Boarding was handled extremely poor, slowest per person time I've seen yet. Even with scanner not working, boarding agent did not expedite next person in line when current passenger couldn't find document. How about please stand aside and come back when ready? Or have one of the other two agents standing around assist.
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
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