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Top 5 airlines serving from California to Riviera Maya
Scores according to KAYAK customer reviews
Pros: "Crew was very nice and helpful. Lots of leg room"
Cons: "The flight departed 30 minutes late."
Pros: "Excellent crew. Friendly, accommodating."
Pros: "Sun Country is the best airline in the world -"
Pros: "Staff was great! Boarding was fast! Flight was quick. The price made the lack of internet, no food, and not so comfortable seats worth it."
Cons: "No internet! I would rather pay for internet than the entertainment console they offered for $8. The seats were really uncomfortable. Bathrooms were constantly crowded. No complimentary food was provided. I supposed"
Cons: "I wasn't able to check in online for my outgoing or incoming flight, which added to the stress of travel. The actual flight was fine though."
Pros: "Good prices, good friendly crew, arrived at least a 1/2 hour earlier than we were supposed to..overall excellent"
Cons: "Better snack selection other than that it was an excellent experience"
Pros: "I am a large woman and they were so kind in helping me with those embarrassing issues like needing an extender descretely. The ladies were professional and personal. I really appreciated them."
Cons: "As a general idea for Sun country maybe have a Google map up to see where we are. Maybe it's a bad idea but I love looking out the window and knowing."
Pros: "The flight had to make an emergency landing. I understand the stress that can have, but we kept being told different things, the people that waited patiently ended up getting the short end and sat around all day. When we were told we would know more in 5 minutes, that took 25, when we were told we would know more and to keep sitting there in the small area we would know more in about 20 minutes, it too 45."
Cons: "Kept being misdirected."
Pros: "The best part, the person booking my seat at the counter, looked at my height and said, "aisle seat." I am eternally grateful. Air travel is so limited and so many corners cut, that a small gesture like that goes a very long way."
Cons: "The short connection times made me nervous, but never missed a flight. Hated not having free inflight entertainment."
Pros: "The whole flight overall was great thanks"
Pros: "The flight was fine. Uneventful which is wonderful. I did not eat & did not utilize the entertainment so can not comment on those items."
Cons: "My only comment is that a child was using an electronic device during the flight without headphones. It would have been appreciated if the attendants could have suggested earbuds, headphones, or at least asked that the volume be decreased out of respect for other passengers."
Pros: "Excellent price and it wasn't over booked. The flight had no food so I can't give it a 5star rating (sorry)...."
Pros: "Staff was cheerful and pleasant. Plane was clean. Most importantly, the baggage fees were modest, making the "value fare" an excellent value!"
Cons: "no negatives"
Pros: "Their alcoholic options are much better than Delta. The flight from LAX to MSP was quite smooth, only a couple instances of turbulence."
Cons: "My known traveler number did not sync with my ticket, so I couldn't go in the TSA pre check line."
Pros: "Courteous friendly staff"
Cons: "Lines at lax"
Pros: "On time"
Pros: "clean plane and legroom good, esp. for tall person."
Cons: "On return flight, gates changed without any announcement. About 1/2 hour before return flight boarded they announced there would be no bathrooms on flight available. This would have been prohibitive for me flying that flight. Situation was rectified and they got two bathrooms working but it caused a great deal of undue stress. Is flying without facilities even legal?"
Pros: "Everything was expeditious, staff was courteous and the flight went smooth. Thanks Sun Country Air!"
Pros: "the flight was timely"
Cons: "crowded. A lot of additional expenses for luggage, seat assignment, food, entertainment, etc."
Pros: "Personnel at Check in at the front desk were wonderful!"
Cons: "One of the crew in first class was unpleasant and very rude. She had short brown hair (the blonde lady was very friendly and nice). After letting 15 other people use the lavatory in the front of the plane, and because the carts were blocking the aisles, I also attempted to use it. As I was closing the door, the brown haired lady forcefully grabbed the door and swung it back open and told me I had to use the lavatory in the rear. Since I didn't want to get arrested, I did. When I was gone, she confronted my wife about why she did this and did so in a very rude tone. I hope to never see her again. I may think twice before choosing Sun Country again. If it wasn't for her, the ride would have been decent."
Pros: "The crew were very helpful and pleasant. I was very satisfied."
Cons: "Rude customer service, dirty planes, and late."
Cons: "Sharing a single gate with 3 airlines leaving at the same time is I'm sure not what anyone wants. Departing time was supposed to be at 1210, instead we took a bus to I think Mexico to board the plane then we taxied the plane all the way back to LAX and took off at 218 (well documented time). I was late for work so I was let go, my wife left me and took our 4 sort of intelligent kids with her. I'm just glad I could write this review before my phone services are shut down do to lack of funds. At the end of the day things could have been worse but I'll survive. "Just keep swimming"-Dory"
Pros: "Boarding pretty swift."
Cons: "Offering of flights. Only two flights offered, and time between is way to long!! One that leaves at 1pm, and then a red eye 11:45pm? Not ok."
Pros: "Short lines and prompt check-in. Flights took off and landed on time. Lots of young kids but generally quiet. "Budget" airlines like Sun Country and Southwest have separate Humphrey terminal but it is less crowded and easy to navigate."
Pros: "Ontime flight departure"
Cons: "Staff managed to spend almost the whole trip passing out drinks/snacks. Like, does it really take 3.5 hours to do that? Maybe it does. Announcements were informal - really felt like we were on a training flight. Staff wasn't helping people with bags or to find their seats like other airlines do. Maybe this more relaxed atmosphere is why the prices are lower? If so, that's fine with me - but doesn't seem like you're gunning to attract more business or be anything other than the airline in between the disgusting model of Spirit and the lame cost-cutting of major airlines. Like, innovation is only possible via dissension, and I'm sure your business is having the same troubles with idiot senior leaders as every other US corporate business is, but if you're going to ask for feedback, the feedback is stop being so blah and stand for something other than your Board. Plenty of ideas out there - stop being so pro-short term profit and start having some fun!"
Pros: "Small terminal"
Cons: "7 hour delay"
Cons: "This covers two flights - Neither left on time, neither got to the gate on time. Once the bags took 30 minutes to get to the carousel, the other time staff gave wrong carousel and several passengers sat waiting. Rude flight attendants have no desire to actually serve on-board. The entire plane smells like the McDonald's dumpster that they fish their "Cheeseburgers" out of. Nothing good to say about the entire experience and I will never fly them again. Word of advice to all flight attendants working for Sun Country: Fly somewhere as a PASSENGER on Delta and see how it's done. Take notes.....lots of them."
Pros: "Friendly crew"
Cons: "Late arrival. Circling MSP due to weather"
Pros: "The luggage fee is reasonable. The flight was on-time. Spacious seat."
Cons: "The luggage fee is cheaper when paid on-line, but when I tried to pay on-line, an error message popped up. I ended up paying at the registered desk which is $10 more."
Pros: "Low-brow but budget-friendly... I had a wedding and had to be in Minneapolis for 48 hours... I got what I paid for... low budget experience."
Cons: "Everything was ho-hum and cheap."
Pros: "the pilot seemed very nice and had a good sense of humor."
Cons: "It took a long time to get through ticketing as the line was long and there was only one person for the "non elite" passengers. The crew seemed nice except for one woman who seemed grumpy Overall excellent value for the flight. Thank you"
Pros: "Seats are roomy and comfortable, two beverage services are nice on a long flight so those who are napping get two chances."
Cons: "Boarding process was confusing, but it makes sense to board the back first."
Pros: "The flight attendants were warm, friendly, and relaxed. Smooth landings!"
Pros: "Everyone was nice, professional, normal and efficient. Got a great price on my ticket."
Pros: "I liked that you offered food! Plus the option to check overhead bags at the plane entrance,"
Pros: "Left on time and got in on time."
Pros: "Snack Food selection was good and fairly priced. Free drink service and friendly crew. TSA pre -check. Exit seating was comfortable."
Cons: "Paying for my checked bag, seat, and entertainment. No free snack."
Pros: "Arrived and boarded on time. Although it was a crowded flight, the flight crew assisted in making the flight comfortable."
Cons: "I was pressed for time and they offered to check my carry on for free, but I had to wait at baggage claim for 20 minutes."
Pros: "no problems all the crew were nice the people in front of me did not recline"
Pros: "The crew was nice."
Cons: "The plane was late to begin with. Once we got on we had to sit for about 30 minutes due to a mechanical issue. After that there was another issue that caused us all to get off the plane. Then we were stuck in the tunnel between the plane and the terminal for about 20 minutes. Once we got off we had to get back on about ten minutes later and we were rushed. I got so sick because of all of the stress and moving around I threw up on the plane and getting off. All over my clothes and shoes and luggage. I had a very bad experience."
Cons: "Flight delayed almost 3 hours, we were waiting on the plane the entire time, with stale air and limited information. I missed the holiday party I was coming home for."
Cons: "It was 2 hours delayed"
Pros: "There weren't any entertainment options that I was aware of. Flight was to short for food service and I didn't order food. The leg space was excellent - wasn't expecting that. The flight was smooth and relaxing."
Pros: "1st time heard about this airline, good experience."
Pros: "Awesome customer service by all."
Pros: "Lack of people on flight"
Cons: "The idiots who take 5 mins to get their bag in the overhead bin"
Pros: "The crew was awesome and boarding was quick"
Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."
Pros: "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
Cons: ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."
Cons: "God knows how long we sat in the plane on the tarmac. I fell asleep! Totally missed my tour at the Airplane boneyard as a consequence. Way to go AA. You truly suck!"
Cons: "Delay of 1 h at Philadelphia to Syracuse !!"
Pros: "Nice company on plane. Most crew members were nice. Very good with disabled mom."
Cons: "INTERNET is difficult to figure out in these AA flights"
Pros: "We finally got here."
Cons: "Communication about the delay , which gate we were leaving from, having an entertainment system that worked (they said I could use my device with the app downloaded, but it did not work, I kept getting an error)."
Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
Pros: "Not much, but I guess I finally got to my desitination"
Cons: "They cancelled 2 of my flights in one weekend. We will not use American Airlines again, even if it's the cheapest option."
Pros: "Friendliness of crew"
Cons: "Offered more of an incentive for the inconvenience"
Cons: "All. Crew did not arrive on time. Boarding was a mess. Many arguments with customers."
Pros: "The crew was actually amazing, and all were very nice and helpful."
Cons: "The entertainment on the 8 hour flight was horrible, and there was no way to recharge my phone battery. There was no TV that I could watch, and the "free entertainment" did not work for me."
Cons: "It ridiculous how small the seats and aisles are. It not fun flying any more"
Cons: "Flight left the gate late, then sat on the tarmac for 30 minutes causing me to miss my connection to Austin. Couldn't get another flight that night to Austin so flew to Dallas, got in at midnight, had a to get a room which was not reimbursed. So sick of American Airlines and will not use them aga"
Cons: "Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?"
Pros: "The positive attitude. The spirit of happy."
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "Quick flight. Took longer boarding than air time!"
Pros: "American Airlines Premium Economy was very nice! Great service, lovely plane and overall an experience that I would be happy to have again!"
Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"
Pros: "The service was excellent and the flight on time."
Cons: "The seats have been refurbished In the narrow size."
Pros: "The food was pretty good."
Cons: "They had no accommodations for our baby, and didn’t let us board first. It was an old plane with basic entertainment, TVs above the middle row and not all do them worked. It was particularly freezing on board. Some of the crew was nice but overall not very friendly or welcoming."
Pros: "The pilot kept us informed and we were transported to a resort. At the end of the day our safety came first."
Cons: "Lost one day."
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Pros: "Smooth sailing"
Cons: "The snacks."
Cons: "On time"
Pros: "The flight was on time. It was smooth and we had absolutely no problems"
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
Pros: "We arrived safely."
Cons: "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."
Pros: "The staff at Ontario International was very helpful."
Cons: "No real complaint of the flight or staff. Next time I will upgrade my seating."
Pros: "Everyone was courteous and professional"
Cons: "Everything was great"
Pros: "Nice and clean and seats were comfy"
Cons: "No outlet to charge devices"
Pros: "Clean boarding area."
Cons: "American airline agent who checked us in at the curb side asked for the money. Will not use curb side check-in."
Pros: "Decent amount of bathrooms"
Cons: "I was shocked that we weren't provided better and more food for an expensive and lengthy flight. Also there were no head rest tv's. They plane seemed very old"
Pros: "On time"
Cons: "issues FA ran out of Mexican immigration forms."
Cons: "Although I should now be at my final destination, I still have 11 hrs of travel to go. My flights were changed three times. The first cancelation caused me to buy new tickets at a higher price I had originally purchased them at. We were redirected from Kayak to Vayamo and they have no sense of customer service. Horrible"
Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Drinks and snacks were offered."
Cons: "No seat back entertainment. 45 mins flight from San Antonio to Dallas had seatback entertainment. But 2hr flight from Dallas to Cozumel had no seatback entertainment. Go figure."
Cons: "All good"
Pros: "Despite the boarding process, the on-flight crew was nice. The seats were comfortable. Also, I like the in-plane sockets and entertainment screens."
Cons: "When preparing to board, the two clerks at the gate were very rude. I had a carry-on suitcase, a laptop bag, and a small camera bag. They wouldn't let me board, claiming that my camera bag was a third item that I couldn't have. They then tried to force me to check the suitcase which i explained that I did not want to do, before giving me the chance to place the camera bag in the suitcase (which it fit just fine). They were not understanding or friendly and really made me question my decision of flying with American Airlines."
Cons: "The plane never cooled off for the entire flight"
Pros: "Flight from CLT to CDG was excellent surprising amount of room in economy, modern plane with usb power and good IFE. Service was excellent but plane was only half full."
Cons: "Flight from CDG to ORD was awful. Dated 767 that American Airlines should be embarrassed by. No Wifi, IFE was a few screens suspended from above, overhead compartments couldn't fit standard size roller board bag, which makes no sense."
Pros: "Everything was great to me"
Cons: "The flight was packed"
Pros: "The plane was late and we could not catch our other flight connection so we had to wait 2 1/2 hours from the one"
Pros: "We had a wonderful flight experience. Smooth take off and landing. The in flight service was impeccable! Will definitely be flying American Airlines again."
Pros: "The site was easy to navigate"
Cons: "Delay killed my travel plans and resulted in a nine hour layover in Munich Germany!"
Pros: "I liked the United entertainment movies option. Full can of soda for free."
Cons: "Only pretzels. Would prefer additional options - on other flights they offer peanuts or cookie. When you have to use your own device to watch the entertainment, you use battery. If battery dies before movie ends, too bad. In today’s cell phone world it would be nice to at least have USB charging available- cheaper than inflight screens!"
Pros: "The boarding was quick, the flight was uneventful"
Cons: "The flight attendants could be friendlier and smile more"
Pros: "Free snacks"
Cons: "Not a lot of foot room"
Cons: "Flight delayed three hours because of malfunctioning fuel valve . United needs to figure out how do identify the problem I had of time to allow more time to fix"
Pros: "Service was friendly. Food ok. Entertainment acceptable for long flight."
Cons: "There is More Variety of entertainment on Delta and American Airlines but otherwise comparable."
Pros: "My flight was delayed where I would have missed my connection, customer service rebooked on another flight which got me to my final destination early. The upgrades and consistent service is handled very well."
Pros: "Seats were comfortable and service was good, which is rare in United!"
Cons: "The dinner was paasable but the breakfast was horrible. Stale croissant. No butter."
Pros: "Nice Airplane and good experience on United Domestic flights. International is another story! It seems many of the senior flight attendants think the passengers are there to serve them vs. the reverse."
Cons: "No complaints about domestic flights. United gets good marks here."
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Cons: "Comfort , service,..terrible!"
Pros: "Economy Plus works well"
Cons: "United new seats are uncomfortable"
Cons: "I don't have a tablet to watch movies on. The entertainment didn't accommodateven me."
Cons: "Seats are too small no leg room"
Pros: "After all these years, still love United!"
Cons: "Loved everything!"
Pros: "LOVE the plane! CLEAN!! New and BEAUTIFUL!!!!"
Cons: "Sat and listened the WHOLE trip except when drinks were being served to the private lives of the flight attendants. The didn't pick up trash so everyone had to place their ice and semi full drinks in the nets when it got bumpy for the landing. I watched the flight attendants the whole time- they got paid to converse about everything- here is proof- one flight attendant was complaining that she only had 4 days of vacation and that she never gets called to work- I think I can guess why- and that she has talked to Kaitlyn- I think that was her bosses name?? But she wasn't given more hours. I wish I had ear plugs. The African American lady was so unkind and uncaring. She scollded another African American lady for coming to the back to throw away her trash. She hurt the lady's feelings and made her mad too. The folks on the plane seemed to be too much of a deflection to their personal conversations, but they were successful at ignoring everyone. We had to be careful to not spill liquid on our carry on etc and not hit the cups and such with our knees on the way out. I usually fly Southwest and want to write a letter telling them how great their service is! I apologized to the cleaning crew as the flight attendants told us to not worry about our drinks"the cleaning crew" will get it. How unprofessional to treat others that way. Stop talking! You can get A WHOLE lot done when you aren't sharing your personal life and opinions with each other!"
Cons: "Gate was changed.. Delayed one hour"
Pros: "It didn't crash"
Cons: "two hours late without any reason given, and forced to check my bag on the prior flight to the final destination meaning I can't get it at gate side. Numerous flights to Cedar Rapids through United have been canceled or delayed without any explanation - I don't have faith in United anymore and will not book with them again."
Pros: "The snack boxes are very good. The on flight crew were excellent. The gate crew - not so much."
Cons: "Row 32- seats don't recline. I requested to be sat with my children at booking - we were in different rows 3 of the 4 legs. My TV wouldn't accept cc payment."
Cons: "Having to board and put away carry on thinking the flight will depart soon and then finding out within 15 mins when everyone have boarded and settle that the maintenance delay requires that everyone must evacuate the plane with their carry on luggages. We waited at the gate for nearly 2 hours because the flight clerk told us not to roam far due to continuous updates... It started out as a 30 min delay and ended as a 2 hour delay with gate and plane changes. Had we known it was a 2 hr delay we would have been able to go use the restroom and go eat in between without worrying that the flight will depart."
Pros: "The seats were large and comfortable"
Cons: "I had to ask to get a drink, and was never offered food. Granted it was a red eye, but I was never even offered a cookie. I expected more after paying for first class. Plus, since it was an older plane, it didn't have the power ports they advertise. The guy sitting next to me didn't want to watch tv, but it didnt work and the screen wouldn't go off. They didn't offer him anything as a apology."
Pros: "They still offer drinks. It was a short flight, so all the bad things didn't have to be endured for as long."
Cons: "Every time I fly United, I realize they shrank the seat size, again. Oh, and the flight attendant spilled my drink on me. Only said, "sorry, buddy" and then got me a couple of napkins... Was friendly other than that, though. O.o"
Pros: "Great flight attendants on flight itself."
Cons: "Ridiculous price of flight from OC to SFO, the $200 cancellation fee when cancellation was medically related & notification was over 24hrs. 45minute flight delay."
Pros: "Flight crew was great. Easy, quick boarding."
Cons: "$25 for the first checked bag is a ripoff."
Pros: "Both flights arrived early."
Cons: "Wifi on the first flight was great, unable to view any entertainment on the connecting flight"
Pros: "The price...for once, a weekend to SF was reasonable!"
Pros: "No problems."
Pros: "On time comfortable seat."
Cons: "Everything was fine"
Pros: "no delays. quick flight & boarding"
Cons: "We had to land in San Antonio due to bad weather (understandable), but the customer service was appalling. They kept passengers on the plane for 3 hours and 45 minutes, which is prohibited by federa law. They failed to provide additional snacks when the passengers were on the plane for over 7.5 hours, and made it seem like it was such a nuisance when we asked for water. They were able to pass out one cookie by hour 6 but the flight attendant made it VERY clear that they had to do "so much paperwork" to get it approved. The flight attendants were rude, inconsiderate, and when asked what the game plan was after our 4 hour delay, their response was, ""not sure, not my department." If they didn't have answers, that's fine, but the manner and careless tone in which they replied was inconsiderate and insincere. When we finally landed at our half way destination in Houston, the flight attendant made a comment about how she can't get home due to all of the delays without considering that half of the passengers had the same dilemma and paid hundreds of dollars for their flights! The flight attendant had no empathy or respect and I would NEVER take this airline again. We spent the night at the airport and are still trying to find a flight to our destinatiom in New York :("
Pros: "The plane was not full for most of the trip=more room. Flight was shirted than expected"
Cons: "Staff seemed stressed. It was hot! The temperature was lowered after many voiced discomfort. Entertainment very limited considering the length of the flight."
Pros: "Take off and landing was 15 mins ahead of schedule."
Cons: "Legroom on the plane was cramped."
Cons: "Gate crew had no interest in helping with layovers affected by flight delay."
Cons: "The snacks where gross."
Cons: "Waiting in S.F. for flight to board. Crew announces flight will be 1 hour and ten minutes late. A few minutes later, announces the pilot is on his way and may be a half an hour late. The gate number was not announced until about a half an hour before boarding. We finally boarded and was told that co-pilot was not at airport. It was a terrible experience with United."
Pros: "There was not enough room for my legs."
Pros: "Service was good"
Cons: "What happened to the 1960s concept of stewerdess?"
Pros: "The flight crew was nice"
Cons: "The flights landing was a fast decent"
Pros: "She saw me boarding with two small kids and came right up with snacks and juice! Much appreciated. Also I really like that you do pre-boarding again for families with young ones. Thank you."
Cons: "Food. You said you have wifi but I was never able to connect. Don't understand."
Pros: "II like the speed of the overall flight. The group was boarded promptly and we leave right one time. Everything was efficient and done in a quick and timely manner."
Cons: "There's no entertainment in the plane whatsoever, but it's understandle. Flights for United are generally cheaper than most so I don't expect anything fancy or entertaining."
Pros: "Flight left on time and arrived early. Not just this time but also the last four times I took this flight. That's what it's all about."
Pros: "informative and accurate why we could not take off on time"
Pros: "Early arrival is always good. The crew was pleasant and professional."
Cons: "The seats are too crowded and the $95 charge for an upgraded seat is too high."
Pros: "I want to thank United for taking excellent care with my mobility issues (broken ankle). From changing the seats to provide wheelchairs, made things much easier."
Cons: "I put food poor as there was no N/A...we did not get anything for the redeye flight."
Pros: "I appreciated the updates and prompt boarding with my flight. It was organized."
Cons: "The crew was very unprofessional. I was NOT offered any drinks and they raised their voices at me to straighten my chair. I guess they assumed I didn't speak or understand English. Don't expect much from them. I'm just glad I got from a to b."
Pros: "Never ever again. Delay after delay, maintenance issues and when you get to your destination, your bag for which you had to pay $25 looks like someone played soccer with."
Cons: "With all the fees I payed, my flight was very expensive. Don't fall for kayak or other sites deals. It's not a deal at all. If you live in Chicago area, fly southwest out of Midway. They'll get you to almost all destinations in US... always on time and no bag fees... plus you'll get a snack"
Pros: "Thank you."
Pros: "The staff were extremely nice"
Cons: "Delays on the Tarmac at both arrival and take off. I would have missed my connecting flight if it hadn't been cancelled anyway."
Cons: "Very little leg room"
Pros: "The crew was super professional"
Pros: "Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call."
Cons: "They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well."
Pros: "on-time flight and arrive"
Cons: "- Worst seats ever. I felt that I was sitting on stones. Limites recline, limited legs space.No entertainment, no water. Worst boarding system EVER!!! , No flight again, Do not fly this airline!!"
Cons: "Not pay to much for my luggage"
Pros: "It was ok."
Cons: "The prices for the flights are deceptive. You pay extra for EVERYTHING! Seat assignment, drinks, luggage, additional weight for luggage I’ve 22 lbs. a real ripoff compared to other airlines. Plus, they wouldn’t give us boarding passes for the leg from Guadalajara to Oaxaca in Oakland so we missed that flight and had to buy tickets on another airline."
Pros: "Departed on time. Non-stop to PDX was appreciated"
Cons: "Packed in like cattle, seats were not comfortable, no WiFi"
Cons: "Deliver bags"
Pros: "Seat was comfortable, plane was quiet!"
Cons: "Terrible boarding process, with buses from the terminal to the flight ..."
Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."
Pros: "The arriving time was the only good thing"
Cons: "Better food option, the seats are really small, checking documentation and boarding pass several times is ridiculous, charging 10.00 dollars for boarding pass and having to pay for a seat is a slap in the face"
Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"
Cons: "Being timely"
Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."
Cons: "There was hardly any space under the seats and between each row so it was pretty cramped. Because of this, the flight was not very comfortable."
Cons: "a lot"
Cons: "I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat"
Pros: "Flight left on time! No hassle with carryon"
Cons: "I hate paying for water. Legroom was ridiculously short."
Cons: "Get the forms to fill up"
Pros: "Good crew"
Cons: "More organization toward boarding"
Cons: "Yes it could be better travel to complicated on Volaris"
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Cons: "Light free snack"
Pros: "Nothing to like."
Cons: "Everything could be better."
Pros: "On time-efficient"
Cons: "Please turn on the AC it was horrible to be inside with the warm weather in Guadalajara"
Cons: "Maybe courtesy soft drinks and peanuts"
Pros: "Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work."
Cons: "Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience."
Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."
Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."
Pros: "The crew was helpful and professional. The plane was clean and orderly."
Cons: "The flight was VERY late (about 4 hours late) with no reconciliation for the massive tardiness"
Pros: "No water you have to pay"
Cons: "For everything they not given you a glass of water"
Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."
Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Everything was the worst experience ever"
Cons: "No real food"
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "Kiwi lost my reservation I lost my fligh"
Cons: "They checked us in, at the 2:00am boarding time they told us there was something wrong with the plane and they had fix it. Finally, at 6:00am they canceled the flight. We won’t be booking volaris again."
Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."
Cons: "Nos mandaron a una terminal alterna, tuvimos que llegar a ella en un autobús, complicado el movimiento con niños."
Pros: "I want to request help for a refund please. Advise"
Cons: "The poor custumer service. They ruined my vacation and didn't care"
Pros: "Comfort was ok"
Cons: "No free snacks or Water."
Pros: "It was a direct flight."
Cons: "Delayed flight...aaargh"
Cons: "Unexplained delay is not ok."
Pros: "Crew was nice"
Cons: "Frontier flight delayed and online support was not helpful. Frontier not willing to hold connecting Frontier flight. Had to sprint to make the connection within the two minutes left to board. The seats were also very uncomfortable."
Cons: "Staff was unpleasant. Uncomfortable seats."
Cons: "Carry on bag cost of $45."
Pros: "The flight arrived 40 minutes early."
Cons: "I paid $40 for a carry on. The plane was not pressurized, I've never had my ears hurt to bad on a plane."
Cons: "I use to love Frontier back in 2006-2008. I purposely booked the trip on Frontier as they were known to be clean and comfortable. Much to my surprise the plane was very very small, the seats did not recline at all (horrible for an overnight flight) and the trays were so small I couldn't even fit my laptop on it."
Cons: "I had to wait over an hour to get my bag at the San Francisco airport"
Cons: "I did not like that the airline did a horrible job informing the passengers what was going on after realizing that the original plane had "mechanical problems.""
Pros: "The attendants and the crew were very sympathetic and did everything in their power to accommodate the passages due to the delay."
Cons: "Waiting in the airport from 7 am to 2 pm due to multiple flight delays. I had a short trip and the first day would have allowed time to sight see before the conference. We arrived to late in the evening to visit any sights."
Cons: "crew was rude and very unprofessional spent 30 minutes taxing before take off (probably wasn't their fault but annoying) landed on time but only deplaned 40 minutes after we landed they have no snacks on board, or rather should i say they sell everything and its all pricey there is very little leg room, very uncomfortable flight"
Pros: "Nothing. Will avoid frontier at all costs. I'm looking at cancelling my frontier return and rebooking with literally anybody else"
Cons: "Was delayed, no food/drinks in terminal. Very uncomfortable seat. Extra charge for everything. Was not able to understand the safety speech the flight attendant did... Kind of concerning"
Pros: "Wellllllll it didn't crash I guess that's about it"
Cons: "An hr delay, only one working bathroom, rude staff, late 45min wait for checked bag. Overall got to my destination in Denver about 2 hrs late."
Pros: "The flight was relatively short, and once we boarded we moved out pretty quickly. Bags were delivered quickly as well at the end of the flight"
Cons: "THe flight was delayed by close to two hours, but more surprising was the amount of extraunexpected money we had to spend for basics-close to $30.00 each to "pick" seats, $130.00 each for baggage (yes you have to pay for any luggage beyond one personal item like a purse), money for food, etc. There are not even basics on the lfight such as blankets, and the seats don't recline. Overall, not an airline I would choose again as the "bargain" price turns out to be full of hidden costs that weren't clearly explained upfront"
Pros: "They nervously switched us to a new plane when they couldn't fix the first one."
Cons: "No food, not even a magazine to read on the 4 hour flight. Both of my flights were delayed without any prior warning, so I was sat in the airport for hours waiting for them to extent the delay (which they did several times on my way to my destination). Avoiding Fronier in the future."
Cons: "Flight delayed over 6 hours and they still charged an arm and leg for everything"
Cons: "Seats did not recline and were very uncomfortable. Couldn't believe you had to buy your drinks. No snacks. By the time that I paid all the a'lacart it cost me more than a flight with Delta or Southwest. Will not be flying Frontier again."
Cons: "The online price was competitive, but it was bait and switch, because I had to pay an additional $90 for a single overhead bag, round trip."
Cons: "Sat on runway for 40 min after landing in what otherwise was a good flight."
Pros: "the flight was cancelled after being delayed for 4 hours. it was delayed because "many passengers booked the flight", and then it was cancelled because the window crack was found. fronter did not partner with other arilines, so the next one was available in 3 days. i had to cancel my whole flight and book last-minute flight with United and left in an hour. I had to pay $1000 extra for this flight. Frontier really ruined my day and my finanicals."
Cons: "Delayed 3 hours, then told flight was cancelled! Frontier did nothing for passengers! Return flight had over 2 hour delay! We changed carrier and had no problems. Will never fly Frontier again!"
Pros: "Not much. The crew was fine. Also customer service people I spoke with were good. One was excellent. Seats themselves are comfortable but the closeness of the rows is horrible! NO ROOM!"
Cons: "I cannot stand the fee structure of charging more than any other airline for EVERYHING! $60 to pay for one carry on bag if it is at the gate!!! You guys are simply mercenary. It looks like others hate this also from the reviews I can see. Your fares are not less! to justify the additional charges! LEG ROOM WAS LESS THAN ON ANY OTHER FLIGHT I HAVE EVER TAKEN. I have never been so squashed in a plane. I will not fly frontier again if I can help it."
Pros: "I was taking my parents to Colorado because they are 82 years old and they need help. I requested two wheelchairs. They only provided one and the guys insisted that my dad walk because we have enough time. I booked and early ticket at 5pm and it was a delay of almost 6 hours. We got to Denver in the middle of the night and we had to drive 2 hours to Colorado Spring.We had to get a hotel. My parents couldn't sleep at all. Everything because there was a very long delay in San Francisco and they told me it was because bad weather which we checked in both cities and it was not an issue at all. The lady on the desk told me once "if you want to know more about it, you could back through security and check it out" That was rude and nonsense. I was just asking if she could check if there is an early flight for my parents."
Cons: "I would like some sort of compensation for the huge inconvenience."
Pros: "Short fly thanks Big airport (as well as services)"
Cons: "Very late Not organized Hidden fees ...."
Cons: "Flight from San Francisco to Las Vegas on a Friday night: - 4 hour delay - After heading to the gate to finally board our flight (~30 minutes before departure), we overhear the desk agent telling the people coming to the desk - not even by announcement over intercom! - that the gate had been moved to the INTERNATIONAL TERMINAL. - This meant that we had to run across the airport and go through security again! The agent also neglected to tell us that mobile tickets for Frontier (even on the app?!) were not accepted at the international terminal. On top of that, you would think they'd have at least one agent available at the main counters to deal with any resulting problems. Two friends who could not get in with the mobile app and had to run around to even OTHER sister airline kiosks just to find someone to print the ticket (even the touchscreen kiosks wouldn't print). We even had a friend that did get through security run to the gate to talk to the boarding agent and was VERY rudely told to just "go ask TSA how to deal with it." - By the time everyone arrived to the gate (~30 minutes PAST the projected boarding time), they announced that they would just need a little time to just clean up and turn around the airplane. We take a look aside to see that there isn't even a plane at the gate! Overall, as cheap as these seats might get, don't waste your time your time. You get what you pay for, and a headache to add."
Pros: "The crew was as helpful as possible, very kind and clearly as frustrated with the situation as we were, and did their best to make sure the rest of our flight was comfortable."
Cons: "My flight was delayed for three hours. We were loaded on to the plane, then told it would be another hour, got off the plane, got back on, and it was still another 20 minutes until we started moving. It was tiring, frustrating, and caused a lot of issues with my ride in Phoenix. I do understand, however, that many of the issues were unavoidable, such as mechanical problems and missing mechanics, but it was frustrating nevertheless."
Cons: "I had a pretty unpleasant experience with Frontier on 12/21/15. Rain in San Francisco caused flight delays. Go figure. Frontier kept us waiting for six hours then cancelled the flight. They were rude; they didn't help their customers, including families with kids, get on other airlines; said they would try to getpeople out of SFO in the next couple days! When I realized I would not get to the wedding I was trying to attend, they siad they wouldn't refund my money' When I insistedon a refund they then said there would be a $19.99 cancellation fee. Eventually, they agreed on a refund. Pretty poor way to run a business. On the other hand, when I needed to cancel my Enterprise car rental, I was able to do it in less than two minutes over the phone - no hassle."
Cons: "4 hour delay makes dick a dull boy Never again, frontier"
Cons: "If it weren't for having had so many bad airline experiences, I would rate it lower. And hour delayed for a 2 hour flight. Frontier seems reasonably priced, until you factor in the hidden fees - $30 for a checked bag, $35 FOR A CARRY ON, $ to choose ANY seat. Not much legroom and seats didn't recline. At least they didn't lose my suitcase."
Cons: "A $30 ticket ended up costing me over $200 because of all the extra charges for baggage. Never once have I been charged to take my guitar on a plane but they wanted $60 at the gate. Not to mention that I flew Frontier with my guitar for free 3 weeks before this happened. I will never fly with Frontier again. Do yourself a favor and choose an airline that is upfront about what they will charge you for."
Cons: "Lots of delays"
Pros: "I was easliy checked in"
Cons: "It was more then an hr late The plabe shook all the ride long It felt terribly unstable"
Cons: "I spent the entire day in the airport b/c they strung us along 2 hours at time. Then when the plane was finally ready they had to get a new staff for the plane and delayed us another 4 hours. Couldn't they have planned ahead and found a staff before the plane was ready?!? Or if they had just told us upfront the repair was going to take 8-12 hours we could have made use of our day. Losing a whole day of productivity when you own a small business is catastrophic. Frontier really screwed me over."
Pros: "Nothing... Charging for baggage overshadowed everything I canceled the return and Booked on southwest. This is an dishonest, tricky, unethical company."
Cons: "Paying to sit next to my husband, delayed, got in late and had to sit there for another 45 minutes so instead of getting off at 7:30 it was about 10:00. Crew was rude and pushy and the tray tables were half the size of normal airplane tables."
Pros: "The smooth flight"
Pros: "flight takeoff and landing on time---- waited 35 minutes for bags"
Pros: "Flight was ahead of schedule"
Cons: "Lack of wi-fi"
Pros: "Flight was smooth, left on time and arrived on time"
Cons: "I knew I was flying a budget airline, but was unprepared to pay for a seat and even for carry on luggage. That felt like hidden ticket fees and might have affected my flight selection."
Pros: "The attendants were friendly"
Cons: "Everything else"
Pros: "Nothing, worst plane ride Ive been on"
Cons: "Couple in front of me was constantly being annoying, Guy behind us spilled water on us three times. the woman in front of me kept trying to push her seat back while I was sleeping. The crew was being completely useless and didn't help at all."
Pros: "I liked the no frills boarding process. Nothing special there. I'm always just glad to get on the plane and on to my destination."
Cons: "I didn't like the fees for carry on, food, or to request a different seat. I'd rather pay more for my ticket, and forgo these ridiculous fees. No one likes to pay a fee, or feel like they're paying one. I don't think I'll be flying frontier anytime soon. Not worth the slightly lower plane tickets at all. Plus, imagine if you're taking a short trip and need to bring a carry on. Cmon, now!"
Pros: "Friendly staff"
Cons: "Hidden costs, uncomfortable seats, little space. Not worth the cheap tickets when you then have to pay for a seat and high prices for baggage. It comes out the same as other airlines."
Cons: "They charge for a carry on and a checked bag. So the price tag for your flight is $60 more than advertised unless you travel with nothing more than a toothbrush."
Pros: "Flight attendants were nice."
Cons: "There was no legroom on the flight. My feet and knees were in the aisle. There was a very long wait to depart the plane - probably 15 minutes after we stopped."
Cons: "$$ if you actually want to have a reserved seat (any seat). $$ to check a bag. $$ to take a carry-on. $$ for water on the plane. I didn't dare use the bathroom on the plane. I knew there'd be a credit card slot to get the door to let me out."
Pros: "I liked how inexpensive the flight was. Flight crew was nice!"
Cons: "Seats weren't comfortable and I had 0 legroom"
Cons: "paying for having a seat after buying the ticket is the least customer friendly i can imagine. it ruined my trip."