Pros: "Old aircraft showing its age."
Pros: "Had seat open next to me"
Cons: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Pros: "The crew was amazing and smooth flight"
Cons: "No entertainment option was avail except WiFi (T-Mobile) which wasn’t free"
Pros: "all good"
Cons: "unsure"
Pros: "NOTHING."
Cons: "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."
Pros: "Crew was nice"
Cons: "It would have been better if the flight wasn’t 3 hours late."
Pros: "The check in counter personnel was VERY UNHELPFUL. I was running late to previous Delta flight baggage delay. The counter person would not let me check in even though I still had good 45 mins before take off. AND THE PLANE WAS DELAYED BY 40 MINUTES ANYWAY! I never made the flight, had to take train."
Cons: "The entire Delta customer service was a nightmare. Delayed flights, literally lying supervisor who escalated a dispute, absurdly poor service. ASSISTING A PASSENGER WITH A TRANSFER TO ANOTHER DELTA FLIGHT AFTER THE FIRST ONE WAS DELAYED IS "NOT A GUARANTEED SERVICE". Seriously, it is basic courtesy!"
Cons: "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Pros: "Smooth flight. Everything was great."
Pros: "very fast boarding , attentive , and easy to figure out"
Cons: "seats cushions"
Pros: "I always appreciate in-flight television even on short flights."
Cons: "Very tight seating."
Pros: "No problems occured"
Cons: "Takes so long to board"
Pros: "Everything was great everyone was fantastic. F"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Cons: "Never told why we were delayed by more than 90 minutes"
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "Everyone was friendly and got us to our destination"
Cons: "None"
Pros: "Nothing"
Cons: "No food, no outlets, a terrible delayed not explained to passengers."
Pros: "Nothing.. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral."
Cons: "Everyrhing. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral"
Cons: "Unexplained delays, lack of transfer services (there was no separate connections security screening; passengers were required, after a redeye flight and customs, to switch floors and stand in long lines with general security. Also, no beverages of any kind were offered."
Pros: "Seems like people that work for Delta are too old and too comfortable. Don’t want to work nor do they appreciate customers. Gate agent in SLC complained she was the only one there and could not help. Tried to send me tohelp desk which would have made me miss my flight. Flight attendant couldn’t move my back pack in bin did not tell me she had a bad shoulder. She should not be working then if she can’t lift a small backpack. Omg"
Cons: "The airline booked us on two flights from SLC to BWI. Unfortunately, our seats on our original connection were released so when we arrived at our gate our only option was to split up and take middle seats - even though we had paid over $100 ea. for upgrades. Delta offered nothing for this. One of the flight attendants was in a terrible mood - she was cold and rude and would not even look at passengers - which her fellow crewmates noticed and tried to compensate for."
Pros: "The staff was wonderful and the flight was smooth"
Cons: "N/A"
Cons: "JFK was depressing but not Delta’s problem."
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "Kyle was our flight attendant. He was great. Attentive the whole trip and served us water and snacks."
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Pros: "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."
Cons: "They forced everyone in the third zone to check our hand carry and there was no entertainment."
Pros: "Nothing"
Cons: "Terrible staff"
Pros: "very little"
Cons: "Could they make sears smaller? The plane was really old too."
Pros: "The crew was nice and helpful."
Cons: "The economy plus wasn't nearly as nice as any other airlines. It gave the least amount of extra leg room and the only other amenity they gave was a toothbrush. Even United economy plus is bigger. Plus if you want to change anything you have to pay include just to try and go stand by on an earlier flight."
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "Comfortable seating and roomy"
Cons: "Nothing"
Pros: "Had a great experience on my flight. All on time, and connections were great."
Pros: "Excellent flight crew, good selection of snacks, excellent seat and leg room."
Cons: "Lavatory was unusually smelly no charging port"
Pros: "Delta is definitely the jewel of commercial airlines. I understand making money depends on how many bodies you can transport at one time. But as a large man the seat size and leg room could be improved. I unfortunately cant afford first class to remedy this problem."
Pros: "I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy."
Cons: "The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake."
Pros: "Getting on board was smooth and efficient. Service was friendly on flight. Arrived on time."
Cons: "Not applicable."
Pros: "They offered water and snacks It was quick"
Cons: "My flight from ATL to BWI was horrible. It was not a Delta plane. Possibly borrowed from SpiritAirlines, which is an airline I will never fly again even if offered a free flight. That's how strongly I feel about their planes and service. I was seated in a 2across row where the seats were small and my knees were jammed into the seat in front of me the entire flight. I'll grant you I am a big girl at 6' 250 however the first leg of my flight from FLL to ATL which WAS on a Delta plane, was fine. I did not feel smashed into the seat. For the money, I feel like I am due more than being locked into the seat unable to move more than 1/2 inch for an entire flight. Thankfully the flight was under 2 hours."
Cons: "After checking in at a kisok I had to wait in a huge line for over 20 minutes just to drop the bag. This the second time I have had this experience with them."
Pros: "Over all was okay, but when we all boarded the plane, they last minute said the pilot would be late, and delayed our flight for almost 2 hours. We were almost late to our next flight in Minneapolis to Raleigh which was also pretty upsetting. But, the service was decent, we didn't order any food besides the free complimentary drink & snack and the entertainment was very good. There was a wide range of films, shows, and podcasts to watch."
Cons: "Management was very bad- Delta screwed up really bad"
Pros: "Nothing to speak of. Nothing exceptional from any other airline - basic"
Cons: "Our carry-on luggage was taken away from us because the gate agent decided it looked too big. A family of four with luggage larger than ours was allowed to carry theirs on. Our luggage was then sent down to the baggage carousel at Baltimore. We took carry-on to avoid this. I don't think we will fly Delta again."
Pros: "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
Cons: "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."
Pros: "crew was nice and friendly and the plane landed earlier than estimated."
Cons: "Middle seat was occupied on my flight."
Pros: "Seat very spacious, was given a extra legroom sit"
Cons: "My screen was not working properly. I didn’t ask for help as I had work to do so I didn’t need it."
Cons: "I was in the aisle seat and kept getting bumped into by the crew as they walked by. I leaned toward the middle seat but still got hit with the cart, people’s bums, their hips, etc. The flight landed at 4am, so I was tired and really wanted to sleep but couldn’t. Also, the AC was not working during the flight. We were all melting until we started descending. Then, while waiting to get off the plane, they turned off the AC completely. Bad move."
Cons: "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"
Pros: "Room in the seat was humane. Respectable leg room and not squished with fellow travelers. Boarding process orderly."
Cons: "Crew late to second leg of trip. Visibly tired from a long day."
Cons: "The crew was outstanding and the aircraft was new and comfy"
Pros: "Awesome Customer Service"
Cons: "Nothing"
Pros: "Left on time. TSA boarding pass."
Cons: "1. Seats uncomfortable- too close together. Causing the person in the middle to lean on me. 2. The seat in front of me reclined into my space leaving me no room to extract my food tray and to cramped to work on my computer. 3. When buying a ticket no assigned seat. Paid 100.00 extra to select my seat and it didn’t allow me to choose anyway. When I went to select my return seat I had two choices- a middle seat or pay an additional 35.00 for a premium seat. 4. Had to pay 140.00 for luggage with no carry on (70.00 each way) 5. Not going to fly American anymore."
Pros: "?"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"
Pros: "crew"
Cons: "Entertainment system broken. No heart Healthy food"
Cons: "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"
Cons: "I waited over 45 minutes for luggage to even begin to unload. Absolutely ridiculous"
Pros: "Amazing and comfortable"
Cons: "We left a little late."
Pros: "Great no complaints"
Cons: "The plane was too warm before take off."
Cons: "Getting canned and put on a flight five hours later. Good job AA"
Pros: "From the time we got to the counter to boarding and then the flight, we were treated extremely well and with care. We were brought to the front of the line for preboarding. Everyone used our name and smiled as they provided service."
Cons: "The TSA agent was cold and it took a supervisor to ensure our needs were met."
Pros: "I was under the weather and she was very very very helpful Mary and all AA flight attendants are great I will fly AA as often as I can because of Mary"
Pros: "-Efficient Boarding -Great flight attendants -Communicative Pilots (flight time, number in line on runway, etc)"
Cons: "Did not dislike anything on this trip."
Cons: "Unable to access the internet. It was American flight, not Alaska flight"
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "Pleasantly surprised by AA. I would definitely fly AA again"
Pros: "flight crew on my way to BWI were great!!!"
Cons: "american airlines does not care about the privacy of their passengers. even after several calls my information wasn't updated correctly and my flight confirmation was passed along to members who weren't even traveling. there was no in flight entertainment and in order to pick seats together i needed to pay extra (i thought i was flying with american not spirit) apparently the only way i can be helped is writing a letter to customer service which they will review within 10 business days. THANKS american for starting a war in my family and ruining my trip. unfortunate the crew is so awesome but the customer service is mortifying, rude, inconsiderate and completely mechanical. i dont ever intend on flying with them again unless necessary."
Pros: "Nice new Aircraft. Good service. Reasonable food."
Cons: "Seats have little leg room. Like most....thry pack them in!"
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "It got us there on time"
Cons: "No inflight entertainment on the longer flight. Uhgggg."
Pros: "The plane was new and nice looking"
Cons: "The flight was delayed. The crew was rude . Seats were not assigned until boarding NPILWL3B. Of course they give you the worst seats."
Pros: "The flight crew was exceptionally kind"
Cons: "I rarely check bags but this was the second time in the last few months that I have and they were both terrible experiences. Last time, on my return flight home from Phoenix, I was forced to pay $250 for my long sports bag, even though the tag to get there was still on it and my receipt showed that it was the standard fare and was bluntly told the other attendant 'didn't do their job.' This time, after my travel mate already checked in and payed for two bags, when we brought the bags to the counter to drop off, we asked for future reference what the procedure was for AAdvantage card holders to get their first bag checked free. Her response was that she couldn't refund our money. I told her I wasn't asking for a refund and repeated my question - how to do it in the future, to which she responded that we should have come straight to the counter without checking in but all accounts are different and she had no idea what his was. To her credit, she did warm up after that, perhaps she heard how abrupt and unhelpful she was being but it was unfortunate to start yet another airport experience with coldness at American Airlines"
Pros: "Have a great trip without any problems."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Pros: "Entertainment had many options with a few good and recent movies."
Cons: "I purchased Alaskan tickets, hoping for their legroom, baggage guarantees and excellent beer. Instead I got an American Air flight – one of their trusted partners. None of their deals carries over to AA. I guess I will pay closer attention next time."
Pros: "Fast boarding and left gate on time on a holiday"
Cons: "Felt cramped in like cattle"
Pros: "the flight was great and comfortable"
Pros: "I got home eventually"
Cons: "Wifi way too expensive compared to other airlines"
Pros: "The only thing to like was arriving on time."
Cons: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we ate before departure. Never again!"
Pros: "Got pretty much what I expected from economy."
Cons: "Lack of planning for carry on bags."
Pros: "How dark the flight was to sleep"
Cons: "Delayed flight"
Pros: "Roomy seat, great price"
Cons: "No ice in my water."
Pros: "The crew and the comfort"
Cons: "The entertainment"
Pros: "The crew was nice."
Cons: "The seats, in addition to being stationary, had little to no cushion in the seat."
Pros: "Crew was super pleasant and chipper. Passengers seemed to have a handle on how to board in a timely manner."
Cons: "Management could schedule time for maintenance software updates so as not to affect departure time. We were 20 minutes delayed."
Pros: "Nothing"
Cons: "Flight was delayed to 5pm. But left almost an hour early. Flight left without me. Not much notice to other passengers. Every airport display and the gate display said 5pm. Many passengers left behind"
Pros: "The crew was great, and the price cannot be beat."
Cons: "I really dislike the size of Frontier's tray tables, and the fact that coffee is not free. This specific flight also encountered a lot of turbulence, but that's not Frontier's fault."
Cons: "my car broke down on the way to the airport"
Pros: "Price"
Cons: "Flight was delayed 1.5 hours"
Pros: "I have a walker and it was stowed with the strollers. Was available soon after I arrived. Flight left on time and arrived early. Price was great, even with a few add ons."
Cons: "WIsh they had pillows. I need lower back support and had to use my son's sweatshirt. I will know next time."
Cons: "Cost too much for carry-on. Seats don't recline."
Pros: "Nothing"
Cons: "I had to pay for every little thing after I already booked my flight in advance."
Pros: "The staff were very pleasant"
Cons: "The seats are small and don't recline"
Pros: "I love flying frontier!"
Pros: "The crew was nice."
Cons: "The flight was delayed 2 hours. Then the gate was occupied when we landed and we had to wait again."
Pros: "Very pleasant flight."
Cons: "Having to pay for everything."
Pros: "Crew is amazing."
Cons: "Flight was delayed more than a couple hours."
Pros: "cheap flight"
Cons: "Carry on fees"
Pros: "The crew was very friendly and helpful. I would even say better than most I've dealt with"
Cons: "Frontier charges for everything including carry on luggage, seat assignments and beverage service. That's disappointing because I'd rather just pay a little more for the flight than be nicked and dimed."
Cons: "They give your only water"
Cons: "seats do not recline even a little... charge for carry on, ridiculous to pay $40-45 for 3 days of clothes for a funeral and to pay both ways then wait at the terminal when I had things to do......... paying for a sip of soda...again ridiculous..... MY BODY HURT SO BAD FROM THE LACK OF CUSHION IN THE SEATS the tray tables are a joke as well, my IPad didn't even sit on it, I had to hold it on all 4 planes for the trip. We were delayed at each end of the trip, 3-5 hours each time."
Cons: "I was charged an additional fee for an actual seat on the aircraft. In addition to this, I was charged for my carry on item."
Pros: "New plane made it more comfortable, but make sure you review Frontiers bag policy. They are now a nickel-and-dime business that charges overpriced fees for carry on and check in bags"
Cons: "there was a storm and my original flight was cancelled on saturday at 12:50 pm. ok i get it that happens. you could not get through on the phone to reschedule tho. was on hold for over an hour. had to go to the airport to do that. turned in the rental car. then told couldn't reschedule until Sunday at 7 pm. luckily i was staying with a friend or i would have had to take a taxi and get a hotel. then on sunday started to get texts saying the flight was late. it got later and later and then, you guessed it, it was cancelled again. rather than go back to the airport to reschedule, i booked a flight on another airline for the next day. can't get ahold of customer service to ask for a refund and don't want to drive 2 hours to the closest airport to ask for a refund so i guess i lost my fare, the extra i paid for my seat and for my luggage. do not fly this airline when storms may be an issue."
Cons: "The crew was fine. There was a problem with the fuel in Santa Ana, so we had to make a stop in Las Vegas to refuel which took nearly an hour to do. On top of that the airline issued no apology, no refund or voucher even though the flight was meant to be direct. The strangest experience I had ever had flying and (even though I said it last time), I seriously will NEVER fly Frontier again."
Cons: "I'm still at the airport"
Cons: "Should be in Denver right now. Still in Santa Ana because of delays."
Cons: "The fact that I got baited and switched on my first ticket purchased. I purchased 2 other flights on kyak after I purchased those I got an email saying my frontier flight did not go through and since I already bought my other two I had to purchase the flight to NYC which then ended up costing an extra 150$ dollars."
Pros: "Boarding Process was good. Take off time was excellent"
Cons: "None of the monitors would let you check in your baggage (no Frontier), forcing everyone to wait for the agent to clear in front. Almost put me in jeopardy of the 45minute rule. Very, very, very upset that frontier insists on keeping my prepaid baggage fee of $40 for a 2nd bag that I never used. I did this weeks in advance and expected snow. I still went, but no snow, so I didn't need my skis and therefore didn't need my 2nd bag. Frontier refuses to refund my $40. STUPID! STUPID ON YOUR PART. I am very upset to get duped like this. I will NEVER predo my baggage AGAIN. NEVER. NEVER. NEVER. Although everything else good, I would book on Southwest before I would book on Frontier again. Keep your lousy $40, because this will cost you much more in the long run. Tell your chairman, president this. STUPID. I also didn't like that the seats didn't recline. I paid more for a seat 3D flying from Orange County to Denver."
Pros: "The stewardess requested someone change seats with a man in the first row who had a problem with his leg. I changed seats with him and then, as it was policy, the stewardess GAVE me a drink and snack. I was surprised!"
Pros: "Crew was ok"
Cons: "I was on flight #266 from Orange county to Denver on Oct.1 Luggage came after hour & a half. Flight to orange county from Denver was late. Will never fly Frontier again."
Pros: "Clean, new plane. Courteous crew. Smooth flight from SNA to DIA with updates from Captain."
Cons: "Seats were extremely uncomfortable. One had to purchase a beverage (non-alcoholic)."
Pros: "The flight wasn't delayed 12 hours this time"
Cons: "The long layover in Denver and that I wasn't given a full refund for my flight there when I had to book with a different airline, nor was my $30 bag check refunded."
Cons: "Frontier does not participate/honor TSA Precheck Frontier charges for checked bags AND carry on bags Frontier seats do not recline"
Pros: "The crew was pleasant."
Cons: "Everything is am upcharge! Food, bags, seats... they even charge for all beverages and ask for a tip on top of it. The seats don't recline and tgere is no entertainment. I will not fly Frontier Airlines ever again. What a disappointment."
Pros: "Crew and pilot were friendly and helpful."
Cons: "I was on a small plane initially, seats were a step up from folding chairs. When I made my connecting Th seats were equally uncomfortable. I am an average fit person. This was a terribly uncomfortable flight as a result."
Cons: "I didn't enjoy how the ticket is cheap online but they get you in the end by charge for your seat and luggage ( even carry-on)."
Pros: "Nothing..."
Cons: "I will never book Frontier again. Uncomfortable small seats and im small! No entertainment and half a rude, sleepy crew. luggags charge to carry is higher than checking. American airlines from now on."
Cons: "Seats are very uncomfortable."
Pros: "I like a free water or a small snack"
Cons: "I like to have a Free water and 1 little snack"
Pros: "Some things were standard and up to expectations."
Cons: "The airline pumps flavored air into the cabin. They nickel and dime you. The seats don't recline unless you upgrade. They charge for carry on baggage. They charge for water and snacks."
Pros: "Bar/food menu bundled The food wasn't good but concept was"
Cons: "Nothing to read watch or listen to"
Pros: "The aircraft staff and ticket counter staff were friendly."
Cons: "Our flight was delayed 30 mins and then when we arrived at our destination, we had to sit on the plane for another 30-40 minutes because there was no crew available to guide the aircraft in and connect the skyway. its been a while since we've traveled Frintier, and now I know why. Super cheap seats, tray table (or lack thereof), and the buckle and dining on seats, luggage, carry on is absurd! They have done a complete overhaul of their brand from when I used to fly them more regularly."
Cons: "Unfriendly baggage policies will make you feel ripped off. You're better off paying higher prices with a better airline such as Southwest or Virgin America because with all the baggae fees and surcharges you're gonna pay the same price or higher than the other airlines and you'll have absolutely NO comforts. You get what you pay for, but with Frontier Airlines you get LESS than what you paid for..."
Cons: "The fact I had to pay for my check luggage - $30 going and $40 coming home. It is the only direct flight from SNA to DEN."
Cons: "Nickel and dime you at every opportunity."
Pros: "Seats did not recline, so no one flopped back into me."
Cons: "I had a window seat and asked if I could switch to an aisle. There was an upcharge for switching seats. No food or drinks offered free."
Cons: "No room between seats; very uncomfortable"
Pros: "Evertytging ran very smoothly. Got loaded early and got to Denver early which is always nice when traveling with a 3 year old."
Cons: "Turbulence coming into Denver was a bit bumpy. Made my niece nervous but I understand is common in denver."
Pros: "The flight was short!"
Cons: "I am shocked at how Frontier has downgraded to uncomfortable seats, no entertainment, envelope sized trays, and charging for extra for everything!! So disappointed=("
Pros: "The staff were great. Boarding was also fast"
Cons: "Had to pay for carry one, not comfortable"
Pros: "Everything with the flight went pretty smoothly, no better or worse than I'd expect from any airline."
Cons: "Charges for everything. Even selecting a seat -- ANY seat -- cost additional money. Those charges were different coming and going. I couldn't plan for cost until after buying the tickets. The policies were not terribly clear when specifying what kind of carry-on bags would incur charges. So, rather than risk paying even more at the gate if my small bag constituted a carry-on, I just paid the extra money for a carry-on. As my father and his childhood friends used to say in their neighborhood games with special rules: Learn as you lose."
Pros: "The plane was clean and on time"
Cons: "This was without a doubt the most uncomfortable plane anyone in our family has ever been on. Not to mention that the size of the trays was completely useless, in addition to chair is not reclining at all. And no legroom whatsoever. We felt nickeled and dime did every turn paying the highest fees for baggage of any airline we've ever traveled, on top of only being able to bring one carry-on, and having to pay for any kind of beverage or snack on the plane. The staff was neither friendly or rude, I would say ambivalent. I don't normally leave negative reviews – but I will avoid frontier in the future. ( I apologize for the typos – I have dictated this on my phone, and the system is not allowing me to correct them. )"
Cons: "Spirit Airlines is the absolute worst airline to fly on. The planes are old and uncomfortable. The flight was not on time and they charge you for snacks and drinks which should be standard."
Pros: "The crew was great"
Cons: "The seats could have been comfortable"
Pros: "Not much"
Cons: "Add on fees - feels like a scam. Should have flown SouthWest like I usually do."
Pros: "Utilization of Kiosk, check-in, boarding, crew, and pilots. The seats were clean, too. Thank you very much :) !! Flight was also on-time for departure and arrival at destination. * In the Review, put my name as Anonymous. Thank you."
Cons: "Prices for beverages, food, and/or snacks are extremely HIGH! $3 USD for a 12 oz. can of pop OR WATER (16-20 oz) ? ! ! $7 USD for a 5-6 oz bottle of wine ?! The prices are ridiculous!! You can't get water to cry with or if you were on fire. Upon viewing your menu, there is a "bundle" for three or more items. This IS NOT a bargain. You decrease the price by a dollar is nothing. It appears to be overly enrichment and a rip-off. I know that you're in business to make a profit. But dayumm!! REALLY??! You all are certainly taking advantage of your customers. There may be either a continued decrease of purchases or none at all. I noticed that there weren't many purchases in relation to the number of passengers on board at the time. BTW, the price paid for the single bottle of wine ($7 USD) is what it costs for the 4-pack, if not less. A person can purchase 750 ml or 1/5 gallon for the same amount or less (i.e., $5 USD + tax). This is wrong and obliges passenger to make a grudging purchase out of necessity. Have you ever been thirsty before? Can't have water to take medications without spending large amount of money. You can't even get tap water or courtesy cup of water / ice. What type of mess is this? $50+ bag check fee is horrendous!! Your competitors are much cheaper. Please add more cushion and room to your seats. Had this flight been more than 90 mins., I'd be making a trip to the hospital instead of home."
Cons: "I will never fly Spirit again. The prices of baggage and seat selection are ridiculous"
Cons: "Dirty Seat doesn’t recline Seat doesn’t have head support on sides No movies No phone charger Small food tray Poor food choice No free water"
Pros: "Efficiency"
Cons: "Crowded & uncomfortable"
Pros: "Price"
Cons: "Seats too small. Didn’t recline"
Cons: "Having to pay for carry on baggage."
Cons: "I didn't make the flight but was still charged. Did y'all not get the memo that there was a storm?"
Pros: "the affordability and the friendly service.. easy to reserve on line..."
Cons: "cramp seats, the price for the food snd drinks...."
Pros: "Departure and arrival were early"
Cons: "paperless boarding did not work - there are more android users than iPhone, yet, the barcode does not show up on e-boarding pass on droid phones. Also, Spirit forces people to sign up for an account to get e-boarding pass. This was not the case with my AA flight the previous day. Tray tables were on a spring so anytime the person behind my lifted it, it snapped and startled me as I was trying to sleep. Crew did not make curtsy announcement asking parents of children to silence electronic devices so there was lots of kid music, beeping, and general noise that even my earbuds couldn't cancel out."
Pros: "The value is good if you can manage with a small carry on"
Cons: "The spirit plane was not delayed getting to FLL. The plane took too long to clean which delayed take off by 25 minutes. They did not make up any time in the air. 25 minutes late for arrival"
Cons: "I went to the airport 35 min before the flight left with no luggage. I was told that Airline policy is to cutoff at 45 minutes and so they did not give me a boarding pass. I asked for alternative arrangements. They said that they can give me a ticket for a flight 48 hours later. They also said that they do not partner with other airlines so they cannot help. I purchased a ticket with another airline and left a few hours later. The staff told me that this is an everyday occurrence. Policies are fine but the staff should provide alternate solutions."
Pros: "Flight was clean, not crowded, seats were comfortable. Flight was on time."
Cons: "Nothing"
Cons: "The baggage "stuff" is so confusing. Really, charging for carry ons, come on that is crazy. It is presented in poor fashion."
Pros: "If you want a seat that reclines, it is $100 more. Carry on luggage $59. Ridiculous fees"
Pros: "Horrible airlines. Worst experience I have ever had flying. Terrible Costumer Service. Hidden costs everywhere. I will aggressively spread the word for people to not use this airline."
Pros: "Nothing"
Cons: "Rude"
Cons: "Delayed without any explaination or warning. They didn't even change the screen to show that it was delayed."
Pros: "The crew (very lively, interactive, attractive)"
Cons: "Seats were horribly narrow."
Pros: "This time spirit left on time. Staff was friendly on second flight."
Cons: "Uncomfortable seats. Felt like a sardine. Mini tray barely large enough for anything. Pay extra for everything except your own body. nitnsure if saving 100$ was worth the experience for me. My back was killing me after the flight. Unless flight saves 300 or more and is less then 2 hours I don't think I can do it again. Get what you pay for, and the concept is great but not sure that's a way I want to save money. Some can't afford more or on a tighter budget so I understand this review is biased. I would say in the end that my only complaint with them would be my first flights crew was rude a bit and plane was delayed over an hour not due to weather. Since Spirit is known for being late.. well. Another unsettling thing was on both flights absolutely everyone was very young. From gate to pilots. All in their 20s it seemed. Not sure if I am comfortable just with pilots on bigger planes being so young.."
Pros: "Superb airline service"
Cons: "Abysmal Kayak service. Very poor website design."
Pros: "Nothing! Spirit airlines is the worst!"
Cons: "They canceled my flight without warning and did not notify me until I was checking in. They stated I should have received an email. Email didn't come until 0820 for a flight due to leave at 0835. No other flights availiable that day? It was 0630 when I was checking in! Unwilling to give partial refund to allow me to fly home with them and just purchase a one way ticket with another airline. Avoid at all cost. Their cheap tickets aren't worth the hassle! Will never book with them again!"
Pros: "Very quick and easy to board"
Cons: "Charges for every little thing. Customer service wasn't the best going to Florida. Extremely uncomfortable seats"
Cons: "REFUSED BOARDING DUE BEFORE 15 MINUTE MINIMUM: MISSING GATE AGENT"
Pros: "Flight was on time. Crew nice & friendly."
Cons: "You have to pay for everything and the brand says it's the cheapest flight you can find because you don't pay for snacks, drinks, etc. Southwest is still by far the best even offering cheaper flights which include Luggage without additional cost."
Pros: "With all the hidden associated fees such as having to pay for all beverages and snacks, they charge you more than any other airlines for your checked luggage and the allotted weight limit of your luggage had to be 40lbs vs the 50lbs with other airlines. Additionally, they do not include the international taxes and fees when traveling internationally so you incurr that fee when leaving the country. By far the worst airline!!!!!"
Cons: "With all the hidden associated fees such as having to pay for all beverages and snacks, they charge you more than any other airlines for your checked luggage and the allotted weight limit of your luggage had to be 40lbs vs the 50lbs with other airlines. Additionally, they do not include the international taxes and fees when traveling internationally so you incurr that fee when leaving the country. By far the worst airline!!!!!"
Cons: "Beware! This airline charges $55 for a CARRY-ON, each way. That essentially means that the ticket price is $110 more expensive than what is cited at purchase. Also, the check-in process was terrible."
Pros: "My flight got canceled after being delayed for more than 5 hours. I called the Airline and still haven't gotten a reimbursement, or a voucher or anything. I understand things happen, but the poor accodomation and response from the spirit airline have been unprofessional and unresponsive."
Pros: "Nothing"
Cons: "The flight was delayed with no reason given, the tray tables were too small, the seats were too narrow"
Pros: "We were off the plane and out of the door incredibly quick"
Pros: "Flight attendants were not friendly AT ALL. Baggage fees were highway robbery. Charging for a carry on?! Charging an extra $55 for a bag 3 pounds over the 40 pound limit?! Absolutely ridiculous. Never. Again."
Pros: "I knew what to expect as far as luggage pricing and snacks. I boarded close to last and there was enough room for my personal item in the overhead compartment. I spoke to the flight attendant about moving to another seat if it wasn't occupied. She was pleasant and arranged for me to move before take off."
Cons: "The only thing I didn't like was my seat didn't recline. Also, a group of about 20 spent the better part in the aisles moving from seat to seat, row to row. The flight attendant said something to them but they never really dispersed. The flight attendant then sat in her seat and read a book while the passengers continued to congregate in the exit row."
Pros: "Military friendly"
Cons: "No plugs for charger"
Cons: "I cannot believe Spirit charges $50.00 to check a carry on in addition to a checked bag. any other airline I would never pay for a carry on. I understand the airfare rates are low but they make it up in luggage fees. My checked in bag was overweight and I was charged another $55.00 on top of the $50.00 fee. I will never fly with Spirit because of this."
Cons: "I will never fly Spirit again. Charging $55 for a carry on is the most ridiculous thing I have ever heard of. My $180 flight turned into a $290 flight. And when I tried to pay for my carry on ahead of time online it said my confirmation code was invalid. Be more forthcoming with your prices"
Cons: "The employees were terrible, inflexible, uncouteous, and fake! I'm both Baltimore and Fort Lauderdale! It was my wife and mine birthday and it was the worst flight experience of my life. We will never fly with Spirit again. Maybe you guys want youre employees to have these characteristics, but if you dont, you should really review the employees and practices of your company. We were charged an additional 100 for a bag...on my birthday!!! Thx guys for being so bad that we can actuallybappreciate good airlines."
Pros: "Flight delayed several hours - and the new departure time changed several times - due to a pilot rest requirement in Detroit where the plan was originally. Otherwise flight was fine -- cabin crew very pleasant."
Pros: "It was on time."
Cons: "At this time I am struggling with not using spirit airline again. Their business strategy of attracting people with low fare and then cut their throats with hidden fees seems to me like a fraud."
Cons: "Everything niot good that all"
Pros: "There were no delays or malfunctions. The flight was smooth and on time."
Cons: "The food/snack options. The amount and/or limited amount stocked."
Pros: "Price"
Cons: "Being charged for water"
Cons: "uncomfortable seats/no leg room/ no minimal sustenance offer gratis- water."
Cons: "When we arrived at the airport the flight was posted on the aiport depatures board to leave an hour late. This information was never updated, although departure was actually delayed almost two hours. No Spirit personnel were ever present at the departure gate or elsewhere in the departures area to provide an explanation or answer questions, nor was any information whatsoever posted at the gate at any time. Once passengers were on board and the plane was about to depart, the pilot did give a short explanation, adequate but tardy. I know Spirit is a low cost airline, but keeping passengers informed about the status of a very much delayed flight Is a basic service that would not cost much."
Pros: "I liked the choice of Big Seats. That was probably my best purchase for the flight. The crew was friendly and helpful."
Cons: "I didn't like the flight being late. I know these things happen, and part of the problem was the fault of the ground control people at LAX. For our flight to late because another airplane was blocking the jetway is poor management. Also, I know it costs a penny or so to transport soda on the airplane, but since very few people made purchases on the flight, it made no difference. So I think you could cut back a little on the idea of making the traveler pay for every little thing. The sodas are going to be there either way."
Pros: "Not much of anything"
Cons: "Every Spirit fight that I have taken has been delayed majorly impacting my trips. The first making my family miss one full day in Miami after the flight was delayed twice. Yesterday my flight was delayed over two hours for crew issues. I understand weather issues, but there should be some accomodation made when it is entirely the airline's fault. I witnessed one distraught passenger try to get assistance when the realized they had left his daughter's medication on the plane after leaving the plane. The gate agents were sort with him, not helpful in any way. They did call for a supervisor who showed up with a lollipop in her mouth. So unprofessional. I could go on, but I won't. This is a low cost carrier, with fares seemingly lower than their competitors but make sure to consider all of the fees before buying your ticket. Chances are the price is close to another carrier."
Cons: "Needs more handicap assistance"