Service was great. They are much friendlier and more helpful than other airlines. Seats were fairly comfortable and the snacks were nice (maui onion chips, hawaiian cookie with meal).
Before the flight, I spoke to an hawaiian airlines representative on the phone to confirm seats as I have an infant travelling with us. The person said because we have an infant, we could bring the travel seat and stroller on board for free. When we arrived at the gate, we were told that info is incorrect. Also all entertainment is charged. Would be nice if there was at least some basic in flight programming on the main screens.
The plane was delayed by more than 4 hours. I had activities planned for the afternoon and had to cancel those. There was nobody from Hawaiian at the gate or in the terminal. There was no reason given for the delay. I later found out they had come in late the day before and had no crew on hand to fly...
very bad juju from hawaiian.
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