch LIVE matches from US Open on the return trip. However, you have to bring your own ear phone/head set otherwise it will cost some $$. Free WIFI too"
Cons: "They don't have free meal services and they ran out of the meals you can purchase, we weren't pleased"
Beverage service was lacking…
Pros: "Extra room and fast boarding"
Cons: "This plane was not appropriate for social distancing, I would not have booked this flight if I knew we wouldn’t be able to keep a distance from other people."
Cons: "Zero PPE or social distancing by crew"
Cons: "Way exceeded my expectations!"
Cons: "Brighter, kinder and nicer faces."
Pros: "The crew was very nice"
Cons: "Everything else"
Pros: "The crew was amazing and seats were comfortable"
Pros: "5 hours delay"
Cons: "5 hours delay"
Pros: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Cons: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Cons: "Delta put me on an aisle rather than window I am broad shouldered and got pummeled throughout the flight by passengers and crew passing by Gal next to me fell asleep on my shoulder It was ok. She was attractive. :-)"
Pros: "The Delta crew was great."
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "Boarding was quick and prices were fair"
Cons: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"
Pros: "Nice Airbus plane. Due to thunderstorm in Dallas, pilot not able to leave DAL to come to fly the plane in LAX on time. We delayed around 45 minutes. Otherwise, crews were professional and efficient. Excellent movies choices."
Cons: "Boarding announcement in SFO was bad. No one can hear what the agent announced. Random sequence of boarding with confusion. In LAX, we supposed to go to a different terminal by a bus. There is no guidance out of gate to assist passengers that transfer to get on the right gate on the right bus. In AUS, there is not any announcement for luggage belt. An announcement would be helpful to new arrivals to this airport."
Pros: "Flew us safely home."
Cons: "We waiting on the runway for over a long period."
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "Flight was great"
Cons: "The waiting area at gate 47 is a joke. Doesn't anyone care that it was filthy and had 10 seats for passenger waiting to board their flight?"
Cons: "Call center tried moving us to later flight that was also delayed by 3 hrs despite telling us it was on time. Fortunately a gate agent moved us back to orig flight"
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Cons: "Attendant probably trying to be funny"
Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"
Cons: "Delayed due to problem with the door"
Cons: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"
Pros: "food was pretty good."
Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Cons: "There is no place to specifically order vegetarian options in booking. Luckily virgin carries extra"
Pros: "Travel got delayed by an hour but we were satisfied by the crew and food"
Cons: "The delay of the flight. Not sure on the reason"
Pros: "Everyone was really nice and responsive."
Cons: "Seats are a little older. Not as comfortable as other flights. But not bad."
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pros: "Excellent service and upgraded snacks in economy"
Cons: "Delayed flight, customer service was hard to work with."
Cons: "waiting on the tarmac for 40 minutes"
Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."
Pros: "The crew did a great job of dealing with delays beyond their control and made sure we - and our luggage - made a connecting flight."
Cons: "No complaints."
Pros: "All I need to say."
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Pros: "Ground team was amazing--efficient, pleasant, rapid turnaround"
Cons: "Incoming plane was 1.5h late and there was no meaningful explanation (saying that the plane was late coming in bc it was late getting to its prior stop isn't really an explanation)"
Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "My seat wouldn't recline at all. I think it was broken. Not the end of the world, but a bit of a bummer as it was an overnight flight."
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"
Pros: "Lovely staff"
Cons: "No meal served on a 5 hours flight!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "Boarding took too long - full plane and double seat booking changed 10 minutes early estimate to 20 minutes late"
Pros: "That it's over"
Cons: "the 1 hour delay, when we arrived we sat for another hour and I missed my international flight"
Cons: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."
A little puddle jumper to go to SFO from LAX seems strange to me. Its cramped and slower than just taking SWA from BUR. Its a little bitty plane, and the added time with the baggage, transferring on the buses and all the extra time needed for these things just don't add up to a quick and dirty business trip.
Short connecting flight to LAX from SFO. Only thing I maybe disliked was the lack of entertainment options, but what can I expect when it’s only a small jet to LAX
Pros: "empty plane"
Cons: "More luggage space and plugs on the plane to charge devices"
Cons: "Registration in SFO was extremely bad. It took one hour. 30 minutes nobody was on working place."
Pros: "The seat was super comfortable, because of o lot of place for legs"
Cons: "The crew sometimes seems not to be happy with the passengers"
Pros: "The crew did an excellent, professional job."
Cons: "There were problems with arrival at the gate necessitating delay and 3 gate changes for connecting flight. This was not fault of American but due to a plane breaking down at the original gate at LAX causing our plane to be rerouted to a different gate."
Cons: "The flight was delayed for hours, and I am still trying to get to lax. All due to the pilots being too tired to fly, and due to maintenance. I would of appreciated checking into a hotel room a lot earlier than I did due to vague communication. I’m exhausted with only 2.5 hours of sleep."
Cons: "The seat assignments based on loyalty status - rude gate agents"
Pros: "The legroom."
Cons: "There was nothing not to like."
Pros: "Overall the flight was great"
Cons: "I didn’t like the restrictions on the fare and being reminded several time with negative emails from the carrier about the restrictions."
Pros: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
Cons: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Cons: "American Airlines had put my luggage on a flight earlier than me and is still NOT FOUND."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "Dreamliner plane"
Cons: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Pros: "Not much"
Cons: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
Cons: "Plane was delayed over an hour!"
Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
Pros: "Good friendly service. Flights were on time."
Cons: "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
Cons: "My flight was canceled and rebooked overnight, then delayed 2-3x. This wasn’t all the airline’s fault, but nevertheless, it was a very mediocre experience."
Cons: "We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally 9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm."
Cons: "Staff were so rude"
Cons: "More than 3 hours late and missed a press conference with a US Senator"
Cons: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"
Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."
Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Pros: "Crew was pleasant. Plane was clean and adequately comfortable."
Cons: "The shuttle system at LAX is confusing and time consuming. Will this ever be remedied or is this just a fact of life when flying to LAX with American?"
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Cons: "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
Cons: "Flight was delayed and i have to miss my connecting flight."
Pros: "Nothing I could not take the flight"
Cons: "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
Pros: "It was a great flight. We took off right away and were able to get off the plane immediately at LAX."
Cons: "We were delated in leaving, which made my connecting flight a little tight. It was stressful."
Pros: "The entire fly, connections, food and both crews excelente. Flight on time."
Pros: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
Cons: "No food for purchase, just a drink and biscuit."
Pros: "Entertainment, service, pilot and his crew were great."
Cons: "Food was not good. Can do better. As vegetarian there are lots of good places they can order the food from."
Pros: "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
Cons: "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."
Cons: "Our flight was delay for about 3 hours."
Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"
Pros: "It's American company airline So,not bad. People are not good service but still fine."
Pros: "On time"
Cons: "They charge for everything luggage they can see in the front desk. My 63 years old mother had her small size hand carrier, a travel tote on top (with her travel blanket and her medicine) and a crossbody passport size. They told her to put it in her tote!!! Only 2 items allows. ... In the plane she saw passengers carried way more than what that."
Pros: "Crew was friendly and hospitable."
Cons: "I didn't like how small the seat was on this flight. I'm used to flying JetBlue and getting extra comfort. Also, my television wasn't working properly. I would start a show and then it would play for a couple minutes then the screen would go out, but the sound still on. This happened with every show I tried. Overall I was disappointed in the new American plane even for just a short flight. I can't imagine flying that for a long distance."
Pros: "I cannot even find a positive in describing my flighh experience on August 19-20, 2016"
Cons: "My flight was delayed, as I result I would miss my connecting flight. I was rerouted, making me arrive at my destination 4 hrs later than expected hence I missed my bus reservation to my place of stay. Oh! Not to mention, my luggage was lost and I had an event to attend a few hours later. Horrible experience."
Pros: "The flight was short."
Cons: "Once again my flight was delayed, this time 50 minutes!! . Last time i had to stop in Vegas I got stuck there overnigh because my flight had been delayed and to mKe things worse they also managed to Miss my flights connection in Miami after they had booked me a new flight.. With a window seat that had no window. I old the flight attendant that I needed help stowing my backpack in the overhead bin, not because it was that heavy or big, but because the previous flight had been 5 hrs long and after being stuck in the middle seat my back was killing me and lifting my bag over my head would have triggered a muscle spasm. I have a back condition and they refused to help me. She would not even hear me out and insisted on me to check my bag, which I refused to because my laptop and tablet were in there without propper padding to protect them. The same flight attendant had already yelled at a passanger and was making a scene that made several other passengers uncomfortable. i understand the flight was full and they were delayed enough, but the airline clients should not have to pay for the airline's mistakes."
Pros: "The flight was very comfortable. The seats were very roomy. Boarding process was seamless. Staff were friendly and helpful"
Cons: "I had asked for a vegetarian meal when I booked the tickets - this request didn't come through on my booking. I asked again at check-in, they informed me I should have called 24 hours before and organised it. Luckily the flight had vegetarian meal options onboard so I did not starve. The movie selection was not the best. The entertainment unit itself was really good however."
Pros: "The Good: The seat configuration available for an upcharge of $38 gave just enough additional room to make getting my frail elderly mother in and out of her seat and accessing items she needed from a bag stored under the seat ahead of me much easier and safer than it would have been in, say, the sardine can-like conditions of the coach section on United flights."
Cons: "The Bad: At boarding, American does not provide pre-boarding for those who need extra time. I was traveling with my elderly mother, who can walk (very) short distances but is quite frail. American was great about providing a wheelchair to the gate, but then we were on our own. Because there was no designated boarding for people needing extra time or assistance, I had to sharp elbow my way to the front of the post-first class boarders and talk folks into letting her through. Stressful for both of us."
First class Food choices are ravioli and chicken. If you fly back and forth twice in a week, feels boring. First class seats could be wider.
Pros: "Nice plane , comfortable"
Pros: "Crew was really nice"
Cons: "Seats aren't comfortable, and we also waiting around on the ground 25 minutes until we were allowed to take off."
Cons: "Flight missed connection. United wanted to reroute my entire flight flying coach even though I paid for business. They refused to give me a seat from sfo to lax. Also, they refused to reimburse me for the difference in the two l velsnof service."
Cons: "This was our second trip with United in the month of December and once again we were delayed. This time time not quite as bad as the first time ."
Pros: "Missed connecting flight due to bad weather in sfo"
Cons: "I missed my sister graduating because of avianca"
Cons: "Why using the oldest plane to fly for a 5 hours flight? Seats are very uncomfortable and the last row doesn’t recline."
Pros: "Da Muffin"
Cons: "No IFe"
Pros: "Short flight, nothing to do with airline"
Cons: "Boarding was annoying and employees were rude. Had just gotten off of a connecting United flight and one of the employees barked at me that my carry on was too big and I had to close extra zipper even though I had no issues in the United flight I had just gotten off of......... I was starving and didn’t get a chance to grab food due to short layover time. We took a while to take off. We’re supposed to leave at 4:15 and left closer to 5pm. Then when we were on the air, flight attendants took a while to provide the snacks and water and they didn’t even get around to our row before they had to sit down for touch down. Smh. Terrible and thoughtless. Seats were uncomfortable and very little leg space. Entertainment only works if you’re able to download their app and of course no free WiFi because airlines want to force you to spend more money after you’ve spent a large amount to fly to your destination."
Pros: "Nothing!!! Just a bab company that is just driven by money."
Cons: "No compassion from this company."
Cons: "Good customer service"
Pros: "Chill easy flight no issues"
Cons: "Nothing. Everything was cool"
Pros: "Quick boarding"
Cons: "No plane peanuts"
Pros: "Price of the flighr"
Cons: "The flight was delayed 2 hrs. There was nibexplanatiin as to what the delay was for. We were in the tarmac for 1 hr. There was no apology for the delay. United has continues to disappoint us."
Cons: "Missed connection flight to Honolulu because of sand storm, customer service was horrible. Next available flight 14 hours later the following morning"
Cons: "Was delayed on two flights and ultimately could not make my connecting flight to Tokyo which cost my company a lot of money. Spent hours on the phone with very poor customer service support trying to locate my bags and get me to my destination. Far more of a headache than I have ever experienced. Will never fly united again and will be more wary if ANA is a pattner airlines with them"
Pros: "Cheap enough"
Cons: "Lack of space"
Pros: "Short flight"
Cons: "Cramped seating"
Pros: "The price"
Cons: "The leg room & the service"
Pros: "It was a good flight and for a great prize"
Pros: "Left early, no bumps, good and simple."
Pros: "The whole crew, from flight attendants to the pilot and co-pilot, were on top of everything and extremely professional."
Pros: "Quick and easy boarding , great crew and. Lean interiors , early arrivals"
Cons: "Had to pay for my meals, middle seating was tight and had to pay extra for aisle or window seats. I loved you and I did before but the extra fees just to maintain regular comfort is a little disappointing"
Cons: "My flight was delayed three hours. The staff behind the gate were extremely rude and unhelpful when I or others would ask details about the flight. They failed to provide us with anything other than "All we know is what you know," which is extremely false as they knew the whole time that the flight coming in was delayed, which delayed our flights. The crew onboard was extremely rude as well, telling me I could not have two cups of Coke when I asked for a second (I was thirsty, and we were waiting for 3 hours to board the flight). Also, the flight attendant kept knocking on the bathroom door while I was in there, and once I got out, told me I was limited to 5 minutes during flight (which I have never been told, and have been flying for years). Needless to say, I probably will never be flying United Airlines again."
Cons: "We waited on the tarmac by the gate for nearly 45 minutes. Finally some sort of maintenance clearance was approved and we were able to push off from the gate. In the last 6 months that I have traveled via United, this has happened every single flight. Some flights have been so delayed that they have given me a partial refund; but many flights, like this one, are delayed long enough to be disruptive but not long enough for them to issue customer care rebates. In an ideal world (i.e. a world that is not possible every single time), things would go smoothly and no delays happen at all - but waiting inside the plane at the gate for 45 minutes is not great either. I'd like a partial credit towards a future flight; I travel with United frequently but if this waiting-on-the-plane-while-still-at-the-gate problem persists, I'll change to another airline."
Pros: "On board shows were good."
Cons: "Flight left about 3-3.5 hours late. Add that to the time you have to show up early to the airport and I could've been almost home in my car. We were boarded and left to sit for a long time then the pilot came on saying the mechanic needed more time to look at the tire which might need to be changed. After another 15-20 min sitting, pilot comes on and says we need to get off the plane so the maintenance could be done. Ok I'd rather fly safe than be on time but really? Why doesn't this airline have enough planes that the maintenance can be done when the plane isn't scheduled to fly? So many people missed connections and we ended up getting home so much later than we had expected! Honestly I would rather the airline have emailed saying flight delayed 3 hours so I could have had more time in SF rather than sitting in an airport eating a mediocre airport meal for dinner. They had to have known the tire was almost to the point of changing right? I mean I would hope it's checked each flight. Just all together inconvenient. Like they book all theses flights to make money and yet if they had fewer but didn't make anyone waste the day or night at the airport so they could perform routine maintenance it may be worth an extra few bucks in my book. My time is valuable too, and I don't think I was the only one on the flight who thought so. Maybe United doesn't value anyone else's time other than theirs. Guess this is why we have several airlines to choose from and we will not likely fly United again."
Pros: "It was an ok flight. We missed our flight by 10 mins but got the next one at no charge."
Pros: "Very nice crew."
Cons: "Very uncomfortable. No wifi so no entertainment. No overhead space for all the bags poorly planned with all the bags held up plane. Didn't get food to the very end of the flight the. Had to throw away due to large passenger capacity."
Pros: "No much at all."
Cons: "We were stuck 30 minutes before takeoff, and an hour and ten minutes after landing. The takeoff was extremely wobbly."
Pros: "Crew was nice and attentive."
Cons: "Crew kept bumping into passengers when walking through the aisles with no apologies."
Pros: "Enough space."
Cons: "Ground staff was racist. Standards vary depending ur color. Specially at Heathrow. Ask personal question loudly."
Cons: "I ASK FOR SOMETHING TO DRINK THEY DIDNT GIVE ME... CREW ARE NOT AS FRIENDLY AS I THINK"
Cons: "We rushed skipping a planned meal during our expected layover to the second leg of our journey only to sit waiting for the second delayed flight. The delay included a prolonged wait of about 20 minutes on the tarmac AFTER departing from the gate. During the accelerated dash to LAX, the flight attendants didn't have time to serve beverages to the entire cabin. Less then half of the cabin were served leaving the rest of the parched passengers unserved including myself and my companion. The flight attendants were good doing the best they could under the circumstances. As with the first leg of the flight, I couldn't figure out the entertainment system and couldn't download the entertainment app from the Apple app store (I couldn't get the store to open on the onboard wireless system to download the app)."
Cons: "Flight was delayed by over 2 hours. Then halfway through the boarding process there was a glitch in the system and I believe that they lost the seat reservations, which delayed us even further."
Pros: "It arrived early at my destination."
Cons: "I had to pay extra money to get to LAX because my flight through Houston was canceled."
Pros: "That's pretty much the jist. Flight was oversold, as usual, but this time they over boarded the flight, caused a delay, and the crew didn't even apologize. Flight attendants were extremely rude, ex: when there were passengers on the plane without a seat bc the plane was oversold, attended said "passengers in the asile. Either take a seat, any seat available, or we will re-open the doors and you can get off the aircraft." Wow. I don't even want to get into the refreshment service. Terrible flight overall."
Cons: "Terrible service. Rude crew. Unnecessary delay."
Pros: "watching free movies used to be the only good thing about flying."
Cons: "Not being able to watch movies for free is BOGUS. That used to be the only good thing about flying."
Pros: "Crew was apologetic for problems outside of their control."
Cons: "Had to sit on a 13 hour flight for 3 hours before they decided to cancel the flight due to a malfunctioning fuel pump. I believe better safe than sorry but I don't know when they decided to look at the state of the fuel pump which seems like a precaution to take before customers board a plane. Before all of the sitting on the plane I was given to run around because I booked a trip with a 10 hour layover in San Francisco so I could explore the city before heading back home to Los Angeles. They assumed that I would like a shorter layover and went ahead and put me on that other flight. After telling them I would rather keep the flight I booked, with and attitude, the flight attendant reluctantly left to get my original ticket with no seat number, as the seat I originally chose was taken. After the cancellation debacle they put us up in a nice hotel with meal vouchers that did not cover the price of the full meal. They also gave us a voucher for up to $200 for our next United flight, which I'm not sure I will use. Many people going to the east cost of America was given layovers that would take them 4-5 days to complete but luckily for me I was only a 50 minute flight away from San Francisco. I was no longer able to explore San Francisco and at this point that was alright with me because I just wanted to be home. Had a flight at 1:14 and it got delayed 3 times as well as having gate changes 3 times as well. Got on the plane sometime around 3:30 and made it home. The worst part was that there was a woman on the flight that had the same problem two days in a row."
Cons: "I was put up in a hotel by your company and the hotel would not take cash for the deposit they require. I do not own a credit card so I had to find a relative to fax a copy of their card and their personal information to be able to get the room that you are supposed to pay for. Since when do businesses not take cash? It is not my fault I had to be here because your equipment failed. I did my part by purchasing the ticket. I am not happy that I am treated this way because I only have cash to pay for things. Maybe you need to work out a deal with the hotels you use to accommodate such a scenario as this."