The outbound crew was terrific. The flight itself was fine. We even arrived early.
Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare.
Flight was perfect!
The passenger next to me was occupying 1.5 seats but the crew didn't help.
The floor was litte bit dirty
Direct flight, on time, friendly crew, smooth flight
Everything was good .with kayak app we can find avery ways in every airport we had to find .thank you
After being so delayed on our first flight from San Francisco, I was nervous about getting to our connecting flight in Houston. We were assured by the flight attendant that when a flight is delayed and has connections, they communicate that to the gates and we would be fine. It was the OPPOSITE of fine. We landed with 10 minutes until the flight to Costa Rica left and they let all of us who were connecting deplane first, only to run full speed to a gate who’s plane left 10 minutes EARLY and decided that it was not going to wait for the 12+ passenagers who had no control of the delayed flight. My fiancé and I were flying to our WEDDING. So now I’m sitting here in Houston for a full 24 hours waiting for the next flight to take me to my wedding. The only “accommodation” united airlines gave us was a hotel. No compensation for the night we paid for at our resort in Costa Rica that we are missing, no upgrades to a better class on our new flight and no reassurance on how terrible they feel for this giant and heartbreaking inconvenience. I am furious.
No food or snack on first flight in the morning
Seat comfort and leg space
boarding was smooth and easy
Our 5:25am fight out of San Francisco was delayed by 33 minutes, which was fine. However after we boarded we drove around the tarmac for a good 40 minutes before actually taking off. We were given no reason by the pilot.
San Juan Luis Munoz Marin International (SJU) Puerto Rico
Pensacola (PNS) United States
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|Flights Arrive in||Pensacola|
|Flights Depart from||San Juan Luis Munoz Marin International|