Crew extremely friendly
Was pleasantly surprised on todays 5pm flight which included a yummy crackers and dip snack - as well as a drink (I went for a Corona!) Nice end to the day!
Such a comfortable flight. No complaints at all.
There was a lot of confusion for people trying to use the kiosks to check in. Finally a representative stood by the machine and told people not to bother, just queue up for the desk to get boarding passes and drop of luggage , which took for ever. Once on the plane the seats are very cramped.
I was really worried about being on a plane for 14+ hours, but it was great! It was very comfortable with plenty of room. They also had the best airline food I've ever tasted! I will fly virgin Australia again!
Everything was absolutely wonderful. No complains here!
7:05am Flight got cancelled and they saw fit to rebook us on a 20:30pm flight.. decided to reroute us to anotjer city in canada and down to a different airport in DC Lost my luggage from time i checked it it at 0500am yo time dflight was cancelled and rebooked at 0700. And to fike claim and travrl without jt. Worst experience ever.
Amenity kit in Premium economy sub par. Ear buds inadequate. Need noise cancelling headphones for the entire plane. On line "best price guarantee" is hogwash and completely untrue when tested.
No entertainment Little to no food or drinks Some crew were rude
For the trip to finish
The plane was quite new, and that's pretty much it.
The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position.
The fact that the in-flight meal was as cold as the crew, and you got to pay for that coldness. Just love it! You get me right?
The Montreal-Vancouver route was by far the worst. The attitude of the crew was denigrating and arrogant.
Free rum punch, staff were pleasant
Crappy entertainment- you had to pay for 90% of the movies and television options, which are better quality and free on Alaska and Delta flights. Sucks for parents flying with children. And even though Hawaaian promotes offering a full meal at each flight all we got were yucky sandwiches.
Our flights were delayed in both directions!
The long delays. Also we were seated st the very end of the plane and were not able to change seats.
out of food choices and the fish they had available was not interesting to me
We upgraded not quite first class but close enough well worth the money!
The boarding was very smooth and efficient, and my seat mate was a very interesting person to talk to. A wonderful flight.
I wish I could give food 6 stars! Best airline food ever! They partner with delta for USA domestic flights, if outshine delta in every way!
I spilled water on myself, but that was my fault. Ha!
Everything worked out beautifully even after I missed my connecting flight. I was rebooked on Virgin and ended up with three open seats. Great flight, good food.
Check in was terrible. The kiosks were not working and there was NO staff available to instruction or to ask questions. The check-in and bag drop off lines elevate terrible. I believe a big problem is they only allow one bag including carry-on and there were no signs indicating this!
The plane and flight attendants were just great. The food was great as well.
My grandmother had a terrible experience getting from check-in desk to the plane. We were made to feel she was an inconvenience due to her disability. She wasn't provided a wheel chair service in a timely manner, attitude when asking why service was so delayed, and it was not acceptable that she had to walk from the bus to the plane, having to walk up the platform to the plane door. I really think Virgin Australia should educate their employees on how to accommodate those who are less able bodied.
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