I hated wearing masks unnecessarily
Cons: "Getting off the plane ( We were stuck on the plane for at least 1 hour and twenty min. )"
Pros: "Clean plane, great customer service."
Cons: "You have to pay for a reclining seat, only the first theee rows have them. You have to pay for even soda drinks. Ok for shorter commutes, but a 4+ hour flight is miserable."
Pros: "That I made it there in one piece."
Cons: "Not worth saving a couple dollars. Front tier airlines does not allow you to pick your seats before hand nor does it allow you to select baggage and the app, it is recessed for whatever reason. The seats are extremely tiny the tree table is so small you can barely fit an English muffin on it. There is no entertainment whatsoever, there is no Internet on the plane, and if you want anything to eat or drink besides water you will be paying for it. I’m sorry to say but flying on frontier was more like a punishment for me. I always fly American and wanted to save a few dollars what a mistake! With American most the planes that I have flown in have free movie entertainment and everybody seat the seats are comfortable And recline. And the snacks are free along with the soda. Please think twice before flying frontier."
Pros: "I like how cheap the prices are for a simple weekend trip when you only bring one bag. The woman who boarded us at the terminal was AWESOME. She clearly loves her job, and loves people around her and honestly what else is there that's more important in life than loving people. She was funny, kind, considerate and incredible at customer service. Give that girl a RAISE. We boarded at 4:49 in the morning and her energy lightened the mood for sure."
Cons: "I didn't like how even the tray tables were cheap. I also don't like if you want to choose your seat you need to pay... why is that? No other airline does that."
Pros: "Do people write here for frontier?"
Cons: "Sat on the tarmac for over 3 hours. A fight broke loose and we had to return to the terminal and then back to the tarmac for more sitting. The crew finally figured out how uncomfortable and frustrated people were getting 2.5 hours to sitting with no air on the tarmac. They relieved their customers suffering then with complimentary water! Now that’s service. Frontier is one of the most base airlines out there. I’m entirely frustrated that they are one of the only airlines that service our podunk airport."
Pros: "Crew Is okay."
Cons: "As expected, anything extra (carry-on, water, food, etc) will be charged extra. Seats are small and do not recline"
Cons: "My seat was not worth an extra $50. Sat next to a lady with a stinky dog in her lap that was probably a little too big for lap."
Pros: "The Frontier staff was very welcoming in boarding passengers on this flight & that the view of the flight was awesome coming into Phoenix."
Pros: "Before our trip, I read some mixed reviews, but honestly the experience was what I expected. The crew was really friendly and attentive, our flight took off and landed on time, so that was great."
Cons: "The seats were only so comfortable, and don't recline, no in-flight wi-fi, and everything needed to be purchased as extra. This was what I was expecting though, so I came prepared with my kindle and snacks purchased from the airport."
Pros: "Boarding was swift"
Cons: "I checked to see how much it cost to pay for my 2 checked bags online, it was 25.00 each. This was on a Sunday. Come Monday I went to pay for my two bags online but now it cost 35.00 per bag, WOW!!!"
Pros: "Not much"
Cons: "This used to be our favorite airline about 6-7 years ago. Now it's just a last minute ticket availability decision for only very short trips!! So uncomfortable, rude attendants and so many fees!!!"
Pros: "The baggage claim girl in Atlanta was Wonderful she was very pleasant to me and my boyfriend and expressed a genuine concern about my unfortunate circumstance. Mariah (Frontire baggage claim girl) did everything she could to make sure I got my Bag back and called as soon as it arrived Thanks Mariah !!!!"
Cons: "They lost my bags I was flying to Atlanta from Phoenix and my bag ended up in St Louis ... i would assume that if your going to make me pay for my checked bag it would atleast make it to the correct destination. The crew wasn't as pleasant and friendly as I'd like them to be but did there jobs (I guess) then we had to sit and wait for a gate .... the only reason why a gate finally opened up was because people started asking for snacks. Overall there was nothing special about this flight I was upset that I didn't have my luggage from the beggening of my trip but the day before I left my bag was recovered . The ticket was inexpensive but I'm not sure if it was worth the hasstle Then I had to pay for my bags coming back as well. Suggestion maybe have a 50% voucher ad a courtesy from sending a bag to the wrong destination."
Cons: "They say low fares done right but my "cheap" flight turned out to cost me over double what it should have with their extra cost for everything! And I mean for EVERYTHING. Will never fly frontier again!"
Pros: "If you have ever flown Ryan air ,this appears to be the American version."
Pros: "I liked the bundle package of a carry on, a checked bag and stretch seating. A fair price for the extras and the stretch seating is definitely a must!"
Cons: "I wasn't really impressed by the general lack of kindness from the flight attendants. Seemed like they hated their jobs and didn't want to be doing it. Didn't really want to ask for anything because I felt like I was inconveniencing them."
Cons: "Arriving to the airport at 5am and reviewing my experience at 11am, still waiting to board the flight that has been delayed over and over."
Pros: "Likely the most uncomfortable plane I've ever been on. Seats feature zero padding, the inability to recline, and a tray table the size of a DVD case. I'm 5' 9" 148 pounds, young and very healthy. I left the plane with a twisted up neck like I've never had before. I landed safely so I MUST be thankful for that, but if I was booking I would want to know this information. Since I'm the wiser now I will not book with Frontier again. Also it was an extra $90 for my CARRY ON round trip. It notified me it would be extra when I booked online but didn't specify how much. What a surprise. I spent more on the fees for the bag than I spent on the bag itself (and most of the contents for that matter)."
Pros: "friendly crew members"
Cons: "I was given a boarding pass that had the wrong boarding gate.I was boarding the flight from sky harbor Phoenix to AtlantaI. I almost missed my flight and nobody told the passengers the gates had been changed. I did not like that and felt disrespected. Yet I had paid for the flight."
Pros: "Paid for more room. It was enough. Glad I paid for it. The price kept going up as I was shopping seats (over the course of 20 minutes) the first time this was after the site crashed. Lame."
Cons: "Seat assignment pricing slowly tickin up as I check in seemed predatory. Baggage policy confused most people and made boarding slow. Rude worker. Everything costs $$$. Not worth the headache for the few bucks saved (I saved $20 at the end of day to not take Delta.)"
Pros: "Nothing Good To Say At all"
Cons: "My flight was cancelled twice and then once i was able to get a flight to phoenix from Cleveland it was for 3 days after my original date of departure and then they expect me to pay for a different airline if i wanted to leave on my scheduled date i think this airline is so unorganized it makes no sense and ill never fly with them again"
Pros: "Short flight. - But loved the price - very cost effective."
Cons: "My stay was short so I didn't need to check a carry-on or bag. Had I needed that service I would NOT have chosen Frontier - I seriously object to having to pay extra for an item that is not an "extra" - who travels without some type of luggage?? Just charge the cost up front and be transparent - it is difficult to determine exactly what your flight is going to cost you - which is exactly why I don't normally fly Frontier!"
Cons: "Will not use frontier again, I had no idea they didn't cover even a carry on. Also, couldn't lay my head down on the tray in front of me on the plane, it was way too short and way too low."
Pros: "Boarding seemed smoother than American. Seats are pretty comfortable."
Cons: "Extra charges for carry on is not great, but it does make you think about what you pack!"
Cons: "Had to pay for drinks and couldn't recline the seat even a little. Also, microscopic tray tables. Having to pay to choose your seat and get a lemonade on a flight is not my idea of comfort or convenience."
Pros: "The seats were surprisingly comfertable! And I really enjoyed having more personal space in front of me! No other airline have seating like Frontier! I flew United in to Colorado and it really felt like sardines with Frontier I didn't and both flights where full!"
Cons: "I didn't like the surprise 40$ fee to bring carry on. I don't remember seeing that when I bought my ticket. I don't mind paying for my luggage. But would've been nice to be able to add that to my flight bill rather then having to pay the fee in order to get my flight ticket."
Pros: "Flight attendants being apologetic"
Cons: "Boarding agent was very rude and told me I could not board because of dog. Even the other passengers were appalled by his behavior and complained. on board flight attendants had to apologize for his behavior as well. He made me cry and wouldn't let me board. It was the worst flight experience I've ever had."
Pros: "New, clean airplane adequate, competent crew Made consistent use of aerodynamic principles"
Cons: "Frontier Airlines charges for carry-on bags, as well as checked bags. This is surprising, and over a round-trip, can add $50-100 to the airfare. The airline advertises itself as a low-price airline, but this hidden fee I find disingenuous. How can I travel without any belongings? Thus, the base ticket price is unfairly presented. Chairs do not recline No in-flight entertainment No complimentary food or drinks, prices are exorbitant ($3 for a bag of chips) Flight was delayed by an hour, then we sat for an additional hour after boarding to fix the A/C I really disliked flying on Frontier. When buying tickets I forgot about their hidden baggage charges, and was fooled into thinking their prices were competitive."
Cons: "The plane was downgraded cutting off 40 passengers. It least to an extremely long check in line and alot of yelling and upset customers and added alot of stress and anxiety to those of us traveling"
Cons: "Tried to cancel this flight using the flight insurance I was up sold during checkout. Turns out that the flight insurance was only available for international flights? When I ask the agent why it was the recommended during purchase, she said I should have read the full terms and conditions during checkout. To me, this was a true scam. She told me that I could appeal the conditions of the travel insurance, but I would have to present a death certificate of the friend's baby that had just passed - the reason the baby shower was cancelled, and the reason this trip was cancelled. It was appalling. I tried calling Frontier directly, but their reservation desk was closed due to their system being down. HOURS I tried to call, and could not get a rep. I ended up not able to cancel the flight or even speak w a Frontier rep before my flight departed. In all, I was given 6 different numbers or lines to call to sort through this situation. All I did was waste hours of my time. This was a terrible situation where I feel like I was the victim of a scam."
Pros: "I made it to my destination."
Cons: "Fees to have a seat on a plane you already purchased a ticket for. Carry on fees are ridiculous! I will never fly Frontier again nor will I recommend it to anyone... Ever!"
Pros: "I didn't like anything about traveling with Frontier."
Cons: "Upcharge for Seats, Upcharge for Checked Bags, Upcharge for Carry Ons, Upcharge for Water. They charge you for water. That seems illegal. The flight was delayed, the gate was changed. We had to change gates which means we had to go through security twice. The staff blamed everyone and everything else (even the passengers) for all the issues and took ZERO responsibility for anything. I can't believe they are still in business with this level of customer service. The flight attendants were ghetto too. Making light of a bad situation by saying the worst things possible. Total embarasment transfer. I'll never fly Frontier again and will think twice about booking travel with Kayak."
Pros: "Co-pilot who had to explain to passengers why so many flaws occurred in this flight, she tried to be humorous."
Cons: "Flight 1884 out of SFO was doomed from the beginning starting with a notice (thanks Kayak) via email that the flight would be 1 hour late. Then, the Departure board at the airport totally dropped the flight, Then (again thru Kayak) I read that the flight would NOT board in terminal 1, Gate 21, Domestic terminal, but ar gate A3 in the International terminal. We all had to exit domestic and go to international and again through TSA. Then the flight departed another 30 minutes late finally over 2 hours LATE! Upon arrival at Phoenix the plane taxied too far away from the exit ramp-another 40 minutes before we could depart. It was an awful flight experience. Did they offer a free soda or anything for inconvenience we experienced-NOT A THING!"
Pros: "At least this flight was only 15 min late!!"
Cons: "Told to arrive early only to show up and realize he bag check counter is unattended. A sign states it will open 2 hours prior to boarding. Staff shows up late then has to log on to computers and get ready. Once we check bags, lines are so long at security we are diverted to different gates. Worst airline I have ever used."
Pros: "My flight eas very friendly/ peaceful also a great experience for over 3 hrs"
Cons: "We were delayed 3 and a half hours because of a water leak. Shouldn't that have been checked the plane the night before since we were the first flight out? Since we were delayed, they decided to give us breakfast vouchers (very nice) but they gave it to some people then not to others. When they finally decided to give them to the rest of us, we had 30 minutes before we had to board again! We could have been doing that with the 3 whole hours we had! I won't be flying frontier again, that's for sure!"
Pros: "The flights went fine, and were mostly on-time, just a little delay leaving Chicago because the incoming flight had to wait for a gate to open up"
Cons: "Frontier's customer service line is horrible, with no clear option to reach a person to ask questions of without hunting through every option. Also, they charged me to pick a seat, ANY seat, so what the hell am I paying for when I pay for a flight?! I also had to put my backpack under my seat, even though it was stated numerous times on their website that it would be too big, and I had to pay $40 to make it a carry-on, when there was no room in the overhead bins. Their customer service line AND website stated I could be charged up to DOUBLE that ($80) if I had to pay for it at the gate. I looked it up, and I would have payed less on at least two other carriers because of the extra charges. This is information that should CLEARLY be stated when listing the costs of a flight, not "covered" under "additional costs may apply" or some such legalese"
Cons: "I bought a plane ticket and then had to pay for a seat on top of that, as well as exorbitant charges for bags, and we ended up paying far more than even the plane ticket for all the extra charges. If I buy a plane ticket, that price is what I am expecting to pay. I understand a few charges here and there, but more than double what I expected to pay is completely crooked and terrible business. The plane ride was bare bones, uncomfortable seats, and average service. We will never be flying Frontier again."
Pros: "The flight was cheap and affordable"
Cons: "paying for carryon luggage and the price being 45. paying for snacks and drinks thats over priced and should be free like the other airlines. seats no longer recline and you have to pay for a seat if you pick one. by the time you pay for all of it the flight costs more or about the same as thr airlines."
Pros: "Not much. Will not fly this airline again."
Cons: "Extra charges for everything. Even water and coffee weren't free. Seat charge, what is that ? Overheard a fellow passenger say he felt as though we were treated like cattle."
Pros: "Flight was short"
Cons: "I was not informed that I would be forced to pay for a carry-on, which was more expensive than checking my bag. I checked it, which then forced me to have an additional 30 minute wait at baggage claim. Horrible experience especially due to the splitting headache from the child who was screaming louder than I ever thought humanly possible (that obviously wasn't the airline's fault though)."
Pros: "Flight was on time, boarding was quick."
Cons: "They charged to pick seating, for carry-ons, and for beverages on the flight. The money I "saved" compared to other airlines, I ended up probably spending more due to the additional charges."
Pros: "This is a good option if the price differential va other airlines is significant enough. However you must consider all the add on costs in that value calculation. Charges to reserve seat and check in on line, charge for carry on, charge for all drinks etc"
Cons: "Seating is beyond uncomfortable."
Cons: "Plane cancelled, no help from frontier customer service, will never fly on this airline again"
Pros: "The crew was very pleasant. The flight was the cheapest I found. The pilots on the round trip were very capable."
Cons: "The reason why it's so cheap is that they charge for everything. For some reason the site combined my first and middle name. I noticed when checking in and was prompted to change it. I was then showing a $400 balance even though I had already paid for my ticket months ago. I called customer service and they luckily updated it for me. The person then proceeded to tell me if I check a bag, bring a carry one, or want to choose a seat, there will be a charge. $60 just to bring a checked bag (27 lbs by the way) round trip. I opted not to spend even more money on the carry on and seat. I've seen other airlines charge for seats, but they're typically upgrades and you can choose another available seat for free. Not Frontier. If you don't want to pay the site tells you it will choose a seat for you. I don't know what the point of checking in 24 hours in advance is juat to be put in the last group no matter what. Speaking of seats, these were plastic, tiny, and uncomfortable. Speaking of uncomfortable, the plane felt like it was going to fall apart with even a hint of turbulence. Overall not great and I may have to go elsewhere for plane trips in the future. But that's up to Frontier."
Pros: "Boarding was quick and easy"
Cons: "everything is an up charge, from carry-on bags to soda and snacks. if you want any and I mean any extra legroom expect to pay 17-25 dollars extra as well."
Pros: "Front ones were nice."
Cons: "These 2 ladies need another job. Customer Service is NOT in their vocab"
Pros: "polite and friendly crew"
Cons: "Extra costs for seats, soda/drinks (not water) and carry on luggage on one flight from SFO to PHX I ordered a water, but it never came Same flight SFO to PHX was delayed 2 hours for unknown reason Seats were firm and trays were tiny"
Pros: "Very efficient boarding process Comfortable seast. crew was friendly. Unfortunately, we had to sit in the plane for an hour waiting for it to be de-iced. I don't know whether front tier could have done anything to avoid that, but they did make up almost all the time and we landed hardly late."
Cons: "More announcements as to why we were so delayed we are sitting on the plane"
Cons: "Flight delayed 5 hours had to pay for a ride to final destination. Because plane was late arriving in Denver the $ 50 travel voucher 3 month expiration was lame should gave 50 refund off ticket I understand things happen but voucher is a joke"
Pros: "Never flying with them again"
Cons: "Horrible customer service"
Pros: "This half of trip the plane was much cleaner."
Pros: "Even the cheaper seats are roomier than other budget airlines. More comfortable as well"
Cons: "Spirit charges for everything including soda"
Cons: "How much the airline nickle and dimed everything."
Pros: "Direct flight Phoenix to Dallas"
Cons: "Price once everything was added in. Noisy aircraft, no reclining seats."
Pros: "When he go down slowly so I'm not feeling nothing and that's very good Thanks"
Cons: "Had to pay to use shitter"
Pros: "We had a horrible experience. The Spirit staff had no hospitality, nor customer service skills. On one occasion, they stated, “This is Spirit, what do you expect?” I would NEVER fly or recommend anyone to fly with them."
Cons: "They charged more for the bags than the tickets costs. We were not informed that there was so many luggage costs and they said it’s on the website. I advised we booked through Kayak, and they said “well Kayak buys the tickets from us and they should tell you so you just have to pay and take it up with them” we paid almost $300 in luggage fees alone!!"
Pros: "Staff continued to be professional"
Cons: "Having to switch planes because a flight attendant went missing about a hour delay or more , also the plane was smaller which made everything more difficult and cramped."
Pros: "I did't board your flight again. I went to America airline. I didn't want to wait another 12 hours waiting for replacement plane."
Pros: "The staff was Okay."
Cons: "The flight was delayed until the next day. The staff and airline seemed to be very disorganized and unable to handle all situations"
Pros: "Great employees"
Cons: "$42 check bag fee"
Cons: "Every thing"
Cons: "Terrible customer service, and three hour flight delays (happens every time I've flown with Spirit) to start. I booked a non-stop flight to Phoenix from Fort Lauderdale. When I arrived at the airport I was told that actually the aircraft stopped in Dallas and continued on to Phoenix. Since I wasn't changing planes, to them its considered non-stop. There definitely was a stop. about one hour into the delay a friend of mine from Phoenix informed me that nearly all flights have been canceled in and out of Phoenix due to heat. I thought, maybe I was a lucky guy because my flight was simply delayed and not cancelled. When we boarded our flight three hours later and after all passengers were settled and seat-belted in, Spirit made a PA announcement that the flight would only be travelling to Dallas and not continuing on to Phoenix. Mind you at this point, it is literally midnight and there were families and elderly people on board. About 1 minute later an announcer came back on the PA and said, and I quote, "Don't ask us any questions about the flight and you can't get off". Everyone looked at each other like wtf is happening here. All in all, we landed in Dallas, and those of us continuing on to Phoenix were booked again on either American Airlines or Delta flight by Spirit Airlines for first thing the next morning. The worst part of the ordeal was that because it was so late when we arrived, we all had to spend the night in the airport. The Dallas-Fort Worth airport staff was kind enough to bring us military-style cots, basic pillows and sheets for us to lay down on. However, it is an airport and with the PA announcements, daylight style lights on and people walking all around you, you end up with more of a headache than any form of sleep. I will not be flying Spirit again. Please avoid at all costs. It really is not worth the time, stress or money to be manipulated and treated like garbage."
Pros: "Brand new airplanes, and pleasant stewards."
Cons: "Over two hour delays waiting to board going both ways. In both cases the planes and cabin crew were on site but waiting for pilots. Apparently the pilots are suffering from 'blue flu' because they're not getting paid as much as other airline pilots, so they're intentionally calling in sick at the last minute. If the pilots keep this up they won't have airline to work for. Also didn't like that you pay for ANY luggage (even one carry on bag). By the time you pay for the add on fees your right back at the same price as other airlines. Then you add the time delays on, and your losing out. Won't be flying this airline again."
Cons: "I had a connecting flight so the Plane left without 10 people and me, they had to put us on another flight with another airline. The people working for fhe airline looked dead and didn't care that they already had me waiting for days on a previous flight."
Pros: "Honestly, there was nothing to like."
Cons: "I can't give it a rating because they cancelled the flight and had nothing to book us on. Waited over 3hrs before they finally found me something. Gave me a hotel voucher but when I finally got to the hotel, they had no rooms. The transportation to the hotel cost a fortune because the hotel shuttle would not pick up the phone. They finally put me in a room with someone else from my flight. I got 60 min of sleep before having to return to airport. I'm a 49 yr old woman that flies often and this was by far the worst flight/airline experience that I've ever had. And, the lady at the hotel kept my food vouchers so I didn't even get to eat the next day."
Cons: "Canceled my flight to Dallas DAY of the trip just a few hours before. Big weekend (brothers graduation & wedding plus moms bday and Mother's Day) had to buy a new ticket through American... they were super nice but spirit was terrible. Riot/strike or whatever. So wrong."
Cons: "When arrived I had to pay 10 dollars to print my boarding pass. I then had to pay $50 dollars to check my bag. I went to my gate and my flight was delayed. Not a big issue it was just delayed by 45 min. Once we boarded we sat there for about 30 to 40 min just to be told the pilot never showed. So they pulled us off the plane. We were then told that they had another pilot coming but it's going to be 2 hours. I was delayed 4 hours not beacuse of weather or plain issue but beacuse the airline could not keep there schedules in order. How did they not know a pilot was not going to show. How annoying it was to load on a plane to be pulled off again and loaded on again. Worst flight I have ever had and after all that they did not provide a complementary drink or even offer to refund my bag check beacuse of the huge mistake on thee behalf."
Cons: "I'm a big man... hard to sit on your plane any longer than 2 hours."
Pros: "The price"
Cons: "They started to load us than unloaded us because they had to change a tire. The seats are to tight and to close. Only 1 of the 3 attendance was polite."
Cons: "Spirit cancelled my connecting flight with absolutely no explanation why. The soonest they could get me to Phoenix was Saturday with a flight leaving at 3pm. Thanks to them, I missed my guided tour of the grand canyon and my trip got cut an entire day short. The customer service was awful. There was no organization to anything at all, everyone from the flight was in a jumbled up mess at the ticket counter. There were no lines, no communication, and no remorse from spirit at all. I tried to call their customer service line and was met with one scripted response after the next. After demanding to speak to a supervisor multiple times, I finally got somewhere. Spirit agreed to refund half of my air fair and my $40 luggage fee. Even still, I'm not sure this will actually happen as they gave me no confirmation number and simply told me to check my accounts in 5-7 days for the refund. All in all, it was a TERRIBLE experience and I think it's safe to say I will never be flying Spirit again."
Cons: "Same as the the first flight. It might be good for someone on a short business trip without luggage but not for someone going on cruise."
Pros: "Are you kidding? The landings were good. I have rarely been more uncomfortable"
Cons: "The seating is narrow and very uncomfortable. I felt like a sardine in a can. I do not plan to fly Spirit again. I plan to tell everyone I know to avoid this airline at every opportunity."
Pros: "The flight attendants where amazing"
Cons: "Flight was delayed over an hour again!!"
Cons: "I had to pay 100 extra dollars for my personal item and check in bag."
Cons: "We paid extra $60 for getting the wide seats in the front. Well, I can tell that we paid for be seated on the leftovers of the previous flight. Crumbs, papers, dirt and even full size nuts over the seats. Disgusting!!! I won't flight with spirit never again."
Pros: "Was on time."
Cons: "Carry-on should be free."
Pros: "The crew was sympathetic to us when we arrived with a carry on bag that we had no idea was a charge - they were nice and considerate about explaining Spirit's appalling charges."
Cons: "Spirit Air is so full of fraudulent business practices where do I start? You buy a ticket thinking you are getting a great deal, until you realize you have to pay for EVERYTHING: your carry on, your bags (OH, and they only have a 40lb limit, beware), your seat, and so much more. They are not helpful at check in and honestly don't want people to even have to deal with their agents (do it all online) and charge you $10 extra if you do need to speak to an agent. They are terrible. Food is expensive and they don't give you ANYTHING as a courtesy. I can't believe they are actually making money - but they do it because we all buy a ticket thinking it is a great deal only to find out we have to pay all the fees. I think KAYAK needs to REALLY consider if this is a business they want to promote as a low cost airline."
Cons: "Flight was cancelled because spirit is a horrible airline."
Pros: "same as above"
Cons: "plane too cold. great crew"
Pros: "Not much"
Cons: "The clerk upon my check in in phoenix was very sarcastic and smart w me. She continued to throw in her comments whenever I asked a question as if I was a nuisance to her or my questions were unwarranted.i was hesitant to get away from my normal carrier but I will never fly w spirit again because of this experience."
Pros: "Nothing - we literally waited for 4 hours for the flight (from a connector airline - no issues here). I got the status notification email "flight has been delayed or cancelled" 2 hours b4 the flight departure time to be told by Spirit to disregard. Positive: Status emails do work .... Set them up via Spirit's website"
Cons: "The way the flight cancellation next steps were handled as is not handled at all. We were told to go to the Ticket counter where we waited for another hour with no direction from Spirit employees - we were eventually directed to line up based on wanting a refund or another flight (still not knowing options or cost). Long story short we took a refund but ended up spending another $500+ out of pocket to get home more than 16 hours later"
Cons: "The flight was cancelled and they took forever to rebook us. We weren't given vouchers or anything to make up for the trouble. I won't be flying with Spirit again"
Cons: "Flight delay just so airline could change equipment"
Pros: "When I don't ever have to deal with spirit airlines again"
Cons: "Worst experience with any airline! Prices extremely high once they add all their fees! Impossible to even talk to an actual human without additional fee! Website NOT user-friendly at all...kept being led in circles. Truly the most frustrating experience. Will never use spirit again!"
Pros: "they were very friendly and a great experience"
Cons: "I never got to Phoenix via spirit. Instead I had to buy a $400 flight to get to Phoenix. The guy I spoke to on the phone was rude and kept placing me on hold every 2 minutes. I've literally never had a worse experience flying. Spirit needs to figure out how to not cancel your flights since this trip alone o had 2 cancelled on me."
Cons: "Our flight home was cancelled "because the pilot didn't want to fly" on an 11pm flight. Chaos ensued and we ran for the ticketing gate. We arrived 4th in line. We were assured we would be ticketed "in order" and we had asked for the earliest flight back. Needless to say, we were NOT given an early flight, yet others after us were. There was no refund issued for baggage and this process took 2 and a half hours--remember, we were at the front. There was rudeness to many upset or frustrated passengers from the staff that seemed unwilling to assist people to the best of their abilities. More so seeming more agitated than the sleepless passengers. NEVER save a little money by taking this airline!! There are many reasons this airline has 1 star ratings!!!"
Cons: "I missed the 45 min check-in deadline and was not able to get on the flight. The flight left at 11:15 and I arrived at 10:33. I will never pick Spirit airlines again. I am going to miss seeing my 57yr old mother graduate from college."
Pros: "Hassle free, smooth trip."
Cons: "A bit uncomfortable and packed/tight."
Cons: "Was not on time to Phoenix."
Cons: "Attendents seemed as if they didn't want to be on the flight. My luggage was broken upon receiving and I had to pay $50 for my bag and now I can't even use it anymore. Thanks Spirit!"
Pros: "That my flight actually got to the location."
Cons: "The airplane was ridiculously small. I was cramped in the middle seat for 2 1/2 hours. Why is it that you can't give out complimentary water? I'm not even asking for peanuts."
Cons: "kAYAK DOES NOT LIST ADDITIONAL PRICES FOR CHOSING A SEAT, OR CHECKING BAGGAGE WHICH COULD HAVE LEFT ME WITH A MUCH HIGHER TOTAL AMOUNT FOR THIS FLIGHT. IF YOU EVER BOOK A FLIGHT WITH SPIRIT DO YOUR HOMEWORK BECAUSE THE LISTED PRICE FOR THE FLIGHT IS ONLY TO STEP ON THE PLANE AND NOTHING ELSE."