Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Fairbanks
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Scores according to KAYAK customer reviews
Cons: "Dumped out in cargo to take a bus? Late late late"
Pros: "Amazing crew. Everyone from Bag check in thru baggage claim were courteous and attentive."
Cons: "I booked this flight from Kayak with check in luggage, then when I was in the airport I paid 60 dollars for mu check in luggages... why?"
Pros: "Great crew with a excellent personalities, nice clean plane, and just great service all around!"
Pros: "Crew is always amazing and friendly on Alaska."
Cons: "There were no movie devices for some reason on the flight"
Pros: "Crew was good"
Cons: "Again, board plane back to front after boarding special needs passenger and your priority passengers. Why have us climb over everyone when we have to get to the back. Also verify size of 2 carry ons. This is what is a hassle."
Cons: "The flight was severely delayed due to inadequate staffing"
Cons: "They didn't have the menu item I most wanted, the harvest salad, but no big deal!"
Pros: "I’ve taken this flight several times now and it’s always good. Great crew, great service. Love Alaska"
Cons: "There was no entertainment on Alaska"
Pros: "The direct flight from PIT to SEA was awesome!!!"
Cons: "No free snacks anymore, that’s a bummer."
Pros: "The staff is always super nice."
Cons: "The landing sucked. It seemed unnecessarily rough."
Cons: "Babies in the same row of seat, fussing on descent, gives me a headache."
Pros: "Awesome !"
Pros: "I'd like adequate leg room with the ticket already purchased. I'll need at least one bag. why am I paying again for bags? Food, a decent meal without being charged even more. seriously? I already bought a ticket, stop with the nickel and diming already."
Pros: "Very polite kind staffs, Appreciated"
Cons: "I really wish the airline could sort out the whole "check at the gate for seating" because I don't think anyone wants to buy a plane ticket just to deal with the uncertainty of if they are going to be able to fly or not."
Pros: "Typically exceeds expectations!"
Cons: "Some people smell bad in Alaska. I suppose it's the dry cabin mentality, but some people smell of body odor. It wasn't too offensive, but someone near by was smelling like an arm pit. Nothing Alaska Airlines can do about that."
Pros: "great views! pilot interactions one woman on the crew was extremely personable & friendly!!! she stood out above the rest. :) (don't know her name but short blonde hair. friend and I agreed that she was great) windows clean enough to take some great pictures from the window"
Pros: "Boarding was pretty quick and water was offered a couple times which was nice."
Cons: "I had selected a new seat when I checked in online but my boarding pass reflected my old seat and for a nearly four hour flight only offering snacks once and water a couple times felt like it should have been more. There were also people watching movies without headphones on a red eye and there weren't any crew asking them to wear headphones since people were trying to sleep."
Pros: "How fast it was to board"
Cons: "Was the turbulence that made us having to wait to land which got me sick"
Pros: "Attentive, friendly staff and crew."
Pros: "The staff were very patient with very large group traveling. The staff were very cautious of them not burning themselves with the coffee. If when having large groups of non-speaking passengers, place their group leaders separate so that they can help translate for the crew and then not have to take so long to help them out."
Cons: "Allergies to dogs and there was a dog on the plane. Couldn’t stop sneezing and had an aweful time trying to pressurize my ears from allergies. Very difficult when air circulation can’t be controlled at seat. It was freezing and no way to close vent or stop air from hitting directly onto me."
Pros: "Loved the newer plane!"
Cons: "Hard to get movie on second flight, stuck from first flight"
Pros: "Quick service, great views out the window."
Cons: "Stingy with the wine."
Pros: "Friendly staff"
Pros: "Friendly, caring crew."
Cons: "Wi-Fi would be nice."
Pros: "Rented a player and watched movies. Yeah"
Pros: "There was plenty of space on the plane. The flight went smoothly and was nice and quiet."
Cons: "It would be nice if the seats reclined a bit more and there were more options for entertainment, but it was a short flight."
Pros: "This was our first time using Alaska Airlines and they were great! Checking in online was easy. Flight attendants and other staff were friendly and seemed to have your best interest in mind. My husband and I had a 20 hour layover in LA coming back from Costa Rica and we asked if we would have to pay another fee to recheck our bag for the second flight. They were very understanding and waived the fee since our overnight stay in LA was technically a layover and we had previously made the whole reservation for both flights at once using their company. Overall we liked our experience with Alaska and would definitely use them again!"
Pros: "Flight Attendants were excellent, the flight was on time and I retrieved my luggage in 10 minutes."
Cons: "I'm tall and the space is really tight, especially when the person in front of me reclines their seat."
Pros: "Being stra"
Pros: "The crew members were very helpful and so personable.. I've flown on quite a few airlines but this was my first flight on Alaska and it was by far the best flight I've ever been on. Thank you, Alaska for such a great experience."
Pros: "everyone was pleasant and accommodating."
Cons: "again neither me or my seatmates[not travel companion] could not get the inflight network to work. my seatmate was traveling with a child and that left her frustrated."
Cons: "Baggage crew was so careless in loading bags onto plane. There were two bags and a car seat that were thrown and missed the conveyer belt and fell off the side."
Pros: "Free small snacks and regular drink runs. Very good hospitality."
Pros: "Friendly crew"
Cons: "Delay taking off but prefer to err on the side of safety. It wasn't anything the crew had control of"
Pros: "Attentive staff. Clean and smooth flight."
Cons: "Again wish Alaska offered complimentary meals at the price we pay for a ticket but understandable! Somewhat clean and slow to board."
Pros: "Overall the options & attendants were good"
Cons: "One of the attendants wasn't so nice. Watching her pour drinks, one would be full 's one half, she would have her favorites sort of speak. Attitude. Of those who had the half full glasses asked for more, the attitude came out, she would give them more with a snip. Of course those others she would gladly with a smile. I checked my suitcase in as we had a 'full flight' & never got my $20 voucher. Yet there was plenty of overhead space that I saw. So that was a waste of time on both counts."
Pros: "Good service"
Cons: "Plane was very cold"
Pros: "Pretty standard Alaska Airlines flight. Crew was friendly, boarding process was smooth."
Cons: "The new interiors on the 737-NG aircraft are fitted with vents which are pretty inadequate. They don't open very wide and then don't provide very much air at all. Headrests on window seats in the exit row don't move. No free in-flight entertainment. Since there's relatively no equipment cost to airline to allow streaming to personal devices, this is pretty disappointing."
Pros: "Convenient and flights are short from ANC to FAI"
Cons: "Q400 seats are very narrow, seat pitch is too short (unless you are in an exit row), very little overhead space. It's a short flight, but it really makes those narrow 737 seats feel like first class."
Pros: "On time"
Pros: "It was decent"
Pros: "The entertainment options are good as well as free messaging on wifi"
Cons: "The boarding was late, the take off was late (weather), then arriving in rdu was delayed because the bridge was broken. All around, I’ve had better experiences but I’ve had much worse on SW."
Pros: "The flight attendants have so much patience, it’s amazing. Because passengers are idiots."
Cons: "Do you really need to charge every person to pick their seat?"
Cons: "Food, at least for first class."
Pros: "Kudos to the employees who really tried to help rather than pay mere lip service."
Cons: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Pros: "Amazing crew"
Cons: "Wifi didn't work"
Cons: "Better accommodation for handicap passengers."
Pros: "Issac was amazing!! Best flight attendant I’ve had in years."
Cons: "Nothing. My experience was fantastic."
Pros: "The cookies and soda was good and staff was exceptional. Instead of cheezits, chips would be better"
Cons: "Instead of cheezits, please upgrade to chips"
Cons: "WiFi didn't work"
Pros: "It was a brand new 737-900 with legroom, atmospheric lighting, very quiet engines, and LEGROOM in coach. The flight crew was top-notch as well."
Cons: "Nothing. Delta did very well with this one."
Cons: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Cons: "Flight was delayed, for unkown reasons."
Cons: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."
Pros: "The stewards did an awesome job leaving me a chocolate snack and an chicken wrap while I was sleeping!! Definitely a pleasant surprise to wake up to"
Pros: "Got first class upgraded. Very nice service!"
Cons: "We left 8am from JFK. Wish the crew had mentioned the 30 minutes waiting time to take off, given the 15?planes in front of us in line to do the same. I was very much needing to use the restroom about 15 minutes into it! I was very uncomfortable"
Cons: "They were short 1 flight attendant, delayed us for 3 hours"
Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Pros: "There were actual meals served on the flight. They were pretty good. Free movies available."
Cons: "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."
Pros: "It was a smooth boarding, flight and exit out of the plane."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "The leg room in comfort+ was nice."
Cons: "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."
Pros: "The flight attendant, Winsom, was fantastic."
Cons: "Gate staff was garbage."
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "Loved the TVs"
Cons: "The space was too small"
Pros: "I had a whole row to myself and was able to sleep"
Cons: "No movie selection, no blankets."
Pros: "I have always known of airlines to offer preboarding to those military members in uniform or on official orders. Delta took it one step further and allows prior service members to board also."
Pros: "The free TV was nice."
Cons: "A tiny bag of pretzels is a stingy snack. Aeromexico gave us a croissant with two pieces of cheese,applesauce and a square of chocolate."
Cons: "The floor was litte bit dirty"
Cons: "The boarding process doesn't make sense. My seat assignment was changed for no reason, and I didn't have a say in it. I was put further back on the plane. Not happy about that."
Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."
Pros: "Very professional cabin crew"
Cons: "Delayed by 3 hours"
Pros: "Fast flight great service"
Cons: "The flight is delayed 3.5 hours."
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "On time departure and arrival, clean plane. Enough space for your carry on."
Cons: "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Pros: "Love Delta...plenty of legroom. Nearly always on time"
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Pros: "The crew were wonderful, efficient, and professional."
Cons: "On this Delta flight operated by Virgin Atlantic one of us was unable to check in or change our seats. You think you are getting Delta but everything must be done through VA. VA bag weights are less than Delta and the seat was incredibly cramped. We both had to sit with our legs bowed to the side as the seat ahead was so close. For nine hours we were cramped and could not sleep due to only be able to squeeze into one position. To get into the seat I put on leg in and then sat on the armrest and then brought my other leg up and then lowered my but into the seat. I am not even 6 feet tall and had this issue. So due to the difficult online check-in and seat selection and to the cramped seats we will never fly Virgin Atlantic again."
Pros: "Comfortable seats and great flight attendants."
Cons: "The boarding. Having to wait for people to place their carry ons."
Pros: "Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)"
Cons: "A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta."
Pros: "Attendants were nice and cordial and made the flight seem like a breeze."
Cons: "Wish the plane was little bigger and not overbooked. It’s not good with people who have claustrophobia and bad anxiety."
Pros: "The entertainment options was awesome used the on board wifi and the flight cruised by"
Cons: "Boarding and deplaning is always such a hassle"
Pros: "Crew was gracious and helpful"
Cons: "Seating is always crammed, uncomfortable, people packed in like sardines. But I guess that’s par for the course with all airlines nowadays."
Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Pros: "my borden pass had no gate no"
Pros: "Everything was great"
Pros: "I like the fact that I finally got home."
Cons: "Not be delayed 5 hours."
Cons: "Sat on the ramp for an hour with no A/C, no water. Jaded crew. Not good overall."
Cons: "Boarded onetime, maybe a little early, but still departed 25 minutes late for no apparent reason. This caused me to nearly miss my connecting flight. Got to the gate just as they were about finished boarding."
Cons: "the crew was snobby and rude. no communication with finnair and british airways for a special meal. not child friendly"
Pros: "Plane was late missed all connecting flights"
Pros: "Good crew, good service, good captain."
Cons: "If I did not have to check my carry-on to baggage claim. The flight was delayed and landed late (high winds)"
Cons: "Stale pretzels"
Pros: "Great flight. Great staff. Nice landing"
Cons: "I’m still on the plane and there’s this poor sick dude across from me who is sneezing and snorting and spewing phlegm everywhere!!! I feel so sorry for him bc he’s got muscular dystrophy or something and it’s uncontrollable. But I also feel sorry for the poor little girl next to him! I am about to puke it’s so gross and he’s 4 peeps away from me! Ugh, I HATE germy planes!!!!! Not sure people should be allowed to travel without masks in this condition."
Pros: "Flight cancelled after multiple delays. Huge line with single agent to rebook everyone"
Pros: "Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!"
Pros: "Quick check in even though it was a full flight!"
Cons: "Only entertainment option is your own personal device but the WiFi is horrible! After finally connecting, I could not even get to the 2nd step which is simply going to this website to enjoy the entertainment. I even made sure I downloaded the app and it just did not work. So glad I had music on my phone and went to sleep."
Cons: "Seats in the plane not good, overall an old plane looks like."
Cons: "First flight delayed 45 min, then cancelled. 2nd flight 3 hrs later."
Pros: "This was our first time flying Avianca. The flight attendants were attentive and helpful!! We will definitely fly Avianca again to Colombia!"
Pros: "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
Cons: "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
Pros: "Pleasant service ; courteous team"
Cons: "Flight delayed"
Pros: "Got to Nj safe"
Cons: "3hr delay leaving; delays in getting bags at baggage claim"
Pros: "Relatively quick, friendly crew, on time (boarding, departure, arrival)"
Cons: "Hit a bit of turbulence, food was good, but can be improved"
Pros: "Absolutely no part of the flight was comfortable or enjoyable."
Cons: "The plane itself was clearly an older model, lacking many amenities I’ve come to expect flying coach. The overhead compartments were too small for larger carryon luggage, and no one on the crew alerted passengers to this. Thus, many passengers had to go against the traffic of those still boarding to find space for luggage. My seat was at the back of the plane so I had to spend close to 15 extra minutes walking back to the front against boarding passengers to find a place to put my luggage. A simple warning from the crew when I boarded would have prevented mine and many others unnecessary trouble simply boarding. During a very turbulent flight, the captain nor the crew made any announcements about turbulence, our safety, or our progress. Also during the flight, one of the flight attendants got into an awkward verbal spat with one of the passengers. Completely unprofessional and bothersome. Additionally, I had fallen asleep when dinner was being first served, but woke up before it was finished. A flight attendant approached me and asked if I’d like a dinner to which I replied “Yes”. The flight attendant never returned with a dinner for me, thus I did not eat the dinner, which I had paid for. Lastly, and perhaps most disturbing, was what transpired when a passenger had a medical emergency. With no warning, all of the airplane lights turned on and a loud “CODE RED” was announced over the sound system. Imagine being a sleeping passenger like myself, during a very turbulent flight, to be suddenly awoken to bright lights and a CODE RED shouted loudly over the PA. I’m not overexaggerating when I say that I was preparing for the worst. A truly terrifying moment that I am certain was shared with many others on board. To make matters even worse, as a flight attendant rushed to find a first aid kit (which she had trouble finding) she opened up the compartment over my partners seat and dropped a passengers ipad on her head. The flight attendant did return to apologize, but it was little consolation compared to the stress and panic the crew created. I have flown many times, and this was easily the worst flight of my life. American Airlines should be ashamed of the conditions they put their passengers in and they have lost two customers for good."
Pros: "Timely upgrade. Great service."
Pros: "I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight."
Cons: "The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me."
Pros: "The crew was nice."
Cons: "I went to British airways to check in and the sent me to American. It was the worst aircraft I've seen for an intl flight."
Pros: "Great crew and on time"
Cons: "Arrival G14; Departure H18 with only 35 minute layover, a really loooong walk at speed. Need tunnel from G to H or moving walkways or a "train.""
Pros: "The crew."
Cons: "Tiny plane, old. No leg space at all (I'm 5.5). Our connection before this flight was a 1 hour flight on a modern very spacious airplane, we wished we could've flown on the same plane for the 6+ flight to Paris."
Pros: "But the crew was great!"
Pros: "All I want is clear communication- not strung along. Reasonably comfortable seat - without person next to me too large for seat. Don't gate check my bag then I find plenty of space above my seat. Stop giving people food and drink on short flights as it is unnecessary and it constrains use of the bathroom"
Cons: "The scene of returning bags at the gate of arrival is awkward and other passengers take advantage - blocking walkway etc. please change system and adt a baggage handler to drop bags in a line along one side of the gateway while passengers wait along other side of the gateway"
Pros: "Arrived very early"
Pros: "I was surprised by the amount of room in the economy cabin."
Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"
Pros: "clean and newer airplane"
Pros: "I was traveling with two teenagers and originally there weren't 3 seats together. When we got to the gate they had reassigned our seats for us to sit all together. I appreciate that."
Cons: "We had already pulled out of the gate to leave when the captain informed us the plane had maintenance issues and we had to wait for a gate. We waited. When we got to the gate he announced the crew had timed out and that we should take our things and get down to wait for more information. Once at the gate we were told they were trying to put a new crew together for us, including the pilot. While we waited they did provide good quality deli food for us. I appreciate the food but the 5 hour delay, I did not appreciate."
Cons: "Plane interior was really dirty"
Cons: "No pre boarding for family with kids"
Cons: "Baggage claim in PHL really needs an overhaul.... i travel regularly and have waited over 30-40min for my bag the last 3 flights (nov thru march)..."
Pros: "The quality of aircraft"
Cons: "The service lacked any sort of empathy. The crew on this flight especially the African American lady, I think are in the wrong profession. Didn't care at all. Seemed miserable."
Pros: "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Cons: "missed the flight, traveling with 2 young children. Had to wait in Miami overnight"
Cons: "That there is no internet"
Pros: "the flight was on time"
Cons: "the plane was small the plane was not comfortable"
Cons: "See my previous comment"
Pros: "The flight was great. The pilot spoke with passengers as to what was happening. The crew was polite. It was a smooth flight."
Cons: "The long wait in line to board in Christensted."
Pros: "The flight was not only on time, but a little early!! The flight crew were fantastic & the plane looked new. Everything went according to plan which rarely happens these days!!!"
Pros: "The condition and appearances of everything was pretty standard"
Cons: "Delays delays delays! Both flights were delayed and while sitting on the runway waiting to take off the captain said we had a maintenance issue. WHAT! We are waiting to take off at the end of the runway and we have a supposed maintenance problem. I smell B.S there wasn't a mechanic anywhere. Liars!"
Pros: "It got me on the way"
Cons: "An outlet and letting me get into Canada"
Cons: "The plane was extremely full. No chance of social distancing."
Cons: "Seats need to be bigger (wider)"
Pros: "The text messages from United"
Pros: "First flight I’ve been on where United airlines has adequate leg room for a tall person. A newish airbus plane. I’ve been avoiding United for a number of years cause their planes tend to be very uncomfortable for taller passengers. This is the seat spacing that all airlines should have."
Pros: "Empty plane personal seating everyone"
Cons: "Delay for 3 hours"
Pros: "The crew was fantastic!! Friendly and attentive!!"
Cons: "More snack options other than pretzels would’ve been nice."
Pros: "Minimal turbulence"
Pros: "Safe travel"
Cons: "Cramped and warm"
Pros: "I liked the extensive entertainment options."
Cons: "I didn’t like that for about 10 hours there is no meal service."
Pros: "Everything was good, except the seats are too tight."
Cons: "Seat space"
Cons: "The waiting in the lobby."
Cons: "4 hrs late departure - missed my appointment"
Pros: "The people were all very nice. The plane was top-notch. Would definitely fly with them again if I had the opportunity."
Cons: "The boarding lasted much longer than I had anticipated. I was also not informed of when my group was boarding at the proper time."
Pros: "Well organized."
Pros: "People were courteous as expected but as usual the 1st class took precedence. Big deal they pay extra for what, not to eat 1 ounce snack foods and cans of soda."
Cons: "The room and the food was horrible. Seems like every time I take a flight people get stuffed into planes like sardines. Also the food selection was nonexistent. There was not enough qty for each person on the flight and the food choices are subpar and very expensive. If u ask me with the exorbant cost of flight to include now the cost to bring luggage is horrible. What happened to the days when airlines actually cared for their customers. I guess those days are long gone. I have been in he military over 17 years and not once have I received a courtesy upgrade to 1st class and I have flew over the world. Guess it's all about the money. And have to pay for entertainment....go figure and why isn't there outlets on every seta in every row. Is that too much to ask!"
Cons: "The plane was delayed 5 times causing us to miss our connection. We had to stay overnight in the airport in Chicago. We were told that there would be blankets waiting for us that we could use however there weren't and we had to practically beg for them."
Cons: "Uncomfortably warm!!"
Cons: "The plane got delayed by more than 3 hours!"
Pros: "I was able to move my dear and get better leg room. Really appreciated that!"
Cons: "Teeny snack."
Pros: "It had movie screens quite old but better than none"
Cons: "Just give free wi fi already"
Cons: "I didn't realize how you can no longer be accommodated without being charged for everything."
Pros: "service on time"
Cons: "snacks very little amounr"
Pros: "I fly weekly, but try never to book United because there are always issues with my support animal. Without fail, regardless of the city, the agents at check-in do not know what to do. Each time I'm met with annoyance at having to check me in, and I usually end up calling either the disabilities desk and handing the agent my phone, or asking for the CRO. I have to leave an extra 45 minutes to accommodate flying United every time -- ridiculous. This time I also got a load of unprofessional gate agents cooing and awwing at my my support animal, and trying to pet him. When this happens I always simply state, "please don't" and this was key with rudeness as well. United please provide us with more professional and adequately trained staff at the airports. Once we're on the planes it's fine. But you seem to have VERY low hiring standards for airport staff"
Pros: "From check-in to touchdown, my travel over this Christmas was awesome! Flights were on time, security ran smoothly, and I would use Kayak again for sure."
Pros: "My flight stopped for over 2 hours for refueling which caused me to miss my coneccting flight, plus 2 other reschedual flights. Then no one would accomodate me on account of this. Never flying united again"
Pros: "All good, no complaints!"
Pros: "Everything went smoothe!"
Cons: "Not 1 thing."
Pros: "The seats and the price"
Cons: "How far back I was"
Pros: "Crew was great"
Cons: "Great aircraft!"
Cons: "Delayed 3 hours"
Cons: "The tv kept shutting on and off"
Pros: "The leg room"
Pros: "Free beverage and snack. Flight attendants were nice."
Cons: "Sat inside the airplane for more than an hour! It was horrible. Why have the customers board the aircraft when crew members know that we're going to be delayed due to weather?! Ridiculous."
Pros: "The crew was nice and great with the three very young kids sitting in front of me. Left and landed on time!"
Cons: "Very cramped seating. The on flight entertainment kept searching for a satillite signal, only ever staying on for 30 seconds before searching for the next 3 minutes."
Pros: "The crew did the best they could with what was presented."
Cons: "Pilot should of gave us accurate times rather than saying "we should be taking off in another 15 min folks" which turned into 4 hours, pretty crazy."
Cons: "Flight was delayed, missed connection, chose to go to Minneapolis and was booked on a flight that I didn't have time to get to the terminal, so was rebooked a 3rd time, missed my shuttle, have no idea where my luggage is"
Cons: "First leg delayed on Tarmac for over an hour so I missed my connection. Then united rebooked me for the next day but gave me no voucher or money towards a hotel so I had to get one myself since it was all night in the Houston airport.mthem the rebooked flight had mechanical problems we had to change airplanes, and gates/terminals and were delayed another 2.5 hours. It was terrible."
Cons: "My connection to YYZ was cancelled and I was not even rebooked to the next flight. I needed to buy a ticket on Air Canada in order to get there. Every time I fly United I find myself asking "why in the hell am I flying United?""
Cons: "On a flight as long as this one was it should have included FREE use of the movies, TV shows, the entertainment feature ."
Cons: "Very rude crew."
Pros: "Good service"
Cons: "Either ran out of or no snacks offered. Crew seemed a little impatient"
Cons: "Where do I start. Let's start with booking and the lack of knowledge, inability to listen and respond in an appropriate manner, and the fact that after I asked to speak to a manager due to the previous issues with the agent, and after being transferred all I needed was some understanding and support due to a family emergency and instead I get a short rude push back and then hung up on by the manager after I expressed my struggle and desperation for help. The lack of empathy and just the overall experience was beyond horrible, and if it wasn't for the desperate situation I was in I would have never used your services."
Pros: "On time bags made connection"
Pros: "It was a light flight, so I could have my carry-on with me even though I was in group 5. The breakfast -- berry pecan French toast -- was surprisingly tasty and satisfying (if not very attractively presented)."
Cons: "Too bad I had to pay so much for the exit row seat. I'm tall and it's needed for standard comfort (as opposed to extra comfort). Oh well. Gotta squeeze those dollars out of the passengers every way they can."
Pros: "The boarding was very smooth."
Cons: "The passengers behind me had a baby on board that cried throughout the whole flight."
Pros: "Got me safely to my destination. Other passengers were friendly and helpful. Sf and Vic airports nice. flight attendants passably pleasant. No food that I was aware of. Entertainment at least there was a wifi option since there were no screens."
Cons: "Check in agents all might as well have been robots, but with bad attitude. Even at the star alliance gold checkin desk the agent was clearly unhappy/furious (seem to be ongoing issues with the system/ machine frustrating him) and was consistently abrupt and cold though our interaction. He did help by lifting bags onto weigh and to press buttons to get the tickets issued, but I would have a much better experience of United if he has shown any sign of warmth or even smiled. I was struggling with a baby in a carrier, and several suitcase, and he didn't show any sign of humanity. The guy who labeled our bags was a bit nicer. The team overal though just barked instructions at the customers, never looked them in the eyes, and seemed to all hate their jobs. We got our boarding passes issues successfully, yes, but I felt on pins and needles like I had to be very careful not to offend anyone.... Which I don't think is what you want your passengers to feel at the start of a flight."
Airlines flying from Pennsylvania to Fairbanks have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Fairbanks
Masks required on board, masks provided on flights from Pennsylvania to Fairbanks
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Fairbanks
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Fairbanks
Waiving of change fees. Search flexible flights from Pennsylvania to Fairbanks