LATAM clearly does not have well-established policies re: luggage for international flights to Lima followed by domestic flights within Peru (in my case, from Lima to Cuzco). On the way in, they forced me to pay $50 in Lima to check my second carry on bag (the three bags were included in the fare from JFK to Lima). On the return trip, they told me at check in that I would have to pay $50 again at the gate (she said they couldn't accept the money at check in) Then, at the gate, they initially told me I would have to pay several hundred dollars to check the big bag through to JFK. I protested, and showed them a print out of an email saying the checked bag was included between LIM and JFK. Than a second woman showed up, and told me I wouldn't have to pay anything at all -- which was great news, of course -- but that means I was incorrectly charged the extra $50 on the incoming flight. Basically, just a mess. Also, their website is completely non-functional -- it was very cleear that all the airport staff knew the website was nonfunctional, too.
6.0 GoodRachel, Jun 2026CUZ - LIM
LATAM clearly does not have well-established policies re: luggage for international flights to Lima followed by domestic flights within Peru (in my case, from Lima to Cuzco). On the way in, they forced me to pay $50 in Lima to check my second carry on bag (the three bags were included in the fare from JFK to Lima). On the return trip, they told me at check in that I would have to pay $50 again at the gate (she said they couldn't accept the money at check in) Then, at the gate, they initially told me I would have to pay several hundred dollars to check the big bag through to JFK. I protested, and showed them a print out of an email saying the checked bag was included between LIM and JFK. Than a second woman showed up, and told me I wouldn't have to pay anything at all -- which was great news, of course -- but that means I was incorrectly charged the extra $50 on the incoming flight. Basically, just a mess. Also, their website is completely non-functional -- it was very cleear that all the airport staff knew the website was nonfunctional, too.
In flight from Miami to Anchorage, we were all on board ready to take off. Pilot decided to take on more fuel causing a delay. Once fueled, the pilot came back over the radio stating more delay due to VIP. These delays caused me to miss my connecting flight. I went to the Alaska Air counter for information. They flat out stated that it was ATCs fault that I missed my flight and booked me a flight the next day about 1300 . I believe if we had the fuel prior to getting on board we would not of been delayed and I would have taken off on time. Pilot was taken out of the equation. I think they should’ve taken responsibility for their pilots decision to top off his aircraft instead of waiting til the last moment. Enough said…
We liked the way we were treated by the sraff at lima airport counter and the the flight attendants. We did not like the fact that the kiosks at airport rebooted after we entered our information and then told us that there was an issueand we needed to go to the counter. Such a waste of time for a group of 6. Once we got our boarding passes there was no assigned gate so we did not know where to go.
Honestly first time flying with delta and it was pretty good. All the process very smooth and crew was always nice and attentive.
Nothing I like, I missed this connection b/c of an earlier flight delay. I had to stay one more night and I paid out my own pocket. LATAM failed to send me to a safe and decent hotel.
It was delayed for 2 hours. Then when we arrived they took us on a very uncomfortable bus and left us there. The bus driver wouldn't let us out because no one from Latam was there. Everything was disaster.
LATAM is a great airline who takes care of there guests. They consistently walk around and see if you need water in addition to taking care of all the passengers. The chicken in process is really easy and I’m always offered a chance for an upgrade which I appreciate.
Deleted flight made me loose my connection flight now stuck in Atlanta for a day
Comfort in exit seat was excellent. FLight crew and flight were excellent. However exit seat tray table was broken so could not use it. Entertainment monitor did not work at all despite attempts to reset it.
I booked a flight through Kayak to Brazil I have traveled to Brazil several times before Kayak Delta or LATAM never mentioned during the booking or in the pre flight process that the visa requirements to visit Brazil have changed earlier this year. I was unaware of this change and as such never got a visa and was unable to fly from JFK to Sao Paulo Add to this that Delta allowed me to fly from Boston to JFK which they should not have as I didn’t have a visa. It has been a terrible experience and a huge loss of money
The flight got delayed. They forgot to bring the drinks when I asked for it. The toilet is messy.
Horrible! Several delays and then was cancelled! I spent over 24 hours in the airport and was unable to get a hotel or food voucher.
The entertainment is a bit limited, it would be better if they added some games to play besides the movies and tv shows. But the seats are comfortable and the crew is polite
This planes staff was top tier. Everything went great and had a great flight home.
Food was great. Staff was phenomenal. Seats were a bit hard and could use a lot more entertainment options as far as movies to choose from. WiFi was good. Overall great trip.
This was an overnight flight, and in the morning they did know coffee service. How you can throw passengers in a San Francisco airport at 5:40 a.m. in the morning and not giving them Coffee is a crime.
Our flight was delayed several Times due to mechanical issues. Although I understand this may happen at times, it was very inconvenient and we had to book a hotel for an overnight stay. We were traveling with my 3-yo grandson and waiting at the airport from noon until 6:30pm with no reassurance that our next rescheduled flight would depart, we had to decide what’s best for him. A day later, I found out that I may be able to demand compensation if my flight is delayed more than 4 hours. I will hav to read the fine print next time.
The pilot had to extend the flight time from san antonio to Houston to burn off fuel. This caused a lot of unnecessary stress since we had a tight connection to Aruba. And with no other flights going to Aruba we were worried about spending a night in Houston. We had to to run to our connection because of the flight crews mistake. Not happy.
Service was professional and quick. Premium economy seat was comfortable given the class
I'm a United 1K member and have ben for 10 years. The gate agent had no control over the boarding process and had us passengers queued for hours as delays were announced. On the plane, the overhead air nozzle was broken so col over was powering through on me and the passenger next to me. Not a great experience for a million miler on United. Feel free to contact me. Josh Smigel - DM426089
