Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Crew was attentive but not overly friendly. Never saw any of them with a smile. Maybe a long day for them..
Flight was delayed 30 minutes. Gate crew never announced business class boarding. As a result getting to the gate was a madhouse because all passangers jammed the boarding area.
The food was not very good at all. Chicken was very dry.
Earphones did not work So we could not enjoy the movie. Same problem on the way down.
The seats on the 737 are anything but comfortable. Clearly more roomy in business class but not able to relax.
I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
The crew sprayd some air freshener that didn't work. My husband was forced to clean up the mess with anti bacterial wipes. Totally in sanitary. They should have either moved us to different seats when we asked or, at the very least, moved us temperarily while they fully cleaned the seat.
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