Plane was in good condition, seats were ok. Flight was fairly empty.
Charges for everything. Check in staff trying to charge me twice for pre-purchased baggage - (had to pull up my credit card statement on my phone before they believed me). Ridiculous limits for free carry on. No personal item. No boarding system, just a free for all. Zero entertainment - hard on a long flight. With the extra charges it was around the same as a more established airline with all the bells and whistles included. I'll only fly BA or Virgin from now on.
Comfort of plane and flight in general. Able to make up lost time from delays.
Terrible airport experience! Because of other flight delays, the boarding of our flight was late and very confused. There was a terrible trio playing music at our gate that was so loud that no one heard the boarding announcements. Needless to say, they were quite late in boarding this flight as well as our others.
The flight was on time. The celebration of the holiday was very nice.
The in flight entertainment, i.e. The tv screen, failed, even after the helpful flight attendant reset it twice. The boarding area at Reykjavik airport has three flights leaving a small, congested area within five minutes of each other , making the lines confusing and crowded.
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