Terrible customer service
Thifty, Budget .. and all rental car companies are unethical in Mexico. They make the booking through american companies like Kayak, Priceline, Orbitz.. Upon arrival to Mexico and other latin American destinations there is a standard plot "we do not to have what you have booked "customer have not returned the car" like BS ...and always sells to much more expensive product and services and taking advantage. The American CEOs for the rental companies need to crack down on this malpractices.
Pros: "The seat was comfortable."
Cons: "There was utter chaos at pre-boarding. The snack was tiny. A flight attendant was rude. My seat assignment was changed without my consent."
Pros: "Never using this airline again"
Cons: "Horrible organization"
Pros: "The flight was delay about an hour, on board. The crew was great. No entertainment on board. Good complimentary bar."
Cons: "Being on time"
Pros: "On time, friendly staff"
Pros: "Everything was, excellent, especially all the staff, both ground and onboard."
Pros: "Food quality"
Cons: "Service of drinks."
Pros: "The time we take to aboard"
Cons: "The space between seats"
Pros: "Crew nice."
Cons: "Check in very long. Boarding slow. Check in our carry-on’s even though there was plebty if room in the plane"
Cons: "Fue un viaje , sin ningún problema satisfecho sólo con algunos detalles en cuestión de equipaje no se si son los trabajadores de la aerolínea, ya que mis maletas sufrieron varios daños las 4 q traían espero la aerolínea preste más atención en estos detalles ."
Pros: "Same as my previous answer"
Cons: "Same as my previous answer"
Cons: "Should have bilingual people working there"
Pros: "The time, wasn't long flight"
Pros: "Boarding was ok, but I was traveling on business clas and service, seat comfort, and food was really mediocre."
Cons: "My seat had the arm rest as well as the cup tray all cracked. Service by the crew members for the business class paxs was really mediocre and very poor."
Pros: "The plane had TVs for each seat. The seats had a footrest! Service was awesome."
Pros: "The service and attention to the customer"
Pros: "Great service! Clean plane, punctual, personal t.v."
Cons: "On my way back, it took long time to check the luggage in I was seated almost at the end. No personal t.v."
Cons: "No option for movies or chance to charge the cell in the plane."
Pros: "I like the most the VIP. Lounge. The services were excellent. The beverage and. Food. No complaints. Happy to spend 4 hours. After this experience finally my flight back to Miami. I paid $ 49 for a premium economy seat 6A. I'm 6 feet. Best choice. No problem. In general a good experience"
Cons: "The food. Was so-so"
Cons: "I needed assistance and it was kindly provided"
Pros: "Flight attendants were nice and helpful. Food was great."
Pros: "The dinner was amazing. Best meal I had on a plane."
Cons: "The flight was 2 1/2 hours late. The information provided by the people on the gate always change. There were people on line, and other flight was asigned to the same gate. Confusing and tired. The people on the gate were stressed out, I believe, because they were not very kind."
Pros: "Personal at the check in desks were very nice and helpful. Seats in the air craft were comfortable. Flight AM to JFK was great! I had 3 seats blankets and pillows to my self."
Cons: "That there was nothing ales but peanuts for a snack. I don't like peanuts. I understand that it was a 2hr flight, but I was tired and would of loved a blanket and they didn't have any. Flight AM to JFK again only one choice for breackfast, so I tried it, eggs w string beans and black beans. Did not like!!"
Pros: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Cons: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Cons: "I was flying to MEX from LAX and i had to get through customs which took a long time, but got to the Aeromexico ticket counter to get my boarding pass and they told me that they start boarding 45min before departure time and I got tot he counter at with 35 min to departure and they told me that I missed my flight and had to buy another flight which was two hours later. I don't understand why they couldn't let me through or hold for me. It ruin my ground transportation reservation which I had to reschedule. The whole thing was frustrating and cost me more money that what i thought i was saving."
Pros: "No Kosher food option is unfair and not right."
Pros: "inflight entertainment"
Cons: "As they tend to do, three flight delays and changes, totaling almost seven hours with no communication from the airline, leaving all passengers in the dark, no customer service, no one to answer the phones, etc. Long lines to find out no info available, flights taken off screens, no updates. Waited in the Airport from ^ am for a 9 am flight, which finally left at 4 PM. No vouchers, no nothing!!!!!! The customer service would be rated poor if they had any at all"
Cons: "Pilots were late to flight...m"
Pros: "I slept well."
Cons: "The a/c could've been a little colder."
Pros: "All the movies And tv shows"
Cons: "The most uncomfortable chairs and a long boarding process"
Pros: "Everything was great"
Pros: "Crew was nice"
Pros: "attention, meal with wine, on time"
Cons: "I got the last seat on the plane, and it smell pee all the way. Disgusting."
Pros: "Everything is better, from aircraft to service to food to the fact that they don't charge for everything. And yet, they are successful. Aeromexico is a great example of a great airline."
Pros: "Entertainment system is excellent"
Cons: "Movie choices were average. More new releases."
Cons: "The screen on my seat didn't work so I couldn't watch any movies. Crew was late arriving so we departed late. Check in procedure in MEX for connecting flight is a NIGHTMARE."
Cons: "Kayak DID NOT reserve a seat for me and I was put on waitlist-even with a purchased ticket."
Cons: "I am still waiting for my connection in Mexico City as the flight was 2 hours delayed in NY. I am missing a big family event due to inneficiency."
Pros: "At least they put me up in a nice hotel and paid for transport"
Pros: "Chairs where comfortable"
Cons: "LACK OF COMMUNICATION OF DELAY, BAD ATTITUDE FROM CREW, OLD PLANE AND ENTERTAINMENT SCREEN NOT WORKING"
Cons: "Ever since Delta acquired Aeromexico the airline went from good to really really bad. The flight attendants are rude and entitled, the service during the flight is non existent and overall how the airline manage itself leaves much to be desired. The worst thing about all this is that the fairs are expensive and the price is not worth it at all."
Pros: "The crew onboard was fantastic. The food was pretty good as well"
Cons: "Seat are extremely uncomfortable they are too small"
Cons: "Flight was late for no apparent reason"
Cons: "the pilot gave us a hard landing in Jamaica"
Pros: "Quiet , comfortable cabin and crew was quick to board everyone"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Pros: "Boarding very well done."
Cons: "One of the crew was unhappy."
Pros: "I was able to sleep comfortably, even in the middle seat."
Cons: "Not been in a middle seat"
Pros: "We got to our destination safely and sooner than expected!"
Pros: "Excellent seats and early arrival"
Cons: "Lack of food choices or entertainment"
Pros: "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
Cons: "Would've been nice to have had an eye mask / blankets on a red eye flight..."
Pros: "My overall experience was good, but the ticket said one gate, and I boarded through different one. But I guess that's the airports fault."
Cons: "Everything was good."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Cons: "Too much delay"
Pros: "We arrived 40min earlier than expected"
Pros: "On time, clean airplane"
Cons: "Boarding system very odd"
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Pros: "Comfort on board, entertainment system"
Cons: "Older plane than on the way to Paris, did not like so much the food (except main course)"
Pros: "Old plane with new seats. The exit row window seat — which they rate as a preferred seat was terrible as the exit door sticks into the plane and takes away your room. And the seat doesn’t recline - they forget to say that."
Cons: "New Airplane"
Cons: "Jetblue Have a miserable attitude to their customer"
Pros: "There was air to breath."
Cons: "Having to check a carry-on bag, then finding out there were multiple bins empty. What compounds the lie; now that we are on the ground, the ground crew cannot remove the checked luggage due to weather. Now I'm stuck without anything! No one at American want to help me out of this situation."
Cons: "Tecnical problems dellay no good american arlines i dont recomended"
Pros: "Customer service, boarding and service onboard were excellent."
Pros: "Hostesses were great. And pilot landed safely"
Cons: "Stayed too long on the jet way. No available gate"
Pros: "On time and pleasant staff"
Cons: "Delay and bumpy landing"
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Cons: "LATAM is an absolutely horrible airline with horrible customer service. They changed the itinerary more than 3 times. I contacted KAYAK to help and you (KAYAK) did not help stating "that is the Airline's fault". This may be true. But if you are going to take my money for the tickets, please also take the time to address my concerns and solve the problems created by the company that you work with."
Cons: "Delays, not helpful staff, not even a meal for a 5+ hr flight. No headphones available. All of this after American Airlines delayed flights and caused us to miss connecting. A whole night delay with no luggage because not one American Airlines staff could step up and help us. It was easier for them to be lazy and say “I know how you feel”. Never Again American Airlines"
Pros: "The crew were friendly and helpful."
Cons: "The plane was incredibly old and outdated. There were no plugs for power/charging, there were a few tiny screens scattered around for one movie as entertainment. It was so uncomfortable to not have individual screens for entertainment. The food was awful. I would not want to take this flight again."
Cons: "No TV nor entertainment of any type. Food choice terrible. I am allergic to shellfish and the other option was pasta which I don’t eat. Had to feed on two cups of nuts... really mediocre."
Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Pros: "Finally taking off"
Cons: "Being stuck on the runway"
Pros: "Their service is useless. Processes are in need of a major overhaul. They have become too big for themselves and have not adopted the customer-centric value that prevailing companies have incorporated and are implementing. I predict that they will not be around in the next 10 years if changes are not made."
Cons: "Kayak should be more particular who they partner up with as being more selective will bring more value to your brand."
Cons: "Massive delay. Waited over 4 hours to get on plane and more wait time on the tarmac. Unhappy flight attendants"
Pros: "Nothing, worse customer service also"
Cons: "Everything, we lost our connections, they didn't help us out with our next flight"
Pros: "Great choices of movies and the system was good"
Cons: "the food was awful and the crew seemed stressed out and not flexible at all."
Pros: "Great service by flight crew"
Cons: "Seat cushions"
Pros: "Arrived early and flight wasn't packed."
Cons: "Food is horrible Change seats without notice"
Pros: "Smooth flight."
Cons: "Could have picked something better to show."
Pros: "On time"
Cons: "Lot of movement"
Pros: "The flight was cancelled. There was not pilot"
Pros: "Movie was free to watch and seat had usb to charge my phone."
Cons: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we picked up something to go changing planes in Dallas. Never again!"
Pros: "Kind and attentive crew"
Cons: "Was a bit delayed"
Cons: "Entertainment was boring"
Cons: "First of all, we got on plane on time but had to wait 1h and 15 min to take off!!!ok that's the airport!!!They didn't even welcome us in plane.No food at all!Coke in plastic cup?Just this?No smile, not a blanket even air condition so strong!!!The manager of American Airlines should try to fly with Greek companies!And I don't mean with Olympic airways in Onassis time(with Coco Chanel suits the hall crew) but I mean now, in poor Greece's Aegean air which again and again wins the price of best airliner in Europe..Service, crew, foooood!!!Polite people..Blankets!!! I feel sorry for American Airlines..Ok we landed safe..Thank God, that's something..."
Pros: "the plane is big and confortable"
My flight was supposed to be started at 7 am but that was keep delaying first due to foggy at arriving airport, then operational issues, then crew difficulties. They postponed to 1pm. I was supposed to land at final destination at 1pm but due to delays and missing connection flights I landed at 11:30PM. That to I was sitting way back separated from my wife and next to restrooms (with bad smell), where I booked for business class. I reserved expensive resort for a night at final destination but that ended up me sleeping for that night. Next day I had to work and my entertainment was lost. My whole day was ruined, and disturbed. Lost lots of comfort and money.
Cons: "Bigger seats and warmer cabin"
Cons: "Over 2 hours delayed for no notable reason"
Pros: "Good plane, seats are OK even though do not recline that much"
Cons: "Crew in the airport and in the plane not friendly, very long delay (3h) and not even a drink or something to eat whilst waiting, no excuse for 3h delay from crew when boarding/leaving ..."
Pros: "United has done a lot to update and modernize their terminals. Easy access to food, charging outlets, comfortable seating, and an open atmosphere made my layover quite pleasant."
Pros: "On time"
Cons: "Worthless entertainment system"
Pros: "Very fast and efficient"
Cons: "The flight was delayed for 3 hours, also the personal at Newark airport was a little bit harsh and not very helpful, I do not care about any compensation, nevertheless the personal has to treat better to the clients"
Cons: "I have a carry on bag. & when I was boarding the bag was checked because there wasn’t enough overhead room. I was in back of plane & there was plenty of room. I think you should be more careful about space deciditions. I bought specific luggage so I would’ve to check it!!!"
Cons: "Flight delay ,almost two hours. Have a chance to change to another flight with empty seats , not alowed"
Pros: "We were actually a few minutes early. No complaints."
Pros: "Went smoothly"
Cons: "Miserable seats. Inadequate overhead storage - I was forced to put my only carry on, a day pack, under my seat making the small seat and foot room even more uncomfortable."
Pros: "Decent Crew! Good in flight beverage service and comfortable seats"
Cons: "I wasn't able to check-in from my phone ( United is stuck in 1980's) Forced me to use Ticket Kiosk at Airport. Wouldn't print out a boarding pass and wanted ticketing agent to verify my luggage. I had an empty backpack and a small laptop case, she told me only one piece allowed, seriously?? She made me put my laptop in my backpack and the carrying case as well. The boarding pass didn't assign a seat to me and told me that I have to get another boarding pass at gate.. Simply unacceptable. I am a frequent flyer with Frontier and Spirit pirit, thanks to those Airlines which never treated me bad and gave me hassle like United did. No more United for me ever. WiFi was advertised but never worked inspite of me wanting to pay for it."
Pros: "Comfortable and on time!"
Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."
Pros: "Food was great!"
Cons: "Drinks took a while to receive after takeoff."
Pros: "Amazing staff"
Cons: "Uncomfortable seating"
Cons: "No leg room so very crammed uncomfortable seating"
Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."
Cons: "Flight was delayed for man hours. First Class cabin was a disgrace - old seats, no padding, plane appeared dirty."
Pros: "Everything was okay."
Cons: "No complaints"
Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"
Pros: "Safe Flight Awesome Trip in & out"
Cons: "No sunshine"
Pros: "I loved the fact I didn't get beat up and dragged off the flight"
Cons: "I didn't like the fact that I didn't see anyone get beat up and dragged off the flight"
Cons: "Charge for carry on Middle seat No full can of beverage"
Pros: "Courtesy of crew."
Cons: "Left late. Arrived late. Bumpy flight."
Cons: "Basic Economy tickets are a joke. They are no savings for customers just added restrictions and an overall unenjoyable flight experience as you are being surveillanced by every United associate to ensure you pay for a carry on bag. United and Spirit airlines are now one in the same. United hasn’t suddenly introduced lower fares than before, but rather is reducing the benefits that come with the most basic fares."
Pros: "Very normal. The crew was professional."
Cons: "Our seta were separated by two rows."
Pros: "The flight was fast."
Cons: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."
Pros: "Great flight attendants!"
Cons: "UNITED employees are very rude"
Pros: "The flight was smooth"
Cons: "The seats felt stiff"
Pros: "Crew was nice"
Cons: "Didn't like the fact that you had to pay to watch movies"
Cons: "WHEN I TRIED TO SPEAK WITH AGENT SHE GAVE ME A QUITE THE LOOK SHE DIDNT EVEN RESPOND.."
Cons: "What ever happened to leg room? And I know that real food is a thing of the past on airplanes, but at least Jet Blue provides snacks that occupy more than one mouthful"
Pros: "I had 2 awesome flight attendants, Scott and Rico. They were friendly and I talked to them for a bit. I think that they didn't have to help me with what I needed, they just smiled and said yes. I didn't have anyone in the middle seat, so I had plenty of room. I was very comfortable and had a good flight."
Pros: "Very efficient boarding at the gate"
Cons: "Tight seats. Slow service on the flight."
Pros: "Nothing.was a terrible flight"
Cons: "Everything , delays , poor food , was horrible"
Pros: "Flight attendants seemed happy we were aboard"
Pros: "The wifi entertainment was great."
Cons: "It was really hot in the flight. I complained to the flights attendants about the temperature a couple of time and the nothing was done about it. One flight attendant replied that she felt cold. The gentleman next to me also complained about the temperature and nothing was done."
Pros: "The boarding and the landing"
Cons: "The AC wasn't cooling and it was hot the whole flight. Nowadays most airlines charge for food but on long flights they give you a complimentary meal. Not United."
Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Cons: "To be fair, this is my third flight of the day, so I am very tired and this was the smallest aircraft of the trip."
Cons: "The flight was delayed by 2 hours"
Fresh food for sale, not everyone likes chips and coke. Seat mechanisms not working,
My Spanish is weak and it was a problem when their website glitched and duplicated one of my passenger’s names. Customer service was poor to correct it.
Slow and cumbersome boarding. Failed to properly organize the waiting line
Cons: "What I already mentioned you make my travel a nightmare"
Cons: "people completely ignore social distancing when boarding and deplaning. Not enough emphasis is made on this."
Pros: "Flight attendants were friendly But people at checking in are really mean. Nasty people you should get another people with better trainings, etc. They were asking personal questions and abusing just because of their power. Not good at all, one on the worst experience"
Cons: "Personal at checking in. They have the worst attitude ever"
Pros: "On time fight"
Cons: "Service airline should serve a least water to the passengers with charging them for it"
Pros: "I got safe and sound"
Cons: "Luggage policy $60 per checked luggage is extremely high, other than that at the México airport this airline do not pro use an international booth, so, make this a 90 minute lune with zero help from airline crew to even guide travelers, bad experience there, luggage damaged when came..... zero response from the airline. So in a nutshell is a very high priced airline with bad service"
Cons: "Follow the rules "Social Distance" The flight was completely full. People sitting 3 in a row. We felt very unconfortable"
Cons: "Hand sanitizer and temp check at gate. I watched a crew member pick her nose."
Cons: "Have electric outlets, seats too tight, have beverage service"
Cons: "The airport reps were not at all helpful and my flight was changed to noon vs. The one I purchased."
Cons: "Very little leg room"
Pros: "Las aeromozas muy secas y déspotas. Los asientos duros a pesar q viaje en salida de emergencia"
Cons: "La distancia entre asientos es RIDICULAMENTE justa, y no se diga cuando el pasajero delante se reclina, no sean pichicatos con el espacio...."
Pros: "Great crew- fast boarding"
Cons: "More comfortable seats"
Cons: "I’m very surprised for the poor service.and hold the people inside the plane for an hrs before departure iin Mexico City and Guadalajara. You have to work harder to your personal goals. For good service."
Cons: "Not pay to much for my luggage"
Pros: "I love Mexico the people the food"
Pros: "Like how they offer family boarding with kids."
Cons: "Their flight service crews and counter workers need some customer relations skills."
Pros: "The crew never offered me a drink but they offered everyone around me"
Cons: "No water on any flight. Terrible customer service. Will never fly with them again."
Cons: "I arrived at the airport on time, I had Mobil check in, went to boarding, waited for my turn. after an hour, my docs were check. then I found out that I had lost my coding form. I was directed to immigration to get a replacing form. On my way back, the tripulation didn't let me inn. I was 15 min. b"
Pros: "The seat was awful! No cushion at all. Very old like you are sitting on a piece of hard wood for 3 hours. Causes unnecessary back pain. No leg room or arm room. Won’t travel Volaris again."
Pros: "The crew was very nice & everything was very clean."
Cons: "The menu options was very vague and everything was so expensive. The only thing that was free was a cup of water. They could definitely improve their menu"
Cons: "Our flight was scheduled for a day before the day we actually left, so we went to the airport the day we were supposed to leave just so they can say our flight was canceled, we had no heads up before that, the airline had to give us tickets for the next day."
Cons: "Yes it could be better travel to complicated on Volaris"
Pros: "New plane"
Pros: "Changed seat easily."
Cons: "Flight was late, little organization at gate, seats so small you hit the seat in front of you so never comfortable, no complimentary food and drink, extremely loud airplane noises throughout flight."
Cons: "vender mas cervesa"
Cons: "Gate decision because we had to wait until last minute to announce"
Pros: "On time, clean and fairly new aircraft"
Cons: "Entertainment, food choices on board, boarding staff"
Cons: "Checking bag process. Flight crew was rude and short."
Pros: "The plane was great and so was the flight. I like that they save the overhead compartments for the people who are sitting in those seats."
Cons: "It would be good to be able to charge my cell phone on board"
Cons: "That delaeyd my lagget and i lost my flight to dallas and they didnot healp"
Cons: "This flight was cancelled. They sent me an email asking me to call a phone number to get re-booked, but the number was unavailable for the two hours after the email was sent, and then when I finally got through later in the evening, I waited on hold for an hour, nobody picked up, and I eventually needed to move on with my life."
Pros: "Again, good time and no delays."
Cons: "Sitting in the first row was a bit difficult. Could not sleep, the crew made so much noise. My handbag had to be put in the bin, I asked for it to get my pen to fill a form out for immigration. Because I don't like to stand up while the plane is flying, I put it under my seat. One of the crew made a loud comment that I was hiding it. I did not appreciate that at all."
Pros: "We arrived early"
Cons: "Our carry-on bags were over 10 kilos so we had to pay for our carry-ons. We had to pay for 1 water and 1 juice. The seats are so tight my knees were digging into the back of the seat in front of me."
Pros: "Both ways the trip was good. Fast service on Bajío Airport and back to Tijuana. Wait time was as expected on normal basis but fast service on checking in and out."
Cons: "Like every airport they over charge on snacks and food"
Cons: "The thing that I don't like is that you guys don't offer good food just snacks, and seriously that is no enough for the prise that the costumers pay for. This is just a comment, I hope you guys do something about it."
Pros: "I liked nothing, literally nothing."
Cons: "Between almost making us miss the flight because they couldn’t identify or scan the boarding passes THEY printed out (which were just little stickers on the back of our passports with no information), the flight was over 45 mins late! Additionally, the pilot said it was flight 911 to Los Angeles and then laughed and corrected himself to flight 900 - are you serious? Not a joke."
Pros: "The aircraft seats were nice. The departure was delayed, but the takeoff and landing was fine."
Cons: "Which airline operates today where the ground staff and the flight crew don't speak or understand English? All announcements at the gate were in Spanish and most of the announcements by the flight crew were in Spanish too. Only the pilot made announcements in both Spanish and English. Thank God! And what's with not letting passengers have their headphones on during take off and landing. Low-cost airline doesn't mean Low-IQ."
Pros: "Helpful check in Pleasant crew"
Cons: "Hard seats, worse than a bus seat!"
Pros: "Travel time"
Cons: "No real food only snacks"
Cons: "Charge 50 dollars for one baggage. when other airlines charge 25. Bad service."
Cons: "No real food"
Pros: "Loved that there was food offers . We were so hungry. We had been awake for 24 hours an we hadn’t eaten for hours and hours ."
Cons: "I didnt Know there was a menu option. At start of flight no one mentioned there was a menu for food choice . I saw It after our meals were handed out . My kids got a sandwich that was Jalepeno style sauce . It was too spicy for them to eat. If i had Known by the flight attendants (by them re assuring i knew Of the spice on the sandwich ) or by being told ,about the menu earlier , I wouldnt Have ordered it . That’s the only negative thing to say . Cuz their sandwich was really spicy ."
Pros: "Puntuales y eficientes"
Cons: "Pocas cortesías en alimentos y bebidas"
Pros: "Punctuality, friendly flight crew"
Cons: "Boarding was an unorganized free-for-all"