Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 4% drop in price.|
|October||Most popular time to fly with an average 16% increase in price.|
Average price round-trip
|$571||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 10h 12m
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Scores according to KAYAK customer reviews
Cons: "Flight attendants were NOT personal at all. Did not say hello or even greet passengers. Totally acted like they did not want to be there. Made me feel like we were nothing but a bother to even.be there. Hate all the interruptions advertising the credit card. Very annoying!"
Pros: "Seat uncomfortable. AA put me on a middle seat in my last 4 trips. I will never fly with AA."
Cons: "Better seat options."
Pros: "Staff was helpful throughout the flight. I like being kept updated on arrival time etc."
Pros: "Another customer allowed me to sit in the aisle seat rather than the assigned middle seat. That was much appreciated. And I enjoyed an movie during the flight. I like being able to choose what I want to watch and stream it on my own device."
Cons: "It was really cold on the airplane. I kept my jacket on for the entire flight. I’m typically warm natured, so it was unusually cold."
Pros: "Fast friendly service. From the security line to the friendly employees at AA. It was simple and fast."
Pros: "Got here early"
Cons: "Poor flight. Staff kept the plane ridiculously warm the entire flight."
Pros: "Made it safely."
Cons: "Getting my phone blown up all day about delays on my two flights. Then sitting on the tarmac in the plane while the ground crew moved equipment around. Were they surprised a plane was coming in?"
Pros: "Delayed on the runway but overall good and smooth"
Cons: "Flight service was ok"
Pros: "Booked through Kayak. Confusing because paperwork says Alaska Air but I was flying American. I understand subsidiaries but you need to be informed as the airlines are at different terminals. The flight was great. That ticketing glitch was bad."
Cons: "I need to be able to charge my phone on the airplane!"
Pros: "On time"
Cons: "issues FA ran out of Mexican immigration forms."
Cons: "You better hope you don't have a short connection. Sacramento fails to allow you direct access between the A and B terminals. You have to leave and hunt for the other building through the parking garage with no guidance and then go back through security. Unacceptable!"
Pros: "Everything else was great - including rest of crew"
Cons: "plane departure was delayed after boarding because the pilot hadn't arrived from local residence or hotel to SFO in time - as a result we sat on tarmac for half hour or more before departure AND because we arrived late we sat on tarmac for awhile waiting for an arrival gate to open at DCA"
Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Drinks and snacks were offered."
Cons: "No seat back entertainment. 45 mins flight from San Antonio to Dallas had seatback entertainment. But 2hr flight from Dallas to Cozumel had no seatback entertainment. Go figure."
Pros: "The aircraft was newer and the flight smooth. The pilot kept us updated on potential turbulence, which was comforting No one knew if Charlotte was going to get a gust from IRMA. The flight attendants were also friendly which isn't the case on some airlines."
Cons: "First Class Flight Attendant spent more time on her phone in the jump seat than asking if we needed anything. Came by twice for a 3 hour flight. I had to go up front to ask for a beverage, and she seemed totally put out"
Cons: "No entertainment in Business/First and no USB plugs or outlets. Only difference between Business and coach is the size of the seats. The rest was the same. I expected more service, food of some sort and entertainment or connectivity. I will probably avoid flying American if I can help it unless I see that they have updated things."
Pros: "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"
Pros: "It has been a good experience! Kayak kept updating me about gates and terminals for my connecting flights..."
Pros: "Everything went smoothly"
Cons: "Having a fat person take up half your seat shouldn't be allowed. They should buy 2 tickets if they take up 2 seats"
Pros: "Quick and smooth flight."
Pros: "Roomy first class and very nice staff!"
Cons: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Cons: "The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help"
Pros: "Great crew!"
Cons: "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
Pros: "Flight attendants were awesome, aircraft was clean and seats were great."
Pros: "The free movies and plug in phone charger ..."
Cons: "No problems or worries from me"
Pros: "The crew, the fabulous plane with USB ports and free movies"
Cons: "It would have been nice to have ear phones for the movies."
Cons: "2 days late"
Cons: "Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product."
Pros: "The flight to my destination was awesome. Helpful staff, great equipment, and plenty of room. I loved the technology in the seats."
Cons: "The return flight was not so good. I felt like an inconvenience and was not treated very well. At one point I was dismissed by an airline associate with a swish of her hand. Not exactly how anyone should be treated. There was a nice man that was a flight attendant, but other than that it was as if they were irritated people were even on the flight."
Cons: "They were out of snacks. A little thing but got under my skin as unprofessional."
Cons: "Flight is really late causing missed connection"
Cons: "I paid $25 fo my luggage. I don't like it next time I will choose another company."
Pros: "Non-stop and comfort"
Cons: "No snacks at all :("
Pros: "The tv in the seat back"
Cons: "The lack of knowledge and carding of the desk staff i was so looking forward to this vacation and it ended in nightmare 2 missed connections, 3+ hours added driving for my ride home and getting home at 3:30am or later whwn I would have been home at 11:00 luggage sent on with out me on the flight all in all very disappointing"
Cons: "4 hr. Layover"
Cons: "A few crew members was rude"
Cons: "Flight delayed for 4 hours"
Cons: "Taking a flight on American Airlines when I booked one on Alaska was confusing. Not clear disclosed at the time of purchase. And hard to notice on conformation email."
Pros: "Complimentary upgrade to first class"
Pros: "While waiting to board an American pilot sat next to me and was very pleasant. I appreciated his conversation."
Cons: "Delayed getting out of Sacramento. The connection anxiety was intense. we landed as my connection was boarding. De-planing was chaotic and un informed. Seemed like we stood a good 10 mins before the doors opened...some info would have helped. Sometimes they give the gate numbers and everybody on that plane needed to go somewhere. the attendants were not helpful, the one announcer had an accent, a little hard to understand and asked that we all be kind...ok that I can do."
Cons: "Rude flight attendance werent prompt"
Pros: "Flight attendants were very kind"
Cons: "Comfort level was very low. I'm 6'0 y'all and with my seat in an upright posistion my knees were hitting the seat in front of me. My chair barely reclined which cause me to not get any sleep. These two comfort factors made it a restless uncomfortable flight."
Cons: "Despite having a purchased ticket and a seat, I showed up to the airport because I was having problems checking in online. When I arrived at the kiosk it did not print a boarding pass, instead a slip stating I had missed my check-in timeframe and head to the front. I went to the front assuming the counter clerk would resolve the issue but she advised that the only thing she could do is book me on the next flight since the flight was over booked. I was really upset about the situation since I had to be at an event at a specific time. Just make sure you check in as soon as you can. If you are having issues on your phone, call the airline or head to the airport about an hour and a half to two hours early to get your boarding pass."
Cons: "The fact that you have to download an app to get any kind of entertainment on United is a bit ridiculous. Plus the food offerings are poor at best."
Pros: "Not much."
Cons: "There was absolutlely no food. Not eve a bag of peanuts."
Pros: "Service on Lufthansa is better than most us carriers"
Cons: "The gate agent did notice I was changing carrier but did not distinguish my bag at Check in"
Cons: "only pretzel, no nuts as option"
Pros: "On time. Made connecting international flight ok."
Pros: "Everything was fine, there was nothing exceptional about the flight."
Cons: "Just that it was rather cramped but that's pretty much flying on any airline these days, so I can't say that they're at fault."
Cons: "No drinks on the flight, even in first class. They should tell customers before they purchase the update!"
Pros: "Great service!!"
Cons: "The connection flight from Chicago to Munich was delayed by 3 hours & the flight from munich to Ancona was delayed by 6 hours."
Pros: "The flight & crew were great"
Cons: "A cookie? C'mon man. I couldn't download the United app & didn't know I had to."
Cons: "One member of the crew was rude, advise if you dislike your job quit and find another!"
Pros: "Ran on time."
Cons: "Sitting next to a larger gentleman which boxed out my own personal space. Having to stow my suitbag in an overhead bin several rows behind me."
Cons: "The man who reprinted my boarding pass after I had left no e at security was extremely rude. I also found it ridiculous that I was charged to check my bag at the gate because it was about a half inch longer than the bin. Yes I understand there are size limits on carry on luggage but the plane was not even half full and the bag was clearly a standard carry on size. If anything, I should have been permitted to gate check the bag."
Pros: "The plane was clean, comfortable and seemed to have a bit more room. The staff was professional and courteous."
Cons: "The plane was 2hrs delayed but that was due to weather. The food was over priced and not good."
Cons: "The fact I had to buy a tv package when on my previous"
Pros: "Getting off the plane"
Cons: "The drink and snack cart taking forever and causing a line ahead or behind it for the restroom."
Cons: "Scheduled for 7:20pm, but delayed until 8:20pm. Very disorganized way of handling carry on baggage. Not worth the $208 I paid for this one way flight."
Cons: "Delayed, uncomfortable seats, bad landing"
Cons: "They did no seat anyone in the safety exit row because they were charging $69 to do so. This is a great hazard in case of an emergency there would be no one to open the aircraft exit door and allow people to exit. Rather, it would cause a stir and a bottleneck of people rushing in an attempt to open a door that is far away. Very disappointed."
Pros: "On time, great service"
Cons: "Plane was full. Legroom poor, as I am 6'2". But I was give an isle seat as requested , so able to stretch a little."
Pros: "The plane was new"
Cons: "Won't let you check in in advance so they can give you a terrible seat for a 12 hour flight. They won't even let you check in from the point of departure if it's with one of their partners. They also will do everything in their power to not give award miles to pattern airline clubs. It doesn't matter if you give them your United number and even register your United number with the flight for United. They will apply it to the Lufthansa Club and pretend it was just in the state and never actually give you the miles no matter how many times you try. This is not from one experience with Lufthansa / Austrian. I've had this experience many times with every flight I take with these terrible Airlines. I would never fly lifthansa unless it's at least $200 cheaper than any of their competitors."
Pros: "Original flight delayed. They bumped me to the earlier flight which was available cuz it was delayed also. That allowed me to make my connection but I got there about the same time as the later flight should have. The hour-long wait on the tarmac made the flight memorable."
Pros: "Airline staff was very friendly."
Cons: "The temperature in the cabin was almost unbearably hot throughout the entire flight. And to give some perspective: I'm someone who is usually always cold on airplanes and typically not a fan of a/c. And I wore shorts & a t-shirt on the plane which I was nervous about doing because like I said, I'm always cold, but thank goodness I did for that flight."
Pros: "I was glad to see that the security check line was moving quickly. Sacramento is usually my go to airport when in northern California because it's so much easier to get to where you need to in a timely fashion too."
Pros: "First class was nice but I paid for 1st class for the whole flight and only got it on the first leg. They should have told me that when they took my money."
Cons: "2nd leg was terrible it was over an hour and a half late because they had to replace a toilet seat! I paid for an upgrade for first class and they over booked it so I didn't get it and haven't received my money back. Terrible customer service."
Cons: "Landing delay due to another United planes mechanical issues, terrible follow up customer service. Worst airline out there."
Pros: "The price was awesome. The crew was attentive. Five hour or more flights deserves more than a bag of pretzels with only 5 pretzels in the bag. The flight also needs more technology, wifi, movies and televisions."
Cons: "The lack or technology and the limited snacks."
Pros: "that they warned me the plane was extra small and checked my carry-on at the gate for free."
Cons: "that they didn't really advertise how small of a plane I would be flying. I guess you're supposed to research every plane before purchasing tickets now."
Pros: "Easy going"
Cons: "Paying for food and entertainment, should be included in the ticket."
Pros: "Nothing at all Delta is very reliable the people that work for Delta are very nice the people that work for United have a lot to learn they need training learn how to talk to passengers I was called a third-grader just because I didn't know where my seat was very irritating"
Cons: "Nothing whatsoever I would never fly United ever again not when there's Delta Delta is very friendly United is not friendly at all the people are very rude it seems like they don't want to mess with nobody this is a very big mess"
Cons: "we were an hour late"
Pros: "Flight quick, everything went smooth. Staff was helpful and friendly."
Cons: "No negative comments."
Pros: "The crew was nice, boarding was easy and I had a decent seating on the plane. It was on time"
Cons: "I did not like being squeezed like a sardine into a narrow, uncomfortable seat. Quit adding rows and making leg room smaller and elbow room smaller so the airline can make another dollar."
Pros: "The flight was delayed then delayed then delayed. A 2:30pm flight that flies 25 minutes to SFO to hit a connector leaves 10 hours late. Awful."
Pros: "Right away when United found out we would not make our connecting flight in Denver they called AA and booked us with them."
Cons: "That due to the delay and new airline we arrived in Springfield an hour later then planned."
Pros: "Everything went well; great service on both flights"
Pros: "On time departure."
Cons: "Uncomfortable seats in a completely full flight. My seat didn't really lean back. The man next to me kept spilling over into my space. Terrible flight, especially for a red-eye."
Cons: "The emergency landing. The horrible customer service."
Pros: "On time and good a short flight"
Pros: "They put me on a taxi to SF"
Cons: "The flight was delayed more than 2 hours"
Cons: "The 3 hour delay"
Pros: "Getting to my destination"
Cons: "Coming home"
Pros: "United Airlines had a delayed flight I was there I checked in..... I looked at the reader board which told me 6:05p depart..... I went to the restroom came back the flight team had already arrived pulled out and left .....those bastards left"
Cons: "Flight was delayed several times resulting in connecting flight being missed."
Pros: "They moved my connecting flight as my first flight was delayed and there wouldn't be enough time to make the connection. They initiated it so I didn't even have to ask the question and they put me on a better flight."
Cons: "I was hoping that they had wifi for video streaming but they didn't so there was no entertainment, however it was only an hour flight so I didn't mind much"
Pros: "The stewardesses were polite and helpful."
Cons: "United does not take care of military. They have terrible customer service and charged me for my bags when Delta waives my baggage fees. The baggage people were so rude and didn't want to help anyone in line."
Pros: "My first flight was cancelled....had a 3 hour wait for next flight on a diffrent airline..Got booked on a over booked flight at my connection in LA were there was another 2 hour layover, but a young lady at the United podeum in Sacramento got me on a flight from LA to SD, for whatever reason no one else could. Thank you who ever you were"
Cons: "Thank you United lady whoever you were."
Pros: "Everything went smoothly. I really like the new seats United has in their new planes too. They seem really thin and light, but surprisingly more comfy."
Cons: "I didn't like that fact that with United Airlines there is a $25 fee to check in your bag or how inconsistent the company is from airport to airport. The boarding process is slow and unorganized. You guys don't offer a comimentary snack like other airlines and your crew members aren't that friendly. Extremely dissatisfied."
Pros: "The flight was less than an hour so there's not much rank, it was delayed at first but only 15 minutes, the stuard was was kinda just there bc she worked that day and we had to wait to take off for a while but otherwise it was pretty basic."
Pros: "The crew were fantastic and the seats were comfortable."
Cons: "Leg space was a bit tight for a tall person so if you can get an exit row do it."
Pros: "Todo esta bien"
Cons: "Connecting flight was a nightmare. Airline did not accepted electronic boarding pass. They made me make a 1 hr. line to get a paper one. Couple of passengers and I almost lost flight. Volariis counter staff did not provided nor informed a paper boarding pass was needed to fly internationally when I told them I was traveling to Dallas."
Pros: "Great crew- fast boarding"
Cons: "More comfortable seats"
Cons: "I was flying with my husband and 3 you. Children and couldn’t sit together. I was not told the high luggage charges and that I could register before for a cheaper rate. The lines to check in were over 1 hour and 20 minutes wait. The flight attendants do not speak English so could not communicate or help me at all."
Pros: "I sat in the first row so I had a lot of space and leg room. But the seats in coach looked super super cramped, and I heard people complaining. The crew was very very nice."
Cons: "Check in was very very very very slow and the crew didn’t seem to care at all. I also got charged 75$ for my one bag. The people at the gate were not professional and everyone around me was complaining about their experience. I will never ever fly Volaris again. They should GO OUT OF BUSINESS.!"
Pros: "the price"
Cons: "Volaris's system apparently was malfunctioning that prevented anyone from checking in online or through any app which caused stress the day before travel. Even worse, they couldnt even check in at the gate and had to fill out forms by hand, which caused a 2 hours delay!"
Pros: "short flight, fine seats"
Cons: "no free food or water, but thats a cultural symptom of capitalism."
Cons: "Not pay to much for my luggage"
Pros: "The crew had good attitude."
Cons: "Check in was super slow. Had to pay for everything"
Pros: "It was awful"
Cons: "Everything needs to change. I will never use this airline again!"
Cons: "No water on any flight. Terrible customer service. Will never fly with them again."
Pros: "good crew-efficient"
Cons: "uncomfortable seats-nopadding"
Pros: "Crew was pleasent once in the air, and seats were good by emergency exit"
Cons: "Communication with why the hell we kept changing gates and why we were delayed almost hours, especially the crew at the gates. Compensation once I the air with snacks or drinks, something that says that you guys care about the delay and horrible communication."
Pros: "Nothing to say"
Cons: "We had a bad experience with one of the seats. It was totally in a bad condition. The seat was destroyed, totally uncomfortable. It is a shame to pay so much for flights and receive this kind of "standard" in an airplane."
Cons: "luggage waiting time and boarding"
Pros: "Seat was so uncomfortable"
Cons: "Better seat more space"
Pros: "Efficient boarding-very pleasant crew"
Cons: "I was harassed while waiting to board the plane saying I had to check my Carry on because there was no room above in the plane – I told the individual I had some expensive medical device and she stated that it didn’t matter – when I entered the plane I did find more than adequate space to put my bag"
Pros: "On time"
Cons: "Staff was joking around, lot of people didn't respect the sites on tickets so it was a mess, instead of a solution, some persons were finding a sit before take off. The crew didn't took responsibility."
Pros: "The crew"
Cons: "Baggage limits"
Cons: "Everything they over charge on everything and they forgot to send our luggage so I had to wait till the next flight to get my luggage to get are boarding tickets the wanted to charge us $7 dollars for each person and for each luggage they charge us $50 dollars per when it should of been $26 dollars"
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Cons: "Seats too hard"
Pros: "The price was low."
Cons: "Through the reservation website, at the last minute I paid extra to have a window seat. When I boarded, I didn’t have a window seat, so I paid for nothing. Flight was too warm. Only time I was able to get some sleep was when I turned my air blower full blast aimed at my face. Long and slow check-in."
Cons: "You need more service options . Your flight was cancelled last minute. You could have informed us early."
Cons: "Not much else for a bare bones carrier"
Pros: "On time, clean and fairly new aircraft"
Cons: "Entertainment, food choices on board, boarding staff"
Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."
Pros: "It was on time. Crew was fine."
Cons: "Cramped seating, uncomfortably hot the whole way, they Michel and dime you for every single thing so the “low fare” became more expensive than other options."
Cons: "Left 22 minutes late, there was a bomb scare, we made a emergency landing and after one hour we are still on the plane with no ens in sight."
Cons: "They don't follow procedures for all, if your white and speak English then you won't ask for nationality, if you are brown and speak the native toung you will be asked if you are a citizen to that country or if your flying with a visa mean while they have the passport in their hands. return flight was canceled with not much notice"
Pros: "All right"
Pros: "They provide a good and fast transportation service."
Cons: "We were kind of late for our departure, they kept us for too long in the bus that took us from the terminal to the airplane, but the pilot apologized for this."
Pros: "Service was great but asking for water should not be a paying matter. They want to charge you for everything."
Pros: "We arrived early"
Cons: "Our carry-on bags were over 10 kilos so we had to pay for our carry-ons. We had to pay for 1 water and 1 juice. The seats are so tight my knees were digging into the back of the seat in front of me."
Cons: "The thing that I don't like is that you guys don't offer good food just snacks, and seriously that is no enough for the prise that the costumers pay for. This is just a comment, I hope you guys do something about it."
Pros: "Attentive, respectful, and on time! This airline has treated me very well."
Cons: "I booked the flight, received confirmation e-mail and receipt for payment. Then get an e-mail at 1:45 am the day of my flight which was scheduled for 7 am that the pricing value was incorrect and my booking was canceled. I flew from New York to California where I was going to get a connecting flight the next day but my connecting flight purchase was terminated. I have never experienced this and I was left stranded and unable to get to my destination. I had transportation waiting for me and I had to find out the morning of my flight. All I got was an e-mail stating they tried to reach me but that was a LIE because I did not receive any phone calls. The flight I booked was booked right away so no time elapsed for the price to go up. When I called to complain to the company they were unable to help me and no supervisor or manager was available. I was told to call back in 3 hours for someone to assist me but that I was not going to be able to get on my flight because now, the morning of my flight the price was $200 more then what was advertised when booking. This is unacceptable and unprofessional."
Cons: "There was no food or entertainment on this flight."
Pros: "On time"
Cons: ", change in departure time, hurried boarding, crew with long facesrude kids all over"
Pros: "Nothing really"
Cons: "Janet the flight attendant was specially rude, like all the crew Its too bad"
Cons: "Worst customer service i ever had."
Pros: "The direct flight and on time"
Cons: "Got no service from the staff called them over and over they would never come back to me after they said they would be right back"
Pros: "Puntuales y eficientes"
Cons: "Pocas cortesías en alimentos y bebidas"
Pros: "Everything went smoothly and efficiently. I think they offered soft drinks or snacks but I was asleep."
Cons: "The fact that I was unable to use TSA Pre-Check on this airline."
Pros: "Nothing nothing"
Cons: "They sold my ticket to someone else even though we were in line for 3:1/2 hrs no explenation just ignorance and they dont care i will be filling a complain with consumer rights its just not right why should they get away with corruption"
Pros: "flight left on time"
Cons: "seats had fairly limited legroom. but then again the price was inexpensive so i can't complain."
Airlines flying from Sacramento to Riviera Maya have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights