Seats are very narrow a normal person cant fit in an aisle seat without having a portion of their shoulder sticking into the aisle which means constant bumping.
Food was ok at least their was some which was really welcomed.
Busy busy flight.
Loved that it was a direct flight
The crew was very efficient,the food was very good, crew walked and gave water after meals and throughout the flight thereafter. Cleaning was efficient too.
Smelly washroom and a very dirty toilet bowel in the beginning of the flight. It was cleaned and looked better but still had a smell of urine. Boarding was very disorganized. People rushed in to board causing lines to board.
Dealing w kayak and all related parties in advance of flight was a NIGHTMARE. Very confusing w 3-4 layers of companies, reservation numbers, confirmation codes, etc. Will Never deal w kayak again.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
POOR HYGIENE: I was seated next to the toilets. Some people used the toilet before takeoff. I saw that all the hand towels fell INTO the toilet bowl after takeoff. I changed seats, but when I went to that same toilet, someone (a flight attendant, I assume), put all the damp hand towels back and people were using them after washing their hands! UGH.
BAD FOOD: Also, food was awful. All they had was junk food for purchase.
I was told to keep my feet on the carpet while awaiting the washroom - didn't release that while standing I shouldn't go too far back to avoid the opening door. Know I know !
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
Very helpful to families with small kids. On our flight to Europe which wasn't too busy, they even left middle seats free so my kids could sleep whole night.
Smooth landing. No significant delays.
Good price for family vacation to Europe that includes checked bag, and meals during flight. They nickel and dime on other stuff but if you prepare yourself (bring extra clothes or a blanket, own headphones) you'd be fine. Considering how much I saved by driving to Toronto to take their flight instead of flying from Cleveland (US$3500 for the family of 4)
I am super happy with what I got for my money.
Limited entertainment selection.
No mileage program
Bathrooms could be bit cleaner, but still ok
The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.
The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.
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