Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Pros: "The seats were good and we boarded quickly"
Cons: "No entertainment or snacks"
Pros: "Crew were are polite and had warm hospitality."
Pros: "Great crew, nice service, comfortable."
Cons: "Nothing. Loved it."
Pros: "Seat was good. Crew Service also was good"
Pros: "Seats were very comfortable and they provided free movies with a seat console for a 2-hour flight. Great!"
Cons: "Food. Meal service. Coffee. Screens for movies"
Pros: "Fist class was comfortable"
Cons: "Flight attendant checking for service more than once"
Cons: "Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe"
Pros: "Free movies"
Cons: "First time on Alaska air, on my departure got delayed for 8hrs, then that one we end up deplaning. On my arrival, the plane got delayed again. It’s not a good experience all and all"
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Pros: "Seats ok."
Cons: "Headrest on the seats will be appreciated"
Cons: "It is much better now"
Cons: "Ventilation, flight was stuffy."
Cons: "Could have been on time"
Pros: "Crew was friendly and fun. Seats were roomy with plenty of leg room."
Cons: "No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo..."
Pros: "Half of the flight was empty. I asked of I could move to the row behind. I was told that was premium seating and I didn’t pay for that. I didn’t appreciate being addressed like that. And did ot really matter when nonoe is sitting there or plenty of other seats."
Cons: "She could have just let me sit there. I should have been told that the seat didn’t recline when the ticket was pirchase."
Pros: "I always enjoy Alaska but this was another level. I was horribly late and still processing at security with 10mins until take off and the guy at the gate called me to see where I was - gave me mins to make it - which I did - just.. I was traveling to San Diego to meet my family for the weekend - I would’ve been in severe trouble had I missed the flight. Thanks Alaska!!"
Pros: "Seats were decently comfy. Good entertainment selection."
Cons: "Delayed almost 2 hours"
Cons: "Delay Part not available"
Pros: "The crew was excellent. The entertainment was good."
Cons: "They changed our seats from the original ones. We ended up in the last seats. No way to recline. Very noisy."
Pros: "Friendly staff"
Cons: "No food offered but I usually don’t eat food but some passengers were asking about the food service"
Cons: "Paid for and reserved a premium seat 6 weeks before flight but got reassigned to a non-premium seat upon check-in. I had to call customer care for a refund of the premium upgrade. No more live TV unlike the old Virgin America."
Pros: "Leather seats"
Cons: "Narrow aisles"
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Pros: "TSA pre-cleared me so I didn't even have to take off my shoes and there wad no one else in line in front of me. Alaska Airlines has comfortable seats with lots of leg room. We didn't get fed but there were many choices of movies and t.v. shows to watch."
Pros: "Great entertainment system, great selection of movies. Comfortable and well kept up plane."
Cons: "Controls for entertainment system were often broken. Flight boarded late. Few vegan snacks available."
Pros: "Flight attendants were very nice and helpful."
Cons: "Our seats did not recline - this was a red-eye flight so not seats that do not recline is a problem. The plane was very cold and we kept our jackets on but it was still too cold. The flight attendant said it was warmer in the center of the plane. That's great for them but didn't help us since we were not seated in the middle."
Pros: "The crews spilled coffee on me and my purse.....made my LV bag so smelly"
Pros: "Crew was great, dealt with angry customers on delays well"
Cons: "The flight was delayed over an hour due to booking too many on the same gate. And late planes"
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "Everything in Alaska’s control went great. The passengers not as much."
Pros: "I had an aisle seat with no one in the middle seat next to me. Very little turbulence over The Rockies. Movie selections poor...same as back in March and it is now July."
Cons: "Flight arrived at 12:05 a.m. rather than 10:45 p.m. flight path went to Charlotte N.C. and then to Dulles..strange. Due to heavy traffic or weather conditions?"
Pros: "The mood lighting on the plane."
Cons: "Not applicable; everything about this flight was great!"
Pros: "Like having movies to watch."
Pros: "There is nothing about this flight that my girlfriend and I liked. This was the worst experience with an airline either of us have ever experienced."
Cons: "We didn't like that we were delayed so long that we missed our connecting flight. We were delayed upwards of 3.5 hours and watched a flight going to the same place that was supposed depart 1 hour after us, and it left 30 minutes before us."
Pros: "Alaska is great as always and try to fly with them when traveling!"
Pros: "The airline offered food and drinks for free in spite of the low price, inwas pleasantly surprised"
Pros: "I really love the customer service , I make a phone call to update my flights and they were really helpful."
Pros: "A row of seats all to myself. On time departure and arrival. Smooth flight. Super polite and friendly crew."
Cons: "If I have to pick something, maybe the chatty woman behind me but that's not the Airlines fault."
Pros: "Friendliness was nice but generic"
Cons: "Hard seats in coach and you have to pay to use a mobile pad to view their entertainment. my opinion they should upgrade their seats like Virgin that they just acquired and take a que from a stellar airline."
Pros: "Real tray tables! A magazine! Power jacks!"
Cons: "Waiting for a gate agent so they could open the door in Seattle."
Cons: "1 hour delay. I asked. Front desk said it was due to sfo fog. Me: Isn't it 2017? They have radars now; I have flown from Boston under severe snow storms. Yes. I have."
Cons: "Waiting in front of the gate for one and a half our after the initial boarding time in uncertainty. If the flight is delayed please tell us in advance, not let us hover around the boarding gate waiting and waiting."
Cons: "I was asked to change seats twice. The first time before we boarded, to accommodate a family. That was totally fine with me. Then I was asked a second time as I was boarding to accommodate a couple. Of course I agreed again, but it was a little much."
Pros: "There was a huge delay due to weather. The plane didn't take off until almost 2am, however the crew kept everyone up to date and did everything they could. Upon arrival I had an apology email from Alaska with a discount, this amazed me as usually airlines don't offer you anything when the delay isn't "mechanical", and even then you usually have to complain. I felt this made Alaska's customer service memorable as they went above and beyond."
Cons: "The seats were small and cramped."
Pros: "The two flight attendants in the aft cabin were an absolute delight.They made the flight a great experience."
Cons: "The captain announced we would arrive early in Seattle and we were in fact late."
Cons: "no complains"
Pros: "This flight was fine. It wasn't really anything to write home about - nobody went above and beyond; nothing was terrible. It could have been better, though. The flight actually landed a bit early, which was nice since it was a bit of a late flight."
Cons: "Pretzels. The in-flight snack was pretzels, which is innocuous and also super boring. Also, no entertainment to speak of."
Cons: "Media entertainment selection"
Pros: "Very easy flight. Easy boarding and seating."
Pros: "Food was delicious! Crew was very nice and friendly and plane was very clean."
Pros: "great crew, easy flight"
Cons: "Very late flight, seats bad"
Pros: "Good crew, good and safe flight. Thank you!"
Cons: "THE TEMPERATURE WAS FREEZING. THE COLDEST FLIGHT IVE EVER BEEN ON AND IVE BEEN ON A LOT. IT FELT LIKE IT WAS 30-40 DEFGREES."
Cons: "Waited on runway for 30 minutes before taking off. No explanation from cockpit. Waited another 10 minutes once landed before pulling into deplaning area. It was an uncomfortable flight."
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Pros: "I liked it because the flight was not overbooked and I had plenty of space."
Cons: "I didn’t like that I had pain and I didn’t know if the crew had any pain medication."
Pros: "Customer service in Business Class."
Cons: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all"
Cons: "My 10:00 p.m. flight was canceled so I had to spend the night trying to sleep in the airport. Have you ever had to do that? Not fun."
Cons: "Very little communication at the gate and 4 hours late. No offer of food vouchers or future travel vouchers."
Cons: "Flight cancelled due to weather"
Cons: "Seat was too small"
Pros: "Good pilot"
Cons: "Everything else and being really late"
Pros: "Boarding quickly"
Pros: "Overall service"
Cons: "Couldn't sell us snack during regular service (we were at front of economy cabin) and had to wait to almost end of flight."
Pros: "Service Cleanliness Food Entertainment Boarding"
Cons: "Length of Flight"
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Cons: "12+ hour flight with no working outlet to charge phone or headphones. When I asked to move to a seat that had a charger, they basically said no - even though there were about 20 open seats in the next "economy class" level. So for 6 hours, after my phone died, I basically stared at the wall and then had no phone to assist with my directions or hotel reservations once we landed. Food was not good. Plane was old, and had a few random screens playing a movie that kept freezing and had to be restarted."
Pros: "Safe landing. Open seats."
Cons: "Late take off. No one to take my bag by the plane so it stayed on the ground and then they had to come in the plane to decide if each carry on stowed under was safe."
Pros: "Boarding Crew Leg room Entertainment"
Pros: "This was very different than most United flights I have been on. Even in Economy the seats were wide, well padded, with actual legroom. How I wish I had this plane on the 4 hour trip that preceded it. Way to go, United. Buy more of these planes."
Cons: "The flight was too short to say much about. Everything went very well."
Cons: "Rudeness of flight attendant Departure time changes Gate changes"
Pros: "No delays. No problems"
Cons: "There should be more free food."
Pros: "Avoid flying with United at all cost!"
Cons: "United is the worst airline Terrible customer service !"
Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."
Pros: "Short flight"
Cons: "Late flight"
Cons: "My flight was delayed in Portland due to " airport construction" at SF . My . connection was missed in SF causing a day long lay over. Meal voucher was denied by 2 different United customer service people..i don't consider construction out of human control ,like weather. Also ,I found it annoying that because a woman in front of me started crying over her missed I connection for an international trip, she was given a meal voucher.Agents were unfriendly and not sympathetic.Long line of customers with only 3 agents , but of course, they had to still use one for elite customers."
Pros: "Short flight"
Cons: "Plane was way too hot on SFO-SBA, fortunately it was a short flight. Uncomfortable, narrow seats with sparse leg room. Kayak should add an 'N/A' to the survey for certain categories, e.g., entertainment which is not available on some flights."
Pros: "I liked the entertainment to make the flight go by quicker and the comfortability of the seats."
Cons: "There was nothing I didn't like."
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Cons: "Plane didn't leave until 2.5 hours after expected departure time and we never got an actual reason why. This also made me miss my connecting flight so I had to spend an additional 6 hours in the airport waiting."
Pros: "Automatically rebooked flight was changed free-of-charge to a different destination."
Cons: "Original flight was delayed, which was understandable due to inclement weather. Connecting flight, which was also United Airlines, was either uninformed of the delay, or indifferent. Myself and two other passengers arrived 2 minutes before the flight left, were told we could not board, and watched the plane undock from the gate and fly away."
Pros: "Free new release movies available for free. Pretty good for a domestic flight. Lots of choices to choose from. Staffs were friendly, helpful, and attentive."
Cons: "No spaces left for carry-on luggage, even if I was able to put mine away. I felt bad for those after me."
Cons: "okay because it was short"
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Cons: "Same.as above."
Pros: "Flight cancelled going San Francisco so we had to drive"
Pros: "How fast the flight was"
Cons: "Delayed flight on the way back"
Pros: "I missed my flight and the front counter was very, very cheerful at 8pm and helpful. I was able to get on the last flight. There was no food or entertainment, but it's a short flight. I didn't really mind. Just happy to go home in comfort with my upgraded exit aisle seat and no one next to me."
Cons: "Not much leg room- hard to access my bag under the seat"
Cons: "Flight was delayed. No Snack service after being delayed. Seats were not as comfortable as other CRJ200 jets"
Cons: "the first flight was delayed and i arrived at the destination 8 hours after the scheduled time and completely missed the appointment. Very disappointed."