Find Deals on Flights from Seattle/Tacoma Intl to Phoenix Sky Harbor Intl (SEA - PHX)

The customer service was awful, representatives at check-in counter and gates were rude and unfriendly. Flight attendants were inattentive. Fees and charges for everything, even water!! Seats felt like a park bench, and no leg room whatsoever to speak of unless you paid extra for it! Have never had such an uncomfortable and unpleasant traveling experience. Will never choose this airline again, and definitely will not be recommending it to friends or family, or anyone for that matter.

The ticket price before all of the additional fees

Baggage fees, seats didn't recline, fees if you want to choose a seat. Fees for baggage and seats should be included in the ticket price.

Ear headphone jack would not turn down, you could hear the show from three seats away and the flight attendant was rude when I asked her for some different headphone to see if it would help. She acted like I was stupid and said "well did you turn it down?" Of course I tried that. I was very taken back by how she acted.

Customer Service

Food not good

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

See above.

Seats were bigger the food was offered and the attendance very courtious

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

They were on time or early.

I really don't like buying a plan ticket with my family and then finding out the only way to sit together is to pay almost 10-20% more at the gate for a special seat. Also can't believe planes of this size actually have a no recline seat. That's right you have pay extra to recline.

The crew was great. The tickets were a good price.

Paying for carryon. Paying for seats The seats were like sitting on bleachers. They don't reqcline. You have no arm room. Anything else? Oh yes you pay for your drinks. Even water.

Charging for carry on bags - charging for drinks -

Flight price great. $40. For my bag not good. I wasn't aware water wouldn't be provided

The captain of the plane did a phenomenonal job communicating with the passengers on board. He provided us information on location, altitude, and let us know when to expect turbulence which I thought was great, as many do not communicate much with the passengers. Also the plane was in good conditions and was comfortable.

The crew was friendly. The pilot told us what landmarks we were flying over as well as weather, altitude updates and arrival times.

At least this flight was only 15 min late!!

Told to arrive early only to show up and realize he bag check counter is unattended. A sign states it will open 2 hours prior to boarding. Staff shows up late then has to log on to computers and get ready. Once we check bags, lines are so long at security we are diverted to different gates. Worst airline I have ever used.

The airline niceled and dimes you to death. My luggage charges were almost as much as the airfare. I will never ever fly Frontier again. The trip sucked!

NOTHING

I'm not sure why I paid Alaska Airlines, and received confirmation emails from Alaska Airlines, but whenever I went to check in for my flights Alaska Airlines couldn't do anything for me. Instead all they did was tell me to go to American Airlines if I wanted help. I gave you my money Alaska Air.. how about you help me?

Todo

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive.

The flight was delayed and we had to wait in a long slow line, however , once we got to desk , the agent was very nice and we had already been rebooked on an Alaska flight. The resolution was acceptable but it made for a 12 hour travel day instead of a 4 hour travel day.