Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "Crew was unfriendly and flight was 2hrs delayed"
Pros: "Free movies and drinks"
Cons: "Seats are uncomfortable as hell"
Cons: "My flight was delayed almost 3 hours. Not good. Once in the air it was fine."
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Pros: "Never made the connecting flight."
Pros: "Love the fact that the head rests move to support your head better."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Cons: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Pros: "It was a nice flight. No troubles"
Pros: "Awesome prompt and courteous service."
Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."
Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Cons: "Food, cramped seating."
Pros: "Great flight attendants and crew, 30 min early!!"
Cons: "Crew did not offer me/ another passenger the complimentary drink/ snack. And made a face when I asked for a drink later."
Cons: "13hr delay！！！！！！！！！！"
Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Cons: "Was late almost for an hoir."
Pros: "Amenities, service, and punctuation of flight"
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Pros: "Over an hour late wth!!!"
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Pros: "Best Delta flight so far."
Pros: "In a pinch they were able t"
Pros: "Boarding was easy"
Cons: "Seats, the whole flight experience"
Cons: "Check in lines were crazy long"
Cons: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Pros: "Great service, very comfortable."
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Cons: "The tsa is worthless"
Pros: "I love the new snack choices! Way to go Delta for offering Kind bars now!! This is awesome."
Cons: "Tiny old plane, props blocked my window view, no entertainment system."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "The staff of the flight were very friendly and attentive. They were great!"
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "Everyone was nice and helped with any questions I had"
Cons: "Logging into the internet from the iPad"
Pros: "The crew was nice. When I finally arrived in Denver, Marlin in customer service was the only saving grace for United for me. When I asked for options for an earlier flight into Rapid City so I didn’t have to wait 24 hours and miss my visit with my sister, he looked at different hubs (Chicago, Minneapolis) to see if they had any available flights into Rapid, he checked for double bookings, and when he couldn’t find anything, he put me on the standby list for the first flight out in the morning and wrote down the flight information for all of the United flights from Denver for the following day. Marlin provided excellent customer service and was a huge credit to the company."
Cons: "The flight was supposed to leave at 3:56 pm and didn’t leave until 7:30 pm. I would estimate at least 15-20 people missed connecting flights because of the delay. According to the United app, the delay initially started in Portland due to mechanical issues, which took over 3 hours. Then, there was a weather delay in San Francisco according to the gate agent - there was a ground hold and no planes were landing or flying out. At some point, I would think another plane would have been an option rather than delaying a flight for this long and disrupting holiday travel for so many people."
Pros: "The crew were friendly and attentive"
Cons: "Delays were caused because the captains lost the fuel sheet and calculated the remaining furl incorrectly. we were delayed 45 minutes for this."
Pros: "Wonderful flight.... great crew!"
Cons: "We need to stop turbulence, it freak me out."
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "On time."
Cons: "Could my knees get just one more inch? Why am I tolerating a seat designed for a short person?"
Cons: "Delta Global Services is the contract company for UA and Delta in MISSOULA. After a great flight to MSO from Denver, we have been sitting in the plane while DGS tried to figure out how to get us off the plane. No management is here to make decisions. Horrible company that is managing United’s flight"
Pros: "The flight started with 7 min delay for one crew not showing up. Eventually we had to wait on the plane for one hour for the plane to fly"
Cons: "contacted customer service 3 times while the first 2 times over the phone and was promised to get a $100 travel voucher in 24-48 hours. Never got that. When called 3rd time I was asked to email their support which I did and one week have passed and nobody bothered to respond yet. Typical United!"
Pros: "The captain was wonderful"
Cons: "The crew were jerks"
Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
Pros: "It left on time and arrived early."
Cons: "One of the flight attendants was particularly snippy with everyone."
Cons: "The ground crew seems not to have a good understanding of the available over-head space and asks passengers to checks bags in unnecessarily. For the second time in a row, I was told that there is no overhead space left and that I need to check my bag while I was boarding. I saw that this wasn't the case when I got on board. Needless to say that waiting to pickup my carry-on at my destination added an unnecessary half an hour to my trip."
Cons: "Lost bags and every time I called to find out where they were I would get a different story. I was told it would be on the next flight for the next 5 flights."
Cons: "Over an hour delay"
Pros: "Sat by united pilot who was just on flight to go to training and was with my 10 mo old daughter and was absolutley wonderful, so helpful and Im sure it was not an ideal situation for him. On second flight we sat next to flight attendant and a trainee and made our first flight trip... that could have been awful great! Big thanks to all the staff."
Cons: "Delay in connecting flight from Seattle to Denver caused us to board our plane to Grand Rapids moments before the doors closed. Had we missed our flight, an unpaid work day would have incurred as we would not have arrived in Grand Rapids until the following afternoon."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Pros: "I liked the legroom of Economy Plus. The flight itself was good. Didn't buy any food."
Cons: "We arrived late in Denver and had to sit at the gate and wait for the jetway person to arrive and connect the jetway to the plane. I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together."
Pros: "Nice customer service"
Cons: "Flight was delayed 5hrs because there was no plane available to take us to our designation. Only flown united 2 other times and similar things happened on those flights as well. Definitly won't be booking with united again"
Pros: "Flight was smooth and on time"
Cons: "The boarding gate attendants were rude and uncaring when we asked them to help us switch pre-assigned seats to ensure our two year old sat with us. While we might have understood better had they been empathetic, they were rude and uncaring and said when you book online you sign a waiver and they can not do anything about this. Wow. This was our flight back. Originally on the way to our destination we had used Delta and that customer service experience was completely different even though that flight was full too. Never flying United again as long as I can avoid it."
Cons: "One of the crew members was late to arrive, so boarding was delayed. However, The gate crew was amazing, very communicative and apologetic. During the flight the attendants seemed very agitated, I think a smile would go along way to improve the attitude of everyone. I also work with the public, I get that it is challenging, but I do believe that the simple gesture of a smile sets the tone."
Pros: "The flight"
Cons: "The time"
Cons: "The fact that I was stranded in Colorado due to weather and they would not refund my ticket even though I had purchased insurance. They wouldn't even give me a credit. Will have to think twice about doing business through KAYAK and United from now on."
Cons: "Will NEVER fly United again. Going home to advise EVERYONE I know not to fly United. They straight suck. Starving people on long flights with hot food for a third of the plane?!?!?! Then telling me I'm wrong for expecting a meal on an almost 7 hour flight?!?!?! &, even better, the reason my son & I starved all morning, day , & evening because EVERY single flight (all 3) were late, one so much so that we almost missed the connecting flight. Wow, is all I can say. After I still have United a chance after assaulting that poor man. Beyond highly disappointed."
Cons: "Failed to put my bag on the flight even with ample preflight time, simply irritating"
Cons: "No power in seats, no in-flight TV/movie without paying, but a short enough flight it was okay."
Pros: "Everyone was friendly."
Cons: "The first plane was scary. Very bumpy and very small. No leg room and very hot."
Pros: "My bagoal was pretty badly handled and caused damage that needs to be replaced. Third time flying with United where something like this has gone wrong. I won't be flying this airline again."
Pros: "Flight back was delayed 10 hours and my daughter was stuck at airport and had very little sleep . Upset about this experience and won't fly united ever again"
Pros: "Absolutely nothing good to say. Unaccommodating plane and crew."
Cons: "Absolutely nothing good to say. Unaccommodating plane and crew. Pay a little more and don't fly United"
Pros: "Nice, big plane"
Cons: "The entertainment went out."
Pros: "Nice plane very smooth flight"
Cons: "Plane was late and missed connection to Wichita"
Pros: "Flight was on time and boarding was smooth"
Cons: "Full plane it felled very cramped."
Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."
Pros: "Good flight, good crew"
Pros: "Blonde in front of me :)"
Cons: "There is no plug in"
Pros: "The complimentary beverage"
Cons: "Seat space keeps getting smaller. My seat did not recline at all"
Pros: "That I was able to find a cheap seat to come home for a family emergency even though the seating was tight."
Cons: "The scheduling was really tight. Had to basically run from gate 25 to gate 82 to catch my flight to Nebraska. And then I realized this was the same the last time I flew this route a couple years ago around Christmas. Too close. Good thing I'm in shape."
Pros: "My other passengers in First Class. Your crew was also very kind and well mannered."
Cons: "I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent."
Pros: "Very friendly and helpful staff."
Cons: "The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are."
Pros: "Good flight attendants."
Pros: "crew was very friendly and patient."
Cons: "flight was delayed. also received text message that bag was on different and would be late. bag actually arrived as it should have, text message of delay was in error and caused confusion."
Cons: "Your email stated that my departure gate for my connection was B87. It was actually B80. There were no message boards in that area of airport (commuter planes). I missed my flight because of it. Luckily there was a van shuttle that I was able to catch but the ride was 4 hours in the night and cost an additional 80.00. I would like Kayak to reimburse me the 80.00 I had to pay extra. Thank you"
Cons: "Could not get seat assignment 24 hrs in advance. Website said see desk. Phone call to United said pay more $ get a seat. Had to check in twice, once with bags...still no seat...wait in line again at gate for seat."
Pros: "We incountered quite a bit of turbulence. The captain kept us informed and did his very best to assure a smooth flight."
Cons: "Can't complain."
Pros: "I liked that 1 out of our four flights had more room & personal tvs."
Cons: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"
Pros: "Complimentary beverage and snack"
Cons: "Had to stay about 30 minutes in the plane after it has landed. Almost caused everyone late to the connection flight."
Cons: "All the basic comforts of an airplane had been hollowed out. There is no cushion to the seating, you have to purchase water, the seats do not recline, it felt more like flying on a military aircraft than a commercial passenger plane. You get charged extra for everything!"
Pros: "Plane interior was bright and new."
Cons: "Baggage retrieval. Chairs don't recline."
Pros: "Happy and helpful crew even though there were many upset and stressed out travelers."
Cons: "Extremely long lines at check-in at SeaTac, over 1 hour spent in line just to drop off a bag. My flight plus the two before me were delayed."
Cons: "I am handicapped. Can't stand very well or for very long. I had to stand in line for over 2 hrs. They didnt open the check in until 2 hrs before boarding. Then it was almost 15 to 20 minutes for them to check us in once they were there. I was Furious over the $45 each for the 2 bags I had. Terrible s huh ock.. a friend had 3 bags and was required to pay $170... Had to pay for pop. Wow... the seats were tiny and no padding"
Cons: "Dirty plane. Tight quarters. Mismanaged time. Unorganized. Not worth the 20 dollar discount in comparison to other airlines that have more comfort and don't charge an outlandish amount for a carry on. It was my first time flying Frontier, and needless to say I was incredibly disappointed. Loaded onto the plane until we were supposed to take off, then deplaned for what they said would be an hour of required maintenance (which I don't know why they didn't take care of ahead of time), turned into 3 plus hours. And they can't even offer a complimentary beverage? Unimpressed, all around."
Cons: "layover nothing was in order staff sucked yall kept moving gate yall could at lest give us a soda for the long rides"
Pros: "Crew was entertaining"
Cons: "Second most uncomfortable plane I've ever been on. Most uncomfortable was the frontier transfer directly after."
Pros: "Not much"
Cons: "Cost of bags, not understanding person in terminal during boarding, plane seats; I keep saying we will NOT Frontier again. I must have been desperate."
Pros: "The price of tickets. Plane was on time and crew were excellent. The plane was new and seats were comfy."
Cons: "We did not know we needed to ask for our seats at the time of check in. A little confusing when we got to the gate. It turned out fine with our sitting in the seats for emergency. They were very comfortable."
Pros: "The whole experience was smooth:) I have learned how to travel by flight over the years. The less luggage the better most of my bad experiences are with T.S.A. theft and slow down."
Cons: "It's horrible I miss my flight and no body told me I have to there 2hrs ahead but when I get to the airport I couldn't find anybody any one from frontier agents , I end up asking people what happened they don't even know and I told they are done and left that's horrible no body there to help to book for the n cut flight . Their customer service phone number is a scam there no body to help you . Even I get a big discount with I will never ever fly with them ."
Pros: "Family emergency caused us to stay 4 more days -"
Cons: "No credit offered"
Pros: "I loved the laid back atmosphere, the employees."
Cons: "I'm a small person. The seats are tiny, even for me."
Pros: "I was impressed with the promptness of everyone on the crew...clearly a focus of the group!"
Pros: "Cheap price."
Cons: "Boarding process ineffecient. Pay for carry-on bag. Accept the seat you are assigned or pay to change. Should be renamed Nickel and Dime Airways."
Pros: "The check in staff we very friendly and got me checked in easily and rapidly. Much appreciated"
Cons: "The aircraft was rather old and seats were very uncomfortable. With an overnight flight comfort is key."
Pros: "They're awful and we're different from what I actually looked up"
Cons: "After being left on the plane for a long time and not even offered ice water or anything. We were released out to the lobby. And then shortly after asked to get back on the plane where it was EXTREMELY Hot. I would NEVER go frontier again."
Pros: "Initial price"
Cons: "$30 charge for carry on, sliding scale for luggage charges, by the time you got to gate it casts more. I bought my ticket, then had to pay another $20 to have a seat!?! Seat was too thin and didn't recline one inch. That was an additional charge. They charged for water even."
Pros: "Crew was nice"
Cons: "When we arrived to the frontier counter to check our bags there was nobody there to help us. We waited for over an hour. I called frontier and a rude employee explained that they don't have someone at the counter until 2 hours prior to takeoff. Takeoff not boarding. Considering that there were around 100 people waiting in line by the time someone arrived to help us, I was glad I waited and I'd be surprised if everyone made it through security in time for their flight. Just a cheap company in every way."
Cons: "I forgot to ask for my trading card! I would have liked to get one :) Otherwise totally normal flight without problems"
Pros: "The price."
Cons: "Frontier charges extra for any and every little thing leaving you feeling ripped off by the end of your trip. On top of that, everyone on the fight was stuck on the plane for about an hour and a half after landing before we could get off the plane. It was awful. Everything was angry, stressed out and annoyed. At first there wasn't a gate available for us and the pilot had a hard time getting in contact with anyone who could tell him how long it would be or if connecting flights would be held for passengers stuck on the plane. Then even after a gate became available they then couldn't find anyone who was able to hook up the plane to the gate. It was unreal! By far the worst flying experience I've had yet."
Pros: "The prices were reasonable."
Cons: "Check in personnel didn't arrive until and hour before the flight was scheduled to take off which left myself and every other passenger waiting in line for over an hour. The new seats look very nice, but are just hard plastic covered in faux leather leaving passengers with an uncomfortable experience. They did not recline, which wouldn't have been a problem if the tray tables weren't the size of an iPad mini. The seats were so close together you couldn't even rest forward onto the tiny tray tables without hitting your head on the persons seat in front of you. I am by no means a large person at only 5' 3" so I can only imagine how awful it was for tall people! For a three hour plane ride it would be better to go with any other company."
Cons: "When checking in, the kiosk says make sure you're at the gate 10 min prior to departure. While we checked in nearly 2 hours early (which we could prove), we spent most of our time in the airport away from the gate because at 33 weeks pregnant, it is more comfortable for me. We arrived 10 minutes prior to departure as we were told, and not only was the gate closed, but nobody was there to assist us. We went to the ticket counter... and nobody there either. After nearly an hour on the phone we were put on a flight the next day, which meant missed work, extra expense, and a huge hassle. Frontier comped one change fee, but not the other, and the next day we noticed that they did it again: boarded 50 min before the flight, closed the gate before departure time. Undoubtedly, others missed their flight as a result. All of this might have been tolerable had customer service been even the littlest bit professional or helpful. But nope. We will never use this carrier again."
Pros: "I liked that they boarded very quickly."
Cons: "Pre-reclined seats, extremely uncomfortable. The new seats have little to no padding and the drop down table is no bigger than an iPad mini and can't even hold a drink in place. $30 for a carry on bag?!? No complimentary tiny bag of peanuts and a coke? Lame"
Cons: "I didn't like the fact that you couldn't even charge your phone. $30 for a carry on is ridiculous. 42 and a half flight there should be some kind of entertainment available even if for a price. Hippos cheap rates by we tack on an extra $60 for a carry-on and an extra $20 each way receipt you are not cheaper than any other Airline and I will not be flying you again. The only reason I picked your airline or will pick your airline in the future with me because the time smashed out with what I was looking for. But your prices will no longer sell me because they're not realistic and full of pork"
Pros: "On time"
Cons: "No entertainment. Pay for carry on nag"
Pros: "The price was great. The stewardesses were wonderful."
Cons: "i'm glad you have new seats but they lack flexibility and comfort. Also a couple extra inches of legroom would have been wonderful. I do not like having to pay extra for luggage and for snacks and drinks. The landing was a little iffy."
Cons: "So many children allowed to roam around the plane without penalty. Your bag is an extra $30; a coke? An extra $3. The tray top was no larger than a wireless keyboard. The plane was outdated and smelled. The ticketing; flight attendants and crew were tired and unfriendly. Not worth the savings."
Pros: "Delays happen. However, to be stuck at the ticket counter and not to get past that to the comfort of a lounge or restaurant is something else. So not only was there a delay, but those of us who got there early could do nothing but wait-- with NO ONE at the ticket counter for the first 40 minutes."
Cons: "I was bringing back Some frozen Salmon and some crab for my brothers Birthday ,And they lost the bag and i spent 2 hrs on the phone and was told it would be here the next day and still no responce????"
Pros: "I liked that I got to my destinations. Aside from that, the crew was very helpful to this mama traveling alone with a 1 year old."
Cons: "When I pay $400+ for my ticket, I assume I paid for my seat on that flight. No. Frontier is sneaky like that if you do not read the fine print. After all the little extra charges, my flight was OVER $500. (without paying for their flight food) *Pay for your seat, or let them choose for you for free. *Pay for checked bags (of course) AND carry-on. Except carry-on costs MORE than your checked bags. *Complimentary snacks and beverages? Oh no, they charge you. But hey! Water is free. *Hoping to borrow a pillow or blanket to help holding a sleeping toddler. No, they don't carry those for their customers. I won't be flying with frontier ever again, even if their airfare is cheaper...because in the long run, it bites you in the butt charging you more than other airlines."
Pros: "Everyone was very nice and pleasant"
Cons: "They honey dick you with the cheap plane tickets then screw you over at the the counter when they charge an unnecessary amount for carry on baggage. I WILL NEVER FLY FRONTIER AGAIN. Not to mention the meal trays can barely hold a lunch-able... Go home frontier airlines.. your drunk."
Pros: "Crew was great, flight was smooth for Denver."
Cons: "I used to love flying Frontier. However choosingvtoncharge for every little thing makes this a stressful rather than a relaxing trip experience. I will think long and hard before purchasing tickets with you again."
Pros: "Even though our flight left late we still made our connection."
Cons: "The seats were so close in front of us, the lap trays were tiny, and the window seat didn't have enough leg room."
Pros: "It's cheap"
Cons: "Malfunctioning toilet, delayed travel, costly bag check in, have to check in carry on"
Cons: "I arrived at airport about 11:30 am which is two and half hours earlier than departure time (2:00 pm) but boarding service started from about 12:30. And I got very upset when front desk lady told me that she will charge $45 for my carry-on baggage but charge $ 40 when I check in my baggage. So I checked in my baggage for $ 40 instead of carry my baggage. I do not understand why carry it cost more than check in."
Pros: "this was budget...seats are awful, no charger tray table isn't really worth anything cause you get no food, so encourages everyone to bring their own smelly food. Unless you want to spend $2.99 for bottled water"
Cons: "there was really nothing remarkable about this airline. I'd give it another shot if nothing else available"
Cons: "6/11/2016- stuck on Tarmac for no reason for over an hour. Missed last shuttle to Boulder due to waiting on luggage at baggage claim for another 2 hrs. Unacceptable!!!"
Pros: "Flight delayed unapologetically- making me miss connecting flight on frontier only hours before the flight, which they were unapologetic about"
Cons: "No one to check bags in. Dirty seats. Had to pay for everything."
Pros: "kind staff."
Cons: "the seats were absolutely awful."
Cons: "Fee's for luggage and carry ons. In other airline its already included Fee's for luggage and carry ons. In other airline its already included Delayed flight"
Pros: "Only the price it was cheaper than other airlines"
Cons: "1. The security now a days has long lines and I get to the airport early but can't drop my luggage ,no one was at counter until before 2 hr for departure 2. Unlike other airlines no free snack during the flight 3. Charged for every single thing , seat , food , snack , carry on ...."
Cons: "There was very little cushioning on the seats and they did not recline at all. They don't tell you during booking or at check in about the added fee for carry on luggage. Luckily I had none but about 15 people had to pay at the gate. The cost for your carry on and checked bag fee, you could of afforded a nicer airline that doesn't charge for that."
Cons: "No explanation for flight delay. Rude staff. No ability to recline seat. Had to pay for everything, even water to drink."
Cons: "The flight was 2.5 hours late but none of us knew what was going on. We waited at the terminal without any real updates. Seats were incredibly uncomfortable and not spacious enough for adults. Also, $30 for a carry-on!? I was not aware of the extra charge until the day of, bad customer service."
Pros: "The customer service representatives in India were very polite and professional."
Cons: "I don't blame Frontier for the weather. That is beyond their control. But how they treat customers is within their control. I received no notifications of the delays and eventually cancellation. They made no efforts to rebook my flight. I was on hold for forty-five minutes and then hung up on, which began a long string of hang-ups and ridiculous wait times. Once I finally got through, I was told there wasn't another flight for a week. They would not allow me to change my destination to a nearby city nor provide a voucher for another airline. This reunion was a one-time event, and I missed it, not because of the weather but because of Frontier."
Pros: "Literally nothing. There was nothing about it that I liked. There were things that I didn't really mind, like the uncomfortable seats and no food or drink service in flight. I mean, that's not something I liked, but that's not how I choose what airline to fly with."
Cons: "I had a flight from Seattle to Miami with a layover in Denver. There was a staffing issue which caused the flight to be delayed 2 hours, causing me to miss my connection. Crystal, the customer service manager, explained that the customer service agent in Seattle was instructed to put most of us on different flights so we could get to our destination faster and she’s not sure why that didn’t happen, she then explained that I had two options: 1. Get on the next flight to Miami, departing the following night at 11:55pm, or 2. they refund the cost of my ticket ($234). That doesn’t sound too bad! I pulled out my laptop, found a flight for $219 with United that departed the next morning, showed Crystal, and said I’d just take the refund. Crystal then informed me that they can’t issue refunds at the airport and that I had to call some number to get my refund… during regular business hours. The following morning I called the number and spoke with a supervisor named Arnie. Arnie explained that she can only process refunds that are submitted by a customer service agent at the airport and wasn’t able/willing to help me. So I go back to the airport and talk to Scott, the manager at the ticket counter. Scott explained that Frontier messed something up with the staffing which caused the delay, Scott actually said the words “the delay was totally preventable.” He then explained that he did have the ability to give me a full refund, but that he wasn’t going to because while I paid for service from Seattle to Miami, and Frontier only provided service from Seattle to Denver, that because some service was provided, even though it wasn’t what I paid for or what I wanted, that the transaction was perfectly fair. I had to burn another vacation day for work, sit in the Denver airport for 24 more hours, and according to Scott, Frontier should have prevented this, and still, Scott assured me that this was perfectly fair. I then spoke with Martin, a condescending manager at the customer service center, who eventually told me that he authorized the full refund! However, he refused to put it in writing “company policy to never put anything in writing”, but said I could call the refunds dept to verify. So I did. I talked with Jen, a supervisor in Frontier’s refund dept who informed me that Martin does not have the authority to give me a full refund and it’s not in the system. Jen asked me to hand my phone to Martin to talk to him, but Martin refused to talk to her and eventually told me that Jen was right and the best they could do was request a refund and I’d be notified in 10 business days as to how much they decided was fair, Jen estimated that would be $35 - $80 of the $234 ticket… so I guess Martin was just lying to me to not have to deal with me. At the end of the day, if there is anything I am sure of, it’s that if something does go wrong, you can be absolutely sure Frontier will do absolutely nothing to try to help you- even if it was 100% their fault."
Cons: "Late leaving, really cramped seats"
Pros: "In-flight, no one (flight attendants) really bothers you."
Cons: "Communication amongst the airline and it's PAYING customers, TERRIBLE."
Pros: "Quick non-stop destination flight booked a day before for very cheap. Wonderful."
Cons: "Horrible airline. But I knew that. Didn’t have much choice on short notice. I avoid this airline as much as humanly possible."
Cons: "Delayed over an hour."
Pros: "It was smooth and uneventful. At 6 AM that is saying a lot...!"
Pros: "Friendliness On time"
Cons: "Seats offer too little room...coffee was not good compared to that served on competitors carriers."
Pros: "Friendly staff, smooth flight"
Cons: "will never use this airline again."
Pros: "Seats and space we're awesome"
Pros: "If you want a seat that reclines, it is $100 more. Carry on luggage $59. Ridiculous fees"
Pros: "The low initial ticket price"
Cons: "Having to pay for a seat and baggage after buying a ticket. I got an earlier standby Delta flight on Friday so I skipped the first Spirit flight (which ended up being delayed anyway). On my flight back to Denver today, I found out in the terminal that my entire trip was cancelled because I missed my original outgoing flight. I was never notified of this cancellation through email or phone call. I was then asked to pay another $200 for a one way ticket back to Denver. Luckily I was able to fly standby on Delta again instead. Never flying Spirit again. Terrible customer service as well."
Cons: "Spirit airlines cancelled my flight the day of travel."
Pros: "Nothing. I was treated so poorly I walked away from their customer service and bought a ticket on another airline."
Cons: "I was 5 minutes late over their 45 minute required check in window. So they cancelled my ticket. For $100 they offered to reschedule me. And for another $50 they would check my bag. On a different airline I paid another $100 and got a complete round trip ticket, about 10 minutes later."
Cons: "I arrived at the terminal three hours early, connecting from a non-Spirit flight from Central America. Spirit employees wouldn't check me in, saying they were too busy and I need to wait, but no worry, there's plenty of time. Asked again later and was told to check in online. Checked in online and was told (after the many upsell screens) that I couldn't print a boarding pass and needed to go to a Spirit counter. Went back to the Spirit gate and they said I hadn't checked in so they gave away my seat, and they didn't have another flight until tomorrow. Did I want it? Nope. Bought tickets on a real airline. Will never, ever travel with Spirit again."
Pros: "Nothing except the price"
Cons: "Delayed boarding"
Pros: "Leg space in plane."
Cons: "Unknown fees for everything."
Pros: "The boarding process was good. T The staff friendly, but should smile!!"
Cons: "The seats were uncomfortable."
Pros: "Friendly personable crew"
Cons: "The seats are TINY. I am 5'3" and I felt cramped. The poor fellow next to me was miserable. Also, not one complimentary drink or snack?"
Cons: "3 dollars for a Coke"
Pros: "Easy boarding"
Cons: "The most uncomfortable seats I've ever sat in. They don't recline at all and almost lean you forward so you have to hunch. Would have been tolerable for the price, but all the extra tacked on fees were irritating and about deceptive."
Pros: "Staff and crew were all professional and helpful"
Cons: "Delayed departure No wifi on board"
Pros: "Missed flight! Got delayed and they never called us and we were at the gate area. Spirit is terrible."
Cons: "I had never flown Spirit Airlines before. I didn't know that I would have to pay for a carry on bag and pay to select a seat. I was disappointed that the seats did not recline and that there was no food offered onboard."
Pros: "1. Cheap tickets. The catch? You have to pay for carry-ons. Depending when you pay for it, you can end paying for carry-on more than the cost of the ticket. 2. Do you have TSA pre? Doesn't matter because they do not partner with TSA pre so you will end in the slow checkpoint. 3. You couldn't print your boarding pass? Bad news, they do not support Apple wallet or electronic boarding pass. 4. You want to check your luggage or print your ticket at the counter? They are only available for 4 blocks of ~ two hours during the day (SEA). 5. Can't choose your seat unless you pay extra. I prefer to pay twice rather than fly on Spirit again."
Cons: "Spirit Airlines looks like it's the cheapest airline when you book your ticket. What they don't tell you explicitly is that they charge you an extra $65 at the gate for your second carry on. It's in the fine print. They refer to it as their “unique business model”."
Cons: "No customer service, seat are not comfortable"
Cons: "1st time using spirit got to counter check in 43 minutes till.. flight was closed. I wasn't aware of the policy"
Pros: "No frills, comfortable flight, clean cabin"
Pros: "Clean airline. Nice staff."
Cons: "Very little leg room."
Pros: "Since we couldn't get passes in advance the clerk gave us leg room seats"
Cons: "The online program was horrible. Couldn't print boarding passes in advance"
Pros: "I arrive safe"
Cons: "I spend more with my luggage than fare it was not disclose Not even water or snack"
Pros: "Hard to like anything when I was already in a bad mood because of the delay."
Cons: "Flight was 3 hours late. I had to wait with my daughter and mother for 3 hours until we finally boarded at 1AM."
Pros: "I liked the crew"
Cons: "I did not like that my flight kept getting delayed and they provided late notifications"
Pros: "The check in process, boarding process and the flight were smooth."
Cons: "The boarding pass that we downloaded on our phone weren't valid. After waiting 20min for security clearance, we had to go back and get the boarding pass from the kiosk. Spirit should have mentioned ahead of time that mobile boarding passes don't work."
Pros: "Fast loading unloading"
Cons: "Very tight"
Cons: "Seems like a cheap ticket until you factor in all the extra charges. Carry on bag $50, water and a snack $10. I'm surprised the bathroom was still free of charge. The captain couldn't get one of the engines started but taxied out to the runway anyway. When it still wouldn't start we turned around and went back to the gate to wait for a mechanic. They were able to get it started and we were able to fly."
Pros: "I had flight delay for 6 hrs, missed my business meeting Las Vegas ! Very rude people at Spirit counter, never will consider Spirit as my 1 suggestion! All this and I paid 1st class accommodation, I really think I should be compensated! 7194600011 thnx! Reg!"
Pros: "Flight crew was perfect!!!"
Cons: "Better seats"
Cons: "Attendants were not pleasant, seats not comfortable, no options for good food, no movies"
Pros: "Absolutely nothing"
Cons: "They nickel and dime you to death. Just horrible. The ghetto of airlines"
Pros: "Worst flight i have ever been on"
Cons: "i will never book with them again"
Cons: "I was not informed of the 45 min check in cut off, and so Lost hundreds of dollars. I will never use your site again."
Cons: "You have to pay for drinks. Water everything"
Cons: "The airline lied to passengers all throughout the boarding process and after the flight was canceled"
Pros: "Fast and convenient. Everything was on time and worked well."
Cons: "I wasn't aware of how little was included with you ticket. The seats weren't comfortable or adjustable. The plane was hot and stuffy."
Cons: "Spirit charges for carry on luggage as well as for soft drinks during flight."
Pros: "The flight attendants were witty."
Cons: "Hectic, disorganized, and unprofessional. Hidden fees eveywhere. You get what you pay for."
Pros: "the flight crew"
Cons: "how late we were to board, almost 3 hour wait to fly to vegas, seats were uncomfortable."