Pros: "Crew as great and very accommodating."
Cons: "I responded to an emergency during flight descent. The crew was great but EMS did not pay any attention to me when trying to report off. I had important patient information and they didn’t listen well. I am a trained emergency and cardiac care nurse for the heart attack team, disappointed in EMS."
Pros: "The seat and leg room"
Cons: "Better in flight entertainment and WiFi"
Pros: "Boarding was seamless opposed to having a 40 min delay."
Cons: "Leaving at the scheduled time."
Pros: "Earache and headache"
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Cons: "My flight was delayed by 3 hours both on the way there and back"
Pros: "Short but excellently-served flight to Newark."
Pros: "The Crew was really friendly and seemed genuinely happy. The flight left on time and landed a few minutes early which is always a plus."
Cons: "With the plane fully booked I wound up having to gate check my carry on bag. This was not overly upsetting or anything terrible but it did cost me almost 20 extra minutes at baggage claim which resulted in my ride parking the car and then having to pay the parking fee."
Pros: "The entire trip was comfortable I have no complaints"
Pros: "Delay. Poor overhead storage"
Cons: "Three delays. From takeoff time of 9:50 to 10:40 to 11:23 to 12:05. The ostensible delay was the incoming plane, which landed before 10 PM but - lo and behold, it was an international flight, surely something we didnt know when it took off - it went to gate 94 and had to be cleared blah blah blah. Each delay was predictable and JetBlue could easily have simply informed the passengers that we would be delayed 90-120 minutes rather than stringing us along with bite sized delays with insipid explanations. If there was really anything to JetBlues "award winning customer service" I would imagine they would have not insulted everyone's intelligence and been honest about the delays - which pushed arrival time to 2 am. I travel a good bit - three or four times a month - but cant remember the last time I flew JetBlue. JetBlue will certainly be right there with Frontier and Allegiant on airlines I'll seek to avoid. I dont know if it was just base level incompetence or if they dialed it up for the occasion, but it was on full display for the holidays."
Pros: "The whole experience was great. All the staff was friendly and polite. The seat was very comfortable, and the ability to watch TV or listen to music was great."
Pros: "Seats are very comfortable"
Cons: "The flight is so much delayed. The flight attendent seemed not happy about me with a two year old, which makes traveling with a kid so unpleasant. When my kid asked to go to restroom, it seemed that we’re troulesome. My mom missed the water when they gave out drinks, but they did not come back for us. When I went to the back to ask for my mom, they said they’re cleaning up already."
Pros: "Good legroom in normal seats. Pleasant crew"
Cons: "Terrible audio. Entertainment was 5/10"
Pros: "On time Great service Friendly staff Boarded quickly Landed 30 minutes early"
Pros: "Great flight attendant especially the gentleman!!! Super helpful even with a bunch of cranky New Jerseyians on a delayed flight!"
Cons: "Too hot! AC was going on and off??"
Pros: "On time and courteous staff."
Pros: "I enjoyed the comfort once boarded and flight attendants warm welcome"
Cons: "Our flight was 3 hours late. Was supposed to leave at 10pm and left at 1:13 am!! Customer service at jetblue kept lying about the aircrafts whereabouts and crew. They barely gave us updates, and at one point once everyone started asking questions and getting upset, they disappeared from the desk for an hour at least. The crew was late, there was no food, customer service had quite an inappropriate attitude, and tvs on the plane barely worked,"
Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."
Cons: "All 3 connecting flights you sold me were not able to connect with each other, they lost my luggage because of you my trip is ruined, I hate kayak.com and I hate my experience with you, how can you be so ignorant to people's needs"
Pros: "5 hour weather related delay"
Cons: "It is very difficult to contact the airline via phone. I had to wait almost an hour to speak to a representative. I was told I could call 36 hours before flight to get seat reservations. They should improve phone service. Otherwise flight was very good."
Cons: "Flight delayed from Raleigh to Boston due to weather. Flight time moved up slightly and we were told by Mike at gate C-8 that we would make our connecting international flight but we didn’t. Total nightmare. Incompetence everywhere’s we looked with this airline. STAY AWAY!!!!!!!!!"
Cons: "The TVs were not working and shutting off sporadically."
Pros: "is how comforting that the pilot spoke to us in a generous + friendly way \ 'twas reassuring as the flight attendant seemed disinterested + less able to exude a fruendly manner / I get it - short trip, wknd which she may wish she had had off BUT there may be one person really uncomfortable+not travel savvy that she couldve noticed...Also why review soda+salty snax?"
Pros: "Friendly crew & pilot!"
Pros: "comfortable-best flight in years"
Cons: "why no charge for carry on overhead? this activity is disruptive and slows everything down."
Pros: "I loved Zach. He made me laugh and he was so excited about life. He loves his job and he deserves a raise."
Pros: "The plane left on time, the staff members were attentive and there was more leg room than on other planes."
Cons: "We were very happy when we got seats in rows 3 and 4 but by the time we boarded only 3 of the 4 carry on bags we had made it into the overhead compartments. We had no other checked bags so we had to go to baggage claim for one carry on. People were putting small bags that should go under the seats in the upper compartments."
Pros: "Only liked the price of the travel ticket."
Cons: "Our flight was delayed. Stewardess' were rude. The only reason we flew JetBlue was because of the price. Always flew JetBlue but recently very poor customer service."
Pros: "Our flight broke halfway to NY—cabin lost pressure. We had to turn around and for an hour 45 mins without AC, emergency land in Orlando (instead of landing in an airport we were flying over). Then we were stuck in Orlando in the middle of he night. Long story short I got in to Newark at 5am and my bags went to LaGuardia."
Pros: "Terrible customer service!"
Cons: "I missed my flight because the agent mislead me."
Pros: "Even though we had a nonrefundable fare, when due to "Quinn" we couldn't get to our extra-early flight, they put us on the next flight, and actually got us seats together. Nice work!!"
Pros: "I loved the roomy leather seats. The staff and crew were very helpful."
Cons: "New staff was working at the airport New building) and had some issues, but not a Jet Blue problem."
Cons: "Major delays Orlando Terminal did not have good food options JetBlue did not offer anything for their delays or even provide an explanation. It would be courteous to receive vouchers as the delay was for an extended period of time."
Cons: "My flight was cancelled."
Cons: "The flight was late and did not leave till 11:50 pm"
Pros: "The flight was full. The staff was excellent. Professional, pleasant and smiling. Boarding and deplaning was smooth. Great experience!"
Pros: "Best crew and flight experiance I have had flying in the CONUS in years!"
Cons: "Itwas too short and I could not enjoy it longer!"
Cons: "Only problem was that the flight was delayed."
Cons: "That you can't turn off the movie"
Pros: "Seats and leg space"
Pros: "Good experience. Staff were friendly, efficient, and professional."
Pros: "Smooth ride. Great snacks."
Cons: "Everything was excellent."
Pros: "Economical with VIP customer service."
Pros: "Non stop"
Cons: "Rough weather"
Pros: "Crew was nice."
Cons: "Plane was very old and gross. It really was making horrible noises when taking off and during times of the flight. It felt like it was going to rattle apart. *not jet blues fault but lady behind me kept pulling on my seat and I wanted to yell at her but she was old.."
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Cons: "Seat wasn't comfortable"
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Pros: "Easy, fast, simple. Not crowded."
Pros: "No delays. Easy boarding."
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "Fly attendants were very professional"
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "The seats were awful .how many can squeeze in. .horrible"
Cons: "Room to breathe, move a little"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Cons: "No LCD screen for entertainment."
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Pros: "It was on time. Flight attendants were courteous. There were snacks."
Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Pros: "Flew in First Class. Felt very pampered"
Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Pros: "On Tim and friendly"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Cons: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Pros: "Everything else good."
Cons: "I loked everything in my trip"
Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Pros: "The cookies on board were tasty."
Cons: "There was no gate agent until another passenger went all the way to another gate to retrieve one. The flight kept getting delayed, but no one made any announcements about why or even that there was a delay. Passengers just kept noticing the time change on the flight info board. On board, if you didn't buy into Delta's classist system of paying for an "extra comfort" seat (which, by the way, is a regular seat), you were seated in a tiny shoved in extra row where even my 8 year old's knees bumped the seat in front of us while seated. I will never fly Delta again, particularly with them being one of the priciest options."
Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."
Pros: "Fast boarding and short time from gate to take off."
Cons: "Not much."
Cons: "Flight was an hour late getting into Raleigh, so an hour late leaving Raleigh for MSP. That gave barely enough time to hurry straight to the gate for the MSP to MSO flight."
Pros: "The crew and everyone was very informative and helpful in keeping us informed about our delays."
Cons: "Our flight was delayed 3 hrs also, my baggage was damaged."
Cons: "Flight was broken we had to get off. I had to book a hotel room was so tired"
Pros: "On time, good boarding process."
Cons: "complimentary ear plugs for when there are crying children"
Cons: "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"
Pros: "Flight was on time. They fed us two meals."
Cons: "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Pros: "Boarding, entertainment"
Cons: "Arm rests were immobile, meaning could not take advantage of empty seat next to me."
Pros: "Not a full flight"
Cons: "Not unhappy"
Pros: "I like the fact that I made it to London alive. The turbulence was so bad and the pilot never came on and reassured us I was shaking and nervous all the way across the ocean"
Cons: "The boarding issue to me is a big problem you should put the conditions of the ticket up front and center for example boarding last when you are on an international flight with bags that need to be put in the overhead is a big problem having to pay for each seed internationally for each leg of the trip made my ticket just as expensive as if I had bought it from a regular company never again will I use your service rip off rip off. Once you buy the ticket then you send clarification letting the passenger know they have no rights I had no right to anything I was wondering if they were going to tell me I had to clean the plane in order to be transported from New York to Spain. A satisfied customer is a repeat customer you got over on me once but never again"
Pros: "I would like that the seats were not so small I got 2 people with overweight and I was very uncomfortable the trip"
Cons: "in all the flight you did not have internet WiFi"
Pros: "The movie selection was great!"
Pros: "We were delayed, but still arrived almost on time at our destination"
Cons: "Delay due to weather."
Cons: "Seats were too narrow and distance between sets is too small"
Cons: "Instead of flying MIA-EWR I was sent to ORD and then to EWR arriving at 11:00pm"
Cons: "Delays and more delays"
Cons: "They left the lights on the whole flight"
Cons: "Bought a sandwich which was old ..."
Pros: "The flight was 30 minutes faster than initially scheduled. It was great."
Cons: "The flight left 10 minutes late, but on my positive comments, this was remedied in the end."
Cons: "The flight had no pilot assigned to the flight yet the attendants still boarded us. Then we waited on the plane for an hour before exiting the plane. The attendants gave us little information on flight alternatives and when the flight was finally allowed to board again, they did not announce it and so had I not been waiting close by, I would have missed my flight. It was extremely disappointing but not shocking with all the scandals that have occurred this year with American Airlines. I do not recommend flying with them."
Pros: "Not over crowded and friendly crew."
Pros: "Terrible delay in plane on tarmac. Just nasty"
Pros: "Crew very quick and efficient in service"
Cons: "Over crowding, boarding is a jungle,"
Pros: "ON TIME"
Cons: "NO ROOM TO BREATHE. AISLE TOO SMALL TO WALK WITHOUT HITTING SOMEONE AA IS MAKING BILLIONS PER YEAR IN PROFIT. SO CHEAP, YET PRICES ARE SOOOOOOO HIGH"
Pros: "But the crew was great!"
Pros: "Nice staff, on time"
Pros: "Flight crew was friendly."
Cons: "We taxied on the runway for over an hour. The plane was uncomfortably hot while we taxied. They could have waited to board the flight or served drinks while we waited."
Pros: "New aircraft with good entertainment system. Did not crash."
Cons: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
Pros: "Smooth flight with no issues at all"
Pros: "Purchased extra legroom -- on time boarding"
Pros: "Comfy/roomy seats, friendly staff, female pilot!!"
Cons: "It was freezing and blankets were not available. It is typically cold on flights but this felt like sitting in a freezer. That is the o not reason I gave 4 stars and a 3 star for comfort"
Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Pros: "On time"
Cons: "Very cold on board"
Pros: "we left on time and landed early. staff was friendly and kind."
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "Wifi available. Big plus!"
Cons: "Couldn't get off the plane. A problem with the ramp."
Cons: "I was supposed to be in stand by and the screen continue showing I could go to the counter and get a seat and I have to wait till the end so that I was going to be given a middle seat. I said forget about it, to pay 75 dlls for a change of ticket and you make me wait till the end to give me seat u want, forget it, I know this is stand by ticket but I dont like the attitude of the people, they dont help you at all really bad service you should learn from other airlines giving at least if you are delayed an apology and sometimes miles reward, not just food... Thanks for the SERVICE (i dont flight with you no more, even though cheap flights, but cheap things are expensive)"
Pros: "Slick boarding"
Cons: "No movies on way out."
Pros: "The aircraft was not well maintained, middle holds were small and could not accommodate a normal hand bag. A side hold had to be taped to close it."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "Flight left about 30 min late but still landed in philly pretty much only time."
Cons: "I wish there was a way to request to not sit next to someone carrying on a pet."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Pros: "the plane was great"
Cons: "the flight was delayed one hour"
Cons: "Seat assigned"
Pros: "The crew was incredible. The flight was 4 hours late."
Pros: "Flight delayed for over an hour Only served water Sodas on demand"
Cons: "Staying on time"
Pros: "seat was comfortable, crew was kind"
Cons: "screaming child"
Pros: "Nothing special. It was an ordinary flight"
Cons: "More leg room and cushioned armrests"
Cons: "Hate that you have to pay for a carry on in Basic Economy."
Cons: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Pros: "Delayed for two hours asked three tunes if I would make my other flight and no attempt to help me just was given a I don’t know response!"
Cons: "That the staff wasn’t willing to help make an informed decision!"
Cons: "Pretty much everything I hated, starting from the time they charged me extra 100 bucks for second luggage which was mentioned as free both by kayak and Lufthansa to me, major breach of customer trust. Apart from that the crew was in general rude, didn't find the experience anywhere close to comfort"
Cons: "No tv Flight delayed"
Pros: "Courteous crew. Smooth landing. My only compliant is that we have to purchase in-flight wi-fi."
Pros: "Advance boarding for veterans"
Cons: "Multiple delays on departure due to traffic."
Cons: "Heading from BWI to Newark to Boston on 9/29 on United. There were delays at Newark airport which lasted about an hour, and meant that we would be super tight getting in for our connecting flight. We had been told ahead of the departure of the delayed flight that there would be someone on the ground at Newark monitoring the delayed connecting flights, in case a flight needed to be held. Well, we actually landed about 15 minutes before our connecting flight was due to take off. However, we quickly found out that not only were the gates closed early, but the flight tracker was showing the flight had actually left early. There was clearly no communication between on the ground crews, and everyone working at the airport once we landed seemed confused about the situation. By the time we got within eyeshot of our gate, the gate agents were telling us that the Boston flight was already closed. This meant that no one was even monitoring the situation for us, and that they made no effort to hold the plane for the five of us who were supposed to be on that flight. Additionally, that was the last flight to Boston from Newark, so they literally didn't give one iota of care for our situation. I had a 10am wedding to attend that next day, and even after telling the agent this information she still asked me whether I wanted to get on a 10:38am flight to Boston, which made exactly zero sense. After all of this, she ended up getting me on a flight into manchester (that flight had been delayed for 3 hours by this time, and was delayed again after I was booked on it) which landed at 1:24am, a full two hours and some change after I would have landed in Boston, and a full hour away from Boston. Luckily, my boyfriend had his car and was able to pick me up. I finally got to Boston around 2:45am. My suggestion to the airport crews is to actually communicate when you have issues like this. It wasn't our fault, but we were greatly inconvenienced and they did not make an effort to prevent the situation at all. Adding to this, our pilot for that first flight told us that the reason for the first delay was that Newark was congested with too many flights into and out of the airport. THAT is entirely their fault for not being able to properly gauge their own capacity and should not have ended up inconveniencing passengers! I end all this with an additional inconvenience- when I arrived for my flight on Sunday at 4:40am for a 5:55am flight back to DC, I was told that my return flight had been CANCELED. Somehow, in rebooking me on the flight to Manchester. So I had to spend 30 minutes on the phone with United to get that fixed at 5 in the morning and nearly missed my return flight due to crew incompetence as well."
Cons: "I had a basic economy seat. Even though I had seat 7D I was zone 5 to board. Because I was basic I was not permitted to bring a bag. I wasn't able to check in. I had to go to the desk to prove I didnt have a bag to check. When I got on the plane because I was zone 5 there wasnt any space above for my personal item and the staff was rude and unhelpful. Never again."
Pros: "The plane was clean, airy, comfortable, and not overbooked. The flight attendants treated me very well. Boarding was easy and the gate agent was extra pleasant."
Cons: "The flight attendants were downright rude to some of the other passengers, the ticketing agent had a nasty attitude and made for a very poor "first contact" experience with the airline. The front desk agents at the United Club in EWR were aggressively officious with a lot of the guests that day as well. Overall, customer service was very poor, even though the attendant on the flight were quite nice to me and gave me great service."
Pros: "Left the gate one minute early, sat on the tarmac for 20 minutes, arrived 10 minutes early."
Cons: "Flight was cancelled, customer service was useless."
Pros: "Boarding Crew Leg room Entertainment"
Pros: "We liked the fact that George and Amanda were so very nice helping us when our flight was so late that we might miss our connecting flight. They assisted us getting seats on another carrier."
Cons: "We didn't like that they kept changing the times we might be departing. One minute it's an hour, the next it's 2. No consistency."
Pros: "Staff seemed efficient"
Cons: "Uncomfortable seats, long delay (due to weather)"
Pros: "Crew friendly"
Cons: "Flight delayed don't like the fact that sleeping in the airport don't accommodate hotel for passenger"
Pros: "Comfortable seats"
Cons: "Had to wait and check in at the counter rather than the kiosk due to having an economy ticket and they had to make sure I only had a personal item"
Pros: "The United agent's help on Saturday morning from Savannah was excellent."
Pros: "Thankful for safe landing , staff was fine."
Cons: "Flight was delayed, plan was leaking something that was discovered when we were taxiing from gate. 1hr 10 min delay"
Pros: "First class was fine - nothing too special"
Pros: "On time. Service was good"
Pros: "It's good flight, get on time"
Pros: "Not bad overall. I was exhausted at one point and passed out in my chair. I would have missed my flight if the gentleman boarding people hadn't noticed and woke me up to ask if I should be on the flight. I was out so deeply that I hadn't heard any announcements. There wasn't any food on the three flights but a cookie waffle thing and that was all I had during the 13ish hours I was on planes. The staff was super awesome and nice. Space wasn't any different than other planes, but tight on the first flight. I got lucky on the last two."
Cons: "I was starving and literally dehydrated. I was so thirsty."
Cons: "30 minute flight delay due to late inbound aircraft. Fortunately, we were able to make up for the lost time in flight."
Pros: "The flight attendants were great."
Cons: "My flight was late and I missed my connecting flight. The next flight I got put on was delayed several times. I'm in the military and I was late checking into my command."
Pros: "Flight was nearly three hours late taking off"
Pros: "The way home"
Cons: "The way to NC. Flight attendant rude."
Pros: "The first leg of the trip was very good and no complaints. Food and entertainment-N/A"
Cons: "Perhaps the people who have a tight connection could be allowed off of the plane first. I only had a half hour layover so by the time I got to the proper gate, I had missed my flight and had to wait eight hours for the next flight ."
Cons: "United's inefficient practices resulted in a missed connection for which they did nothing to compensate me."
Cons: "My fright get canceled twice! So upset"
Pros: "It was quicker than expected."
Cons: "The staff was somewhat rude to other passengers when boarding."
Pros: "Nice and quiet for an early morning flight. Just wish the tv was free the whole time since it was such a short flight it wasn't worth the $$$"
Cons: "Flight cancelled. No accommodations provided"
Pros: "fast boarding & exiting the aircraft."
Cons: "restroom smelled."
Pros: "The crew was fantastic"
Cons: "I really didn't like how the TVs were running to make you think you could watch whatever you want but then you had to pay. No one is going to pay for such a short flight, it would be really nice to offer it for free."
Pros: "Excelent services and good customer services"
Pros: "Everything went how it should."
Pros: "Can't usually go wrong, 1st flight of the day!"
Pros: "this flight was only an hour long but it was enjoyable. made it home earlier which is always great. I like having only two seats on each side rather than 3."
Cons: "as short as the flight was, there were a few disturbances. first, the two kids behind me were off the wall. it wasn't a baby crying, they had to be 5 and 7 just screaming and being so loud when their parents just laughed. at 8pm It would have been nice for a crew to quiet them down. second, there was a disturbance by a woman who had to be escorted off the plane which caused us to sit not knowing anything going on for the extra 20 minutes on the runway. I'm so glad they got her off for our safety but we were in the dark about the situation. And United, you need to up your snacks."
Pros: "All was very good"
Cons: ". Before boarding they said flight was full and there wouldn't be enough room in overhead compartment, so I checked in my carry all. After landing I expected to pick it up as we exited the plane and was told it was on the carousel ."
Pros: "The service and that i could sleep"
Cons: "Gates where too far away in Newark"
Pros: "The plane was on time the crew was helpful and friendly"
Cons: "The area around me was very dirty. Made me a bit uncomfortable"
Pros: "Wasn’t able to board due to the extensive long lines at TSA. SJU needs to improve their staffing to make the process a lot quicker. Missed the flight and wasn’t able to be accommodated"
Cons: "Add more staffing for TSA in SJU to speed up the process"
Pros: "Safe trip"
Cons: "Everything else"
Pros: "The window seat was comfortable"
Cons: "Faster takeoff"
Pros: "In addition to price, I was assigned an aisle seat without paying extra"
Cons: "This Florida base crew at most was average compared to the crew assigned on my flight out of Baltimore. Maybe because it was an early morning flight."
Cons: "Better crew they were very mean"
Cons: "Great quick flight and great price"
Pros: "good crew"
Cons: "not on time, delayed flight"
Cons: "Crew arrived late so left about 45 min late...but communication was good and timely and we arrived only 15 past scheduled time."
Pros: "Flight was comfortable without delays, I had no luggage."
Cons: "Less fees"
Cons: "Why a passenger get a ticket for $189 paying $50 for lagage need 2 or $3 to get a bottle of water? I didn't appreciate that from you guys we need to work on that. We don't ask for snacks. After that everything was fine. Good job to the team"
Pros: "Fast flight"
Cons: "Long lines"
Cons: "Pay for carry on bag, pay to pick a seat, seats do not decline and are extremely uncomfortable and cramped, rude staff, smallest pull out tray possible, no pocket on seat in front to hold personal items, no tv or magazines, not even a complimentary glass of water!! They make up for the cheap flight by charging for every single thing!!!"
Cons: "Seats are very tight No space Will be my last trip on spirit"
Pros: "I wish I would have been notified sooner for the 3 hr flight delay."
Cons: "The person next to me was as huge as I was."
Pros: "Cree mejores es de nice, polite and helpful"
Cons: "We landed on time...but waited more than 30 minutes to get to the gate. This is unacceptable. May not be Spirit fault, but should be addressed to proper authorities. We pay a lot of money for airfares, which includes a lot of taxes...but quality of service very poor. However is responsible should be penalized otherwise this will continue."
Pros: "My seat was the best and only thing about this nightmare. I fully intend on writing a detailed letter to you to Spirit to TSA to MCO to whomever I need to in order to either be fully compensated or have the nation alerted to this farce of a company."
Cons: "Spirit airlines in its entirety. The website the process the boarding the lies the prices the phony employees the rude service. With one exception. Natalia at the entrance of MCO when you check in. Poised calm and very professional after her it went downhill fast."
Pros: "the boarding process"
Cons: "the delay"
Cons: "It was delayed 3 x, then on again, however I received the text post boarding so I missed the flight!"
Cons: "we were given multiple notices, late---on time---late---finally when told the flight was on time, we went to the airport, only to wait 5 hours. spirit was not honest with us, and they did not compensate us t all, not even with a soft drink once on board"
Cons: "Wee were delayed 2 hours."
Pros: "Exciting the aircraft"
Cons: "The whole experience is worth the low fare, rather pay a little more that have Spirit haggle you for luggage, fee seating fee, beverage fee and what else. In the end its cheaper getting on to a normal airline with a seat that reclines, something to drink at no charge and no additional fees. You end up saving ZERO with Spirt Air"
Pros: "Plane was clean, stewards were pleasant and efficient, flight was on time!"
Cons: "The cost of carry-on bags is completely absurd. It will make me think twice about booking a low-cost airline again. <$25 is reasonable and in line with domestic carry on baggage costs."
Pros: "As always this Spirit flight was on time and the plane was clean. The flight crew was friendly, caring and courteous with an extra bonus...one steward must have been an ametuer comedian. He was tasteful yet funny and really lightened the mood! Thanks again for another great flight!"
Pros: "Nothing! Spirit is trash"
Pros: "I liked that there were extra seats on the flight and the people I sat next to were super friendly. We all had a great conversation the entire flight."
Cons: "Airport • Kayak as a third party website usually gives a flat rate, we pay, and that’s it. Not with Spirit Airlines. When you get to the counter you HAVE TO PAY EXTRA for your carryon ($55) and your checked bag ($50). That’s an extra $100 that could have been used to purchase a flat rate flight through Kayak. • You can only pay with a card, you can barely use cash Flight • Seating was too tight, no room to stretch out • Snacks even the minimum was expensive. $4 for a 4 oz of juice with ice and more • When descending for landing the pilot circled around for a full hour- first we were over the incorrect airport then when we arrived at the correct airport there was too much air traffic to land right away. Between the surprise fees I did not budget for and the extra GS expenses, along with everything else, I will not ride Soirit Airlines again."
Cons: "Flight got canceled, next flight was 48 hours later and They implied that the hotel was my problem, so we just booked Another airline. The %50 of my airline ticket fee for A checked bag wasn't helpful either. Placed on hold for almost two hours !!' Pay the extra money for a diff airline"
Pros: "Overall very satisfied. Thank you."
Cons: "Return flight was delayed by 2 hrs. I don't know why, might have been weather/post-hurricane related. HOWEVER, I did not receive notification by text as I believe I requested."
Cons: "I was charged for 2 flights that was cancelled. Booked on a flight I never made a reservation for. I have never encountered anything like this on an airline before."
Cons: "The airline is a rip off,I have never payed 50$ for luggage plus get charged for carry ons and to change my seat!"
Pros: "The crew and employees were excellent. They were personable and knowledgeable."
Cons: "Even though the fare may be somewhat discounted, the bag(s) were extremely expensive and everything else that most other airlines provide (water, coffee, juice, peanuts) were available to purchase. Low caliber, at best."
Pros: "Good flight overall."
Cons: "It's more about the airline than anything else. The cost of the checked bag should be included in the fare price. Because I couldn't log into my account online prior to check-in, I ended up paying $52 each way for my bag. As far as the aircraft itself, I found the seats and leg room space to be smaller than other airlines."
Pros: "Good staff on flight. There was plenty of empty seats and I got moved to a more convenient spot."
Cons: "Website is not clear. My carry on had unclear dimensions and I had to pay extra at the airport."
Pros: "Pilot's politeness"
Cons: "Nothing given the behavior of Denise and her co-attendant."
Pros: "Nothing redemptive was done by Spirit or the staff."
Cons: "The flight was canceled after being moved forward and then delayed. Spirit personnel at the desk didn't know the flight was even canceled and then, when they freceived the update, finally offered either the next flight out or a refund. However, no vouchers were offered even though the next flight out was a full day later so hotels and meals were at a loss to all customers, in addition to the full day delay in travel plans. I also never received an email notification of the cancellation and only received the flight delay email an hour after I received a gate change notification that had the flight time crossed out."
Pros: "I didn't like anything."
Cons: "They cancelled our flight. They lied and said that they emailed me, then one representative said that they called me that to was a lie. We were checking at the counter, that's when we found out. There were others that were shocked & disappointed also. We missed our family reunion in Orlando they didn't help us at all! I won't use Spirit Airlines again! We should be compensated but no one's trying to listen when we were calling customer service"
Cons: "Very disorganized system to check in. Pilot also kept rocking plane during flight or turning sideways abruptly. First time I've ever gotten sick on a plane and I have flown plenty of times!"
Cons: "Fees for everything, poorly organized boarding, poor crew service, poor attitudes! Flight itself was flown OK"
Pros: "the flight left on time and arrived a little early which was just terrific. I have friends complaining about flights being cancelled and big delays. the seats were quite comfortable and the ride was smooth."
Pros: "Absolutely nothing"
Cons: "They sold my seat and closed the flight- never flew. I have to pay three times for another flight to get home."
Pros: "Flight going from FLL to EWR( Newark) on Saturday morning was ok. However, return flight from EWR to FLL the next day was a complete disaster. Would never fly spirit EVER!! I had to buy a new ticket with another airline ( united) for a one-way ticket($370). No reimbursement. NEVER SPIRIT( the hit or miss airlines!!!!!!!"
Pros: "I was very surprised at how well everything went for my flight. It was my first trip with Spirit and I had heard awful things about it not being cleaned properly and too small. My flight from Orlando to Newark departed late but arrived on time and the crew was really great. I would definitely fly with your airline again."
Cons: "Bag fees are too high. It feels different to pay more for a flight than fees for a bag. I would recommend reevaluating fee structure."
Cons: "My 6 am flight was cancelled at 4.30 am with the excuse that the weather was bad at the destination. I don't understand how a dry 90 degree weather can be an excuse for cancellation an hour and a half before the flight"
Cons: "Don't have any intertainmen in the flight....TV no snacks you have to paid it.."
Cons: "My flight 876 was delayed from 6:00pm-9:15pm.... Then the flight departure changed to 7:30pm and them to 6:50pm. So basically one has to sit at the gate for 3 hours or miss your flight which I almost did and I'm sure may people did. This situation was handled completely improperly. I went to the counter and they told me to go to jet blue??? Then I waited in line for 45 minutes at Jet Blue and they had no idea what i was even talking about. Nobody could help at me at Spirit of explain what was going on. I called spirit and was on hold for 30 minutes, then finally I go someone who said look at the monitors....they can't help me. I have never flown Spirit airlines and I never will again. The worst customer service and it just makes not sense to tell the people it's leaving at 9pm then switch the flight to 6:50, if giving an explanation that may help people understand what is going on and to stay close to the gate, them we didn't depart until 8:15 anyhow, after boarding the plane sat for an hour and 20 minutes. As a new customer this was the most horrendous airline I have ever traveled, and I travel alot. Katie Cassidy"
Cons: "worst airline they offered me a $7 compensation for a 4 hour wait at Miami airport"
Pros: "Horrible!!!! I asked them to print my check in They made me wait for 45 minutes & then told me that it is too late , go on 1that flight. They wanted another $100 to put me on the afternoonflight which was too late for me. I ended up buyinga new tickets in United. I want refund for my ticket. I will never use this company again!!!!!"
Cons: "Horrible!!!! I asked them to print my check in. They made me wait for 45 minutes when I complainedthey called a supervisor & then told me that it is too late go on that flight. They wanted another $100 to put me on the afternoonflight which was too late for me. I ended up buying a new tickets on United. I will dispute the charge on my credit card . I want refund for my ticket. I will never use this company again!!!!!"
Pros: "We landed"
Cons: "Pretty much the whole flight"
Cons: "No wifi, when I asked for a glass of water to drink I was told I had to buy a bottle. Had I known how cheap Spirit airlines is I wouldn't have flown them. They will be my last choice of an airline. Next time I fly. !!!!!!"