Flight was delayed AFTER we boarded and were taxi-ing the runway. We had to deboard and wait 3 hours until the plane was ready. It really interrupted my travel schedule once I landed in Washington DC. The airline didn't even offer us food vouchers or anything while we waited.
Food was good but quite pricey for what was offered.
DBoarding was a nightmare there was no rhyme or reason to how it was done on my second leg. First there was inadequate seating at the gate, no directions from gate agent on where to line up/queue and everyone just rushed the counter. Also the amount of air that came from the overhead compartment was very minimal and I found myself very uncomfortable and I was wearing a light shirt only.
Once we got on the airplane, the flight was great. The crew was accommodating and friendly. The food was great. There was an attendant who recommended that I try the lamb... It was so good! The person next to me changed her order. It was a great flight; what being in first class should be.
I didn't like that it took me almost two hours to get through the passport check. Even though this was going on, there were still people who worked for the company bringing out water and chips for people in line. All the flights waited while the situation was being resolved.
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