I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
Pleased that a snack and beverage were served even though the flight was only 50 min.
Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.
I'm a small to average sized woman and I had no room to move. It's the only airline that goes from Atlanta to Atlanic City so I have no choice. Oh and the 2 hour delay was aweful too. I understand these things happen but I never expect that in May.
That in addition to paying for my flight, which was already a good chunk of change, I now have to pay for my checked luggage, though it was under weight, have to pay for my entertainment, have to pay for my food, so what the hell did I pay for when I booked my flight?
I'm sure you'll say fluid, maintenance, salary, etc...
But I don't buy it.
And the seating space is reduced....so not comfortable, and more people per capita, equals more money.
Left a bad taste in my mouth.
UA will be on the bottom of my list for airlines to fly on.
Hummus and crackers snack for $4 was not good.
UA move to pay for food only is disappointing; information about the change not detailed in ticket information, so it came as a surprise.
Switch to pay per view TV is pretty outrageous, especially when priced at cost of HDTV ($6).
Unless you are using 42" L+W+D suitcases, the changes in luggage policy now force you to pay $25 per suitcase on an international flight. What, they expect you to travel abroad with only 2-3 changes of clothes?
The price of the ticket was reasonable ($500), but you end up adding another $100 in luggage and food costs per person.
The flight attendants were almost never around. Beverages were only offered once and then one additional time for water only. The seats are beyond uncomfortable with a laughable amount of leg room. You needed to pay for the entertainment including the flight map! Nothing was provided (pillows, blankets) even though it was a red-eye, international flight. United has been the worst airline I have been on and I will stay away for future flights.
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