Pros: "more assistance to passengers!!"
Cons: "back up plans!food for passengers specially for the kid!"
Pros: "The seats although a bit austere and non-reclining, are actually rathersurprisingly comfortable."
Cons: "The baggage charges are annoying. It would be nice to get a free coffee or soft drink, but at least we are allowed water free of charge!"
Cons: "No wifi, no tvs or media, all food and drinks are for-pay"
Pros: "Getting off the plane!"
Cons: "Where should I begin! To be as modest as they are in what they provide the tickets prices aren't even mindblowingly low!! Seats don't recline, service was a joke( maybe the staff had a hard time because of all the delays, I did cut them a little slack with the extra star) and only 2/4 lavatories worked. Frontier got me this time, but bets believe it won't happen again!!"
Pros: "On timr"
Cons: "Nickel and dime you for everything"
Cons: "From checkin to in flight service. It was horrible. The 5 hours flight with nothing, no tv, movie, nor complimentary snacks or drink. Everything need to be purchased, even a small orange juice cup will cost about $4. The only free is a cup of ice water. When I asked for another water, they told me they only give 2 cups of 2 waters. If I need more, I need to purchase it. Omg! Really? I seriously think they hire those stewardesswith a minimum wage and they have to sale stuff for commission. Why would they need 5 stewardesses when they didn’t even serve."
Cons: "Everything was horrible!"
Pros: "The crew were friendly, helpful,. We were on time that is a plus."
Cons: "The family behind me were very rude, especially their child who kicked my seat many times, and hit me in the head twice"
Pros: "The price of the flight was great, but even with an upgraded seat I will not be flying Frontier again."
Cons: "I upgraded my girlfriend and I to stretch seating for our 5 hour flights roundtrip from ATL to SFO. I did not realize by upgrading and selecting my seat in row 4 that my seats do not recline. This caused several issues with my bad back and with the fold down tray on the seat in front of me. I had my laptop on the tray, and when the person in front of me leaned his seat back all the way suddenly, it pinched the top of the screen between the tray and the back of his seat and cracked my laptop exterior. The main issue was not being able to "stretch" by not having a reclining seat and experienced major discomfort and back pain both flights."
Pros: "The seats had slightly more leg room than usual but their seats don't recline so that sort of undermines the positive."
Cons: "They charge for bags checked, they charge for carry ons larger than a backpack, they charge for coffee, they charge for soda, and I half expected their to be a bathroom fee. The crew was competent but they work for a greedy company that doesn't value customer service. One lady was late for her flight and they told her to call an 800 number. It's called frontier because you are on your own in the wilderness of this airline. Whatever discounts on airfare you get, they make up with charges and fees. So bad!"
Pros: "Safe flight, friendly crew"
Cons: "Cramped seating, no entertainment, no meal service. Have to pay for beverages, snacks, carry on bags. Not much cheaper than more luxury airlines by the time you pay for all the "extras"."
Pros: "Clean aircraft and friendly crew."
Cons: "Late flight with no explanation. Non reclining made the nearly 5 hope trip uncomfortable."
Pros: "fast boarding for my zone"
Cons: "the flight attendants on this flight had a lot of attitude straight away, one in particular. was rude to several passengers at boarding and deplaning. it was a redeye, but they kept the overhead light on the entire flight and talked at top volume for the entire time. no one in the rows around me slept because of this."
Pros: "Good crew"
Cons: "Baggage claim took too long"
Pros: "The price. Nothing super bad."
Cons: "Delay leaving due to a door sensor. Got in an hour late, which was annoying. Limited, expensive menu anyway, but was out of what I wanted (jerky). Biggest complaint is the seats not reclining-that's really uncomfortable for a 3 hour flight.2nd biggest complaint is that having to pay for my seat and 1 carry on feels like a bait and switch over the ticket price."
Pros: "I live the flight on time and the courtesy of crew"
Pros: "Crew folks were very nice"
Cons: "They charge for literally everything. Food, seats,...then no wifi or anything to keep you entertained. The seats are uncomfortable"
Pros: "There was urine pooling on the floors of both bathroom. I told the crew and their response was "we don't clean". Fifty plane."
Cons: "Carry on bag cost of $45."
Cons: "no drink/ snacks for such a long flight."
Pros: "It was a cheap flight."
Cons: "The plane was dirty. The staff seemed a mess. The plane itself is uncomfortable. A new low on what a plane ride can be."
Cons: "Not even water was free! $35 to bring a carry-on on plane! Seats flimsy. If you add fees, it's not actually a deal, and it's not a pleasant airplane. Won't use them again if I can help it."
Pros: "The convenience of the flight being and leaving on time."
Cons: "No snacks. But that is optional"
Cons: "nickel & dime charges the worst. they want to charge you to speek to someone on the phone"
Pros: "Flight was cancelled 2 days before departure due to possible weather in Atlanta. Original was Saturday non-stop during day. Their first available reschedule was Monday night to Denver with all night layover and then to Atlanta on Tuesday morning. Totally unacceptable! I booked return flight on another airline and got home on Saturday despite "weather". Add one for carry on sand seats make bargain price same as other airlines. They are terrible."
Cons: "What didn't I like? Oh there were so many: - high fees to carry on a bag - uncomfortable seats that don't recline - no onboard entertainment for cross country flight - charge for juice/drinks - 45 min late departure - long wait for luggage"
Pros: "They oversold the flight and bumped us from it. We didn't make it home for the holidays."
Pros: "My flight was safe. It is the most important for me."
Cons: "On a holiday arrived early to avoid traffic and the bag counter wants open. Had to stand there and wait for service, just to print out tickets. I have always scanned directly from my phone. Huge incovience. Flight attendants served to much alcohol to parents with a three month old. Allowed to much traffic through the cabin."
Pros: "The crew was cheerful, and boarding went smoothly. We got where we needed to go a bit ahead of schedule. The price was low. If your flight is short and you dont have luggage the things that are problematic will be less important than the low ticket price."
Cons: "Kayak might have mentioned that you pay for carry on luggage--and that the price is higher than if you check luggage! Also goes up depending on whether you pay when you book or later. The Frontier check in site might make you think you even have to pay an addditional fee for your seat! You don't, but you have to read fine print to discover that. And what a seat. Not only is the distance between rows tight,the economy seat does not recline at all. That would not be bad for a short flight, but for 4.5 hours, it was unpleasant. Of course no entertainment. You pay for even a simple snack or drink. Water was the only thing that didn't cost. My boarding pass said pre check, but on arriving at the tsa i was told it wasnt so. I had to rearrange my belongings as i had thought i wouldnt need to remove my laptop."
Pros: "Boarding and crew were pleasant"
Cons: "Bathrooms were extremely dirty No beverage service unless you paid for it, even water was $2.99"
Pros: "The non stop flight was great and flexible for my schedule."
Cons: "The seats did not recline and no wifi access."
Cons: "Having to pay for everything individually. The cost for our bag it way to much. With other airlines we get free coke products and little bags of pretzel. But with frontier we have to pay. Y'all are my last choice for flying"
Pros: "Liked the "on time" departure and landing. Liked the seats we purchased"
Cons: "Did not like having to BUY a sofa and snack. Did not like having to buy my seats and pay for my checked bag"
Pros: "No in-flight entertainment, no free beverages/snacks. Knees were hitting the back of the chair the entire time. Late to depart. Flight attendants were trying to sell beverages/food the whole time along with signing up for the Frontier card."
Cons: "No in-flight entertainment, no free beverages/snacks. Knees were hitting the back of the chair the entire time. Late to depart. Flight attendants were trying to sell beverages/food the whole time along with signing up for the Frontier card."
Cons: "I left a bag in the airport, and they did not issue a guest pass to help me retrieve it. While the police and other flight agencies they should issue it. The person at the counter was indifferent, and lazy."
Pros: "Boarding and check in were fine"
Cons: "Frontier charges for not only checked bags like all the others, but carry ons as well. Sat on the plane sur to a computer issue for 1.5 hours- before a 5 hour flight from SF to ATL. No drink service. No in flight entertainment, tray tables the size of my iPhone. Never EVER again"
Pros: "New plane"
Cons: "Held on Tarmac for one hour due to gate troubles, charged 40$ for carry on, they only serve water for free, everything else is charge, no internet on plane, seats don't recline, check in kiosk not working and no attendant at checkin desk until 715 for 915 flight, very bad overall experience"
Pros: "Flight Attendants where excellent"
Cons: "Need more food selections for flights over 3 hours"
Cons: "Seats are terrible! hard seats, no leg room. They charge many of fees for everything."
Pros: "Low fare was nice.. but the subsequent nickel-and-diming business practices left a bad taste in our mouths. No in-flight entertainment or proper meal options either. A gate change was poorly communicated, and passengers from 2-3 flights were congregating in the gate trying to decipher the poorly written message (illogical, broken English) on the display behind the agent's desk. That agent was nice enough, but she seemed very untrained and incapable of handling the situation. The boarding gate agent was even worse (see other review)."
Cons: "When asked, the boarding gate agent told us the boarding door was "closing in 1 minute" so that we would hurry up and board. We did, then while waiting in line on the jet bridge, we noticed on our boarding passes that there was another 18 minutes scheduled for boarding. This was infuriating because we wanted to stop by the grab-and-go cafe next to the gate, to pickup food for the cross-country flight (SFO>ATL), especially since Frontier does not offer proper meals onboard. We turned around and confronted the agent about this, and she admitted that she lied to us so that we would board. Lying to customers for any reason is totally unacceptable, and we won't forget this."
Cons: "The obvious - your flight might be cheaper, but God help you if you're traveling with bags. The rest - Frontier's app works well, but after checking in and paying for bags online, we waited at the airport for 45 minutes to drop our bags off. The Frontier desk was understaffed and the employees were incompetent/rude. I can't see how Frontier gets any repeat customers unless they're traveling for a weekend with only a backpack."
Cons: "I had to pay $9 for 2 cans of soda and 2 small snacks. You could only pay be credit card and it had the option of leaving a tip! They charge too much for little things that other airlines include for free."
Cons: "They told me carry on and bag are not allow boarding. They made me checked all even though the size is small and weight only 16 lb. when I was on board, a lot of people carry carry on and bags. I was pissed. How come they said not allow. They said they have been do that for 3 years. Disappointed So be aware to flight with Frontier. Each bad or carry on cost you $40 additional, soft drink and snack are $4 while other airline like delta allow check in free and no cost for carrying on board."
Cons: "Charged for every additional thing so the cost of the ticket was not true."