Daily cleaning, installation of cabin HEPA filters on flights from North America to Chicago O'Hare Airport
United Airlines, American Airlines and Air New Zealand have all waived their change and cancellation fees on flights from North America to Chicago O'Hare Intl. Confirm policies on booking site.
Alaska Airlines, Alitalia and LATAM Airlines do not allow booking a middle seat on flights from North America to Chicago O'Hare Intl.
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Scores according to KAYAK customer reviews
Pros: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."
Cons: "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."
Pros: "Don’t go overboard"
Cons: "Good for now"
Pros: "Well organized and easy to check in."
Cons: "Not delayed"
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "No mechanical failures or delays would be nice"
Pros: "It was all good glad the last leg of the trip was pleasant."
Cons: "The inoperative TV screens should be repaired."
Pros: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"
Cons: "Small plane, feels cramped"
Pros: "this is the airline"
Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Cons: "Better allergy aware food."
Pros: "Friendly crew"
Cons: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."
Pros: "Seating was fine"
Cons: "Did not have a wheelchair waiting for my wife when we arrived in LAX"
Pros: "room and services"
Cons: "can't think of anything"
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Cons: "Delays due to Democrats not making deal"
Pros: "Good service this morning"
Cons: "All good"
Pros: "We left early"
Pros: "Arrived ahead of time"
Pros: "On time/ early arrival!"
Cons: "Most bring on 2 large carry ons slowing down boarding an de- planeing."
Pros: "The selection of movies was great."
Cons: "The food. No herbal or decaf tea. No decaf coffee. The regular coffee and regular tea was awful; I like strong coffee and tea but on the plane it was terrible. The was not a vegan option for dinner. I thought the pilot announced complimentary beverages; soft drinks, coffee, tea & alcohol. Perhaps I was mistaken or maybe he was. I like the seats (reclining back with the seat bottom moving forward) except the seat bottom is entirely too hard and was bad for my back. The hot towels are a welcome touch. The ride was smooth, the pilots did a very good job."
Cons: "My sit changed last minute, noisy babies"
Pros: "The cheese bites were amazing!"
Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Easy and quick"
Cons: "No complaints"
Cons: "Break downs again... At least this time they found another plane."
Cons: "insufficient overhead luggage space"
Pros: "on time, good food, good films enough space to sleep in economy."
Cons: "the stewardess only went up one side of the plane offering eye shades and when i asked for one she seemed really miffed."
Pros: "The staff are wonderful and helpful. Best wishes to Delta. Please keep the great employees."
Pros: "the service in general very nice"
Cons: "Much older plane. Not as comfortable as some other planes I've been on."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "Everything else"
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Cons: "Jet airways sucks"
Pros: "Everything was just right"
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Pros: "We were stuck for an hour and a half on the tarmac"
Cons: "We were stuck for an hour and a half on the tarmac"
Pros: "Crew fine. Plane ok. Legroom better than usual."
Cons: "Re-routed mid flight and forced delays. AA has been awful all holiday weekend."
Cons: "One crew member was rude, another confused. The grey blazer crew member was friendly"
Pros: "Nothing special"
Cons: "BWI check-in crew is not friendly, not related to Japan Airline."
Pros: "Not at all"
Cons: "I made the reservation without knowing that Americans airlines has a boarding number 9 where you are NOT allowed any carry on. Awful lesson. You are given the worst seat and you cannot store any thing in the overhead compartment. Or there make you pay $60.."
Pros: "The crew were wonderful! Everyone was polite and accommodating. The entertainment available was on point. The food was both tasty and offered often."
Cons: "The seat were ok. There was not enough legroom, but honestly no airline has enough unless its business of first class. The Wi-Fi availability was misleading, though it did not advertise that it was free."
Pros: "It is good"
Cons: "No tv on seat. Those dumb comedy tv show"
Pros: "How spacious it felt and there were film selections"
Cons: "My film kept stopping randomly."
Cons: "The boarding experience is awful. I wish that there was more order to the boarding process such as with Southwest Airlines. There is simply no control over rude passengers who push there way to the front."
Pros: "at least flights were on time. 20 minutes delay is not bad."
Cons: "The worst airline. Poor customer setvice and every single fligt was delayed and they offered nothing."
Cons: "Cramped, claustrophobic space. Cabin too warm."
Pros: "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
Cons: "The snack choice was unappealing."
Cons: "The touch-screen entertainment system was not very responsive. It was difficult to get the screen to recognize your selection."
Pros: "Aircraft comfort and entertainment options"
Pros: "I like it! Thank you, kayak"
Pros: "Friendly and prompt service."
Pros: "personal entertainment systems and charging plugs"
Cons: "only pretzels and no headphones offered for the entertainment systems."
Cons: "Aircraft need to be updated. Or price should be credited when you get such an old aircraft."
Pros: "Entertainment and great beverage options"
Pros: "Seat were comfortable and I didn't feel claustrophobic."
Pros: "Todo muy bueno"
Pros: "The staff was friendly and helpful"
Cons: "There was a ton of turbulence"
Cons: "Boarding late"
Pros: "Friendly staff Smooth ride On time"
Cons: "Always delayed"
Cons: "Everything. DELAYS___DELAYS"
Pros: "Pretty comfortable"
Pros: "I'm completely satisfied"
Pros: "On time."
Cons: "Got cancelled"
Cons: "I am still not feeling well to travel, so I was staying at home and no Madrid, may be in the fall or winter when I get better, I will visit Madrid one more time."
Pros: "very smooth, ontime ride.. kool"
Cons: "everything was ok"
Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."
Pros: "The TIMING AND ATMOSPHERE"
Cons: "Numerous delays and disappointments. Two delays before boarding. Another long delay after boarding waiting for paperwork to be completed. Long taxi period. Waited over half hour for baggage claim conveyor to start rolling."
Pros: "Very professional"
Cons: "We didn't leave on time"
Pros: "Everyone was gracious and very helpful. Wheel chairs waiting at each stop. Special ramp installed at CHO, VERY HELPFUL."
Pros: "It was fine. I was comfortable and I slept throat most of it."
Pros: "Not much"
Cons: "We sat on the tarmac for an hour after we landed. Missed my connection, no other flights that night. It wasn't even 10 pm yet."
Pros: "Everything was very professional."
Cons: "90 min late"
Pros: "A breakfast offering at any time would be great."
Cons: "Too many people getting on at same time."
Pros: "Boarding was smooth"
Cons: "It was fine"
Pros: "Roomy & comfortable seating for such a small aircraft"
Cons: "Late boarding, over an hour"
Cons: "Gate changed and baoarding time changed countless times."
Cons: "No tv."
Pros: "Both planes were delayed"
Cons: "I did not appreciated getting to my destination so late."
Cons: "Basic Economy options for carry-on confusing/not clear. Surprise charge of $110.00 once we got to the airport. Airline specified on website that a full sized carry on was not allowed. We were under the impression that meant a personal item (second personal item) was allowed as that is not a full sized carry-on. Confusing language! Airport personnel were entirely unforgiving. Basic Economy is a tactic to attract customer at low price but with substantially subpar options."
Pros: "On first and off first"
Cons: "For paying for a business ticket and to be offered a bag of potato chips is unacceptable though I did have a few alcohol drinks. Seats were also well worn."
Cons: "Seat was tight in the shoulders 3 wide for a grown man."
Pros: "out stewardess only had 7 people on the flight so she spend time taking care of us. I'm not sure how things will go as this was the maiden flight.. but getting into watertown from BWI in 5.25 hours was really nice!"
Cons: "overall price. the flights to ORD from BWI was a little high. Having this airline advertise outside so that I could have flown cheaper to ORD and known about this connecting flight."
Pros: "The crew in first class was amazing. Friendly and helpful."
Cons: "Vegetarian food on first."
Pros: "Boarding on time"
Cons: "It was a decent flight"
Pros: "The sleeper seats. Flight attendants"
Cons: "Temperature during the entire flight was too cold! Food was not great for a first class flight!"
Pros: "The boarding process went quickly an smoothly and it was a pleasant shirt flight."
Cons: "The taxiing at Chicago took a long time"
Pros: "Landed early, decent price"
Cons: "Not allowed to bring on carry on in basic economy which was not obvious at booking, seats very tight and little legroom"
Pros: "Arrived early. Airline offered free bag checking when plane looked full"
Cons: "Size restriction on personal item was smaller than other airlines, causing me to use a smaller backpack than I would have prefered."
Pros: "Flight attendants were pleasant."
Cons: "No snack or drink was offered."
Cons: "At the plane door, the crew had me check a carry-on bag, saying they had no more room in the plane. When we got off the plane, others were pulling two and three items out of the overhead storage compartment."
Pros: "The flight attendants were courteous. Boarding was quick and seamless."
Cons: "The room was very tight and seems like we were shoved into a plane and into our seats if if we were cattle. Flight was as expected dull and uncomfortable."
Pros: "Both flight were delayed and I had to reschedule my flights and miss my arrangements."
Cons: "It looks like that there is no respect for Time ."
Pros: "I usually don't fly with unites but based on there standard services I can see why. They are on the equivalent of spirit but more expensive."
Pros: "My seat"
Pros: "The staff was courteous and polite and went the extra mile to ensure my flight was enjoyable."
Cons: "When sitting straight up in the seat, my knees hit the seat in front of me. United seems to be making the space between each seat terribly close."
Cons: "Departure was delayed somewhere between 30-45 minutes."
Pros: "Direct flight to O'Hare. On-time departure and arrival. Clean, efficient"
Cons: "No extra creature comforts."
Cons: "Major maintenance delays made the 0600 flight take off late and missed our connection so had to go to a later flight, then that flight also got maintenance delays so our 8 hour trip took closer to 15 hours..."
Pros: "Great customer service.. Comfortable flight and smooth landing!"
Cons: "Paying for one check in bag..."
Cons: "Delayed twice. And even after landing had to wait almost 2 hours for taxing. Felt out of breath by the end."
Pros: "They helped me when my flight was delayed."
Cons: "The fact that they kept us on the plane for over an hour trying to fix a problem only to say that they didn't know when it would be fixed. They were lousy at explaining the problem and kept saying the same thing over an over. They basically told us there was a missing screw and they couldn't find it or reach it."
Pros: "The price"
Cons: "Everything , 5 hours sitting on plane on what was a two hour flight . Then the staff thinking giving me cookies was making it ok. They told me 45 min then gave me headphones witch I already had .... and said nothing for 3 hours about when we are ariveing or leaving or anything . Prob won't fly united or use kayak again ."
Pros: "The wheel chair was not available at OHare. It took 39 minutes to get a wheel chair on outbound flight. Upon arrival at O'Hare we had to wait 20 minutes as there were only few wheel chairs -"
Cons: "Lack of Wheel chair as explained above"
Cons: "I never made it on the flight due to weather conditions they couldn't even hold the flight, and then when I have to get my own accommodations had to pay for my own hotel that is not cool"
Pros: "Crew was fantastic!"
Cons: "Nickel and diming on everything. Bring back free pillows/blankets at the very least."
Pros: "Loved it."
Pros: "Staff was uniformly helpful and polite. I travel w a scooter and they were helpful coordinating its transport."
Cons: "This flight was 2+ hours delayed. We were repeatedly told that it was due to weather in Chicago. I don't understand that. The weather was fine in Chicago and flights from BWI to Chicago Midway on other airlines were on time. I felt that this was a fabricated eccude."
Pros: "They worked hard to try and get people to their connecting flights since there was a delay"
Cons: "They were overbooked They delayed my flight by about 20-30 minutes"
Cons: "Service was poor, the plane smelled, the seats were dirty, had gum all over the place. The boarding process was slow, the fact that you have to pay for basic entertainment is a rip off. I got news for you United, adding a simple USB port to all of your seats won't hurt, we live in a 21st century. Your airline is a disgrace to what Bill Boreing had managed. I plan to fly Delta or Southwest where planes are clean, staff is friendly, and basic entertainment is free."
Pros: "The strudel was amazing"
Cons: "There was only one strudel"
Pros: "Both flights were early! Boarding was easy"
Cons: "No complaints"
Pros: "staff on board was curteous."
Cons: "The flight (UA4807) kept delaying from 3:22 to 5:15. I eventually made it to Chicago and then I spent an hour waiting for my oversized luggage because the ground staff sent me to the wrong carosel. Why did I get charged $25 and another $100 for my golf clubs?"
Cons: "Seat did not recline Very very bumpy landing made everyone queasy"
Cons: "We were diverted to Indianapolis due to weather. I understand as I am also a pilot."
Pros: ". We got back 30minutes early then schedule!"
Pros: "Pilot got is there 25 min early"
Pros: "On time"
Pros: "As pleasant as possible."
Cons: "Nothing negative to note."
Pros: "Attendant was attentive to her job."
Cons: "The aircraft is uncomfortable."
Pros: ".The attendant was caring and efficient."
Cons: "The boarding process seems to be a cluster of misguided sheep. The aircraft is uncomfortable even for us thinner patrons."
Cons: "The plane was just small and I'm a big guy."
Pros: "I was so comfortable and I got to sleep"
Pros: "Very friendly and great service. Gave us drinks twice."
Pros: "The service for wheel chair people was excellent"
Cons: "Late no place for my carryon"
Cons: "The fact that I was given absolutely no notice of my flight being cancelled. I understand that there was inclimate weather, however, it is the duty of an airline to notify travelers of their flights status. When approaching the front desk about the flight, a desk person had the nerve to ask me if I realized that it snowed. He is quite lucky that I didn't file a complaint. I have no words to describe my disgust for his poorly timed sarcasm, especially because this flight was en route to a family emergency."
Pros: "It was just an overall great flight. Very easy to book and enjoyed it."
Cons: "I look forward to drinks and snacks onboard again."
Cons: "There were no snacks/drinks and no usb."
Cons: "The plane was so hot, not socially distanced, and boarding and exiting literally should be more organized. United does “hey rows 1-10 may exit” and it’s a calm situation. Frontier was like “Okay everyone off!”"
Cons: "Having to stand in line for 1 1/2 hours just to drop off a previously purchased checked bag is outrageous! There were no staff available to direct the crowds or answer questions and there were only 2 attendants available to check in people and their bags. Your staff was overworked but very rude! You know how many people are flying on your planes why were you so inadequately staffed???"
Cons: "3 1/2 hour delay. It wasnt due to weather because they started notifying us 10 hours before the flight that it was going to be delayed.. Got home at 5:30 am, had to get up for work at 6:30 am. Would really like 3.5 hours of sleep back."
Cons: "The plane was delayed due to “maintenance” but no explanation was given as to why."
Pros: "Nothing, they cancelled my flight a day in advance."
Cons: "They could have: 1) flown a plane in like other airlines 2) put me on another airline since they were unwilling to hold up their end of the agreement themselves."
Pros: "Friendly flight attendants"
Cons: "Delay in departing, but seemed to make up time in the air and landed on time."
Pros: "The price and no cancellation of flight today."
Cons: "Trays are too small. Seats do not recline. The back part of the part of the seats in front of me were dirty."
Pros: "All was adequate. Flight was on-time"
Cons: "Canceled on us last minute. Haven’t got refund and it inconvenienced us for the reason we were going. Had to find and pay for another flight on another airline to insure we got there. And that flight was awful. I was nervous about flying and this made my anxiety even worse"
Pros: "If mom and kids got a ticket same day( bought). Why u people placing them zone 1 for mom and son for zone 3. Florida to Chicago they hold my son. They let me go. Chicago to Florida they let us go together. It was very upsetting."
Cons: "Boarding time announcement seems like the person doesn't want to anybody in the plane."
Pros: "Friendly staff, easy boarding process, good seats"
Pros: "Poor service"
Cons: "Poor service"
Pros: "Not much."
Cons: "Seats are cheap and very uncomfortable! Paying for carry on? Website was not clear that I had to pay for Everything. I don't think I will be flying this airline again, unless I have no choice."
Cons: "Worse check in ever. Fly any other carrier. Extra money is well worth it"
Pros: "Flight was on time. All but one crew member were pleasant and professional. Low cost initial fare, but..."
Cons: "Relatively short flight made absence of beverage and food/snack sufferable (without paying high end bar prices for for snack or drink). Paid for reasonable leg room, carry-ons and a checked bag. So, after all those fees, flight cost was average."
Cons: "They charge for carry ons. They charge for water. The seats are plastic with no leg room and not enough room to put both arms on the rests at the same time. The seat trays a a third of the normal size, about the size of my iPhone. The flight was delayed for over two hours and no one seemed to know why. Even the pilots announced they had no idea. At the gate, the info screens were all wrong, for instance my flight was showing I was going to San Francisco when I was actually going to Chicago. The plane creaked and groaned and truly made me feel unsafe. I will never ever fly with them again."
Pros: "No upsell pressure. I flew out on Spirit and back on Frontier. Both tickets were about the same price; both flights were at about the same time of day, and were filled about the same (almost full). But the experience with Spirit was atrocious. They take every opportunity to upsell on their website and at the kiosk (Frontier upsells too, but modestly and not in-my-face). The boarding area was messy and the boarding process was rushed and disorganized (Frontier's was...normal). And the Spirit crew was surly and unhelpful (again, the Frontier crew was...normal). Frontier is everything I expect in a cheap ticket: just plain, normal, pleasant, service."
Cons: "The seats are painful -- hard, don't recline, too close together, too little space underneath, no power outlets."
Pros: "The Air Bus 321 was clean and the staff were friendly."
Cons: "They put us on a broken plane and it took 2.5hrs to fix and get us in the air. Offering a high rate credit card with miles on it is not at all acceptable."
Pros: "Comfortable smooth ride."
Cons: "Baggage claim takes forever. Waited almost an hour after getting off plane. That is unacceptable. Missed my bus. This has happened both times I've flowned Frontier to Chicago. After 3 hour flight that's brutal. Won't fly Frontier with checked bags again."
Pros: "Everything was OK, except one thing"
Cons: "Waiting for luggage 45min is too long"
Cons: "Seats were horrible"
Pros: "Prompt service"
Cons: "Crew playing with someone's glasses that they found."
Pros: "Very good"
Pros: "Staff was nice"
Cons: "We got charged for carry on.... and it cost $5 less to check in but they took forever at baggage claim."
Pros: "Plane was newer."
Cons: "New plane lacked WiFi capabilities. Charged for seats, carry on or checked luggage, drinks and no snacks."
Pros: "The staff was very friendly."
Cons: "Seats were very uncomfortable."
Cons: "No special boarding in MO for handicapped Crew was bitchy entire flight Upon landing, waited 20mins for an available gate (our flight wasn't early)"
Pros: "We had an amazing experience. Our way back home was even better. The staff made sure we were comfortable. We especially enjoyed Demetrius' company. He was very nice and so eager to assist."
Pros: "Safe flight"
Cons: "Flight was late Crew was less than friendly-Samie was the only one who smiled Hard to rate food and entertainment when there was none"
Pros: "Friendly crew"
Cons: "No problems"
Cons: "The flight was delayed an hour and only gave the information one time after it was past the time of boarding."
Pros: "One of the flight attendants made the safety talk fun. The people at the desk in the departure airport (Orlando) were understanding and gracious when I didn't have what I needed."
Cons: "It was frustrating that there is a carry on baggage fee. That alone makes me not want to ever pursue Frontier flights b/c it seems cheap on the front end but then at the airport you realize it's just as much and you have to pay something you weren't intending. Also, it's a bummer there's no complimentary beverage on board. So it just seems Frontier doesn't have the standards one has gotten use to with other airlines."
Cons: "Keep in min someone else bought my ticket. However, is was ridiculously priced. Then you have to pay for carry on bag which is ridiculous and costs more than a checked bag. On the flight there were no tvs. No big deal because I don't feel like giving them more money. However, you don't even get water or anything to drink. So I sat there suffering with a dry throat the entire time. My friend asked for a cup of ice and they wanted $2. On top of that we hoarded the plane well after we were supposed to be already in the air."
Pros: "New plane and cheapest tickets"
Cons: "Pilot and Co-pilot didn't show up, and no one informed us until we were on the plane and it was time for take off. They took everyone off the plane and we had to wait 2 hours for the reserves to show up. Everyone that had connecting flights missed their flights, and it all boiled down to scheduling errors, where frontier scheduled too many hours for their pilots. Should've been corrected long before the flight."
Pros: "Theattendants were very nice."
Cons: "My flight was delayed for many hours. Frontier did give me a voucher for the delays everyone on the flight had to deal with."
Pros: "Plane is very nice"
Cons: "Too expensive fee for the baggage"
Pros: "Everything went smoothly"
Cons: "Paying for drinks and having to tip too. We are getting nickeled and dumped to death and it makes traveling so expensive."
Cons: "After we added carry on prices we would have been better if with a top brand flight. Not comfortable."
Pros: "On Time"
Cons: "That i Had to pay 80$ for my luggage."
Pros: "Fast boarding, earlier departure and very earlier arrival."
Cons: "No entertainment"
Pros: "I like the customer service. Keep that up if you plan to survive."
Cons: "You have to pay additional for everything. Even a cup a water. This is surely a determining factor for people who will decide to choose another airline who for $10-$30 more get complimentary drinks and carry on bags included. Something really does need to get reevaluated here."
Pros: "day 1 flight from mco to ord time 555 pm fine but next day when i wanted to return home i got blasted with a message that i was secheduled for early take off at 555 i had no idea that my flite home was at 555am somewhere i screwes up ,"
Cons: "next day i went to ohare at 330pm and wanted to log in for my flite home as far as i knew time was the same 555 but this turned into 555am which i had no need for at the sales desk they gave me a new ticket for the next morning at 555am and i got a window seat in row 70 after an hour of being squesed in the seat and when i told the stewerdessi was a disabled vet she took me up front in row 7 there were 6 empty seats on hand with extra foot room and i could stretch out my injured leg i spent 15 hours in side the airport but i did get a cot and a pillow and blanket this saved my day email@example.com"
Pros: "Clean plane, good crew. Always glad to land normally."
Cons: "Some small snack included? Wish we didn't have to pay for a carryon."
Pros: "Boarding was very fast and smooth. The flight was very lightly filled so guests were allowed to sit wherever they wanted. The flight staff was very friendly and the plane was clean. The plane landed earlier than scheduled at the destination and we were able to exit the plane immediately."
Cons: "Seats are uncomfortable, no complimentary snack or even drink. I was aware that guests are charged for carry-ons, so I planned ahead and packed all of my belongings in an under the seat carry on."
Pros: "Not crashing."
Cons: "Everything is sold separately, pay for seat, pay for luggage, pay for beverage. I really wanted to chew someone out for leaving us on the tarmac 2 hours. But who? Not the crew. Horrible experience."
Pros: "Staff was friendly"
Cons: "Baggage costs are excessive, seating costs are excessive, cost for soda is ridiculous."
Cons: "It wasn't the flight although it very tight quarters. Also had to pay more for carry on baggage and also had to pay for the check in baggage therefore, I had to pay $85. more than I expected. I wanted to rent a car. I had never rented a car before. Expedia rented my car at 10 am and I didn't get to Orlando until 11 pm. They had already rented my car, so they charged for a bigger car. The ol bate and switch. I was in a pickle, so instead of paying $57. I had to pay $238. Therefore my inexpensive trip sure was very expensive."
Pros: "Boarding was fast, the ticket was cheap and we arrived early."
Cons: "They didnt offer free refreshments and that surprised me. I was not aware that I had to pay for my carry on. I fly frequently and would have paid a bit more to go with an airline that offered refreshments and 1 free carry on and a personal item. But instead my flight ended up be 2 times as much as with another airline. That really bummed me out because my budget it very tight."
Pros: "The ride was smooth"
Cons: "The flight attendants could’ve been nicer."
Pros: "Crew was very very helpful had children with they accommodated us and cheated us very well"
Cons: "It’s just Spirit and you just need to know what you are getting when you fly them"
Cons: "I got to the airport and they said that my return flight was cancelled due to me missing the the initial outgoing flight from Chicago days before. there was no notification, and since KAYAK emailed me the option of early check in, I’m guessing Spirit did not notify KAYAK either."
Cons: "Not even a cup of water very cheap cheap service And the seat are not adjustable and late takeoff and fast very fast landing"
Pros: "Flight attendants"
Cons: "Bag check in was scary. Got there an hour and a half early and it was like a zoo. Barely got to my flight group To board the plane. Paid for the first row seat. It was comfortable but the seat was broken and did not recline. For a red eye flight it was a bit uncomfortable to sit straight up ."
Cons: "The seats where a little stiff but it is still good"
Cons: "Checked baggage fees were expensive ($50) and they are very strict about the size limit for carry on bags. Also, they didn't have reclining seats, except for one or two rows, which you have to pay an up charge for."
Pros: "The pilot landed the plane perfectly! We never felt the wheels touching the ground. It was PERFECT!"
Pros: "The no nonsense flight service that provides just the right comforts for convenient travel at very affordable price"
Cons: "Nothing. I love Spirit airlines"
Cons: "The shuttle got me to the airport at 6:18 on a flight leaving at 7:00.and Spirit wouldn't let me bosrd... They offered me a flight tomorrow at the same time for a $ 99.00 Rebooking fee... I booked a same day united flight for less and received much better service after booking..."
Pros: "On time dep and arrival."
Pros: "Took forever first a malfunction to computer on plane then sat on tarmac 45 min then had to return to gate because of emergency"
Cons: "Spirit Airlines does not care AT ALL. I will never fly them again. No explanation of delay, which then led to a full cancellation, in which they then had us waiting in a line for 20 minutes until they (finally?) ejected us out of the security zone because they put our bags at baggage claim, so I wasn't able to buy a flight at a desk from another airlines right nearby because I had to go back through security so they messed up my timing entirely. I have also not received my refund for my baggage / seat extras and it's been a full week. Horrendous. If I could give them negative ratings I would."
Pros: "All went on schedule in sharp contrast to our flight to Dallas the previous Thursday when our morning flight was cancelled after a two hour delay."
Cons: "So much advertising of the free miles which didn't interest me as only an occasional flyer. Not bad, but just a little annoying."
Pros: "It was better than I expected. The landing was perfect!"
Cons: "That they charge for everything."
Pros: "On time, clean, good space. Good personal service"
Cons: "No food or coffee."
Cons: "Delayed 4 hours"
Pros: "Missed funeral."
Cons: "No more use Spirit."
Pros: "Cheap rate and convenience. Goes to locations I need."
Cons: "I didn't make my trip to Chicago due to being delayed by an accident then when I arrived at the airport I wasnt able to check in. The spirit staff was rude and their service abysmal!!!"
Pros: "Love the price!!!"
Pros: "Flight was on time and convenient well priced for my one way late notice just me and my book flight."
Cons: "They tried to upsell me to the bigger seats 2 times when getting my boarding pass. Then since the plane was oversold they gave me the premium seat in the random assignment anyway."
Pros: "Departure on time actually early and so as arrival No complains Well fly with spirit again"
Pros: "Staff was young"
Cons: "Too many hidden fees, the flight was delayed almost 3 hours, the staff was immature, and everything was unorganized."
Pros: "The flight attendants were the most fun out of any flight my wife or I had taken."
Cons: "Plane sure did shake a lot more than usual on landing..."
Pros: "The crew"
Cons: "The major delays, boarding process, extremely hot on the plane"
Pros: "Loved the easy boarding. The plane actually felt roomier to me than other planes. Seats were comfortable. It was nice to travel lighter with just a backpack. The price was great. Thanks!"
Pros: "How clean the laboratory's was."
Cons: "No order in getting off plane."
Cons: "Too cold...Tha's all"
Pros: "I didn't like anything"
Cons: "Flight was delayed 4 hours and we were not even given water or drinks on the flight. This was the most insensitive experience ever."
Cons: "Delay before boarding Too cold inside Request for Blanket was not provided"
Pros: "There was no flight"
Cons: "There was no flight. If they would have flown me to Chicago, I would have something to rate"
Cons: "Nothing. They cancelled my flight and the representatives at the DFW AIRPILORT was horribly rude, disrespectful and had no empathy for the stranded passengers"
Pros: "MY NAME IS PRAVINCHANDRA"
Cons: "FLIGHT FROM DFW TO ORD WAS CANCELLED DUE TO WETHER CONDITION IN CHICAGO,I HAD TO TAKE ONE WAR REFUND FOR ME AND MY WIFE AND BOOKED ON LINE THROUGH UNITED AIRLINES AND FORTUNATELY WE MADE IT AND RETURNED THROUGH SPIRIT WAS OK .PRAVINCHANDRTA"
Pros: "Aircraft clean and comfortable"
Cons: "Before takeoff and after landing loud schreeching noise while taxiing. Long delay for luggage. No TSA precheck"
Cons: "The way stewardess interacted with guests. Her name was Tika"
Cons: "Spirit failed to place a transfer sticker on my luggage therefore it was still in Chicago when we landed in Minneapolis, set our trip back and we had to make other plans to wait around for it until the next flight landed 7 hours later!!"
Cons: "Delayed like always, long wait time fir take off and landing"
Pros: "The flight was generally OK, and got me from Dallas to Chicago virtually on time, inexpensively."
Cons: "Once again I had a frustrating time trying to check in the night before, via my phone. The system never let me do that. Consequently I had to pay more to check my bag, since I was unable to do it until arriving at the airport. I joined their 9$ Fare Club before the Chicago-Dallas trip, but their system never recognized that or gave my any benefit from that money. I also hate that they nickel-and-dime you by not giving you even a glass of water or a bag of pretzels without payment. How much would adding those basic courtesies really add to the cost???"
Pros: "Food and entertainment does not apply"
Cons: "The weather dely"
Cons: "Due to their inability to get us out of Dallas on same day we booked with another airline. Then when I went to cancel for a refund Spirit did NOT REFUND 1/2 of the fare but only about 1/4 of the total fare paid. I will never use Spirit again!!!!!"
Pros: "I'm alive"
Cons: "The crew on my first flight were very accommodating and friendly, but on my second flight they were NOT so friendly and everyone around me was talking about how rude and unfriendly they were. This was my first time flying on Spirit and I asked for a pillow and the response I received from the Flight Attendant was "What!....we don't have pillows" Another reason I was unhappy was because on my connecting flight from Texas to Chicago we were delayed on the plane and NOBODY told us what the problem was and why we were not moving to the runway. After 42 minutes we were told "we are waiting for paperwork from Maintenance" that is it! Not how long they expect the wait to be or come around and offer us some drinks or snacks. The Flight Attendants DID NOT even walk the aisle....not even once! We finally took off after 75 minute delay. It was if we were on the plane alone...this is not how I would have handled the situation. I also obtained the Spirit credit card to rack up some miles, but not I am giving it a second thought!"
Pros: "Fast boarding"
Cons: "Plane needed maintenence which delayed departure by an hour. Upon finally arriving wasnt able to unboard plane quickly."
Cons: "It was delayed for two hours and even after reaching Chicago I had to wait for 40minutes to find a gate,,really it's terrible. I had missed my bus and finally got a enterprise to reach my destination from Chicago"
Airlines flying from North America to Chicago O'Hare Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North America to Chicago O'Hare Airport
Masks required on board, masks provided on flights from North America to Chicago O'Hare Airport
Social distancing seating
Middle seats unavailable to book on flights from North America to Chicago O'Hare Airport
Testing for antibodies, testing for symptoms for flights from North America to Chicago O'Hare Airport
Waiving of change fees. Search flexible flights from North America to Chicago O'Hare Airport