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I'm 6'6/260lbs. There was an open seat in the exit row, and the flight attendant gave me that open seat. Give her a Nobel prize.

The boarding process was actually fairly smooth and efficient.

I purchased the Spirit ticket because it was ~$30 cheaper than my other options. I was okay with the connecting flights for the savings. Silly me, I didn't check the fine print-- Spirit charges to CARRY ON a bag. Both ways. The $30 I thought I saved was quickly erased when I ended up spending $90 to carry a duffel bag on the plane. All FOUR of my flights were delayed by nearly two hours. Seats were thin, sparsely padded, and cramped.

Upgraded to First class Crew turned the cabin lights off while taxiing out for takeoff

No entertainment The Chatty Cathy in the next row that wouldn't shut up.

The crew was friendly and I got to my destination safely.

The auxiliary power unit on our Airbus 321 (the engine in the tail of the plane) was not working, so the air conditioning vents were non-operational before takeoff, and the engines had to be started by an additional device at the airport. Not the greatest way to start a trip. I know there are tolerances that allow flights with certain broken parts, but auxiliary power on a flight starting in the Southwest United States seems important. Also, the Gogo in-flight WiFi was not working. I am a T-Mobile customer, so it should have been free, but I never got more than Google's home page to load, so I watched a movie on my iPad instead. I wasn't expecting the WiFi, so I flew fine without it. But, for it not to work after they announced it was available was a little disappointing. The "new" American Airlines seems worse, to me.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

The crew on my first flight were very accommodating and friendly, but on my second flight they were NOT so friendly and everyone around me was talking about how rude and unfriendly they were. This was my first time flying on Spirit and I asked for a pillow and the response I received from the Flight Attendant was "What!....we don't have pillows" Another reason I was unhappy was because on my connecting flight from Texas to Chicago we were delayed on the plane and NOBODY told us what the problem was and why we were not moving to the runway. After 42 minutes we were told "we are waiting for paperwork from Maintenance" that is it! Not how long they expect the wait to be or come around and offer us some drinks or snacks. The Flight Attendants DID NOT even walk the aisle....not even once! We finally took off after 75 minute delay. It was if we were on the plane alone...this is not how I would have handled the situation. I also obtained the Spirit credit card to rack up some miles, but not I am giving it a second thought!

I was supposed to travel on Monday morning instead of Sunday. I called spirit to inform them of the mistake and they did not help me. I was not able to take my flight.

Nothing was good about it. Well the plane didn't crash I guess that's the only good thing

The flight crew was rude. The gate attendant was rude. I had my knees in my chin all flight. The seats don't recline. Very poor customer service. No one needs to fly with the airline again.

Nothing

Repeated 1-hour delays , ending in cancellation, with an "i'ts not our problem" attitude by. airline.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

They make all other airlines look good.

Everything is extra including seat assignment and carry on charges. As far as entertainment they don't even have a magazine to read. Food is only chips or crackers. Long wait times on plane prior to take off. Uncomfortable seats. Horrible airline.

Hidden bag fee charges. They charge me $50 each way for my carry on bag. They have different kind of measurements for carry on bags intentionally to overcharge the travelers!! I use the carry on bag with other airlines and never had a problem!! The money I savd with the cheaper ticket, I paid triple for bags, traveled from Tucson to Phoenix and $parking cost at Phoenix. I should had flied out of Tucson! Shame on them!!