Tv screens and movie selection v good. Friendly staff. They were really worried about max capacity and room for carryons. That is never fun but i had no problem finding space when I boarded.
Not good. One of my luggage is missing. And until now they can’t find it
Dloght delayed by 2.5 hrs . Common theme in my last four american floghts
The worst Airline ever. They centered my second flight and leave me in NY. They don’t have any representatives at the airport and they don’t respond to calls. Basically I got stuck. I will never purchase through there again.
The chicken wrap was tiny ($13 for what looked like a 1/3 of a normal wrap?) and disgusting.
We flew in first class. The crew did not offer drinks before the flight took off, but they treated us well during the flight. The food was excellent. There was actually too much food served, but it was nice to have all the options.
My flight to London from Philadelphia was cancelled due to weather.
Disliked having to wait a little longer to disembark from the plan when we landed in London
Mostly good. Flight was crowded but Airline personnel were very friendly & accommodating. It would be good to have savory snacks rather than just sweet Biscoff cookies.
Food should be better quality. Video screens have poor resolution and the library of movies is poor. The other airlines are much better.
Wish the food and overall service was better. They treat Business class passengers same as economy
I really liked it when the First Officer mentioned that we could see Paris out of the window on the left.
Pilot announcements were clear. Boarding is too slow compared to budget carriers.
Loved the boarding option from Business class lounge, experience on flight was excellent, plenty of good food choices
5 hour flight with no food or on-board entertainment. Flight crew barely made rounds to provide water.
Check in was was and the agent was very friendly and helpful The lounge was nice...boarding was straight from the lounge Everything worked at our seats, and video entertainment was good ..food was mediocre
The flight was comfortable and the attendants were readily available and helpful. The food needs to be improved.
The flight was fine but they made me pay for my carryon bag because they said it was too big at the counter. But it fit under the seat just fine.
Crying baby the ENTIRE flight. Not your fault, but I paid 2700 for a premium economy ticket and it wasn't worth it. should have just stuck with coach. flight attendants very mediocre - minimal effort. Plane didn't seem very clean. Didn't have any cleansing wipes - most airlines give you this when you board. Flat screen scrolling didn't work. Toiletry case a joke - why bother at all?
The overall seat and cushion needs to be updated. It was hard and no support. My butt was numb for most of the flight. The food was subpar at best being in premium economy cost. The flight attendants were excellent and attentive during the whole flight. Disappointed I had to select our seats 24 hours prior.
