Find Deals on Flights from Rome to London Heathrow (ROM - LHR)

Fog over London delayed our flight from Rome. Instead of dealing with this proactively, BA made us sit in the plane on the tarmac for three hours. When we finally arrived in Rome, instead of automatically rebooking us, they directed everyone to a queue. That queue, managed on a first in, first out basis, took FOUR HOURS, during which we missed more flights that would have gotten us home. If, instead, the queue had been managed by departing flights, more people would have gotten to their destinations in a timely fashion. We eventually we booked on a flight to NY and got a rental car. We were offered no compensation for this ordeal.

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US Storm response exposed problems. Italian operation only open for minimal hours, British web site would not accept US phone number For contact ( despite provision to do so). US 24 x 7 800#. Responsive and helpful after several frustrating hours attempting to deal with cancilation/rebooking issues in Italy and UK

Nothing

Cheeky of Kayak to ask me how my flight to Rome was when I am still in Rome after getting bumped off my flight yesterday. The customer service and rebooking were efficient but I was given no choice or explanation other than "you have been rebooked for tomorrow's flight." I cal already see that thia flight is scheduled to be delayed 30 minutes.

The crew on the flight was friendly, and the snacks were okay.

The flight did not take off when it was supposed to, so I missed my bus at Heathrow airport and had to sleep in the airport. The staff at Heathrow was not helpful, telling me to figure something out and then email the company for money because they may pay me back, but also maybe not. Even before the flight, I had to wait in a baggage check line in Rome for 2 hours while ever British airways employee attempted to address an issue with a single tour group check in. They gave us no information and just had us stand there waiting, refusing to let the line move, implying we are less important than the tour group. It was a miserable traveling experience.

I didn't get to go on my honeymoon. Instead my husband and I got stuck at SFO and couldn't board because the flight info I was given from AIRFARE.COM was a scam, as well as the insurance from ALLIANZ. Now we're out thousands of dollars. British Airways didn't do anything and refused to as did American Airlines because it was an INTERNATIONAL FLIGHT? I'm never buying through KAYAK again. This has been the worse experience of my life!

It was a smooth short flight.

It was so short they did not get to half the plane with the drink cart.

Plane arrived late into Rome, causing me to miss my flight from London to LAX. Didn't realize one needs to re-enter security again. You need at least 3-4 hours in London between flights.

The crew was very attentive to the passengers. The food was good too. The flight was on time and had no problems.