Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
Nothing. The most disgusting experience ever. Those LAN people who attend customers in Curnca are thief. They should not be allow to work there. Latham needs to fire them or they will loose customers.
I had my wife pregnant in pain so we couldn't get on time for our fly, the LAN attendant said they she cannot do nothing so we loose our fly and we had to pay a huge penalty to change our fly time. The plane left very late so we could have easily enter. She is so disgusting and she needs to be fired. Horrible experience. Latham do something about it.
They were prompt in rescheduling my flight from a different city. The staff were friendly the flight was on time.
The airport closure in Cuenca was out of my control and my flight was changed to leave from Guayaquil. I had to pay for a shuttle from Cuenca to Guayaquil. A free shuttle should have been provided by the airline, or some sort of refund as Guayaquil-Quito flights tend to be cheaper.
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