Plane was in good condition, seats were ok. Flight was fairly empty.
Charges for everything. Check in staff trying to charge me twice for pre-purchased baggage - (had to pull up my credit card statement on my phone before they believed me). Ridiculous limits for free carry on. No personal item. No boarding system, just a free for all. Zero entertainment - hard on a long flight. With the extra charges it was around the same as a more established airline with all the bells and whistles included. I'll only fly BA or Virgin from now on.
incredibly uncomfortable, old plane. was squirming in my seat for 5 hours. our bags got left behind in iceland because the transfer happened too quickly due to a delay in amsterdam and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued. then i met another passenger from the same flight (different day) who had the SAME problem i was having.
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